Kaplan Test Prep

Solutions Engineer

• Design enterprise-grade architecture solutions for AI products that address scalability, reliability, cost optimisation, and integration with existing platforms and systems.
• Own solution design across multiple technology domains, ensuring architectural coherence and technical integrity.
• Define data architectural patterns and standards that can be reused across multiple AI products or initiatives.
• Guide teams from proof-of-concept through to production, ensuring designs mature appropriately to meet operational, performance, and supportability requirements.
• Proactively identify architectural risks or limitations and recommend alternative approaches or trade-offs.
• Establish a clear point of accountability across solution design and delivery, ensuring alignment between architecture, implementation, and outcomes.
• Provide day-to-day leadership for the India pod including work planning, iteration execution, prioritisation, and delivery tracking in collaboration with the Australia-based AI team and stakeholders.
• Ensure quality and delivery standards are met through effective engineering practices (definition of done, code reviews, testing strategy, release readiness) and by removing blockers.
• Support recruitment activities for the India pod as required and ensure smooth onboarding with clear ways of working aligned to Kaplan Australia delivery expectations.
• Design AI solutions using security-by-design principles incorporating responsible and ethical AI considerations into solution designs.
• Ensure AI architectures comply with enterprise security policies, data governance standards, and applicable regulatory requirements.
• Create and maintain clear, structured architectural documentation, including system designs, data flows, integration patterns, and non-functional requirements.
• Facilitate architecture and solution discussions across cross-functional teams, including product, engineering, and operations.

Senior Solutions Architect – Hybrid

Billing Specialist

• Actively communicate with companies, institutions, and students in a professional and timely manner
• Ensure all billing is complete, accurate, timely, and up-to-date
• Manage aging of accounts and reduce impact to the organization’s bad debt
• Send billing to companies, institutions, students, and sponsors to secure funding
• Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students
• As necessary certify Military students’ eligibility using their respective process. (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.)
• Organize workload to successfully follow-up on all queues and assigned department-shared email accounts
• Assist in the development and documentation of departmental Statements of Processes
• Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students
• Assist the Accounting Department in resolving deposit issues for month-end

Billing and Collections Specialist

Consultant

• Conduct individualized strategy sessions with students beginning in 9th grade
• Maintain consistent communication with students and parents to ensure alignment and clarity
• Conduct in-depth research and analysis for each student to develop a balanced college list
• Assist students in brainstorming, outlining, and refining personal statements and supplemental essays
• Manage application timelines and provide detailed guidance to ensure students complete applications accurately
• Provide expert guidance on course selection, standardized testing, and extracurricular activities
• Review and optimize student resumes
• Prepare students for college interviews by conducting mock interviews
• Stay current on trends in college admissions

College Admissions Consultant

Manager

• Enforce the Operational Readiness Review (ORR)
• Ensure that Service Level Objectives (SLOs) are met before code goes live
• Coordinate release schedules across concurrent, distributed development teams
• Act as the conductor of the "Release Train"
• Own the definition and evolution of our CI/CD pipeline standards
• Act as the primary Incident Commander for major deployment failures or outages
• Lead the Root Cause Analysis (RCA) process

Development Manager

Production Engineer

• Help in content production activities such as : Deck Creation: Reformatting PPT templates or building new decks from scratch.
• Image Management: Handling tagging, watermarking, alt-text, and attributions.
• Image Editing: Customizing visuals to meet specific requirements.
• Migration: Ingesting and moving content across platforms.
• Content QA: Performing content quality assurance checks.
• UpToDate: Managing platform-specific affiliations and content.
• Video Production: Offlining, sourcing, and editing video content.
• Captions: Refining subtitles and transcripts via Videoken or Rev.
• QID Tracking: Monitoring data identifiers across various platforms.

Content Production Engineer

Business Development Rep

• Conduct high-volume outbound prospecting via phone, email, and other channels to engage prospective families and generate interest in Kaplan's admissions consulting services.
• Qualify inbound leads from marketing campaigns, web inquiries, webinars, and referral sources to assess fit, intent, and readiness for a consultation.
• Schedule qualified consultations for the Senior Advising Manager team, ensuring smooth handoffs and accurate context on family goals, student profiles, and timing.
• Research and identify prospective families, schools, community partners, and referral channels to continuously expand the top of the funnel and uncover new sources of pipeline.
• Maintain accurate and timely records in CRM systems, logging all outreach activity, family interactions, and lead status updates to ensure pipeline visibility and data integrity.
• Meet and exceed activity and outcome targets including outbound touches, conversations held, qualified meetings booked, and pipeline contribution to revenue goals.
• Collaborate with team members to share feedback on lead quality, messaging effectiveness, and conversion trends, helping to refine campaigns and optimize lead generation strategies.
• Follow up consistently and persistently with prospective families across multi-touch sequences, nurturing interest and re-engaging cold or stalled leads to maximize conversion rates.
• Stay current on Kaplan's advising offerings, the K12 and college admissions landscape, and competitive positioning to articulate value clearly and answer initial family questions with credibility.
• Uphold Kaplan's standards of professionalism and integrity by maintaining a student- and family-focused approach in every interaction, ensuring trust and a positive first impression of the brand.

Business Development Representative – One-on-One Advising

Human Resources

• Provide employee relations counseling and guidance on policies and procedures to all employees and leaders
• Conducts employee relations investigations and successfully closes them out in a timely manner
• Support Functional Leaders with Talent Assessment processes to include implementing development action plans and succession planning
• Manage succession planning and provide recommendations to managers and employees to assist in maximizing employee development
• Mentors and coaches individuals on organizational and developmental issues
• Drive Employment Engagement by assisting leaders with understanding survey data and creating and implementing effective employee engagement action plans
• Provides resources directly to business leaders by assessing departmental needs/organizational planning and development, evaluating departmental structure, job design, and workforce forecasting
• Responsible for the establishment of performance management practices and supports leaders in follows through with action plans as needed
• Participates in and facilitates the development and implementation of in-house training programs that address the company's changing needs in collaboration with the Learning and Development team
• Liaisons with the recruitment department for all recruitment needs for assigned functional groups, partners to support hiring and diversity initiatives
• Partners with the HR Operations team on implementing projects, programs, and policies

Director, HR Business Partner – HRBP

Financial Planning and Analysis

• End-to-End Vendor Onboarding: Manage vendor documentation, execute dual verification processes, and coordinate with the parent company to ensure compliance and final approval.
• Financial Administration: Process invoices by allocating expenditures to departmental cost codes, partner with the finance team to track payments, and accurately reconcile petty cash logs.
• Facility Operations & Logistics: Act as the primary liaison with facility management for maintenance and supplies, while also coordinating corporate travel, team events, and ad-hoc office needs.
• Document Management: Administer e-signature workflows for leadership approvals and oversee the secure routing of paperwork requiring physical signatures.
• IT Procurement & Sourcing: Partner with Enterprise IT to evaluate regional hardware needs, source competitive quotes from registered vendors, and prepare cost-comparison matrices for leadership approval.
• Purchasing Lifecycle: Execute equipment purchase orders, verify the physical receipt of goods at the office, and securely transition hardware to the IT department.
• Asset Management & Repairs: Maintain and update the regional Asset Database by logging all new hardware, identifying faulty equipment, and managing the end-to-end repair process.

Coordinator, Finance & Procurement

Producer

• Work with production, authors, technical personnel, and instructional designers to establish and maintain development and production schedules, as well as meet all technical specifications for delivery on our systems
• Work with subject-matter experts (SMEs) to write, organize, and edit course curriculum and related materials including web-delivered courses, textbooks, PowerPoint presentations, tests, forms, surveys, and instructional guides
• Adapt course content learning assets for delivery in online and print platforms
• Assist in selecting the best method of product design for our real estate products and in researching data to ensure the most accurate and updated content is incorporated in the product line
• Proactively identify problems and resolutions and seek out new procedures and technologies that improve quality of materials and efficiency of processes

Content Producer, Real Estate

Customer Support

• Deliver concierge-level support to students and stakeholders via phone, email, and chat to resolve inquiries and provide a premium service experience
• Provide dedicated assistance to Florida real estate students, ensuring they meet specific state regulatory requirements and experience a seamless transition through their licensing programs
• Manage student records and orders accurately within internal databases to ensure data integrity and the seamless delivery of educational materials and services
• Coordinate national program initiatives by executing specific campaign tasks and special projects that align with organizational growth with both client and student success goals
• Identify and escalate complex issues to the appropriate internal teams or leadership to ensure timely resolution of student concerns and maintain high satisfaction levels
• Advise students on program requirements and product lines using in-depth subject matter knowledge to guide them through their educational journey
• Utilize internal IT and business systems to track interactions and process service requests, ensuring all administrative tasks are completed with high attention to detail
• Collaborate with cross-functional teams to provide feedback on student experiences and suggest improvements for national program workflows and service protocols
• Maintain professional communication standards in all interactions, ensuring information is transmitted accurately and understandably to a diverse student population