Field Service Technician
NCR Corporation
This job is no longer accepting applications.The original description is available for reference for up to 90 days after it was posted. Similar active jobs are shown below.
Service Delivery Engineer – Tier 3
K3 TechnologyService Delivery Engineer resolving complex IT challenges for clients at K3 Technology. Managing high-priority incidents and mentoring junior team members in a supportive on-site environment.
Posted 7/8/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive IT support experience with a focus on advanced troubleshooting in multi-platform environments, including Windows and MacOS. Possesses deep knowledge of server and network infrastructure, complemented by strong problem-solving and communication skills.
Highest-signal resume keywords
Advanced TroubleshootingServer Infrastructure KnowledgeNetwork Infrastructure KnowledgeCompTIA Server+ CertificationMicrosoft Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced TroubleshootingMulti-Platform EnvironmentsWindowsOffice 365MacOSNetwork ConfigurationsServer InfrastructureCloud MigrationsInfrastructure OptimizationSLA Compliance
Soft Skills
Problem-SolvingAnalytical SkillsCommunication SkillsEmotional IQOwnership
Certifications & Qualifications
CompTIA Server+Microsoft CertificationsAZ-104AZ-700AZ-140Security+
Industry Keywords
IT SupportMSP EnvironmentTechnical IssuesService DeliveryEscalated Issues
Tech Stack
Tools & technologiesCloudMacOS
About the role
Key responsibilities & impact- Resolve escalated technical issues with precision and efficiency, minimizing downtime.
- Serve as a trusted advisor to assigned clients, driving IT strategy and innovation.
- Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting.
- Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization.
- Proactively optimize client environments to reduce recurring incidents and streamline service delivery.
- Assist with support desk tickets when necessary, regardless of complexity, to maintain SLA compliance.
Requirements
What you’ll need- Extensive IT support experience is required; experience in an MSP environment is highly desirable.
- Advanced troubleshooting across multi-platform environments (e.g., Windows, Office 365, MacOS, and complex network configurations).
- Deep knowledge of server and network infrastructure is essential.
- Exceptional problem-solving, analytical, and communication skills; high emotional IQ and a strong sense of ownership.
- Proven ability to manage high-pressure situations and shifting priorities in an on-site environment.
- Relevant advanced IT certifications (e.g., CompTIA Server+, Microsoft certifications) are a plus; bonus certifications include AZ-104, AZ-700, AZ-140, and Security+.
Benefits
Comp & perks- 401(k) with up to 3.5% match
- Generous PTO and paid holidays
- Paid training, certifications, and ongoing professional development
- A dog-friendly, supportive on-site workspace
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