Student Experience Support Specialist

Kaplan Test Prep

Student Experience Support Specialist at Kaplan enhancing student engagement through concierge-level support via calls, emails, and chats. Focused on Florida real estate student regulatory requirements and program transitions.

Posted 5/26/2026part-timeRemote • Florida • 🇺🇸 United StatesEntry Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Deliver concierge-level support to students and stakeholders via phone, email, and chat to resolve inquiries and provide a premium service experience
Provide dedicated assistance to Florida real estate students, ensuring they meet specific state regulatory requirements and experience a seamless transition through their licensing programs
Manage student records and orders accurately within internal databases to ensure data integrity and the seamless delivery of educational materials and services
Coordinate national program initiatives by executing specific campaign tasks and special projects that align with organizational growth with both client and student success goals
Identify and escalate complex issues to the appropriate internal teams or leadership to ensure timely resolution of student concerns and maintain high satisfaction levels
Advise students on program requirements and product lines using in-depth subject matter knowledge to guide them through their educational journey
Utilize internal IT and business systems to track interactions and process service requests, ensuring all administrative tasks are completed with high attention to detail
Collaborate with cross-functional teams to provide feedback on student experiences and suggest improvements for national program workflows and service protocols
Maintain professional communication standards in all interactions, ensuring information is transmitted accurately and understandably to a diverse student population

Requirements

What you’ll need

High School Diploma or GED
1 year of relevant service experience, preferably in customer support or customer relations
Proficiency in MS Office and Gmail; ability to learn and navigate internal IT and business systems
Excellent written and verbal communication skills; strong focus on service excellence; ability to multitask and remain detail-oriented in a fast-paced environment; self-motivated with a calm and professional demeanor
Team player with the ability to adapt to changes in workload, systems, and organizational processes

Benefits

Comp & perks

Remote work provides a flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts on day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data integrityadministrative tasksservice requestscustomer supportcustomer relations

Soft Skills

communication skillsservice excellencemultitaskingattention to detailself-motivatedteam playeradaptabilityprofessional demeanor

Certifications

High School DiplomaGED