Program Manager, Performance & Analytics

Jones Lang LaSalle Americas, Inc.

Program Manager handling performance management and business intelligence at JLL. Developed actionable strategies for client objectives and KPIs while fostering trusted relationships.

Posted 7/13/2026full-timeRemote • California, Colorado, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing business intelligence strategies, KPI reporting, and data visualization using tools like SAP BusinessObjects and Power BI. Proven ability to build trusted advisor relationships with clients while driving operational improvements and ensuring data accuracy across technology platforms.

Highest-signal resume keywords

Business Intelligence Strategy DevelopmentKPI Reporting and Data VisualizationSAP BusinessObjects and Power BIClient Relationship ManagementPerformance Management and Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metrics AnalysisRoot Cause AnalysisProcess ImprovementMaintenance Planning

Soft Skills

Organizational SkillsTime ManagementProblem-SolvingCommunicationTeam Development

Tools & Technologies

SAPCMMS SystemsSAP Analytics CloudPower BIMaximo

Industry Keywords

Facility ManagementCommercial Real EstateTransaction ManagementProject ManagementData Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines.
Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements.
Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades.
Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence.
Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership.
Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation.
Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis.
Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations.
Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements.
Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields.

Requirements

What you’ll need

Bachelor's degree in Engineering, Data Analytics, Information Systems from an accredited university
5-8 years of relevant working experience in performance management, business intelligence, process improvement, or facility management
Experience with maintenance planning, supervising engineer
Proven track record in technology leadership with clients, preferably with CMMS systems such as SAP, Maximo, or Corrigo
Experience in commercial (corporate) real estate, transaction management, project management, or facility management
Outstanding organizational and time management skills with the ability to prioritize, adapt, plan, schedule, and implement effectively
Demonstrated ability to build and maintain trusted advisor relationships with clients
Basic understanding of facility management trades, common repairs, parts, and services.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay