Kaplan Test Prep

Operations

• Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted deadlines.
• Equipped with a problem solving and support mind frame.
• Ability to work independently on BAU tasks as well as on Projects.
• Follow the set standard operating procedures to ensure efficient delivery.
• Create & maintain accurate operational documents.
• Have a keen eye for attention to details.
• Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.
• Able to work in a matrix driven environment ensuring management of different stakeholders/functions.
• Ensure compliance with company standards and procedures.
• Help build positive relations within the team and the stakeholders.
• Should have basic knowledge of project management.
• Ability to analyse and articulate process requirements.

Operations Coordinator

• Supporting the management of the operational and contractual requirements of Canada partnerships
• Positively contributing to partnership management in cooperation with Vice President Canada, Associate Vice President Partnerships and Recruitment Strategy, and other senior leaders as required
• Leading on relevant projects across Canada in close collaboration with relevant global marketing and recruitment teams
• Point of contact for partners to implement strategy and initiatives and support in achieving recruitment and partnership goals
• Ownership of reporting and analysis as it relates to recruitment and marketing initiatives for the Canadian portfolio
• Planning and supporting the annual activity of events in Canada as it relates to partnership management, agent management, staff visits, or as otherwise outlined
• Working closely with relevant global teams to ensure best practices are adopted for operations
• Guardianship of relevant policies and standards as they relate to operations and regulation in Canada

Manager

• Develop and deliver comprehensive teacher training materials, tools, and resources that support instructors in engaging students effectively across Kaplan’s live instruction modalities, including In Person, 1:1, and Live Online.
• Collaborate with content and product development teams to ensure timely and high-quality resources are available for instructors during product updates and launches.
• Oversee the coordination and execution of training programs and teacher-facing communications to ensure instructors are well-prepared to deliver exceptional student learning experiences.
• Lead and manage a team of part-time Adjunct Teacher Trainers to create and deliver impactful live, recorded, and written training experiences.
• Foster strong relationships with stakeholders across Academics, Product, and Content teams to ensure alignment, effective communication, and seamless implementation of changes in live instruction.
• Collect and analyze feedback from instructors and stakeholders to inform continuous improvement of training programs and live student experiences.
• Leverage data, including student and teacher feedback and course outcomes, to refine training processes and optimize instructor performance.
• Collaborate with the Teacher Training & Development team to identify and implement opportunities to improve the efficiency, quality, and scalability of training delivery.
• Maintain and enhance centralized resource repositories to minimize faculty-created content and drive standardization across programs, in partnership with product owners.
• Stay informed about best practices in live instruction and adult learning to continually enhance training strategies.
• Align training initiatives with broader business objectives and product goals, ensuring that teacher development efforts directly contribute to excellent student outcomes and a superior learning experience.

Manager, Training, Pre-Health & Nursing

Salesforce Developer

• Design, develop, and implement custom solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce tools.
• Develop and maintain integrations between Salesforce and other enterprise applications using APIs and third-party integration tools.
• Collaborate with business and technical stakeholders to gather requirements and translate them into robust, scalable solutions that meet business needs.
• Ensure high code quality and maintain adherence to Salesforce best practices, including code reviews, comprehensive documentation, and proper testing (unit testing, integration testing).
• Analyze and optimize Salesforce system performance, resolving technical issues, and improving scalability and reliability.
• Collaborate with cross-functional teams to manage the deployment of changes through sandbox environments and ensure adherence to change management policies.
• Maintain data integrity and security through data validation rules, data management tools, and compliance with governance frameworks.
• Work closely with the Compliance Team to ensure Salesforce solutions comply with data privacy regulations, security protocols, and internal policies.
• Actively contribute to team meetings, workshops, and technical discussions, sharing expertise and collaborating with business analysts, administrators, and other developers.

Full-stack Engineer

• Development of software applications to tackle the most complex and critical tasks.
• Playing a key role in designing and refining the architecture of applications.
• Managing and maintaining existing systems and applications, ensuring their ongoing functionality, performance, and deployment.
• Maintain high test coverage across unit, functional, and integration test suites.
• Manage the timeline and status of the software release process
• Work closely with developers to learn implementation details about product features and perform releases
• Provide production support of software products by investigating and recreating reported defects
• Providing guidance, mentorship, and training to other team members.
• Collaborating with cross-functional teams, to meet project goals and deliverables.
• Continuously evaluating and adopting best practices in applications to improve security and performance.
• Involved in conducting interviews and various organizational initiatives.

Senior Software Engineer

Security Engineer

• Support the development, implementation, and maintenance of IT governance frameworks (e.g., COBIT, ITIL), ensuring alignment with organizational and regulatory requirements.
• Oversee the lifecycle of IT policies and standards, including creation, review, approval, communication, and monitoring for compliance.
• Manage third party vendor risk, including AI and cloud service providers, by conducting due diligence, security and compliance assessments, contract/control reviews, and ongoing performance and risk monitoring.
• Support IT risk management by identifying, assessing, and tracking technology risks, maintaining risk registers, and coordinating mitigation and monitoring activities with control owners.
• Perform internal audits and assist in evidence collection for client audits and compliance frameworks, including but not limited to ISO 27001, PCI, SOX, SOC 1 & 2, and other relevant standards.
• Conduct phishing simulation campaigns, perform meaningful analysis of results, and manage the overall security awareness program to drive continuous improvement in user security behaviour.
• Provide expert support in the assessment, design, implementation, and ongoing enhancement of technical controls and processes, including reviewing IT systems and tools to ensure appropriate controls are in place.
• Collaborate with control owners and system administrators to review test findings, remediate IT control gaps, and drive improvements that enhance the quality, consistency, and operability of new and existing controls.
• Lead the completion of client security questionnaires and RFPs, ensuring accurate and timely responses.

Information Security GRC Analyst I

Insurance

• Directly manage teachers to ensure excellent standardized delivery for classroom courses, coaching calls, and InstructorLink.
• Collaborate with the Classroom Operations team on instructor selection and class assignments.
• Analyze instructor evaluations, student feedback, and other metrics in order to support instructor performance and development.
• Provide instructors with feedback, professional development, and training opportunities to enhance teaching skills.
• Accurately manage payroll for all direct reports.
• Serve as the primary point of contact for instructors, addressing their concerns and providing support as needed.
• Work directly with the Teacher Recruitment Team to identify and prioritize instructor hiring needs for your team.
• Oversee the interviewing, onboarding, and training process for new teachers.
• Collaborate across teams to solve problems and ensure excellent student experiences across your area of responsibility.
• Collect content feedback from instructors and share with the product team in an effort to improve products.
• Communicate product updates and changes to instructors as needed to ensure they have the most updated versions and information for students.
• Work with other teams as needed to solve teacher-related student escalations.
• Participate occasionally as needed on certain client calls with Sales and Customer Engagement when an Academic SME is needed.
• Teach classes occasionally as needed based on business priorities.

Manager, Securities & Insurance Instructor

Director

• Drive Sales Growth: Develop and execute strategies to grow revenue for the 1:1 advising practice, including team goal-setting, pipeline management, and conversion rate improvement across every stage of the funnel.
• Continuously evaluate performance and adjust tactics to accelerate growth.
• Lead Sales as a Player-Coach: Personally conduct sales consultations to close new clients while modeling the consultative approach expected of the team.
• Build team capacity to convert high-intent families into clients through ongoing coaching and call review.
• Manage and Develop the Advising Team: Recruit, onboard, coach, and performance-manage a team of admissions consultants to ensure consistent, high-quality delivery across all client engagements.
• Build a culture of accountability and continuous improvement.
• Own Client Satisfaction: Monitor client satisfaction metrics across the full engagement lifecycle, from initial consultation through application submission.
• Identify gaps, implement corrective actions, and ensure clients consistently receive outcomes that justify their investment.
• Maintain Engagement Quality Standards: Establish and enforce quality standards for every client touchpoint, including session structure, communication cadence, and deliverable quality.
• Conduct regular case reviews to ensure consultants are performing at the expected level.
• Grow Consultation Volume: Develop and test new tactics to increase the number of qualified consultations entering the pipeline, including referral programs, outreach strategies, and conversion optimization.
• Rapidly scale what works and cut what doesn't.
• Partner with Marketing to Drive Awareness: Collaborate with the marketing team to align campaigns, content, and lead generation efforts with the realities of the sales funnel.
• Provide frontline insight into what prospective clients respond to and where leads are dropping off.
• Serve as the Face of Kaplan's 1:1 Practice: Lead webinars, live events, and speaking engagements that build brand credibility and generate demand for the advising practice.

Director, One-on-One Advising, Innovation & Advising

• Provide exceptional customer service to Kaplan teams in a courteous, knowledgeable and timely manner
• Support the Desktop Operations team by providing timely, site-based technical assistance and hardware support
• Proactively research and resolve complex technical issues while ensuring the seamless installation and maintenance of personal computing technologies

Desktop Operations Intern

Financial Planning and Analysis

• Engage and participate in leadership workshops
• Learn alongside FP&A team the importance of models for unit economics reporting and analysis
• Work with finance managers to perform budgeting and planning activities
• Understand the basics of monthly/weekly reporting on key financial metrics and business trends
• Learn from Accounting team the monthly financial close process
• Perform ad hoc analytical support

Finance Intern

Supply Chain

• Review batches of exam questions provided by the Kaplan Content Specialist.
• Evaluate questions against a provided checklist, ensuring they accurately reflect the style, content, and difficulty of the official exam.
• Make necessary revisions and improvements to questions to enhance their quality and exam relevance.
• Submit marked-up Google Docs for each batch, clearly tracking all changes using Google Docs' Track Changes feature.
• Ensure all content is accurate, error-free, and current with the latest Certified Supply Chain Professional Exam specifications.
• Adhere to Kaplan's requested style guide in all revisions and submissions.
• Participate in Kaplan's standard content review cycle, addressing feedback on clarity, accuracy, formatting, and presentation.
• Rephrase and revise content to align with test-likeness.
• Respond to all review queries within 2 business days, or earlier if requested.
• Adhere to specified timelines for each batch of questions, as communicated by the Content Specialist.

Certified Supply Chain Professional – Exam Question Reviewer

Producer

• Partner with the content manager and subject-matter experts to create and review course curriculum and related materials (digital/print books, exams, videos, etc.), ensuring accuracy and consistency through strong content governance (e.g. proofing workflows, style-guide adherence, and version control).
• Manage content within our content management system and related tools, including structuring materials, organizing content, and updating existing content for accuracy, consistency and quality.
• Update and adapt course content for delivery in print, online platforms, and in the live online classroom setting.
• Work with product management on course builds and setup, and applicable functionality/QA reviews.
• Assist product and content leaders to meet and exceed client expectations by maintaining content, expeditiously troubleshooting content issues, and implementing content-related product changes.
• Proactively identify problems and resolutions and seek out new procedures and technologies that improve quality of materials and efficiency of processes.
• Manage projects and timelines in a deadline-driven environment with shifting priorities.
• Support special projects and initiatives such as identifying process gaps and facilitating improvements, documenting processes and procedures, and improving content workflows.

Content Producer, Securities

Content Marketing Manager

• Acquire and review exam-like engineering and architectural content for quantitative and qualitative relevance, quality, and accuracy against scope.
• Architect & implement custom workflows for AI-supported content tools (e.g., Google Gemini) and low-code applications (e.g. AppSheet) that enable SMEs to automate or simplify content creation and review tasks.
• Develop and enforce quality guidelines that meet department standards and project scope.
• Use critical reasoning skills to make confident content decisions.
• Source, vet, and onboard SMEs, including walking them through the IC or author process and setting clear expectations about project outcomes.
• Direct and manage the output of part-time and IC SMEs, providing technical oversight and instruction on AI tool utilization to ensure high-quality content creation.
• Work with SMEs and Authors to develop milestones and timelines, managing deliverables against schedule and overcoming obstacles.
• Ensure that all SME markup is clear, legible, and submitted using PPI guidelines.
• Train errata SMEs to fully correct content the first time they receive customer-reported error reports to minimize future errors.
• Negotiate SME compensation that stays within budget and achieves project goals.
• Lead end-to-end project execution, managing budgets, schedules, and cross-functional communications.
• Partner with SMEs to navigate tight deadlines, providing proactive solutions to project roadblocks.
• Provide transparent, data-driven status updates to internal stakeholders through weekly reporting and meetings.
• Maintain comprehensive process documentation, suggest workflow improvements, and manage administrative tasks such as SME invoicing to ensure organizational efficiency.

Content Specialist, Engineering/Architecture

Account Executive

• Deliver on financial objectives, including goal attainment and expense management, and follow the Kaplan Sales Process to maximize growth potential.
• Use independent judgment and discretion to create and execute a sales plan and process to grow both exam-based business through outbound activities.
• Develop and execute strategic initiatives at the customer level, or within targeted prospecting segments to meet new business quota.
• Conduct client facing activities, independently and effectively, to drive new partnerships and revenue growth across targeted prospect accounts, targeted segments, and assigned accounts, leading and communicating with client account teams as needed.
• Work collaboratively and cross functionally with Kaplan North America’s resources to achieve financial results.
• Build, maintain, and grow key customer relationships within the assigned book of business, actively working to capture market share, and share of wallet within each account, with product expansion, new contract developments, and new contact relationships.
• Through research and interactions with clients, maintain an understanding of clients business model, goals, organizational structure, and competitive landscape.
• Maintain and be able to deliver a strong base of product knowledge across all product lines responsible for, as well as knowledge of Kaplan North America’s learning technologies, processes, and tools to help clients solve key business issues.
• Understanding of the competitive landscape within each product vertical and be able to speak to Kaplan North America’s differentiators.
• Independently manage pipeline and activity to hit forecast and monthly quota expectations.
• Ability and willingness to travel up to 40%. Travel may require an airplane and overnight stays.

Strategic Sales Consultant

• Design prototype and build user interfaces & frameworks with a platform mindset.
• Understanding and optimizing both frontend and backend components as well as internal tools, such as configuration management
• Deploy new features and perform unit testing.
• Ensure that applications and APIs developed by the team are reliable and meet users' needs
• Identify and report defects or issues in the software using a defect tracking system.
• Contribute to architecture, code design, estimates, code reviews, and documentation to ensure top quality software.
• Collaborate with software engineers, project managers, business analysts and QA analysts.
• Stay current with industry trends and emerging technologies to adapt Dev/QA practices accordingly.​

Operations Coordinator

Operations Coordinator

Manager, Training, Pre-Health & Nursing

Salesforce Developer

Senior Software Engineer

Information Security GRC Analyst I

Manager, Securities & Insurance Instructor

Director, One-on-One Advising, Innovation & Advising

Desktop Operations Intern

Finance Intern

Certified Supply Chain Professional – Exam Question Reviewer

Content Producer, Securities

Content Specialist, Engineering/Architecture

Strategic Sales Consultant

Software Engineer II