Customer Success Agent

Jobs for Humanity

Customer Success Agent supporting residents in managing inquiries and resolving issues via chat and email. Delivering seamless resident experience while addressing maintenance and billing concerns.

Posted 4/30/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide resident support via chat and email, ensuring timely and professional responses
Serve as the primary point of contact through the resident portal
Receive, log, and manage maintenance requests, coordinating with internal teams for resolution
Handle resident issues related to apartments, including complaints and service inquiries
Address and resolve billing-related concerns with accuracy and clarity
Document all interactions and cases within CRM systems
Utilize SAP and internal tools to track, update, and manage service requests
Follow up with residents to ensure full resolution and satisfaction
Escalate complex issues to the appropriate departments when necessary
Maintain high standards of response time, quality, and customer satisfaction

Requirements

What you’ll need

Proven experience in customer support, customer success, or helpdesk roles
Experience handling chat and email-based support
Hands-on experience with SAP and CRM platforms
Strong written and verbal communication skills
Bilingual proficiency (preferred/required depending on region)
Ability to multitask and manage a high volume of inquiries
BYOE (Bring Your Own Equipment) is required
Reliable laptop/desktop, headset, and stable high-speed internet

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
Benefits for family members such as WellnessLine, thousands of Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer successhelpdeskchat supportemail supportSAPCRM platformsbilling managementservice request managementmultitasking

Soft Skills

written communicationverbal communicationproblem-solvingcustomer satisfactiontimelinessprofessionalismcoordinationfollow-upaccuracyclarity