K3 Technology

Engineer

• Provide multi-tiered technical support, including troubleshooting of client, server, and stand-alone applications.
• Resolve issues related to LANs, WANs, and internet connectivity.
• Handle hardware and software problems, particularly in conjunction with Office 365.
• Utilize knowledge bases and technical tools for diagnosing and repairing client issues promptly.
• Troubleshoot and repair system problems efficiently.
• Maintain and troubleshoot computer hardware, server hardware, network hardware, and software.
• Implement actions to mitigate security risks and vulnerabilities.
• Collaborate with team members to ensure adherence to change management protocols.
• Escalate issues with senior team members or management which you believe may be a security risk.
• Document all issues, activities, and special requests in the ticketing system.
• Maintain up-to-date client documentation, including SOPs, knowledge bases, environment information, etc.
• Facilitate and maintain relationships between company stakeholders, clients, and vendors.
• Ensure a high client satisfaction rate through excellent service delivery.
• Travel to client locations to provide in-person support as needed, and for regularly scheduled times for staff agreements.
• Conduct regular audits of physical assets to ensure accuracy of inventory. Update and maintain a comprehensive list of assets, including their status, location, and users.

Service Delivery Engineer I