Service Delivery Engineer I

K3 Technology

Service Delivery Engineer providing first-rate technical support for K3 Technology clients in a timely, empathetic manner. Ensuring client satisfaction through problem-solving and relationship management.

Posted 6/20/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide multi-tiered technical support, including troubleshooting of client, server, and stand-alone applications.
Resolve issues related to LANs, WANs, and internet connectivity.
Handle hardware and software problems, particularly in conjunction with Office 365.
Utilize knowledge bases and technical tools for diagnosing and repairing client issues promptly.
Troubleshoot and repair system problems efficiently.
Maintain and troubleshoot computer hardware, server hardware, network hardware, and software.
Implement actions to mitigate security risks and vulnerabilities.
Collaborate with team members to ensure adherence to change management protocols.
Escalate issues with senior team members or management which you believe may be a security risk.
Document all issues, activities, and special requests in the ticketing system.
Maintain up-to-date client documentation, including SOPs, knowledge bases, environment information, etc.
Facilitate and maintain relationships between company stakeholders, clients, and vendors.
Ensure a high client satisfaction rate through excellent service delivery.
Travel to client locations to provide in-person support as needed, and for regularly scheduled times for staff agreements.
Conduct regular audits of physical assets to ensure accuracy of inventory. Update and maintain a comprehensive list of assets, including their status, location, and users.

Requirements

What you’ll need

Strong analytical and problem-solving skills.
Deep understanding of and passion for technology.
Ability to take ownership and pride in work.
Excellent interpersonal skills and a passion for customer service.
Adaptability in a fast-paced and dynamic environment.
Proficiency in various IT support and network administration tasks.
Experience with system administration and process improvement techniques.
Capabilities in analyzing information and network troubleshooting.
Skills in technical documentation and quality assurance practices.

Benefits

Comp & perks

401k with match
Flexible PTO
Work from Home when possible, with remote work stipend
Paid training and certification, and other educational opportunities
Paid holidays
Commuter Benefits
Insurance benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingLANWANOffice 365system administrationnetwork administrationtechnical documentationquality assurancesecurity risk mitigation

Soft Skills

analytical skillsproblem-solving skillsinterpersonal skillscustomer serviceadaptabilityownershippride in work