Service Delivery Engineer – Tier 3

K3 Technology

Service Delivery Engineer specializing in complex IT solutions at K3 Technology. Managing technical incidents and mentoring junior staff within a dynamic IT support environment.

Posted 7/16/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive IT support experience with a focus on advanced troubleshooting in multi-platform environments, including Windows and MacOS. Proven ability to mentor technicians and drive IT strategy through proactive optimization and strategic project contributions.

Highest-signal resume keywords

Advanced TroubleshootingIT Support ExperienceServer Infrastructure KnowledgeNetwork Infrastructure KnowledgeMSP Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingMulti-Platform SupportSystem UpgradesCloud MigrationsInfrastructure Optimization

Soft Skills

MentoringClient Advisory

Tools & Technologies

WindowsOffice 365MacOSComplex Network Configurations

Certifications & Qualifications

AZ-104AZ-700AZ-140Security+

Industry Keywords

IT SupportMSP EnvironmentTechnical Issues ResolutionService Delivery Optimization

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Resolve escalated technical issues with precision and efficiency, minimizing downtime.
Serve as a trusted advisor to assigned clients, driving IT strategy and innovation.
Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting.
Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization.
Proactively optimize client environments to reduce recurring incidents and streamline service delivery.

Requirements

What you’ll need

Extensive IT support experience is required; experience in an MSP environment is highly desirable.
Advanced troubleshooting across multi-platform environments (e.g., Windows, Office 365, MacOS, and complex network configurations).
Deep knowledge of server and network infrastructure is essential.
Certifications such as AZ-104, AZ-700, AZ-140, and Security+ will earn extra consideration.

Benefits

Comp & perks

401(k) with up to 3.5% match
Generous PTO and paid holidays
Paid training, certifications, and ongoing professional development
A dog-friendly, supportive on-site workspace