Keolis Group

Network Engineer

• Deploy, monitor and maintain IT network and security infrastructure
• Install, configure, and maintain the Network and Security infrastructure
• Assess and develop strategies for improving IT Network
• Manage budgets for IT Network infrastructure
• Work with IT team and stakeholders to define business requirements
• Collaborate to ensure smooth operation of IT Network
• Design and maintain IT network environment
• Monitor network performance and prepare reports
• Install, configure, and support network equipment
• Provide remote support to on-site engineers and customers
• Manage capacity and audit IP addressing

Customer Support

• Gestion des appels et interactions clients
• Réceptionner les appels entrants et émettre des appels sortants
• Identifier l’objet de l’appel (information, réclamation, assistance, commande, vente, etc.)
• Répondre aux demandes des clients en fonction des procédures établies
• Rediriger les appels vers les services compétents si nécessaire
• Assurer un suivi efficace des interactions avec les clients
• Saisir les informations et suivis des appels dans les outils dédiés
• Gérer et traiter les dossiers clients en back-office selon des procédures établies
• Suivre les consignes et respecter les processus internes
• Appliquer les directives relatives aux certifications et labels en vigueur
• Assister aux formations concernant les produits, services, campagnes promotionnelles, outils et procédures
• Respecter le discours client et les standards de qualité définis
• Connaître et appliquer les principes du système de management de la qualité
• Contribuer à l’amélioration continue du service client en signalant les dysfonctionnements
• Utilisation quotidienne de l’IA comme appui au conseiller

Chargé de Relation Client, à Distance

Human Resources

• HR data production, analysis and quality
• Dashboards: From our HRIS, you will ensure data control, corrections and extraction of raw data to update our key indicators (headcount, absenteeism, turnover, etc.) while preserving historical continuity.
• Recurring reporting: You will be responsible for producing monthly and quarterly deliverables within required deadlines (internal reports and reports for the CSE, Groupe Keolis, Bordeaux Métropole, etc.).
• Regulatory deliverables: You will actively participate in preparing data for major annual events and legal obligations (Social Reports, BDESE, BSI, etc.).
• HR campaigns and studies: You will provide support for preparing and extracting the data required at key moments for the company (salary review campaigns, bonus allocations, preparation for collective bargaining (NAO), PVO calculations and processes related to employee savings plans).
• Control and validation: As guarantor of data integrity, you will perform reconciliations and regular consistency audits.
• Operational support and HRIS evolution
• User support and onboarding: You will provide first-level support and share best practices with HR teams across our current and future application ecosystem (Cegid Payroll Ultimate, Hastus, Technomédia, Talent, Acciline+, Pigment, etc.).
• Query and report management: You will create, run and optimize queries and reports on a daily basis (via the Cegid Payroll Ultimate query tool, Power BI, etc.) to respond to extraction and ad hoc analysis requests.
• Process optimization: You will propose improvements to modernize and secure our everyday tools. You will contribute to automating queries and simplifying Excel processing files to improve data reliability and efficiency.
• Project lifecycle and document management (GED): You will actively participate in business testing and user acceptance during the deployment of new features or tools. In parallel, you will contribute to creating and updating HR document templates (contracts, amendments, letters) to be merged into our systems (MyPeopleDoc/UKG, Cegid).

HR & HRIS Analyst

• Under the supervision of a team leader, you help promote the client’s brand image and build customer loyalty through the quality and relevance of your responses across all channels (phone, email, postal mail, chat, etc.).
• You handle both front-office and back-office tasks and contribute to improving service quality by managing the administrative aspects of your duties.
• Provide information to customers and prospects and organize their travel or appointments.
• Advise, recommend and sell services or products.
• Inform customers in the event of service disruptions.
• Update and ensure the accuracy of databases on a daily basis.
• Handle customer complaints.

Customer Relations Representative (F/M/X)

Security Engineer

• Ensure the safety of works carried out on and near tramway and electric bus infrastructure.
• Manage major risk prevention, regulatory compliance and the securing of work sites.
• Identify, assess and update risks related to maintenance activities.
• Conduct site openings and ensure clear understanding of safety instructions.
• Define, monitor and enforce prevention plans, lock-out/tag-out protocols and intervention procedures.
• Ensure compliance with applicable regulations.
• Monitor updates to standards and regulatory texts.
• Carry out site inspections, safety audits and compliance checks.
• Analyze incidents and accidents and prepare lessons learned reports.
• Propose and track corrective and preventive actions.
• Train and raise awareness among internal teams and external contractors about safety rules.
• Act as the safety contact for subcontractors and other departments.

Infrastructure Safety Coordinator – Tramway & Electric Bus

Manager

• Contribute to the commercial development of the Division
• Manage the teams assigned to the role
• Oversee the contractual and commercial follow-up of activities
• Participate in the Division’s production activities
• Contribute to defining and implementing the Division’s future service offerings
• Help retain and grow the client portfolio
• Contribute to identifying the company’s growth levers
• Lead a multidisciplinary team on a daily basis
• Serve as the primary client contact for contractual and commercial matters
• Monitor invoicing and payment for services performed by team members

Manager, Occasional Transport – Tourism

Administrative Assistant

• Purchasing
• Entering simple and annual orders into the purchasing software
• Approving orders placed by site managers (checking accounting codes, VAT rates, etc.)
• Validating supplier invoices
• Managing claims
• Monitoring RAPO dashboards (sworn status required)
• Handling files (Prior Mandatory Administrative Appeal - RAPO)
• Drafting briefs for the Paid Parking Tribunal
• Tracking dashboards
• Secretarial duties and operational support
• Managing mail, filing and archiving documents in support of the RPA
• Various administrative follow-ups

• Ensure compliance with the Quality and Training strategy for the Customer Relations department
• Conduct regular quality audits and monitor associated indicators
• Identify gaps, propose corrective action plans and ensure their implementation
• Ensure procedures are followed and that internal and external quality standards are met
• Participate in quality meetings with internal stakeholders and the client
• Define and deploy the internal training strategy for Customer Relations teams
• Identify skill needs, design training content and deliver group or individual sessions
• Organize and supervise onboarding programs for new hires
• Evaluate the effectiveness of training actions and adjust programs accordingly
• Ensure smooth communication between operational teams, management, HR and the client
• Contribute to industry and instructional best-practice monitoring

Quality & Training Manager

• Délivrer l’information aux clients et prospects et organiser leurs déplacements
• Conseiller, prescrire et vendre des services ou produits
• Informer les clients en cas de situations perturbées
• Mettre à jour et fiabiliser quotidiennement les bases de données
• Traiter les réclamations clients

Chargé de Relation Client

System Administrator

• Traiter des anomalies billettiques de production remontées en niveau 2
• Accompagner techniquement des mises en recette et des mises en production d’applicatifs logiciels bilettiques
• Accompagner techniquement des migrations d’environnements de recette ou de production
• Rédiger et maintenir de la documentation technique opérationnelle
• Rédiger et maintenir des procédures

Administrateur système billettique confirmé

• Assurer une présence terrain dissuasive et rassurante
• Assurer une veille préventive à bord des transports en commun, aux points d’arrêt et en stations
• Faire respecter le règlement public d’usage des transports en commun, inciter à la validation, vérifier la détention d’un titre, contrôler et verbaliser si nécessaire
• Signaler les dysfonctionnements, situations pouvant perturber la continuité du service public
• Mettre en œuvre les interventions visant à sécuriser les biens et les personnes
• Accueillir, informer et orienter la clientèle
• Contribuer à la gestion des flux en cas d’évènements particuliers
• Appliquer et faire appliquer les règles Qualité, Sécurité, Environnement