Jenzabar

Database Administrator

• Collaborate with design and development teams to create database designs that meet specified business and technical requirements
• Perform database modeling and effectively communicate schema structures to development teams, ensuring clarity in how schemas support application development
• Apply a thorough understanding of relational database concepts, implementing them using SQL DDL to support project goals
• Gather requirements from software product managers and architects, and design relational database objects tailored to software objectives
• Maintain and update databases used by the product development team across multiple versions of Jenzabar software
• Work closely with the Quality Assurance team to test and verify database changes for each release cycle
• Provide support in troubleshooting and resolving complex database issues within the customer base
• Collaborate with the Data Services team on technical challenges related to data conversions
• Stay informed about new releases of Microsoft SQL Server and evaluate their potential impacts on Jenzabar software
• Design enterprise-wide database solutions aligned with application design goals

Senior Database Architect

Security Engineer

• Implement and adhere to security policies set by Jenzabar's Compliance and Information Security teams
• Maintain the Rapid7 and CrowdStrike solutions used by Cloud Services
• Lead incident response efforts
• Manage vulnerability scans and track remediation tasks
• Build and monitor SIEM and FIM detections
• Manage Identity Protection and Exposure Management solutions
• Provide technical support for third party security services (e.g., forensics, penetration testing)
• Assist with regulatory compliance efforts (SOC2, PCI DSS, GDPR)
• Research and maintain proficiency in open source and commercial computer exploitation tools, attack techniques, procedures, and trends

Cloud Security Administrator II

System Administrator

• Works cooperatively with Managed Services staff members, Clients, and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers
• Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues
• Completes other duties as assigned by the Managed Services Manager or the designated Project Manager
• Provides technical expertise and recommendations in assessing software/hardware projects and initiatives
• Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures
• Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations
• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide effective solutions
• Respond to customer tickets in timely and professional manner
• Provide Monthly Remote Management reports to customers
• Refresh development servers with production applications and data as needed
• Communicate and collaborate well with team members
• Assist customers with resolving system issues and escalates problems when appropriate
• Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
• Intermediate understanding of Jenzabar core product Administration
• Assist Systems Administrator I with issues before they escalate
• Investigate and resolve application functionality related issues
• Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution

Systems Administrator II

Operations

• Assist with identifying and improving processes to help monitor growth and be able to effectively mentor and train the team’s Operations Associate
• Assist with vendor management including vendor selection and coordination
• Be involved with traditional media placement
• Help prepare presentations, reports, and analysis to provide actionable insights for the Operations Manager and Leadership, both client-facing and internal
• Maintain internal budget tracking and production timeline sheets
• Identify improvements and implement changes to assist with the daily operations
• Mentor and train the Production & Operations Associate
• Take on ad hoc projects as assigned by the Operations Manager

Operations Analyst I

Full-stack Engineer

• Write, modify, and debug software for client and web applications
• Work closely with team members, management, designers, product management, QA, DBAs, and support teams
• Translate design specifications into web/client applications that work across multiple devices
• Contribute to design and architecture of the platform and conceive architectural approaches
• Ensure architectural integrity, consistency, and re-use across company products
• Assist DBAs to design and update database tables, queries, and stored procedures
• Perform engineering-level tests, validate and troubleshoot development and production issues
• Develop technical specifications or prototypes and document best practices and development standards
• Perform development on intricate aspects of the architecture and system
• Provide technical consultancy and advise management on product roadmaps and technology evaluations
• Recommend improvements to existing software programs and adapt to changing priorities

Software Developer V

Support Engineer

• Provide professional, courteous, and prompt technical support for assigned complex system level software products, including prioritization, analysis, and resolution of complex problems
• Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining results
• Effectively manage customer escalations associated with complex problems to achieve high customer satisfaction
• Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibility
• Research and troubleshoot client reported issues with the standard Jenzabar product and provide timely, professional solutions
• Document issues and solutions in a complete, concise manner for internal/external knowledge base
• Attend training/meetings on new features/enhancements to maintain product knowledge
• Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation
• Work cooperatively with staff within Client Support Services and other divisions to accomplish goals
• Be a liaison between Support Services and Product Development
• Complete other duties as assigned by Team Lead and/or Director of Client Support Services

Senior Software Support Analyst

Proposal Manager

• Interpret, edit, and integrate contributors’ feedback into proposal submissions
• Communicate project progress to the internal proposal review team
• Coordinate deadlines with Sales, Technical, Services, and Legal teams
• Maintain library of boilerplate information, technical content, and supporting graphics
• Maintain brand integrity and perform quality control
• Coordinate final document review, assembly, quality check, and production (printing, binding, packaging, shipping)
• Ensure compliance with proposal specifications including electronic submission requirements
• Collaborate within Sales Department on strategy, project management, and writing/editing tasks

Proposal Coordinator

QA Engineer

The QA Engineer III will find bugs, defects, and regressions. This role will also design, implement, execute, and debug test cases and/or automated test scripts. Validate and document completion of testing and development. Verify fixes and helps ensure successful releases by planning and executing test activities for exploratory and regression testing.
The ideal candidate will demonstrate a thorough understanding of our products or technology and act as a knowledge resource for colleagues. They will also maintain a positive and professional attitude while helping ensure successful releases by planning and executing test activities for exploratory and regression testing.
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
Develop testing plans and testing scenarios in accordance with the functional requirements and detail technical specifications provided by the design team to ensure code generated by the development team conforms to the specified requirements
Estimate, prioritize, plan and coordinate testing activities within a cross-functional development team
Design, develop, and execute test cases and/or automation scripts using provided tools
Identify, record, document, and track bugs
Perform regular regression, exploratory, and system testing as required
Monitor and maintain bug backlogs for accuracy
Maintain and update test instances as necessary