Customer Success Agent

Jobs for Humanity

Customer Success Agent managing resident inquiries through chat and email for RRS Group. Delivering seamless resident support and addressing maintenance and billing concerns.

Posted 4/30/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide resident support via chat and email, ensuring timely and professional responses.
Serve as the primary point of contact through the resident portal.
Receive, log, and manage maintenance requests, coordinating with internal teams for resolution.
Handle resident issues related to apartments, including complaints and service inquiries.
Address and resolve billing-related concerns with accuracy and clarity.
Document all interactions and cases within CRM systems.
Utilize SAP and internal tools to track, update, and manage service requests.
Follow up with residents to ensure full resolution and satisfaction.
Escalate complex issues to the appropriate departments when necessary.
Maintain high standards of response time, quality, and customer satisfaction.

Requirements

What you’ll need

Proven experience in customer support, customer success, or helpdesk roles.
Experience handling chat and email-based support.
Hands-on experience with SAP and CRM platforms.
Strong written and verbal communication skills.
Bilingual proficiency (preferred/required depending on region).
Ability to multitask and manage a high volume of inquiries.

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
Family benefits such as WellnessLine, Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporthelpdeskCRM systemsSAPbilling managementissue resolutionservice request managementmultitaskingemail supportchat support

Soft Skills

communication skillsprofessionalismcustomer satisfactionproblem-solvingtimelinessaccuracyclaritycoordinationfollow-upescalation