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Customer Success Agent
Jobs for Humanity. Provide resident support via chat and email, ensuring timely and professional responses.
Posted 4/30/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSenior💰 $18 - $22 per hourWebsite
About the role
Key responsibilities & impact- Provide resident support via chat and email, ensuring timely and professional responses.
- Serve as the primary point of contact through the resident portal.
- Receive, log, and manage maintenance requests, coordinating with internal teams for resolution.
- Handle resident issues related to apartments, including complaints and service inquiries.
- Address and resolve billing-related concerns with accuracy and clarity.
- Document all interactions and cases within CRM systems.
- Utilize SAP and internal tools to track, update, and manage service requests.
- Follow up with residents to ensure full resolution and satisfaction.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain high standards of response time, quality, and customer satisfaction.
Requirements
What you’ll need- Proven experience in customer support, customer success, or helpdesk roles.
- Experience handling chat and email-based support.
- Hands-on experience with SAP and CRM platforms.
- Strong written and verbal communication skills.
- Bilingual proficiency (preferred/required depending on region).
- Ability to multitask and manage a high volume of inquiries.
Benefits
Comp & perks- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- Family benefits such as WellnessLine, Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporthelpdeskCRM systemsSAPbilling managementissue resolutionservice request managementmultitaskingemail supportchat support
Soft Skills
communication skillsprofessionalismcustomer satisfactionproblem-solvingtimelinessaccuracyclaritycoordinationfollow-upescalation