Kaplan Test Prep

Director, One-on-One Advising, Innovation & Advising

Kaplan Test Prep

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $64,819 - $162,047 per year

Job Level

Lead

About the role

  • Drive Sales Growth: Develop and execute strategies to grow revenue for the 1:1 advising practice, including team goal-setting, pipeline management, and conversion rate improvement across every stage of the funnel.
  • Continuously evaluate performance and adjust tactics to accelerate growth.
  • Lead Sales as a Player-Coach: Personally conduct sales consultations to close new clients while modeling the consultative approach expected of the team.
  • Build team capacity to convert high-intent families into clients through ongoing coaching and call review.
  • Manage and Develop the Advising Team: Recruit, onboard, coach, and performance-manage a team of admissions consultants to ensure consistent, high-quality delivery across all client engagements.
  • Build a culture of accountability and continuous improvement.
  • Own Client Satisfaction: Monitor client satisfaction metrics across the full engagement lifecycle, from initial consultation through application submission.
  • Identify gaps, implement corrective actions, and ensure clients consistently receive outcomes that justify their investment.
  • Maintain Engagement Quality Standards: Establish and enforce quality standards for every client touchpoint, including session structure, communication cadence, and deliverable quality.
  • Conduct regular case reviews to ensure consultants are performing at the expected level.
  • Grow Consultation Volume: Develop and test new tactics to increase the number of qualified consultations entering the pipeline, including referral programs, outreach strategies, and conversion optimization.
  • Rapidly scale what works and cut what doesn't.
  • Partner with Marketing to Drive Awareness: Collaborate with the marketing team to align campaigns, content, and lead generation efforts with the realities of the sales funnel.
  • Provide frontline insight into what prospective clients respond to and where leads are dropping off.
  • Serve as the Face of Kaplan's 1:1 Practice: Lead webinars, live events, and speaking engagements that build brand credibility and generate demand for the advising practice.

Requirements

  • Bachelors in Business, Education, Marketing and/or related field
  • Minimum of 5 years of experience in a leadership role within the education, advising, or related sector.
  • Consultative sales skills with a demonstrated ability to close in a high-consideration, relationship-driven environment
  • Team leadership and performance management, including coaching, feedback, and accountability
  • Strong verbal and written communication; able to engage effectively with students, parents, and internal stakeholders
  • Analytical ability to track and act on sales and satisfaction metrics
  • Organizational skills to manage multiple client engagements and team workflows simultaneously
  • CRM proficiency (Salesforce or equivalent) for pipeline management and reporting
  • Working knowledge of the college admissions process, application timelines, and selective admissions strategy
  • Ability to interpret performance data and translate it into operational decisions
Benefits
  • Remote work provides a flexible work/life balance
  • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
  • Comprehensive health benefits new hire eligibility starts on day 1 of employment
  • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultative salespipeline managementperformance managementcoachingdata analysisclient engagementconversion optimizationlead generationsales metrics trackingapplication strategy
Soft Skills
team leadershipcommunicationorganizational skillsaccountabilityanalytical thinkingrelationship buildingfeedbackproblem-solvingadaptabilitycoaching