Kaplan Test Prep

Operations Coordinator

Kaplan Test Prep

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

ITSM

About the role

  • Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted deadlines.
  • Equipped with a problem solving and support mind frame.
  • Ability to work independently on BAU tasks as well as on Projects.
  • Follow the set standard operating procedures to ensure efficient delivery.
  • Create & maintain accurate operational documents.
  • Have a keen eye for attention to details.
  • Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.
  • Able to work in a matrix driven environment ensuring management of different stakeholders/functions.
  • Ensure compliance with company standards and procedures.
  • Help build positive relations within the team and the stakeholders.
  • Should have basic knowledge of project management.
  • Ability to analyse and articulate process requirements.

Requirements

  • Bachelor’s degree - preferred
  • 1+ years’ experience in an IT / PMO capacity
  • Proficient with Microsoft Office (especially Excel and Word)
  • Proven ability to work collaboratively with stakeholders/teams
  • Excellent written & verbal communication
  • Good time management & critical thinking skills
  • Highly self-motivated
  • Ability to work on flexible work schedules - 10AM-7PM, 2PM-11PM IST and/or weekends
  • Ability to work well under pressure & multitask
  • Knowledge on Service Now (ITSM) & Sales force (CRM) would be an added advantage
Benefits
  • Hybrid work model provides a flexible work/life balance
  • Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
  • Comprehensive health benefits new hire eligibility starts on day 1 of employment
  • Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
  • Gratuity is applicable upon completion of 5 years as per the Gratuity Act
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementMicrosoft OfficeExcelWordService NowITSMSalesforceCRM
Soft Skills
problem solvingattention to detailcollaborationcommunicationtime managementcritical thinkingself-motivationmultitaskingability to work under pressure
Certifications
Bachelor's degree