Associate Technical Support Analyst

. Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders.

Posted 4/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

Tools & technologies

Cyber SecurityMacOS

Key responsibilities & impact

Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders.
Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
Perform device imaging, provisioning, updates, and lifecycle management.
Provide on-site or remote support for executive meetings, board meetings, and high-profile events.
Respond to service requests and incidents with a strong sense of urgency and professionalism.
Maintain strict adherence to corporate security standards and best practices.
Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2–5 years of experience in IT support, help desk operations, or executive technical support.
Experience supporting Windows and macOS operating systems.
Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software.
Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools.
Knowledge of mobile device management (MDM) and endpoint management platforms.
Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.
Demonstrated ability to manage multiple priorities in fast-paced environments.
Strong attention to detail and commitment to delivering exceptional customer service.

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
Benefits for family members include WellnessLine, Agreements and Discounts, Scholarship programs, Aid Plans for different moments of life.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork supportdevice imagingprovisioningWindowsmacOSmobile device managementendpoint management

Soft Skills

communicationcustomer serviceattention to detailprofessionalismtime managementurgencymulti-taskinginterpersonal skillsadaptabilityproblem-solving