Kaplan Test Prep

Civil Engineer

• Demonstrate excellent teaching skills and ability to engage students in the classroom while providing a strong focus on mentoring and driving student success.
• Serve as an industry and exam expert in areas of study.
• Confidently host classes in accordance with the established schedule and curriculum; prepared in advance to ensure technical accuracy.
• Adequately prepare for course sessions and submit errors, revisions, or improvements to the course slides or materials at least once per week throughout the Program duration.
• Ensure all live webinar technical requirements are met. This includes, but is not limited to, logging in early to live sessions, ensuring the recording starts/stops, meeting minimal software/hardware/internet requirements, and delivering sessions in a quiet environment.

Instructor, Structural Engineering Exam Prep

Architect

• Writing learning objectives.
• Advising on question topic distribution and difficulty.
• Authoring exam-like practice questions and providing detailed solution explanations with references to the design standards and NCEES handbook where applicable.
• Collaborating with our team to ensure the practice exams are comprehensive and effective for candidates preparing for the PE Architectural exam.
• Potentially contributing to suggested study plans and providing feedback on customer expectations for study and preparation for the PE Architectural exam.
• Performing quality assurance reviews and technical reviews of authored content.

Architectural Engineer – Subject-Matter Expert

Brand Ambassador

• Use your existing connections to build and strengthen Kaplan relationships with student organizations
• Collaborate with full-time campus-focused partners to generate leads and enrollments through a variety of on-campus initiatives and social media efforts
• Connect students who are ready to enroll in a course with the appropriate test prep expert
• Execute grassroots marketing initiatives, including on-campus events, tables, fairs, flyers, and more
• Develop new relationships and establish partnerships with influential student groups and organizations
• Present to students on campus to share how Kaplan’s products and resources will help them achieve their goals
• Use your campus knowledge and expertise to bring Kaplan to relevant campus activities and initiatives
• Create and share content through personal social media channels to engage students with the Kaplan brand and experience

Student Brand Ambassador

Data Scientist

• Develop and deploy advanced machine learning models: Design, implement, and evaluate machine learning models for tasks such as personalized learning recommendations, student performance prediction, content optimization, and educational resource analysis.
• Conduct in-depth data analysis: Explore and analyze large datasets from various sources (e.g., student learning platforms, assessment data, user behavior logs) to identify trends, patterns, and insights that inform product development and educational strategies.
• Design and execute experiments: Develop and implement A/B testing and other experimental designs to evaluate the effectiveness of educational interventions and product features.
• Communicate insights and recommendations: Effectively communicate complex data insights and recommendations to both technical and non-technical audiences through visualizations, presentations, and reports.
• Collaborate with cross-functional teams: Work closely with product managers, engineers, educators, and researchers to define project goals, develop data-driven solutions, and ensure successful implementation.
• Stay up-to-date with the latest advancements: Continuously research and evaluate new machine learning techniques, tools, and best practices relevant to the education technology domain.
• Contribute to the development of data infrastructure: Work with data engineers to ensure data quality, accessibility, and scalability.
• Work on building products and features that use Generative AI

Data Scientist, AI

Sales Development Rep

• Identifying, Contacting, and Qualifying B2B, B2B2C and University partnership sales leads that result in sales
• Responsible for lead development, cultivation and sales conversions
• Contact corporate and University clients to build meaningful and long lasting relationships to generate qualified B2B and B2B2C sales leads through outbound calls, email, webinars, site visits, and conferences
• Responsible for account management on assigned accounts and Universities
• Work closely with Wealth Management Specialists to ensure qualified leads result in sales and meeting revenue goals
• Schedule and conduct Wealth Management webinars and follow up with attendees to generate qualified sales leads
• Partner with sales to ensure established goals are met
• Work closely with Marketing to ensure appropriate collateral is used for trade shows and site visits
• Work with necessary teams to ensure client initiatives are supported throughout the sales process
• Maintain current working level of knowledge on Wealth Management offerings

Wealth Management Sales Development Specialist

Salesforce Developer

• Lead end-to-end technical design for Pathways workstreams (Sales, Service & Experience Cloud) ensuring scalable, maintainable solutions
• Present clear options and trade-offs; drive technical sign-off aligned to the Head of CRM’s prioritised backlog and UX principles
• Champion best-practice architecture, naming conventions, and code patterns (Apex, Flows, LWC)
• Implement robust security models (profiles/perm sets, sharing, role hierarchy) and data protection controls
• Coordinate deployments across teams, adhere to change control and audit requirements in a shared-tenant org
• Lead complex build work, perform peer reviews, and coach developers/admins to improve quality and velocity
• Use CI/CD and source-driven development (version control, automated tests, static analysis) for safe releases
• Define acceptance criteria and test strategies; ensure unit/integration tests, performance checks and regression coverage
• Identify technical debt and bottlenecks; propose pragmatic improvements to reliability and developer productivity
• Partner with Product, Head of CRM, Core Platform, Compliance, Data and business stakeholders to shape feasible, user-centred solutions
• Sequence work with other Salesforce teams to minimise risk in the shared org and produce clear technical documentation and hand-overs
• Run regular health checks, performance tuning and proactive maintenance; build and support resilient integrations and data flows
• Leverage out-of-the-box capabilities first; extend integrated apps where appropriate (e.g., Conga, Distribution Engine, FormAssembly, Marketing Cloud, Vonage)

Senior Salesforce Engineer

Financial Planning and Analysis

• Demonstrate excellent teaching skills and engage students through in-person and virtual classroom instruction
• Serve as an industry expert and Kaplan brand ambassador for clients and students
• Mentor and drive student success by tailoring teaching to individual learning styles
• Deliver instruction based on pre-prepared lesson plans and syllabi
• Communicate regularly with product line management and operations to stay informed of scheduling changes, curriculum updates, and class assignments
• Prepare for and conduct classes, including remote delivery and occasional onsite teaching

Instructor, Financial Services

Account Manager

• Develop new client relationships, manage an existing book of business, and close net new business
• Lead efforts to build and grow a customer base in the high school market
• Direct client contact to educate and credibly engage with educators about Kaplan solutions
• Achieve an assigned revenue quota and develop and execute on a territory plan
• Build the company brand and have a lasting impact on education
• Navigate sales cycles within K12 institutions and effectively position the value of Kaplan solutions
• Maintain and manage own pipeline of accounts and qualified opportunities while demonstrating Salesforce best practices
• Consistently forecast monthly and quarterly performance with increasing accuracy
• Report on sales activities and forecasts to senior management
• Learn and comprehensively understand all product elements, including integrations, security and privacy policies

Director, High School Partnerships

Systems Engineer

• Perform analysis and advanced support/troubleshooting for reported issues on business systems applications. Write SQL scripts to fix complicated data issues in production systems. Write and modify SQL stored procedures, views, triggers, and functions. Write data extract scripts. Perform performance tuning of long running SQL code, reports, or scripts. Identify and document application defects and enhancements. Test and validate resolutions of defects/enhancements and document test results. Execute Business Requirement Documents(BRDs) and Functional Requirement Documents(FRDs) to implement new projects within the business systems applications. Participate in testing of new software releases, system maintenance, and upgrades. Support business user acceptance testing. Work with business stakeholders and understand their needs to translate them into technical requirements and solutions. Prepare code deployments through standardized change management processes.

Senior Systems Analyst I

Full-stack Engineer

• For more than 80 years, Kaplan has been a trailblazer in education and professional advancement
• Development of new features on the front-end and back-end of our medical simulation system, and contributing to the design and implementation of our next-generation product
• Lead the solution design and architecture for new features and enhancements, ensuring modular, scalable, and maintainable codebases
• Define best practices for full-stack development, API design, and system performance optimization
• Drive architectural improvements, identifying and addressing technical debt and inefficiencies
• Oversee cloud infrastructure strategies, ensuring resilient, high-availability deployment across AWS, Azure, or Google Cloud
• Guide and mentor engineers in design patterns, cloud architecture, and full-stack best practices
• Service and support internal customers, providing customized reports, datasets, fixes, and updated features where necessary
• Work with teams to understand/document the current medical simulation system and identify non-compliant and inefficient modules
• Ensure minimal downtime and high system reliability through proactive monitoring and automated solutions
• Drive the development of new, accessible features on the front-end (React, Angular) and back-end (Node.js, Java, Ruby)
• Architect and implement high-performance APIs, microservices, and serverless components to support scalable medical simulations
• Lead code and design reviews, ensuring quality, security, and compliance
• Collaborate with cross-functional teams to integrate Artificial Intelligence / Machine Learning capabilities and real-time analytics into simulation platforms

Full Stack Developer

Content Creator

• Write quiz questions and practice exam questions in the style of NCEES examinations, drawing from your recent exam experience.
• Develop and edit content specifically within the civil/construction engineering discipline for our new PE Civil review manual.
• Collaborating with our team to ensure the review manual is comprehensive and effective for candidates preparing for the PE Civil Construction exam.
• Potentially contributing to suggested study plans and providing feedback on customer expectations for study and preparation for the PE Civil Construction exam.
• Performing quality assurance reviews and technical reviews of authored content.

Contractor Engineering Content Developer - PE Civil Construction

• Writing quiz questions and practice exam questions in the style of NCEES examinations.
• Writing or editing content in the disciplines of civil, mechanical, electrical, structural, environmental, or chemical engineering.
• Writing for Fundamentals of Engineering (FE), PE Structural (SE), or Principles of Practice of Engineering (PE) level examinations.
• Quality assurance reviews, technical reviews, and erratum correction.
• Contributing to suggested study plans, and providing feedback on customer expectations for study and preparation.

Contractor - Engineering Content Developer

• We are seeking remote Subject Matter Experts with a PE in Mechanical Engineering (HVAC focus) to join Kaplan's engineering team in updating our material to prepare students for the Principles of Practice of Engineering (PE) examination, specifically the Mechanical HVAC discipline.
• This role will focus on revising our review manual, practice problem books, practice exams, and quiz bank to align with the new PE Mechanical HVAC exam specifications taking effect in October 2025.
• This is a remote contract (1099) opportunity with flexible hours (up to 20 per week).
• Reviewing and updating quiz questions and practice exam questions in the style of NCEES examinations to reflect the upcoming exam changes.
• Revising and editing content within the mechanical/HVAC engineering discipline for the PE exam, ensuring accuracy and relevance to the new specifications.
• Collaborating with our team to ensure all materials are up-to-date and comprehensive for the October 2025 exam changes.
• Potentially contributing to suggested study plans and providing feedback on customer expectations for study and preparation related to the Mechanical HVAC exam.
• Performing quality assurance reviews and technical reviews of updated content.

Contractor Engineering Content Developer - PE Mechanical HVAC

Customer Success Manager

• Serve as the primary point of contact for stakeholders within the portfolio of supplemental education accounts, gathering and relaying feedback to relevant internal teams, including the product team.
• The primary internal cross-functional stakeholder for this role is product leadership.
• Develop and deploy engagement plans tailored to each account, prioritizing retention and revenue growth while incorporating feedback on product usage and satisfaction.
• Establish, maintain, and nurture productive relationships with key stakeholders across the portfolio, fostering open communication channels for sharing product-related insights.
• Ensure the effective delivery of customer contracts and services, meeting, or exceeding expectations, and promptly addressing any product-related issues.
• Regularly review accounts for risks and opportunities, providing feedback to the sales team and customer engagement directors, including insights on product performance and areas for improvement.
• Implement risk mitigation plans within the account portfolio to safeguard revenue streams, addressing any product-related concerns or challenges proactively.
• Collaborate closely with assigned salespeople to develop and execute growth plans for each account, incorporating feedback on product enhancements or features.
• Develop an in-depth understanding of the portfolio of accounts and the KNA products/services relevant to each, staying updated on product developments and enhancements.
• Solicit and leverage partner feedback to enhance retention and drive growth within the accounts, emphasizing the importance of product satisfaction and usability.
• Utilize various data sources, including customer surveys, interviews, CRM, and LMS data, to determine each account's engagement score and highlight areas where product improvements may be beneficial.
• Incorporate partner feedback into the refinement of engagement plans to ensure alignment with client needs and expectations, advocating for product enhancements or customizations as needed.
• Continuously track key metrics supporting partner engagement and assess progress towards meeting targets, adjusting engagement strategies and product recommendations accordingly.
• Account growth is optimized through a close partnership with the sales team via strategic account planning, and the strategic identification and joint pursuit of cross-sell and upsell opportunities.

Senior Customer Engagement Manager

Customer Support

• Key Job Responsibilities Answer incoming contacts via voice, chat, email, and social media platforms, and offer best-in-class service including anticipatory service.
• Thoroughly document contacts and statuses in the CRM.
• Collaborate with internal stakeholders to communicate customer queries and solve issues.
• Identify and effectively communicate suggestions to improve the customer experience to appropriate stakeholders.
• Align customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Upsell products when appropriate and follow the applicable lead-generation guidelines.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Respond to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Perform product tests, evaluate after-sales and support services, and facilitate improvements.
• Act as a customer experience SME as needed.
• Document processes and log technical issues, as well as customer compliments and complaints.

Customer Support Specialist

• Leverage your campus understanding and connections with Nursing students to source and secure opportunities for Kaplan to be present on campus
• Develop relationships and establish partnerships with Nursing groups and organizations
• Implement grassroots marketing initiatives, including execution of on-campus events, tables, fairs, and more
• Connect students who are ready to enroll in a course with Kaplan's NCLEX experts
• Present to students on campus to share how Kaplan will help them achieve their goals
• Support other Kaplan test prep products and services on your campus, as applicable

Student Brand Ambassador, Nursing

Student Brand Ambassador, Nursing - University of Pittsburgh - Main Campus

Student Brand Ambassador, Nursing - University of Wisconsin - Madison

• Leverage your campus understanding and connections with Nursing students to source and secure opportunities for Kaplan to be present on campus
• Develop relationships and establish partnerships with Nursing groups and organizations
• Implement grassroots marketing initiatives, including execution of on-campus events, tables, fairs, and more
• Connect students who are ready to enroll in a course with Kaplan's NCLEX experts
• Present to students on campus to share how Kaplan will help them achieve their goals
• Support other Kaplan test prep products and services on your campus, as applicable
• The Kaplan Nursing Student Ambassador role is a paid position with incentivized targets. The hours are flexible based on business needs (~5 hours per week). The position includes a paid training program with the information and tools to help you be a successful Student Ambassador!

Kaplan Test Prep

Instructor, Structural Engineering Exam Prep

Architectural Engineer – Subject-Matter Expert

Student Brand Ambassador

Data Scientist, AI

Wealth Management Sales Development Specialist

Senior Salesforce Engineer

Instructor, Financial Services

Director, High School Partnerships

Senior Systems Analyst I

Full Stack Developer

Contractor Engineering Content Developer - PE Civil Construction

Contractor - Engineering Content Developer

Contractor Engineering Content Developer - PE Mechanical HVAC

Senior Customer Engagement Manager

Customer Support Specialist

Student Brand Ambassador, Nursing

Student Brand Ambassador

Student Brand Ambassador, Nursing - University of Pittsburgh - Main Campus

Student Brand Ambassador, Nursing - University of Wisconsin - Madison

Student Brand Ambassador, Nursing - University of Washington - Seattle

Student Brand Ambassador, Nursing - Indiana University - Bloomington