Jobrack

Operations

• Manage the CEO’s calendar and proactively work backwards from upcoming deadlines to keep the team on task
• Keep the two existing team members moving and delivering on time
• Manage vendors - check in on progress, chase updates, unblock issues, and push back nicely when scope isn't right
• Handle admin work around new client onboarding (building interview trackers, scheduling 30+ interviews at a client firm, tracking status)
• Spot repeatable processes and automate them over time
• Help build AI skills, workflows, and light automations to speed up client deliverables (turning a repeated 'kickoff call document' into a reusable skill, for example)
• Ask smart follow-up questions ('did you look at this?', 'what data set did you use?') and connect the dots across the business

Executive Operations Coordinator

Marketing

• Own client relationships - be the main point of contact clients rely on
• Build and continually sharpen go-to-market strategy for each client
• Translate strategy into clear, actionable plans and briefs
• Oversee execution and coordinate team members delivering the work
• Guard quality - apply a critical eye before anything reaches a client
• Manage the work and the people, giving clear briefs and keeping projects moving
• Juggle several clients and projects at once, moving fast across a mix

Marketing Manager

Executive Assistant

• Be the right-hand partner to a solo executive coach - inbox, calendar, projects + AI-powered system building.
• Manage my inbox and calendar, coordinate with clients and vendors, run independent projects, handle personal admin (like scheduling kids' appointments and planning family trips), and hold me accountable for getting my own work tasks done.
• Rebuild and optimise existing SOPs using Claude, identify automation opportunities, and be responsive during the workday when I need support.
• Work closely with the executive to ensure all operational processes are managed efficiently and to grow the companies' revenue and profitability.

• Execute Amazon operations tasks and gradually take ownership of new initiatives
• Handle customer care emails (mostly FBA, roughly one per day on average)
• Manage forecasting using Sostocked - creating transfer orders, loading shipments, adjusting for seasonality
• Oversee PPC performance using M19 - daily reviews, adjusting TACoS targets, balancing organic ranking and margins
• Run daily controls across systems to catch issues before they become problems

Amazon Operations Specialist

Performance Marketing

• Manage and optimise Google Ads campaigns for U.S.-based dental practices
• Build, launch, and refine Performance Max (PMax) campaigns with a focus on lead quality
• Implement and manage Target CPA bidding strategies to control cost-per-lead
• Leverage Google Business Profile (GBP) and Google Maps ad placements alongside traditional Search campaigns
• Accurately track and differentiate lead sources (GMB/Maps vs. Search) for client reporting
• Provide clear, actionable reporting and strategic recommendations on a regular basis
• Stay current with Google Ads platform changes, beta features, and best practices

Web Marketing Specialist – Google Ads

Content Manager

• Scale TikTok Shop through creators, affiliates, and content (not operations-heavy)
• Build and manage a creator & affiliate engine (sourcing, onboarding, scaling performers)
• Develop and execute high-converting creative strategies (UGC, hooks, testing loops)
• Own and maintain organic social presence (TikTok & Instagram) through consistent, performance-driven content
• Collaborate on paid social (Meta, TikTok) by feeding winning creatives and scaling what works
• Define, track, and improve core KPIs (revenue, CAC, MER, ROAS)
• Set up and run structured testing systems across creatives and offers
• Collaborate with internal teams to align growth across channels
• Use AI tools to accelerate research, content, and workflows
• Identify and execute new growth opportunities across DTC and social channels

Creator & Content Growth Manager

Customer Support

• Collaborate with the Head of Customer Experience on team growth, development, and results - always balancing service quality with team wellbeing
• Understand what drives each team member, and remove the blockers that hold them back, so the team performs at its best
• Deliver clear, timely, and constructive coaching and feedback to the Quality & Training, Disputes, and Reputation Management teams
• Monitor and present weekly reports on department KPIs and individual performance, communicating insights that drive decisions
• Proactively work on continuous improvement strategies and peak-season scaling plans
• Go beyond issue resolution - identify opportunities to surprise customers and turn routine interactions into memorable moments
• Guide your team through difficult customer situations and step in to manage escalations directly when needed
• Own team projects from start to finish - set direction, remove blockers, and guide your direct reports to deliver
• Identify workflow inefficiencies, update SOPs, and champion process improvements that make the team faster and smarter
• Support the evaluation and implementation of tools and platforms that improve team effectiveness
• This is a full-time role working CET hours, typically 9AM to 5PM or similar.

Customer Support Manager

SEO Marketing

• Own the SEO strategy for client accounts, ensuring the strategy drives measurable search performance
• Work alongside account managers and content specialists within a revenue-generating pod
• Bring strategic thinking and ownership rather than simply executing tasks
• Potentially join client calls occasionally (not a core requirement, but a nice addition)

SEO Strategist

Account Manager

• Manage a portfolio of up to 10 clients end-to-end as their main point of contact
• Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
• Read through client questionnaires and onboarding data to understand the client and spot gaps
• Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
• Communicate deliverables, timelines, and results back to the client
• Handle grey area requests - judge whether something is scope creep or a normal question, and make the call
• Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
• Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

SEO/AI Search Account Manager

Ecommerce

• Track daily KPIs critical for business decisions and efficiency
• Review and resolve Amazon cases
• Manage freelancers and virtual assistants for projects like website development and content creation
• Pull reports, record and verify invoices, and assist with financial tasks
• Communicate with manufacturers and ensure smooth operations
• Monitor and analyze marketing performance, implementing strategies with the team
• Support expansion efforts into new marketplaces like Walmart and TikTok
• Solve problems and handle ad hoc tasks as needed
• Build SOPs for different Team Members (CS, Supply Chain etc.)
• Monitor and optimise the Supply Chain operations (overseeing)
• Ensure the core team is accountable and working efficiently