Johnson & Johnson

Manager

• Driving customer service (CS) performance excellence while providing governance and oversight across global services (GS) operations.
• Elevating the customer experience, ensuring consistent service delivery, and strengthening operational controls.
• Partnering closely with regional and global stakeholders to define standards, monitor performance, and lead continuous improvement initiatives.
• Leading customer service excellence initiatives to improve service quality, consistency, and customer satisfaction.
• Providing oversight and governance for global services operations, ensuring alignment with defined standards, policies, and performance expectations.
• Defining, monitoring, and analyzing key customer service and operational performance metrics to identify risks and improvement opportunities.
• Partnering with regional CS leaders, GS teams, and cross‑functional stakeholders to drive issue resolution and prevent recurrence.
• Supporting the design, implementation, and optimization of customer service processes, tools, and controls.
• Leading continuous improvement initiatives that enhance efficiency, compliance, and customer experience.
• Ensuring adherence to internal controls, audit requirements, and regulatory or policy obligations.
• Preparing and delivering insights, reporting, and recommendations to senior leadership.
• Fostering a culture of accountability, collaboration, and customer focus aligned with Johnson & Johnson’s Credo.

Manager, CS Excellence – GS Oversight

IT Support

• Act as the primary FP&A business partner to Enterprise IT leadership, providing financial insights and guidance to support strategic and operational decision‑making.
• Lead the financial planning, budgeting, and forecasting processes for IT, including operating expenses, capital investments, and project spend.
• Develop and analyze financial models to evaluate IT initiatives, business cases, and return on investment (ROI).
• Monitor financial performance against plan, identify risks and opportunities, and partner with stakeholders to drive corrective actions.
• Prepare and present clear, concise financial reporting and insights for senior leadership and governance forums.
• Support cost optimization, productivity, and value‑creation initiatives across Enterprise IT.
• Partner with Corporate and Segment FP&A teams to ensure alignment with enterprise financial processes, policies, and timelines.
• Drive continuous improvement in financial processes, tools, and analytics to enhance transparency and decision support.

Manager, FP&A Enterprise BPs, IT

• The Sr. Manager, Sub-Regional Lead provides strategical security and crisis response services to all cross-sector J&J companies in the North America West subregion.
• Develop crisis response and employee support plans based on plausible or effective crisis scenarios.
• Support the development of the local emergency plans.
• Overall coordination of employee support actions to include but not limited to evacuations, relocations, repatriations, emergency housing, care packs, tracking and accounting.
• Develop and implement an annual subregional security strategy in alignment with the Global Security Priorities and the NA strategy.
• Develop and present a multi-year Strategic Masterplan for the subregion.
• Conduct internal investigations (e.g. theft, workplace violence, employee misconduct).
• Perform security risk and gap assessments.
• Liaison with local law enforcement.
• Review and approval of security design plans for new sites and buildings, renovation projects, etc.
• Develop and maintain a security culture among the employees and contractors.

Senior Manager, Sub-Regional Lead – NA West

Analyst

• Support daily cash positioning, cash forecasting, and liquidity monitoring
• Assist with the administration of regional bank accounts, including account openings/closures and maintenance of authorized signatories
• Coordinate with internal partners to execute and monitor banking transactions and resolve cash application or payment issues
• Prepare and analyze reports related to cash balances, bank fees, and treasury metrics
• Support working capital optimization initiatives, including cash concentration, pooling, and intercompany funding activities
• Partner with Treasury, Tax, Accounting, FP&A teams and GS on strategic initiatives, system enhancements, and process improvements
• Participate in treasury projects, including system enhancements, process improvements, and regional initiatives

Senior Treasury Analyst, Banking & Cash Management

Medical writer

• Able to write and coordinate basic and complex documents, independently when working within own therapeutic area (TA), and under supervision when working across TAs
• Leads in a team environment and matrix
• Writing or coordinating clinical and regulatory documents such as, but not limited to, CSRs, IBs, protocols, summary documents, RMPs, regulatory responses, and briefing documents
• Leading cross-functional (eg, with clinical team) document planning and review meetings
• Interacting with cross-functional colleagues on document content and champions MW processes and best practices
• Completing all time reporting, training, metrics database, and project tracking updates as required in relevant company systems
• Able to function as a lead writer on most compounds (or submissions, indications, or disease areas) under supervision
• Is primary point of contact for medical writing activities for the cross-functional team (eg, clinical)
• Coaching or mentoring more junior staff on document planning, processes, and content
• Provides peer review as needed.

Medical Writer III

• Define major accountabilities and/or activities
• Contribute to Medical Education strategy development
• Align professional education strategy with plans and activities within organizations
• Develop high-quality education contents for educational events
• Responsible for budget tracking and reporting
• Ensure programs follow regulatory and company policies
• Build the J&J reputation through Medical Education programs
• Establish and manage an external network of agencies, associations, investigators, KOLs, and physicians
• Update knowledge of disease management and industry developments
• Allocate time for administrative tasks such as reports and appraisals
• Manage time and activities to correspond with the annual planning calendar

Associate Medical Education Manager – Hema

Architect

• Design and implement E2E FAIR Data products for 1-2 domain across Master and Transactional data to generate Data Products for Analytics
• Create adopt and evolve IMSC conceptual and logical business information policies to guide data product design and modelling
• Work in close collaboration with the domain Data Owners to shape the Data Domain roadmap and ensure budget and resources are allocated
• Work in close collaboration with the Data Owners to define metadata and data quality framework to ensure high level of FAIR data products throughout their lifecycle.
• In collaboration with the domain Data Owners, support the IMSC Data Governance to implement governance capabilities across Data Domain
• Continuously implement Automation and simplification through advanced capabilities like AI-agents into the processes of data design, data asset build and data quality controls.
• In collaboration J&J Technology technical partners, support the evolution of a E2E data stack that can support future AI applications in the domains

Senior Manager, Information Architecture

Account Manager

• Owning the ongoing strategic relationship with non-clinical customers in key NHS and Private Groups
• Owns specific Key account plans & routes to market and deal creation process with a specific focus pon market share gain and income acceleration
• Leading the Integrated Account Team actions and activity
• Identifying the opportunity for Value partnerships, supporting the deal architecture, leading the deal contracting process and ensure IAT awareness at all stages of the deal process
• Understanding the customer environment – has a deep understanding of key careabouts and all JNJ capabilities which could unlock growth. Including product, S&S, digital and capital.
• Construct the FPC proposals and own associated compliance
• Field based pitching to non-clinical & clinical stakeholders. Negotiation expertise and challenger mastery
• Delivering quarterly reviews with account and contract management to include price / volume variance and framework banding sign up’s
• Leading account teams with operational excellence by using account planning tools and governance. Managing the assigned actions during the deal making processes in strategic accounts and promoting a culture of accountability by improving on current performance and taking responsibility.
• Having an in-depth understanding of the Category Tower frameworks and private sector tenders and bids
• Shaping understanding of value selling and key account management within the account teams. Translating insights into actions that challenge status quo and reinforce our competitive advantage.
• Driving data driven analysis of market and customer KPI’s.
• Connecting, understanding and working within the matrix to position the right capability for specific customer needs.
• Proactively assessing, clarifying, and validating customer needs on ongoing basis. Gathering feedback & insights from key clinical and non-clinical customers, internal partners. Identify actionable insights to enhance results.
• Building strong relationships with non clinical purchasing stakeholders to secure long-term sales growth for J&J Medical devices.
• Delivering on sustainable, capital efficient and profitable growth through tailored value-based proposals including digital assets.s. Using commercial, outcome-based deal building, strong business acumen and negotiation skills, to manage contracting and tender processes.
• Keeping up to date with market trends and focus on changes in funding and service delivery, which may affect the implementation of the J&J value based strategy.

Key Account Manager

Pricing Analyst

• Pro-actively engage with Business partners, to provide support and guidance regarding strategic pricing priorities: to drive value-based pricing and to maximize the value of innovation
• Support Pricing Lead for multi-factor pricing analysis to identify and monitor the trends, root cause of profitability leaks and/or price erosion and provide recommendations
• Proactively collaborate with Commercial and Marketing Team for tender quotations, to ensure code configuration is set accurately for tenders.
• Analyze tender quotation prices and profitability, review outcomes through win/loss reviews, pricing simulations, and debrief to build tender intelligence to increase success rate for future tenders.
• Ensure local pricing governance and EMEA pricing governance guidelines are followed
• Ensure continuity & accuracy & timeliness of monthly Pricing Reports & Business Reviews
• Support business by seeking ways to drive better product mix to improve profitability
• Drive price escalations as per guidelines and support the discussions by providing detailed price analysis considering key performance measures
• Provide price change simulations during PL update process to optimize SGP through Price, Volume & Mix.
• Support pricing trainings to upgrade skills of S&M team to influence price decision making process in line with strategic priorities, to enhance product value understanding, to support correct product positioning and segmentation in the market.
• Continuously improve pricing reporting and analytics: create/maintain advanced pricing dashboards
• Ensure Product database/ Price list is accurate and aligned with Regulatory inputs
• Manage Cignon PL approvals in timely manner, ensuring prices are set within pricing guidelines
• Lead/support key projects related to Pricing & Tenders wherever needed
• Ensure Pricing SOPs are kept up to date
• Ensure compliant pricing processes and SOX controls are in place and documented per requirements.
• Observes and promotes all regulatory requirements as defined per applicable regulations, rules and procedures established by the Company, and notifies any violation or deviation to the immediate supervisor or appropriate authority.

Pricing Specialist, Orthopedics

Scientist

•Provide support on New Product Introduction (NPI) / Technology Transfer
•Manage pre-tech transfer activities and readiness
•Lead/manage secondary and Life Cycle Management Tech transfers
•Perform process optimization/characterization as part of process improvement

Senior Scientist, MSAT EM

Account Executive

• As a Digital Sales Consultant you will be a subject matter expert within the spine based Digital technologies platform, in support of the execution of commercial launch plans, by initially driving sales and adoption of the Teligen digital solution and other Robotics and enabling technologies platforms as assigned
• Responsible for maintaining a validated customer sales pipeline, meeting quarterly area sales forecast goals, execution of installations through education of internal and external customers, and increasing awareness across their assigned area
• Lead prospecting, awareness campaigns, clinical demos, and clinical advocacy efforts in assigned region
• Lead site installation and initial case support with our sales consultant team in assigned region
• Partners with Capital Equipment Selling Managers to grow area pipeline, monitor placement utilization, and meet enabling technologies forecast goals
• Demonstrate strong understanding of clinical & capital selling pathways with Imaging, Navigation, and Minimally Invasive Surgery
• Align and support area business plans and support of strategic goals
• Support area efforts to drive associated spinal implants for full platform adoption
• Partners with Commercial Education, Professional Education and Area Sales Leadership to deliver timely and impactful, field education programs
• Lead targeted regional based tissue labs, product demonstrations, industry meeting interactions and associated surgeon engagements
• Deliver hospital-based onboarding program for surgical team (surgeon, PA, O.R. tech, etc.)
• Support field sales organization in execution of our service and repair protocol
• Influence area budgets and ensure strategic results driven use of funding
• Influence internal and external stakeholders, using data to drive decisions
• Identify area needs, risks and strategies that lead to successful customer experience and ultimate proliferation of the platform

Digital Sales Consultant

Operations

• Own end-to-end business process mapping, scenario/use case definition, integration, and design adherence across the impacted functions.
• Support development, maintenance, and adherence to ERP Global Template as well as the program methodology.
• Ensure key processes and capabilities are designed, documented, and deployed in an integrated and effective manner within program timelines and scope.
• Lead the program team in mapping end-to-end business processes/needs in order to solicit the right solutions.
• Lead the Design Authority Meeting and drive identification and mitigation of design risks.
• Partner with global team of Supply Chain experts in design, development, maintenance, and improvement of global processes and integration points.
• Establish and implement process design methodology, including relevant templates, tools, methodology, controls, and cadence.
• Run cross-program process design Interdependencies by working with respective partners to implement controls, cadence, and risk mitigations.

Manager, Process Integration

Sales

• responsibility for the sales growth within key centres in the territory area
• ensure the annual sales business plan is met
• Building an in depth understanding of the market dynamics
• Leading the territory through the development of comprehensive business plans
• Developing key customer relationships and building advocacy for the J&J MedTech Surgery portfolio

Biosurgery Sales Specialist

• Fulfill sales strategies by selling current and potential new oncology therapeutics
• Demonstrate a working knowledge of the products' clinical efficacy, provide clinical support/information as needed, and achieve their sales quota
• Conduct business analysis, actively prospect for new business within assigned territory, develop account strategies with District Manager to increase sales in the assigned territory (i.e., identifies key accounts, HCPs, develops specific plans for penetration)
• Develop customer specific pre- and post-call plans that include objectives, probes and supporting materials
• Build customer dedication and identify and cultivate new relationships
• Influence decision-makers by delivering a targeted sales message based on accurate clinical information, use approved sales and marketing materials, and execute marketing strategies at the local level
• Use resources appropriately while working successfully with JNJ Innovative Medicine (JJIM) team members and counterparts to share ideas and information to enhance business results
• Strong knowledge of assigned specialty products and their related markets in areas relevant to internal and external customers (i.e., clinical, technical and health economics)
• Develop a complete understanding of the health care delivery system within each assigned account, including the physician hierarchy, key pharmacy personnel, clinical nursing staff, etc.
• Maintain knowledge of reimbursement, short-and long-term sales potential relevant to percentage of patients treated, patient mix, managed care organizations, specialty pharmacies, and new protocols or new treatment modalities that impact business potential
• Attend and participate in all required sales meetings; complete all required training curriculum in a timely manner; achieve training standards, organize and complete administrative responsibilities efficiently (healthcare compliance, expense reporting, call reporting, and other assignments)
• Drive multiple myeloma CAR-T brand choice and demand amongst institution-based oncology customers
• Drive clinical and product education and awareness of CAR-T therapy to community-based providers
• Have a comprehensive understanding of J&J and competitor products in our therapeutic area, and an in-depth knowledge of the complexities associated with the disease state
• Work in close collaboration with Marketing, Medical Affairs, Market Access, Operations, Quality, and other internal stakeholders to ensure all customer needs are addressed
• May work in collaboration with outside partner companies to co-promote products or services
• Provide all insights to the cross-functional team on appropriate and timely feedback from interactions with healthcare professionals (HCPs), including account business trends and potential changes in therapeutic landscape
• Routinely meet with key clinical, financial, & operational CTC stakeholders to educate on the use of J&J’s CAR-T therapy and communicate the latest approved messaging and clinical data
• Can navigate a complex account environment and understand the needs/issues of various stakeholders at all levels within the account and triage to appropriate internal stakeholders for support
• Provide exemplary customer service while cultivating relationships
• Actively participates in grassroots advocacy / engagement activities within the territory to align with regional and national initiatives
• Develop an understanding of the issues and opportunities unique to your assigned geography.

Oncology Sales Specialist, CAR-T

Director

• Lead the implementation of the Signal Management Group aggregate surveillance strategies for proactive and systematic detection and evaluation of new safety signals and emerging trends from post-marketing safety data for complex pharmaceutical products.
• Develop, evaluate, pilot, and use novel, computer-assisted tools and methodologies for signal detection and analysis of internal company safety data, international regulatory safety databases, and other data sources.
• Develop and implement product-specific surveillance plans.
• Perform post-marketing signal detection activities, including signal validation.
• Participate in communication of emerging signals in forums, such as the Product Team Meetings and Safety Management Team Meetings.
• Participate in the development of strategies for signal evaluation, including providing guidance on data sources and methods of analysis.
• Identify and assess (validate) new safety signals and trends by conducting systematic reviews of aggregate data with a focus on spontaneous adverse event reports.
• Prepare reviews of topics and summary analysis reports of safety data, with minimal guidance.
• Provide recommendations for further signal evaluation.
• Work with key customers and business partners in developing and implementing product-specific surveillance plans.
• Communicate findings from routine and ad hoc signal detection and assessment activities.