Jobs for Humanity

Customer Success Manager

• Provide resident support via chat and email, ensuring timely and professional responses
• Serve as the primary point of contact through the resident portal
• Receive, log, and manage maintenance requests, coordinating with internal teams for resolution
• Handle resident issues related to apartments, including complaints and service inquiries
• Address and resolve billing-related concerns with accuracy and clarity
• Document all interactions and cases within CRM systems
• Utilize SAP and internal tools to track, update, and manage service requests
• Follow up with residents to ensure full resolution and satisfaction
• Escalate complex issues to the appropriate departments when necessary
• Maintain high standards of response time, quality, and customer satisfaction

Customer Success Agent

• Provide resident support via chat and email, ensuring timely and professional responses.
• Serve as the primary point of contact through the resident portal.
• Receive, log, and manage maintenance requests, coordinating with internal teams for resolution.
• Handle resident issues related to apartments, including complaints and service inquiries.
• Address and resolve billing-related concerns with accuracy and clarity.
• Document all interactions and cases within CRM systems.
• Utilize SAP and internal tools to track, update, and manage service requests.
• Follow up with residents to ensure full resolution and satisfaction.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain high standards of response time, quality, and customer satisfaction.

• Provide resident support via chat and email, ensuring timely and professional responses
• Serve as the primary point of contact through the resident portal
• Receive, log, and manage maintenance requests, coordinating with internal teams for resolution
• Handle resident issues related to apartments, including complaints and service inquiries
• Address and resolve billing-related concerns with accuracy and clarity
• Document all interactions and cases within CRM systems
• Utilize SAP and internal tools to track, update, and manage service requests
• Follow up with residents to ensure full resolution and satisfaction
• Escalate complex issues to the appropriate departments when necessary

Systems Engineer

• Leads in gathering business and functional requirements leading to research and development of programs, projects and initiatives that enhance overall business operations, communications and workflow efficiencies.
• Responsible for testing and piloting new product integration requests for preferred, approved and non-preferred product integrations.
• Partners with Customer Success team to track property technology trends and customer requests.
• Assist Enterprise Customer Experience teams, resource teams and clients with establishing minimum viability for new products.
• Conducts detailed needs assessments for proposing systems and/or business solutions by communicating with senior business leaders, team members, and others, and researching technology and systems options that align with the Company’s technology and systems needs and strategies.
• Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.
• Tests, manages, and documents approved/denied status of integrations and implementations with internal Property Management Software.
• Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.
• Owns tasks on projects related to implementation or enhancement of Property Management Software.
• Develops effective communication templates and engaging presentations.
• Prioritize Property Management Software integrations and product implementations projects to meet everchanging needs of the Company.
• Interfacing with stakeholders and service providers, ensuring services are designed to meet their agreed service levels and targets.
• Taking full responsibility for the design aspects of all stages of the lifecycle of integrations and implementations, including investigation, analysis, specification, design, development, construction, testing, transition and operation.
• Leads data gathering of business requirements to understand and document current state workflows, and evaluate information in alignment with project objectives.

Business Systems Analyst

AI Engineer

• Build AI-Powered Products End-to-End.
• Build and integrate AI/ML capabilities into production applications.
• Own features from concept through deployment: frontend UI, API design, backend services, data pipelines, and AI model integration.
• Rapidly prototype and iterate on AI-driven features.
• Build responsive, accessible frontend interfaces using modern frameworks (React/Next.js or similar).
• Design and implement scalable backend services and APIs (Python, Node.js, or similar).
• Work with cloud infrastructure (Azure preferred).
• Ensure production systems are reliable, observable, and secure.
• Partner with Product Management, Design, Business owners, and Data Engineering to define and deliver high-impact features.
• Participate in architectural decisions that affect the broader platform.

Full Stack AI Engineer

Data Entry

• Enter, update, and maintain accurate data in company systems and spreadsheets.
• Verify and correct data discrepancies, ensuring high levels of accuracy.
• Organize and categorize digital files and documents systematically.
• Assist in preparing reports, presentations, and summaries as required.
• Manage email correspondence, meeting schedules, and task coordination.
• Support various administrative and virtual assistant tasks for multiple departments.
• Follow data confidentiality guidelines and company procedures at all times.
• Communicate effectively with team members and supervisors through virtual platforms.

Virtual Assistant, Data Entry Junior

Sales Development Rep

• Outbound — We provide the data lists. You make the calls. Target of 100+ dials per day with one goal: meetings booked with the right people.
• Inbound — We run email outbound campaigns that generate warm responses (people asking for more info, requesting a call, etc.). You pick these up fast, qualify them, and move them through the sales process — whether that's booking a call with a founder, sending the right materials, or handling early-stage objections yourself.
• You'll cover two regions (GCC and Europe) and two core verticals (retail and e-commerce), with scope to branch into others soon.

Sales Development Representative

Data Analyst

• Perform research and evaluation tasks in a web-based environment, including verifying and comparing data and assessing the relevance and accuracy of information.
• Contribute to a project focused on improving the content and quality of digital maps used by millions of people worldwide.

Online Data Analyst

Administrative Assistant

• Managing Excel spreadsheets for data migration tasks.
• Performing data entry and updating systems accurately.
• Filing and organizing documents as needed.
• Providing additional project and administrative support as required.
• Ensuring flexibility in working hours.

Support Engineer

• Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders.
• Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
• Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
• Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
• Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
• Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
• Perform device imaging, provisioning, updates, and lifecycle management.
• Provide on-site or remote support for executive meetings, board meetings, and high-profile events.
• Respond to service requests and incidents with a strong sense of urgency and professionalism.
• Maintain strict adherence to corporate security standards and best practices.
• Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.

Associate Technical Support Analyst

• Inputting, updating, and maintaining data across internal systems
• Ensuring data accuracy, consistency, and integrity
• Supporting reporting by preparing basic spreadsheets and data sets
• Identifying and resolving data discrepancies
• Assisting with data cleansing and system updates
• Collaborating with teams across operations, finance, and sales

Data Entry Administrator

Auditor

• Audit and analyze claims data to ensure processing accuracy and service-level standards are met at individual, group, and enterprise levels.
• Review claims processing, specialty referrals, prior authorizations, benefit plans, group setup, and system configuration to confirm alignment with contracts and policies.
• Validate benefit schedules, frequency limits, and provider compensation schedules to ensure accurate system configuration and payments.
• Create and maintain claims and UM client file packets used for external audits and internal reviews.
• Support CMS ODAG and CMS Part C audits, including file preparation, tracking, and data validation activities.
• Analyze audit results, identify trends, and document findings to support training, calibration, and continuous improvement efforts.
• Collaborate with Claims, UM, Compliance, IT, and other departments to follow up on audit findings and ensure timely corrections.
• Support and test automation tools and internal bots to help meet regulatory and client requirements.
• Assist with departmental reporting, training activities, and the development or refinement of audit policies and procedures.
• Maintain professionalism and confidentiality when handling sensitive audit information.
• Perform additional duties as assigned.

Senior Internal Auditor

• Become the go-to expert on LesBaird Consulting LLC's RMA process—master it, own it, and keep it running smoothly so our customers get the support they deserve
• Create Install Bases like a pro following order fulfillment, bringing precision and accuracy to every single entry
• Keep Install Base data fresh and accurate by reviewing customer reports and validating information with a keen eye for detail
• Champion standardized processes across LesBaird Consulting LLC's Service Supply Chain—from RMA Management to Inventory, Depot Operations, and Repair Operations—making sure everyone's on the same page
• Partner with internal teams to dream up and roll out process improvements that boost efficiency, make operations repeatable, and scale our critical reporting functions to new heights