Jones Lang LaSalle Americas, Inc.

Director

• Drive operational excellence and innovation across a global portfolio of offices, labs, and data centers
• Align facilities strategies with client objectives and optimize performance to achieve measurable outcomes
• Manage workplace experience, operations, occupancy planning, moves, and change management
• Leverage best-in-class processes and technologies to enhance efficiency and stakeholder satisfaction
• Oversee budgeting and forecasting, achieve expenditure targets, and deliver cost efficiencies
• Champion performance management using data analytics and KPIs for continuous improvement

Global IFM Director

Risk

• Must be able to complete an entire report, cover to cover, to a “client ready” standard
• Originate select work, partnering with leadership to identify targets
• Spend majority of time completing assignments, with approximately 20-50% of time spent on coaching analysts, senior analysts, and associates
• Personally inspect most assignments and assist other team members on inspections (within reason)
• Attend at least one local commercial real estate event per year, not counting classes

Director – Value and Risk Advisory

Manager

• Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems
• Serve as primary point of contact for all vendors working within assigned facilities
• Lead vendor performance management, business reviews, and continuous improvement initiatives
• Monitor vendor compliance with contractual obligations, service level agreements, and performance standards
• Track and analyze vendor performance including Work Order completion rates, response times, and quality of service
• Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities
• Verify and ensure accurate billing and invoice justification based on Corrigo system data
• Process vendor payments in accordance with contractual terms and approval workflows
• Develop and manage vendor CAPEX and OPEX budgets including planning for infrastructure upgrades, maintenance, repairs, and equipment replacements
• Maintain approved vendor budget variance ≤ 5% in each expense category
• Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment
• Establish and maintain centralized repository of all active warranties
• Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements
• Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems
• Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists
• Ensure Data Center Work Rules are well-understood among all vendors and contractors
• Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions
• Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records
• Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure
• Prepare and report on vendor KPIs to track performance against established targets
• Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance
• Oversee activities of contractors working within the data center as representatives of the facility or as tenant contractors
• Develop, review, and approve vendor work efforts including Mission Critical Statements for assigned facilities and systems
• Identify vendor performance issues and implement corrective action plans
• Conduct regular vendor business reviews to assess performance and alignment with facility objectives
• Drive continuous improvement initiatives with vendor partners and implement best practices
• Directly supervise Vendor Coordinator and vendor management support staff
• Build actionable and measurable career development plans for all direct reports and engage in consistent performance conversations
• Alert management of vendor performance issues or building discrepancies requiring escalation.

Vendor Manager – Lead

Analyst

• Drive the development and execution of comprehensive research strategies for mature and emerging data center markets across North America.
• Lead primary and secondary research initiatives that position JLL as the definitive source of data center market intelligence.
• Conduct deep-dive analysis of data center supply, demand, pricing trends, and investment flows.
• Track and analyze market activity across the industry’s leading developers, operators, tenants, and investors.
• Develop sophisticated forecasting models for colocation, hyperscale, on-prem and edge computing segments.
• Monitor regulatory developments, sustainability initiatives, and technological shifts impacting the sector.
• Author flagship research reports, market outlooks, and articles that establish JLL as a trusted voice in the data center space.
• Present findings at industry conferences, client events, and media briefings.
• Collaborate with global research teams to ensure consistency and leverage international insights.
• Provide strategic research support for client engagements across capital markets, facility management and occupier services.
• Develop bespoke research deliverables for institutional investors, developers, and technology companies.
• Support pitch presentations and new business development initiatives.
• Build and maintain relationships with key industry players including data center operators, cloud service providers, telecommunications companies, and institutional investors.
• Engage with government agencies and industry associations to stay ahead of policy and regulatory developments.
• Collaborate with research analysts and associates across business lines and geographies.
• Contribute to a culture of analytical excellence and innovation.
• Partner with business line leaders to ensure research output aligns with commercial objectives.

Senior Analyst, Data Center Research

• Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems.
• Serve as primary point of contact for all vendors working within assigned facilities.
• Lead vendor performance management, business reviews, and continuous improvement initiatives.
• Monitor vendor compliance with contractual obligations, service level agreements, and performance standards.
• Track and analyze vendor performance including Work Order completion rates, response times, and quality of service.
• Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities.
• Verify and ensure accurate billing and invoice justification based on Corrigo system data.
• Process vendor payments in accordance with contractual terms and approval workflows.
• Develop and manage vendor CAPEX and OPEX budgets including planning for infrastructure upgrades, maintenance, repairs, and equipment replacements.
• Maintain approved vendor budget variance ≤ 5% in each expense category.
• Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment.
• Establish and maintain centralized repository of all active warranties.
• Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements.
• Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems.
• Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists.
• Ensure Data Center Work Rules are well-understood among all vendors and contractors.
• Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions.
• Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records.
• Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure.
• Prepare and report on vendor KPIs to track performance against established targets.
• Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance.
• Oversee activities of contractors working within the data center as representatives of the facility or as tenant contractors.
• Develop, review, and approve vendor work efforts including Mission Critical Statements for assigned facilities and systems.
• Identify vendor performance issues and implement corrective action plans.
• Conduct regular vendor business reviews to assess performance and alignment with facility objectives.
• Drive continuous improvement initiatives with vendor partners and implement best practices.
• Directly supervise Vendor Coordinator and vendor management support staff.
• Build actionable and measurable career development plans for all direct reports and engage in consistent performance conversations.
• Alert management of vendor performance issues or building discrepancies requiring escalation.

Vendor Manager

Account Executive

• Drive growth within assigned existing client accounts and pursue qualified new business opportunities in target markets.
• Meet or exceed assigned annual revenue quotas while maintaining target margins and in-year won/earned revenue targets.
• Develop and manage a qualified pipeline of TSSO opportunities within assigned territory or account portfolio.
• Lead pricing strategy development for opportunities to ensure competitive positioning while maintaining profitability.
• Participate in contract negotiations to support favorable terms and appropriate risk management, escalating complex issues.
• Identify and qualify expansion opportunities within current portfolio accounts.
• Serve as a TSSO subject matter expert supporting sales teams with technical expertise in Engineering, Smart Building, and Sustainability services.
• Develop and deliver compelling sales content, pitch materials, services demonstrations, and pre-sales technical support.
• Lead RFx response coordination for TSSO components, ensuring timely, accurate, and differentiated submissions.
• Conduct pricing and solutioning reviews in partnership with operations teams to validate technical accuracy and commercial viability.
• Improve response speed and quality for TSSO demonstrations and proposal inputs.
• Contribute to the development of innovative, tailored TSSO solutions addressing specific client challenges.
• Maintain accurate and current sales information in CRM, adhering to JLL's sales and solutions processes.
• Follow established sales methodologies using JLL's proprietary tools and platforms.
• Support implementation of TSSO best practices within bid responses and sales approaches.
• Partner with business line and service platform leaders to create integrated sales strategies that leverage JLL's comprehensive capabilities.
• Collaborate with internal technology teams to position and sell integration services and technology solutions.
• Work closely with the Global TSSO operations team to align sales approaches with service delivery capabilities.
• Engage cross-functionally with account teams, pursuits teams, and functional leadership to coordinate TSSO positioning.
• Develop understanding of competitive landscape, market trends, and differentiation strategies.
• Participate actively in real estate and industry organizations, building credibility as a TSSO subject matter expert.
• Provide recommendations to Sales Enablement on proposal language, technical deliverables, and pitch materials.

Technical Services, Sustainability Operation Sales Executive

Business Analyst

• Work closely with clients and internal stakeholders to identify, analyze, and document business needs.
• Translate business needs into detailed functional specifications and technical designs for Power Platform solutions.
• Elicit requirements using interviews, workshops, process analysis, and workflow analysis.
• Define acceptance criteria and ensure traceability of requirements throughout the development lifecycle.
• Design, develop, and implement robust and scalable solutions using the Microsoft Power Platform.
• Create user-friendly apps coded and deployed within Power Pages.
• Build custom Power Pages portals using Liquid templating language, Web API integration.
• Develop Power Platform solutions using Power Fx, JavaScript/TypeScript, C#.
• Design and implement robust data models within Dataverse.
• Develop seamless integrations between Power Platform and Azure services.
• Build and manage automated workflows with Power Automate.
• Develop insightful dashboards and reports with Power BI.
• Manage multiple environments and orchestrate solution migrations.
• Maintain strong relationships with key stakeholders.

Business Analyst, Developer – MS Power Platform

Accountant

• Manage monthly closing process for the company covering P&L and balance sheet, bank reconciliation, A/R, A/P and key all transactions to the general ledger
• Take care of the company's cash flow management, budgetary control
• Coordinate with customers to have other information needed for disclosure on financial statement
• Experience in residential accounting, condominium knowledge
• Knowledge of purchase order and purchase request

Administrative Assistant

• Support FMOD as admin assistant
• Combine world-class services, advisory, and technology for clients
• Assist in shaping a brighter way forward for real estate

Business Support, Administrative Assistant

Communications

• Partner with the Communications Lead to design and implement the APAC communications plan
• Develop and execute integrated communication strategies
• Analyse communication effectiveness and drive improvements
• Lead engaging training initiatives for JLL teams
• Champion innovation in communication practices
• Influence stakeholders to adopt evidence-informed communication practices
• Evaluate initiatives based on contribution to account goals

Communications Specialist

Sales

• Achieve individual annual sales booking quotas while meeting target margins, as well as in-year won & earned revenue targets for assigned accounts
• Approach clients engaging in strategic conversations around their business and advising them on how JLL can help them speaking across JLLT Product suite
• Responsible for understanding all aspects of the assigned customers globally; including but not limited to: Available Market, Market Share, Customers Business Objectives, Goals, and Technology Landscape.
• Develop and maintain accurate Account Plans and Share of Wallet data in Account Planning Systems, inputting opportunities into early-stage pipeline in Salesforce and maintaining opportunities in Salesforce throughout the sales cycle.
• Build strong relationships with Client contacts across CRE, IT and other department contacts, to introduce products and solutions to the client
• Lead a client pursuit team to develop, sell and contract JLLT products and solutions to meet the client’s requirements.
• Lead the contract negotiation with support from JLL legal team to maximize profitability and appropriately manage risk to the firm
• Maintain accurate sales reporting information in Salesforce while following JLL’s robust sales and solution processes
• Develop a thorough understanding of JLL’s broad capabilities across JLLT to meet client needs, recognizing opportunities to expand the client share of wallet by partnering with JLLT product, business and service line leaders
• Work closely with and support the SD pursuit leader in renewal contracts for comprehensive outsourcing solutions working to introduce new products into the solution strategy
• Collaborate with additional Markets. Capital Markets, JLL Technologies and Work Dynamics team members to deliver the full value of ONE JLL

Senior Director, Sales

Product Specialist

• Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s).
• Triages and manages case workflows in service tools, including feedback loops for feature preprioritization.
• Shepherds the workflow of escalations with technology teams, while maintaining a seamless experience for the end-user.
• Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization.
• Responsible for technology on-boarding for new hires and off-boarding for terminated employees.
• Documents case resolution and leverages existing documentation to ensure a consistent experience for end users.
• Organizes, updates, and maintains documentation of processes for supported product(s), including user-facing support process and workflows, end-to-end product support workflows, UAT Testing workflows, Enhancement/Defect prioritization workflows, system outage protocols, and comm templates.
• Executes operational service benchmarks like response time, handle time, resolution time, and CSAT scores.
• Works with other product specialists to actively improve messaging consistency and efficiency of resolution.
• Completes administrative requests in support of the product support organization and partner teams.
• Trains users and technology partners in general use and features, as requested.
• Contributes to training materials.

Associate Product Specialist

Data Analyst

• Perform detailed audits of historical utility invoices (electricity, gas, water, sewer) to identify billing discrepancies, overcharges, and erroneous fees
• Analyze utility rate tariffs and contractual terms to validate proper application of rates, surcharges, and taxes
• Review meter data and consumption patterns to detect anomalies, leaks, or unusual usage trends
• Quantify financial impacts of billing errors and prepare cost recovery claims for utility providers
• Develop and maintain audit tracking systems and databases for ongoing monitoring
• Generate detailed audit reports with findings, recommendations, and potential savings opportunities
• Collaborate with facility management teams and utility providers to resolve billing disputes
• Ensure compliance with utility regulations and contract terms
• Support ongoing bill payment processes by identifying and resolving balance forward issues and late fee assessments

Energy Data Analyst

• The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio.
• Responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services).
• Help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement.
• Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts.
• Maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout.
• Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements.
• Conduct documented inspections to validate staffing, consumables, and schedule compliance.
• Drive vendor accountability through documented performance plans and ongoing audits; validate invoices against scope and contractual requirements.
• Implement and audit internal management systems to ensure consistent execution; proactively identify cost savings and value-add opportunities through workload optimization and process standardization.
• Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements.
• Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates.

Facilities Manager

Data Engineer

• Collaborate with business users to identify, analyze, and document business requirements and key performance indicators (KPIs)
• Design, develop, and maintain data integration and automation using Power BI, Azure Databricks, Power Automate, and SmartSheets
• Collect and transform data from multiple sources into a structured format for analysis
• Develop and maintain data models and data sets for efficient and accurate reporting
• Create Power BI dataflows and shared semantic models to consolidate data model definitions
• Ensure data accuracy, integrity, and consistency within the BI solutions
• Provide training and support to Power BI developers to optimize data models in Power BI for their development needs
• Collaborate with IT teams to ensure data security, integrity, and compliance with data governance policies
• Stay up to date with the latest trends in business intelligence and analytics tools, techniques, and best practices