K3 Technology

Support Engineer

• Ticket Triage: Categorize, prioritize, and assign incoming support tickets to appropriate teams
• Service Request Fulfillment: Address common requests such as password resets and software installations
• Incident Resolution: Troubleshoot basic issues, escalate unresolved issues after 30 minutes
• Customer Interaction: Communicate clearly and professionally with clients, providing timely updates
• Advanced Troubleshooting: Resolve complex issues related to Active Directory and Office 365
• Onboarding & Provisioning: Set up new employees by provisioning user accounts and configuring workstations
• System Maintenance: Keep documentation up to date and create SOPs
• Process Improvement: Evaluate system performance and recommend improvements

Support Engineer I