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SEO/AI Search Account Manager
JobrackSEO/AI Search Account Manager at MADX Digital managing 10 clients and ensuring project success. Leveraging SEO and AI tools for effective client communication and project management.
About the role
Key responsibilities & impact- Manage a portfolio of up to 10 clients end-to-end as their main point of contact
- Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
- Read through client questionnaires and onboarding data to understand the client and spot gaps
- Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
- Communicate deliverables, timelines, and results back to the client
- Handle grey area requests - judge whether something is scope creep or a normal question, and make the call
- Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
- Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently
Requirements
What you’ll need- Strong spoken and written English
- Solid client-facing relationship skills - able to handle difficult clients with emotional regulation
- Agency experience - either as an account manager (3-5+ years) managing accounts, or strong technical/SEO background that can pick up account management
- Ability to make judgement calls rather than only following a checklist/SOP
- Comfortable leveraging AI tools in your workflow
- Able to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients
- Brownie points for: Direct hands-on SEO or AI search (GEO) experience
- Experience working with marketing agencies delivering SEO services
- Ability to grow into an Account Director-type role managing clients fully end-to-end
Benefits
Comp & perks- All public holidays off
- Company closes for around two weeks at Christmas/New Year plus the first week of January
- Team off-sites
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SEOAI Search StrategyAccount ManagementProject ManagementRequirements Gathering
Soft Skills
Emotional RegulationCommunicationJudgment MakingRelationship Management