Jenzabar

Cloud Engineer

• Maintain tools used by Cloud Services to manage vulnerability remediation tasks
• Respond to SIEM and FIM detections
• Collaborate with Information Security on Identity Protection and Exposure Management solutions
• Provide tactical support for regulatory compliance efforts (SOC2, PCI DSS, GDPR)
• Manage backup systems and perform system restores
• Disaster recovery planning
• Manage technologies supporting vulnerability scanning, cloud technologies, data loss prevention
• Follow security policies, procedures, and standards to ensure compliance
• Collaborative involvement with assessments and audits
• Collaborate with cross-functional teams to integrate controls and best practices
• Provide guidance to cross functional teams, fostering a culture of awareness and best practices
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI

Cloud Infrastructure Administrator I

Operations

• Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
• Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
• Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
• Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide detailed incident reports and post-mortem analysis for resolved issues
• Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
• Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
• Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
• Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
• Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other duties as assigned

Cloud Operations Administrator, II

Product Manager

• Define and clearly communicate vision, strategy, and roadmap for the product.
• Evangelize to both internal and external constituents ensuring a strong connection to the product.
• Balance module priorities with overall PD Team and Corporate goals.
• Provide leadership to project development team consisting of UX, QA, Dev, Doc, DB throughout the development process.
• Accountable for the creation and integrity of the product backlog.
• Leads grooming of the product backlog.
• Gather market requirements and product feedback from both internal and external Stakeholders including cultivating and developing a Product Advisory Group comprised of key client constituents.
• Develop product area Epic, Feature and User Stories that operationalize product vision.
• Work closely with User Experience to ensure that final product designs clearly execute the vision.
• Coordinate the development of personas with UX Designer to ensure that Stakeholders clearly understand the users & user stories.
• Show proficient communication and presentation skills, both verbal and written.
• Write and maintain functional requirement documents, detailing descriptions of user needs and necessary acceptance criteria to ensure efficient & precise development.
• Work closely with Technical Documentation team to develop reference guides & online help.
• Triage incoming outreach from internal/external constituents and process to correct resource as needed.
• Complete Hotfix testing as warranted.
• Attend company events, often providing “educational sessions” to staff and clients.
• Share product vision, User Stories and RFP Support for Sales/Solutions Experts/Marketing.
• Maintains Professional and Functional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Attend tradeshows/conferences representing corporate and product goals.
• Support Developers responding to critical issues brought forward by Services and Support Analyst who need more technical support.
• Maintain transparency regarding roadmap Epics/Features and confidently explain “why” to various stakeholders and constituents.
• Skillful use of developed software functionality.
• Coordinate with Stakeholders to develop a roll-out process that includes Support, Services, Sales/Account Managers, etc.
• Coordinates with PD Management to support product direction.
• Must be comfortable working autonomously without support at any time throughout a project.
• Facilitate “Gemba Walks” to learn directly from the source, the user stories and usability of the software.
• Demonstrate leadership across Product Development teams.
• Provides leadership for other PM team members.

Product Manager IV

Designer

• - Have availability during regular working hours 9-5 EST
• - Check relevant email on a regular basis to reply to assignments, feedback, and deadlines
• - Build out animated and static ads in AfterEffects / Figma (Organize assets with established naming conventions; Implement requested edits; Occasionally, create new design iterations to existing ad assets; Adhere to the client’s visual brand)
• - Build out email campaigns in HTML or client CRM (Implement requested edits; Occasionally, create new design iterations to existing email templates)
• - Build out landing pages in WordPress (using Elementor or web builder) or Element451 (a higher-ed CRM)

Freelance Designer – Digital Media, Email Focus

Software Engineer

• Develop SQL scripts based on mapping documentation to transform client legacy data, from one or more sources, in preparation for Jenzabar software implementation
• Adhere to project timelines and execute work outlined in project plans and resulting from client engagements
• Communicate frequently and effectively with clients and internal teams to provide status updates, identify risks and roadblocks, and obtain information as needed to keep projects on track
• Own tasks fully, documenting feedback and updates in project tracking software, ensuring successful hand-offs to internal teams and clients
• Provide time estimates for custom tasks outside of original project scope
• Work with the data conversion manager to improve data conversion process and streamline client experience
• Other duties as assigned by management

Senior Data Conversion Consultant – Programmer

Support Engineer

• Provide professional, courteous, and prompt technical support for assigned complex system level software products.
• Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining results
• Effectively manage customer escalations associated with complex problems.
• Act as liaison for the client in issues with the standard Jenzabar product.
• Research and troubleshoot client reported issues with the standard Jenzabar product.
• Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
• Attend training/meetings on new features/enhancements to the standard Jenzabar product.
• Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation.
• Work cooperatively with staff within the Client Support Services Department and other divisions of Jenzabar, Inc.
• Be a liaison between Support Services and Product Development.
• Complete other duties as assigned by respective Team Lead and/or Director of Client Support Services.

Senior Software Support Analyst – Student

Full-stack Engineer

• The Software Developer V will write, modify, and debug software for client applications
• Work closely and effectively with your team, management, and designers to build world-class software applications
• Translate design specifications to web or client applications that work well across multiple devices
• Contribute to design and architecture of our platform to meet business requirements
• Stay current on the latest web tools, client-side technologies, standards, and practices
• Work with Quality Assurance to ensure delivery of high-quality software
• Thorough understanding of SQL and relational databases, assist DBAs to design and update database tables, queries, stored procedures, etc
• Assist other developers with questions; willing to help the team when asked
• Recommend improvements to existing software programs as necessary
• Ability and desire to both estimate tasks and meet deadlines, working effectively with minimal supervision in a team environment
• Communicate complex technical concepts to non-technical stakeholders and customers
• Work with the support team to help resolve difficult technical issues in our customer base
• Document standards, processes, and coding practices

Software Developer V

Database Administrator

• Collaborate with design and development teams to create database designs that meet specified business and technical requirements
• Perform database modeling and effectively communicate schema structures to development teams, ensuring clarity in how schemas support application development
• Apply a thorough understanding of relational database concepts, implementing them using SQL DDL to support project goals
• Gather requirements from software product managers and architects, and design relational database objects tailored to software objectives
• Maintain and update databases used by the product development team across multiple versions of Jenzabar software
• Work closely with the Quality Assurance team to test and verify database changes for each release cycle
• Provide support in troubleshooting and resolving complex database issues within the customer base
• Collaborate with the Data Services team on technical challenges related to data conversions
• Stay informed about new releases of Microsoft SQL Server and evaluate their potential impacts on Jenzabar software
• Design enterprise-wide database solutions aligned with application design goals