Jenzabar

Operations

• Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
• Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
• Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
• Provide excellent customer support for cloud-related incidents
• Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
• Support the Jenzabar One application stack
• Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
• Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
• Facilitate the development of documentation for standards, processes, knowledgebase articles, checklists, etc.
• Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership

Cloud Operations Administrator III

Full-stack Engineer

• Provide technical leadership, training, process improvement, and consulting for Professional Services employees in the Student module area
• Provide technical and functional consulting/problem resolution for Jenzabar One clients
• Perform deep-dive analyses to resolve Student-related issues (e.g. repeats, advising trees, ARCs, etc.)
• Detail oriented with excellent organizational skills
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables for all assigned tasks
• Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
• Communicate information clearly, accurately and timely to project team members
• Work with Professional Services and Project Management Office to provide resolution and support for complex issues
• Provide coaching and technical training in data validation, reporting, and how data flows through the student and finance modules
• Maintain and share a repository of process and training documentation
• Understand the customer business processes related to the solution
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within project scope
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.

Senior Business Consultant – Technical Lead

Software Engineer

• Develop SQL scripts based on mapping documentation to transform client legacy data, from one or more sources, in preparation for Jenzabar software implementation
• Adhere to project timelines and execute work outlined in project plans and resulting from client engagements
• Communicate frequently and effectively with clients and internal teams to provide status updates, identify risks and roadblocks, and obtain information as needed to keep projects on track
• Own tasks fully, documenting feedback and updates in project tracking software, ensuring successful hand-offs to internal teams and clients
• Provide time estimates for custom tasks outside of original project scope
• Work with the data conversion manager to improve data conversion process and streamline client experience
• Other duties as assigned by management

Senior Data Conversion Consultant – Programmer

General

• The Client Strategist is an individual with 5+ years of experience in the higher education landscape.
• They have worked with, and have experience in recruiting, one or more student populations (transfer, graduate, undergraduate, adult, etc.).
• The Strategist will apply their enrollment background to effectively plan and execute a series of projects that will help our partnering institutions meet and exceed their enrollment goals.
• Effectively develop strategic plans for a variety of different campaigns (search, digital media, etc.) and work with internal teams to deliver on the plan of action.
• Road map and outline all project components and share outwardly with internal teams through meetings and project requests.
• Apply industry knowledge to advise senior-level staff on recommendations and new strategies to ensure enrollment goals are met and exceeded.
• Understand and meet the needs of each client’s brand and represent their messaging accurately and memorably.
• Understand and analyze an institutions enrollment data set to identify trends, areas of opportunity and/or pain points.
• Regularly measure and communicate campaign optimizations and recommendations both internally and externally.
• Act as a liaison between the company and our clients; coordinate the needs of our customers with the efforts of our sales, technology, graphic design, writing, and financial teams.
• Work with the account management team to ensure development of realistic project timelines and ensure all projects are delivered on time and error-free.
• Regularly create and publish original blog posts and/or articles.
• Other duties as assigned.

Client Strategist

Data Engineer

• Design, build, and maintain scalable ETL/ELT pipelines using Databricks and Spark
• Design and maintain processes to integrate and transform source data into curated, analytics-ready data layers
• Collaborate with product, analytics, and engineering teams to translate business needs into data solutions
• Maintain data documentation including data dictionaries and lineage
• Work with SQL Server, including querying and managing data
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
• Other duties as assigned

Content Marketing Manager

• Lead content initiatives to support Jenzabar’s communications, thought leadership, and brand awareness objectives
• Develop thought leadership campaigns that showcase Jenzabar’s industry expertise, as well as the strengths and knowledge of Jenzabar’s subject matter experts
• Serve as lead writer, editor, and strategist for communications and content, including case studies, product sheets, emails, and other marketing-related materials
• Lead the creation of content used for external communications and brand initiatives, including industry award programs, event speaking engagements, and more
• Collaborate with internal and external partners to understand emerging trends in higher education and incorporate those storylines into Jenzabar’s content and communications strategies
• Support initiatives with media and analyst organizations by demonstrating Jenzabar’s domain expertise and ability to execute transformative programs across higher education
• Create and maintain a blog calendar that incorporates content aligned with the company’s goals and OKRs
• Support Product Marketing, Digital, Creative, and other Marketing teams in the development and execution of ABM programs intended to generate qualified leads and increase the sales pipeline
• Work closely with Product Marketing, Digital, and Creative teams to craft compelling brand stories that differentiate Jenzabar from competitors
• Assist in the development and execution of digital advertising campaigns
• Create and enhance webpage content using SEO, GEO, and other emerging best practices
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other duties as assigned

Senior Content Specialist

Cloud Engineer

• Maintain the tools used by Cloud Services to manage vulnerability remediation tasks
• Respond to SIEM and FIM detections and collaborate with Information Security on Identity Protection and Exposure Management solutions
• Provide tactical support for regulatory compliance efforts (SOC2, PCI DSS, GDPR)
• Deploy, Configure and maintain virtual servers
• Manage backup systems and perform system restores
• Disaster Recovery planning
• Manage technologies supporting vulnerability scanning, cloud technologies, data loss prevention
• Maintain systems relating to endpoint detection and response (EDR), identity and access management
• Follow security policies, procedures, and standards to ensure compliance
• Collaborative involvement with assessments and audits to identify vulnerabilities and remediation actions
• Collaborate with cross-functional teams to integrate controls and best practices into our systems and applications
• Provide guidance to cross functional teams, fostering a culture of awareness and best practices
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Cloud Infrastructure Administrator II

Account Executive

• Develops and executes sales strategies designed to achieve revenue goals and demonstrate consistent and predictable performance
• Prepares and presents quarter, half year and annual business plans to Sales Directors as requested
• Works collaboratively with Account Executive and Customer Success Managers in specified sales territory on customer retention, relationships and upgrades
• Follows up new business opportunities
• Responds to qualified RFP’s
• Demonstrates ability to build strong executive relationships and sell within traditional IT and non-IT business units
• Plans, prepares and coordinates all sales related activities from executive presentations to product demonstrations
• Maintains a high level of customer satisfaction and loyalty with prospects through-out and after the sale to ensure a successful implementation and maximum customer satisfaction
• Manages complex sales situations and large projects, influencing prospects and customers and defuse potential problems by using your knowledge of complex business challenges to identify solutions
• Prepares and delivers proposals and contracts with the ability to negotiate standard and non-standard T&Cs
• Remains knowledgeable about Jenzabar’s products and services to facilitate sales efforts
• 50% travel is anticipated
• Ability to cover a Midwest/West territory

Regional Sales Executive

Consultant

• Own and assist the full customer journey from demo through implementation, go-live, and beyond
• Learn Jenzabar software
• Gather and review client business practices
• Deliver engaging presentations of SONIS
• Configure software
• Train end users on the software
• Document training/consulting engagements
• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Define company solutions addressing requirements of prospect business
• Design and deliver product presentations based on customer assessment
• Request and coordinate resources for sales efforts
• Provide responses to product and technical requests
• Participate at conferences, tradeshows, and other events
• Stay updated with Jenzabar software releases and provide briefings on changes
• Provide knowledge and training on products to peers and sales staff
• Demonstrate understanding of company products and functions
• Establish connections with user groups and industry groups
• Practice continuous learning through self-guided reading and research
• Consult with and train end users on optimal configuration
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables
• Work cooperatively in a team environment to accomplish project deliverables
• Communicate accurately and timely with project team members
• Understand client’s business processes as it relates to the software
• Exhibit excellent follow-up skills and develop project documentation
• Collaborate with Project Manager and project team members
• Stay abreast of industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Take Calls in a Round Robin Queue and perform testing of solutions as needed
• Willingness to travel (~50%)