Jenzabar

Consultant

• Own and assist the full customer journey from demo through implementation, go-live, and beyond
• Learn Jenzabar software
• Gather and review client business practices
• Deliver engaging presentations of SONIS
• Configure software
• Train end users on the software
• Document training/consulting engagements
• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Define company solutions addressing requirements of prospect business
• Design and deliver product presentations based on customer assessment
• Request and coordinate resources for sales efforts
• Provide responses to product and technical requests
• Participate at conferences, tradeshows, and other events
• Stay updated with Jenzabar software releases and provide briefings on changes
• Provide knowledge and training on products to peers and sales staff
• Demonstrate understanding of company products and functions
• Establish connections with user groups and industry groups
• Practice continuous learning through self-guided reading and research
• Consult with and train end users on optimal configuration
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables
• Work cooperatively in a team environment to accomplish project deliverables
• Communicate accurately and timely with project team members
• Understand client’s business processes as it relates to the software
• Exhibit excellent follow-up skills and develop project documentation
• Collaborate with Project Manager and project team members
• Stay abreast of industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Take Calls in a Round Robin Queue and perform testing of solutions as needed
• Willingness to travel (~50%)

Senior Lifecycle Consultant

Accounts Receivable

• Set-up sales orders/projects for new contracts based on contracted terms
• Process Professional Services, SaaS, Subscription, Marketing Services, and other assorted billings in an accurate and timely manner
• Process annual renewal billings for clients
• Review and ensure all billings have been completed as part of Month End Close
• Works closely with the Accounting Manager II to rectify any possible billing discrepancies
• Assist with payment processing
• Assist with client collections
• Produce various reports as needed
• Respond promptly to client billing inquiries
• Assist with system improvement initiatives, streamlining and automating the billing processes
• Provide backup support to other members of the finance team
• Assist with ad hoc projects / research as needed
• Other duties as assigned

Accounts Receivable Specialist II

Support Engineer

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
• Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
• Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
• Document findings, steps, and solutions concisely for customers and our internal knowledge base
• Act as a liaison between Support and Product Development, escalating with complete and accurate context
• Continuously increase your product and technical expertise through training, documentation, and hands-on learning

Technical Support Specialist I

Account Manager

• Manage the daily workflow and be the bridge between internal teams and partner institutions.
• Oversee contracted campaigns from kickoff to completion.
• Develop comprehensive production schedules and monitor progress against milestones.
• Input and follow up on all project related tasks for internal team leads.
• Act as the primary point of contact for clients and internal teams, providing regular updates.
• Review all projects for quality control before client submission.
• Review digital marketing plans for budget oversight and profitability.
• Maintain meeting agendas and take detailed notes during meetings.
• Manage communications with vendors on physical deliverables and route proofs.

• Provide training and consulting services to Jenzabar clients on the implementation and use of Jenzabar’s software systems
• Learn Jenzabar software and configure it according to client business practices
• Train end users on the software and document training/consulting engagements
• Travel up to 25-50%
• Perform assigned project tasks with minimal supervision
• Communicate information clearly, accurately, and timely to Jenzabar and client project team members
• Understand the client’s business processes as they relate to the software
• Collaborate with Project Manager and other project team members in executing assigned projects

Senior Business Consultant

QA Engineer

• Find bugs, defects, and regressions
• Design, implement, execute, and debug test cases and/or automated test scripts
• Validate and document completion of testing and development
• Verify fixes and help ensure successful releases
• Identify opportunities for improving processes, training and tools
• Review requirements, specifications, and technical design documents
• Develop testing plans and scenarios in accordance with the technical specifications
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document, and track bugs
• Perform regular regression, exploratory and system testing
• Monitor and maintain bug backlogs for accuracy
• Leverage AI-enabled tools and analytics to enhance decision-making

Quality Assurance Engineer

Administration

• Monitor system health and respond to alerts and incidents
• Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
• Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
• Support SSL/Cloudflare operations, including automation and renewal tracking
• Coordinate with internal and external stakeholders for upgrade planning and execution
• Analyze recurring issues and propose process improvements or automation
• Document upgrade procedures and contribute to operational runbooks
• Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
• Collaborate with Cloud Services teams on escalated issues and root cause analysis
• Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Cloud Administrator

Full-stack Engineer

• Write, modify, and debug software for client applications
• Work closely with the Product Development team, and report clearly and accurately to management
• Perform engineering level tests to find defects, troubleshoot, test, and validate software issues; resolve issues with due urgency and maintain thorough documentation of all software solutions
• Assist with research and development
• Work closely and effectively with your team, management, and designers to build world class software applications
• Translate design specifications to web or client applications that work well across multiple devices
• Contribute to design and architecture of our platform to meet business requirements
• Stay current on the latest web tools, client-side technologies, standards, and practices
• Work with Quality Assurance to ensure delivery of high-quality software
• Assist other developers with questions; willing to help the team when asked
• Recommend improvements to existing software programs as necessary
• Conceive, experiment with, and present architectural approaches for software applications, including web, client, server, and others
• Ensure architectural integrity and consistency across the entire product
• Design new software applications
• Provide technical consultancy, expertise and advice to the development team and management on matters of technical architecture and infrastructure developments, including their feasibility
• Promote the re-use of code, components, and systems to ensure that these support the widest range of company products possible and are aligned with technical strategy
• Ability and desire to both estimate tasks and meet deadlines, working effectively with minimal supervision in a team environment
• Work as needed with the support team to help resolve difficult technical issues in our customer base
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other duties as assigned