Key Account Manager

Johnson & Johnson

Key Account Manager building strategic relationships with non-clinical customers in healthcare solutions at Johnson & Johnson. Leading accounts and delivering tailored proposals for sustainable growth.

Posted 7/14/2026full-timeWokingham • 🇬🇧 United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management and Value Selling, with a strong focus on driving customer-centric strategies and delivering sustainable growth through effective negotiation and project management. Possesses a deep understanding of healthcare market dynamics and the ability to translate insights into actionable account plans.

Highest-signal resume keywords

Key Account ManagementValue SellingNegotiation ExpertiseData Analysis SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Track RecordAccount PlanningMarket AnalysisDeal ContractingCompliance Management

Soft Skills

Interpersonal SkillsTeamworkCreative Problem SolvingAdaptabilityMental Toughness

Tools & Technologies

Account Planning ToolsDigital Assets

Industry Keywords

HealthcareNHSPrivate Sector TendersIntegrated Account TeamCustomer-Centric Approach

About the role

Key responsibilities & impact

Owning the ongoing strategic relationship with non-clinical customers in key NHS and Private Groups
Owns specific Key account plans & routes to market and deal creation process with a specific focus pon market share gain and income acceleration
Leading the Integrated Account Team actions and activity
Identifying the opportunity for Value partnerships, supporting the deal architecture, leading the deal contracting process and ensure IAT awareness at all stages of the deal process
Understanding the customer environment – has a deep understanding of key careabouts and all JNJ capabilities which could unlock growth. Including product, S&S, digital and capital.
Construct the FPC proposals and own associated compliance
Field based pitching to non-clinical & clinical stakeholders. Negotiation expertise and challenger mastery
Delivering quarterly reviews with account and contract management to include price / volume variance and framework banding sign up’s
Leading account teams with operational excellence by using account planning tools and governance. Managing the assigned actions during the deal making processes in strategic accounts and promoting a culture of accountability by improving on current performance and taking responsibility.
Having an in-depth understanding of the Category Tower frameworks and private sector tenders and bids
Shaping understanding of value selling and key account management within the account teams. Translating insights into actions that challenge status quo and reinforce our competitive advantage.
Driving data driven analysis of market and customer KPI’s.
Connecting, understanding and working within the matrix to position the right capability for specific customer needs.
Proactively assessing, clarifying, and validating customer needs on ongoing basis. Gathering feedback & insights from key clinical and non-clinical customers, internal partners. Identify actionable insights to enhance results.
Building strong relationships with non clinical purchasing stakeholders to secure long-term sales growth for J&J Medical devices.
Delivering on sustainable, capital efficient and profitable growth through tailored value-based proposals including digital assets.s. Using commercial, outcome-based deal building, strong business acumen and negotiation skills, to manage contracting and tender processes.
Keeping up to date with market trends and focus on changes in funding and service delivery, which may affect the implementation of the J&J value based strategy.

Requirements

What you’ll need

University degree in business administration, marketing & communications, hospital management, life science, public administration or related fields or studies would be preferable but not essential.
At least 10 years of work experience in healthcare including: Successful sales track record at key/strategic accounts or Experience in leading integrated multi-level teams, to connect and effectively collaborate across a diverse group of business stakeholders in a highly matrixed environment without formal authority.
Driven by results performance & delivering excellence in the job through strong project management skills and process-oriented work.
Entrepreneurial mindset with ability to drive customer-centric value-driven approach managing complexity, influencing and collaborating in a global, matrixed environment to achieve business objectives.
Ability to understand business strategy and translate it into account plan, superior planning skills.
Strong passion and track record for innovation & will to make things happen & deliver.
Excellent written and verbal communication skills in local language(s) and English; effective interpersonal and teamwork skills.
Data analysis skills and ability to draw actionable conclusions.
Mental toughness, self-awareness, adoptability and resistance to stress.
Creative divergent thinking, problem solving skills, inclusive thinking.

Benefits

Comp & perks

online Digital GP
private healthcare
Retail Vouchers
Discounted & Subsidised Gym memberships
support community projects as part of our global Corporate Social Responsibility programme