Service Delivery Engineer – Tier 3

K3 Technology

Service Delivery Engineer resolving complex IT challenges for clients at K3 Technology. Managing high-priority incidents and mentoring junior team members in a supportive on-site environment.

Posted 7/8/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Resolve escalated technical issues with precision and efficiency, minimizing downtime.
Serve as a trusted advisor to assigned clients, driving IT strategy and innovation.
Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting.
Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization.
Proactively optimize client environments to reduce recurring incidents and streamline service delivery.
Assist with support desk tickets when necessary, regardless of complexity, to maintain SLA compliance.

Requirements

What you’ll need

Extensive IT support experience is required; experience in an MSP environment is highly desirable.
Advanced troubleshooting across multi-platform environments (e.g., Windows, Office 365, MacOS, and complex network configurations).
Deep knowledge of server and network infrastructure is essential.
Exceptional problem-solving, analytical, and communication skills; high emotional IQ and a strong sense of ownership.
Proven ability to manage high-pressure situations and shifting priorities in an on-site environment.
Relevant advanced IT certifications (e.g., CompTIA Server+, Microsoft certifications) are a plus; bonus certifications include AZ-104, AZ-700, AZ-140, and Security+.

Benefits

Comp & perks

401(k) with up to 3.5% match
Generous PTO and paid holidays
Paid training, certifications, and ongoing professional development
A dog-friendly, supportive on-site workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Advanced TroubleshootingMulti-Platform EnvironmentsWindowsOffice 365MacOSNetwork ConfigurationsServer InfrastructureCloud MigrationsInfrastructure OptimizationSLA Compliance

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsEmotional IQOwnership

Certifications

CompTIA Server+Microsoft CertificationsAZ-104AZ-700AZ-140Security+