Jet Support Services, Inc. (JSSI)

Analyst

• Provide expert-level support and guidance to Traxxall users, delivering clear guidance and maintaining strong, professional client relationships while delivering a productive experience.
• Analyze maintenance data and client program details to deliver proactive insights, recommendations, and operationally focused solutions.
• Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy in maintenance, enrollment, and compliance data.
• Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).
• Collaborate with internal teams including Technical Publications, Product, and support groups, as well as external partners and repair facilities to improve processes, incorporate ADs/SBs/manual revisions, and maintain timely, accurate maintenance documentation.
• Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding the highest standards of accuracy, integrity, and responsiveness.
• Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.
• Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs.

Aircraft Maintenance Analyst – Asia Pacific

Software Engineer

• Own end-to-end engineering execution across development, architecture, platform, and QA
• Ensure consistent delivery of high-quality software that meets scope, timeline, and budget commitments
• Establish clear engineering goals, metrics, and accountability across teams
• Drive predictable, scalable delivery through strong planning, estimation, and execution practices
• Manage vendor selection and delivery when appropriate
• Set and uphold engineering standards, best practices, and development methodologies
• Ensure a strong, secure, scalable, and maintainable technology foundation
• Provide architectural oversight and technical leadership across systems and platforms
• Guide technology choices and leverage modern, leading-edge technologies where they create real business value
• Evaluate, adopt, and integrate AI and machine learning technologies where they create meaningful product differentiation or operational efficiency
• Balance innovation with pragmatism and operational stability
• Define and own the company’s AI strategy, aligned with business objectives, product roadmap, and long-term technology vision
• Identify, prioritize, and oversee AI use cases across product development, engineering operations, and internal business functions
• Lead the adoption of AI tools and platforms to improve engineering velocity, software quality, and overall technology productivity
• Establish standards and governance for responsible AI use, including security, privacy, compliance, and ethical considerations
• Partner with Product, Data, and Business leaders to translate AI capabilities into measurable business outcomes
• Ensure quality is built into the development lifecycle through strong QA, automation, and testing practices
• Drive high standards for reliability, performance, security, and operational excellence
• Lead, mentor, and scale a large, diverse global engineering organization
• Attract, hire, develop, and retain top engineering talent at all levels
• Build a strong engineering culture centered on ownership, accountability, collaboration, and continuous learning
• Foster an AI-literate engineering culture through training, enablement, and best practices that enhance—not replace—human judgment and creativity
• Develop future engineering leaders and succession plans
• Partner closely with Product, Experience, and other business leaders to align engineering execution with product vision and business goals
• Translate product strategy into clear technical plans and delivery roadmaps
• Communicate clearly and effectively with executive leadership and stakeholders

Senior Vice President of Engineering

General Counsel

• Draft, review, and negotiate a broad range of commercial contracts, including customer, technology, and service agreements.
• Partner with business teams to structure and close commercial transactions that align with company strategy.
• Respond quickly to complex legal requests and contracting needs.
• Translate risks into actionable, clear legal advice to internal clients.
• Spot issues and look around corners to anticipate issues and protect the business.
• Collaborate cross-functionally with Contracts, Finance, Operations, HR, and other teams to support business objectives and ensure alignment with legal requirements.
• Develop and improve contract templates, playbooks, and processes to enhance efficiency and consistency.
• Provide legal support for mergers, acquisitions, joint ventures, and other strategic initiatives.
• Manage outside counsel as needed for specialized matters.

Aircraft Maintenance Analyst – Asia Pacific

Senior Vice President of Engineering

Corporate Counsel