Lead Service Delivery Engineer

K3 Technology

Lead Service Delivery Engineer optimizing service delivery at K3 Technology. Provide mentorship and resolve complex support tickets while driving process improvements.

Posted 6/23/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesSenior💰 $80,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

AzureJamfMacOSVMware

About the role

Key responsibilities & impact

Own and resolve complex support tickets as part of your daily work alongside the engineering team
Take ownership of high-impact, high-urgency escalations that lack a clear path to resolution
Provide mentorship and technical guidance to engineers across the service delivery team
Identify recurring incidents and support trends; recommend solutions through better documentation, automation, or platform changes
Partner with the Support Manager to optimize workflows and implement more efficient, scalable service delivery processes
Lead problem management initiatives by identifying root causes and contributing to long-term fixes for widespread issues
Act as a key stakeholder during security incidents, working with internal engineers and external partners to investigate, remediate, and communicate effectively with clients
Take the lead on defining and implementing technical standards and continuous improvement efforts across our service delivery operations, ensuring our engineering team is operating at its best
Participate in post-incident reviews, coaching engineers and identifying opportunities to improve tooling and knowledge base resources
Provide input into service delivery KPIs, help improve resolution time, response time, and customer satisfaction

Requirements

What you’ll need

Deep hands-on experience with Microsoft Azure, Microsoft 365, Windows Server, and networking
A security-first mindset with comfort participating in incident response activities
Excellent troubleshooting instincts and comfort owning issues from investigation through to resolution
A proactive, systems-thinker mentality that seeks to solve root causes—not just symptoms
Confidence coaching and mentoring others without micromanaging or taking over
An ability to communicate clearly with both technical engineers and non-technical business stakeholders
Experience translating complex problems into clear, actionable technical or strategic guidance
Familiar and comfortable with ITIL principles and how to implement them
Process improvement, documentation, and automation practices
Customer service best practices and conflict resolution
Technical documentation, SOP development, and tooling assessments
Familiar with IT Glue, PSA systems (HaloPSA, Connectwise Manage, Autotask, etc.)
MS Windows, MS Windows Server, MacOS, Jamf Ninja RMM, Connectwise Control, Meraki, Sonicwall
Microsoft Azure, Microsoft 365, Intune and AutoPilot
Huntress, ProofPoint Essentials, Mimecast, Avanan, SentinelOne EDR
MS Teams, MS Office Products
Ubiquiti, VMWare, Veeam, Powershell and scripting, Synology
Microsoft AZ-104 and AZ-140 certifications are required. If not held at time of hire or promotion, you’ll be expected to earn them within 6 months
Additional certifications in Microsoft 365, Networking, or Security are a plus
ITIL Foundations or equivalent service management experience preferred
Relevant experience with security incident management and problem management

Benefits

Comp & perks

401k with match
Flexible PTO
Work from Home when possible, with remote work stipend
Paid training and certification, and other educational opportunities
Paid holidays
Dog-friendly workspace
Commuter Benefits
Insurance benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft AzureMicrosoft 365Windows Servernetworkingtroubleshootingprocess improvementautomationtechnical documentationscriptingsecurity incident management

Soft Skills

mentoringcommunicationproblem-solvingproactive mindsetsystems thinkingcustomer serviceconflict resolutioncoachingownershipcollaboration

Certifications

Microsoft AZ-104Microsoft AZ-140ITIL Foundations