Jet Support Services, Inc. (JSSI)

Product Manager

• Build and maintain business relationships
• Develop strong working relationships with business unit stakeholders
• Serve as a responsive, reliable point of contact for your stakeholders
• Partner closely with the Director of Product to ensure alignment on priorities
• Lead discovery for assigned initiatives
• Own the spec library for your portfolio
• Use AI to accelerate the requirements process
• Define acceptance criteria and ensure solutions meet business intent
• Partner with Solution Architects through the delivery cycle
• Own release communication to your business unit
• Track adoption metrics post-launch
• Identify and escalate blockers
• Maintain a clear, prioritized backlog for your portfolio
• Communicate prioritization decisions to stakeholders
• Protect the engineering team from scope creep
• Use AI tools actively in your daily work
• Continuously look for ways AI can make you a better, faster product manager

• Own the business relationship with assigned business units as the single point of contact for all product needs, escalations, and roadmap conversations
• Build deep relationships with business unit leaders and stakeholders; understand their goals, constraints, and workflows to anticipate needs before they are articulated
• Represent business units’ priorities clearly within the technology organization
• Translate business needs into structured, prioritized intake for Solution Architects and engineering teams
• Maintain living spec libraries for your BUs: clear, up-to-date requirements that drive AI agents and replace traditional PRDs
• Use AI tools as a standard part of your daily workflow — synthesizing user interviews and support tickets, generating first-draft requirements, analyzing adoption data, and accelerating every part of the discovery-to-delivery cycle
• Manage 1–3 Product Managers; provide direction, coaching, and clear expectations
• Define what “success” looks like for product investments and track it

Director of Product

Sales

• Generate profitable subscription sales for JSSI Maintenance Software Solutions.
• Develop strategic and tactical sales/business development plan.
• Attain monthly, quarterly, and annual sales objectives.

Regional Sales Director

Sales Development Rep

• Outbound Prospecting: Proactively engage with prospects via phone, email, and social channels to gather intelligence and generate interest in our offerings.
• Lead Generation: Identify and qualify leads through cold calling, online research, and use of internal databases and tools.
• Market Research: Collect and analyze competitive intelligence, industry trends, and customer needs to inform sales strategy.
• Data Analysis: Use tools like Salesforce, LinkedIn, and other platforms to track activity, record insights, and prioritize outreach.
• Insight Capture: Extract value from every conversation by asking the right questions and documenting findings that support sales pipeline growth.
• Territory Management: Own a specific geographic or market segment and be accountable for driving intelligence and pre-sales activity in that region.
• Cross-functional Collaboration: Partner with Sales, Marketing, and Product teams to ensure lead quality, market alignment, and seamless handoffs.
• Social Selling: Leverage social media and digital platforms to engage with prospects and promote thought leadership.

Sales Development Representative

Data Engineer

• Own the Microsoft Fabric Platform — architecture, governance, performance, and access control
• Drive the roadmap for the platform including CI/CD enablement, Git integration, and centralized ingestion workspace design
• Manage Fabric capacity, right-sizing, backup, and disaster recovery
• Design, build, and operate reliable data pipelines that connect source systems into clean, usable data
• Establish monitoring, alerting, and SLA standards for pipeline reliability
• Establish a single source of truth across all systems and acquisitions, ensuring every team is working from the same numbers
• Build and maintain enterprise semantic models that serve analytics, reporting, and AI use cases
• Partner with the data governance function to implement Microsoft Purview for cataloging, classification, and data privacy standards
• Make the analytics team faster by solving data quality and availability issues at the source
• Build the data foundation that AI initiatives depend on, enabling the organization to move from insight to action
• Develop and support AI data agents to expand analytics delivery across the organization
• Manage and mentor a team of 2–5 data engineers, setting technical standards and fostering a high-performance culture
• Partner cross-functionally with analytics, product, and business stakeholders to prioritize and deliver
• Represent the data engineering function in leadership discussions and help shape JSSI's broader data strategy.

Director of Data Engineering

Procurement

• Reduce costs, facilitate increased sales, deliver superior customer service and provide a one-stop supply chain solution to support the Technical Advisors
• Respond to all requests received from Technical Advisors in a professional and timely manner.
• Source parts to fill demands from purchase requisitions, Aircraft on Ground (AOG) orders, Requests for Information (RFI), etc.
• Create competitive Requests for Quote (RFQ) and negotiate prices with suppliers to obtain best available prices while maintaining configuration, quality and delivery requirements.
• Create purchase orders for all Trust accounts, JSSI Inc., and JSSI Parts.
• Create and track purchase orders and expedite them through Salesforce/AMS/AvSight to maintain a closed loop status interface with Technical Advisors with regard to parts requirements.
• Maintain regular communication with and provide proactive status updates to Technical Advisors and 3rd party customers.
• Follow parts through the system to make sure parts costs are transacted to the correct project and that all costs associated are billed accordingly to the clients.
• Assure parts are delivered in a timely manner to meet schedule requirements and meet the appropriate quality and life limits.
• Track and maintain core units for internal and third-party vendors on behalf of Trust accounts, JSSI Inc., and JSSI Parts.
• International shipping requirements including, but not limited to Export Compliance, international paperwork, parts certifications, application of taxes, duties and fees
• Participate in an AOG on-call or shift rotation to support after-hours critical sales. Volunteer for shift coverage as appropriate.
• Search for and maintain knowledge of parts availability within the aviation industry through existing and future vendor selections.
• Understand supply performance and cost savings.
• As requested, prepare Monthly Activity Report identifying cost saving, buyer activity, vendor activity, etc.
• Continually assess operations to optimize the purchasing and logistics processes through identifying cost reduction opportunities for Trust accounts, JSSI Inc., and JSSI Parts.
• Qualify and approve vendors as determined by need to increase competition, improve quality of the product, or to improve lead times using selected quality criteria.
• Maintain accurate data in AvSight, Salesforce, and AMS.
• As required, work with vendors and customers on RMAs/Returns.
• Follow assigned policies & procedures.

Procurement Specialist

Customer Support

• Lead, coach, and develop a team of Aircraft Maintenance Analysts, fostering a culture of professionalism, collaboration, and continuous improvement.
• Oversee day-to-day team performance, ensuring accurate, timely, and compliant updates to aircraft maintenance tracking systems.
• Maintain a deep understanding of customer needs and operational objectives to ensure successful adoption and ongoing value from our services.
• Drive accountability for achieving departmental KPIs, including customer satisfaction scores, first-time resolution rates, turnaround times, and data accuracy.
• Drive customer retention by proactively monitoring account health, addressing risks to adoption, and identifying upsell and expansion opportunities aligned with customer needs and business goals.
• Partner with customers to proactively identify opportunities for improvement, resolve challenges, and enhance service delivery.
• Monitor workload distribution, ensure balanced coverage, and maintain operational efficiency without sacrificing quality.
• Collaborate with cross-functional teams, including Sales, Product, and Training, to ensure a seamless customer journey.
• Implement quality assurance processes and continuous feedback loops to drive data integrity and customer confidence.
• Serve as an escalation point for complex issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.
• Report on performance trends, team productivity, and customer sentiment, providing strategic recommendations to leadership.

Customer Support Manager

Accounting Manager

• Own the relationship with our third-party administrator, Carta
• Prepare internal books and records in accordance with GAAP for monthly internal reporting and reconciliation with third-party administrator
• Oversee the monthly invoicing process to lessees
• Track monthly lessee / borrower payment activity and manage or escalate collection communication as needed.
• Support administration of our external debt warehouse facility and ensure compliance with monthly reporting requirements
• Partner with our Compliance team to ensure we are in good standing with Registered Investment Advisor requirements
• Oversee monthly internal reconciliation of cash, aligning with third-party administrator for accurate reporting
• Manage transactional funding plans, as well as LP capital calls and distributions
• Work with the investment team to project transaction timing, funding plans, and associated cash requirements
• Manage processes related to investor financial performance metrics, including regular review and update of the IRR calculation, distribution waterfall, and reconciliation to cash on hand
• Calculate Net Asset Value (NAV) and ensure timely distribution to stakeholders
• Generate financial statements in accordance with GAAP
• Monitor fund expenses and accruals, ensuring accuracy and proper allocation between good faith deposits and fund expenses
• Ensure adherence to fund documents and regulations
• Own the audit process by coordinating with external auditors and providing required documentation
• Ensure compliance with internal controls and policies
• Provide ad hoc financial analysis and reporting as needed

Director of Fund Accounting

Account Manager

• Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
• Assist new clients during the onboarding process by, helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
• Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
• Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
• Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
• Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
• Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
• Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
• Assist with special projects and process improvements to enhance customer service delivery.
• Perform other responsibilities as assigned.

Account Coordinator

Analyst

• Apply approved revisions, ADSBs, and other updates to aircraft Master Cores in accordance with established guidelines and procedures.
• Support the creation of new Master Core builds based on customer specifications and internal documentation standards.
• Perform quality control checks on maintenance tracking data to ensure completeness, accuracy, and compliance with internal standards.
• Participate in internal review cycles by documenting observations and providing feedback to improve deliverable quality.
• Collaborate with international team members to ensure consistency across updates and project deliverables.
• Assist in troubleshooting data issues or discrepancies, escalating complex problems to senior team members or leadership as needed.
• Contribute to briefing sessions and team meetings to maintain alignment on project goals and timelines.
• Maintain detailed records of all revisions and updates for audit and traceability purposes.
• Continuously build knowledge in aircraft maintenance tracking systems, standards, and best practices.
• Perform other duties as assigned that are typical for this role and level of responsibility.