Jenzabar

Account Executive

• Lead, mentor, and support a team (pod) of project managers.
• Maintain a high-level oversight of team’s production schedules and campaigns
• Report on team project risks and issues, and successes
• Report to management on training and mentoring team members may benefit from
• Drive continuous improvement and knowledge sharing across the project management team.
• Work with AVP of Client Strategy and Services to establish and refine project management standards and best practices.
• Traffic all campaign efforts to appropriate channels by adhering to strict production schedules
• Manage projects for high-profile customers, find effective solutions for issues that arise, and deliver error-free finished products
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders and prepare reports on account status
• Understand and meet the needs of each client’s brand and represent their messaging accurately and memorably
• Other duties as assigned

Senior Account Executive – Service Lead

Customer Success Manager

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Visit clients on campus in the US and Canada annually
• Ability to travel 25-50%
• Other tasks as assigned

Client Success Manager

Support Engineer

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system‑level issues
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
• Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
• Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
• Document findings, steps, and solutions concisely for customers and our internal knowledge base
• Act as a liaison between Support and Product Development, escalating with complete and accurate context

Software Support Analyst – Student

Security Analyst

• Monitor security tools including SIEM, endpoint detection platforms, cloud security services, and log management systems for alerts, anomalies, and suspicious activity across all environments
• Review and assess security notifications in real time to identify potential threats
• Perform initial triage and assessment of security incidents following established incident response procedures
• Escalate incidents appropriately and coordinate technical response with cloud, infrastructure, and development teams
• Collect and preserve forensic evidence as part of investigations
• Document incident details, actions taken, root cause analysis, and lessons learned
• Support ongoing improvements to security tooling and operational processes to reduce Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR)
• Assist in automation of repetitive security tasks using PowerShell or Python
• Conduct routine vulnerability scanning across infrastructure and applications
• Validate findings and communicate results to engineering and development teams for remediation
• Track and report remediation progress
• Coordinate cross-team communication during active security events
• Participate in incident response and threat monitoring support, including after-hours
• Communicate clearly and professionally with both technical and non-technical stakeholders

Information Security Analyst

Events

• Collaborate with the Associate Director, Strategic Programs to research, recommend, and support tradeshows and events (in‑person and virtual) aligned with marketing and sales objectives
• Travel as needed to events and conferences (around 6-10 a year, but also dependent on business needs)
• Manage and maintain the master conference and events calendar
• Coordinate the logistics and execution of 30+ tradeshows and conferences annually, including booth selection, staffing coordination, badge registration, internal communications, shipping, and onsite support
• Plan and execute hosted dinners and receptions tied to select trade shows and conferences, including venue sourcing, logistics, invitations, and RSVP management
• Develop and manage event‑specific execution plans, timelines, and pre‑ and post‑event communications
• Partner with marketing, sales, creative, and operations teams to support event objectives and ensure smooth execution
• Track event expenses, process invoices, and support budget monitoring and reconciliation
• Serve as an operational point of contact for onsite sales teams and internal stakeholders during events
• Support vendor, sponsor, and exhibitor coordination to ensure consistent branding and a high‑quality attendee experience
• Assist with post‑event reporting and operational metrics to support ROI analysis and continuous improvement
• Own the planning, management, and execution of Jenzabar’s webinar program, delivering consistent thought leadership, brand visibility, and lead‑generation outcomes
• Align webinar topics, formats, and cadence with strategic priorities through regular collaboration with the Associate Director, Strategic Programs
• Manage the annual webinar calendar and oversee end‑to‑end production within webinar platforms, ensuring a polished and engaging attendee experience
• Partner with Marketing, Sales, Product Management, and Customer Success to identify speakers, refine messaging, and support business objectives
• Collaborate with Digital Marketing and Product Marketing to build targeted invitation lists and execute multi‑channel promotional campaigns through HubSpot and other platforms
• Serve as the primary point of contact for internal teams, customers, and partners regarding webinar logistics, platform use, and best practices
• Manage the customer portal webinar page, ensuring timely publication of registration links and archived recordings
• Deliver actionable reporting on registration, attendance, and engagement to support lead follow‑up, performance tracking, and continuous improvement
• Oversee Jenzabar Annual Meeting (JAM) exhibit hall operations, room setup, and exhibitor coordination
• Manage sponsorship programs, including logistics, benefit fulfillment, and onsite activation of sponsor deliverables
• Collaborate with the Partners team to support sponsor outreach, onboarding, communication, and ongoing relationship management across events
• Gather and analyze post-event feedback, performance metrics, and sponsor insights to inform continuous improvement and guide strategic enhancements for future events
• Manage promotional and print assets, ensuring marketing collateral is current, accessible, and available across events
• Own tracking of event‑related budgets and invoices, maintaining accurate documentation and supporting financial oversight

Senior Marketing Events, Program Specialist

Solutions Engineer

• Demonstrating and promoting Jenzabar's solutions to support the sales team efforts to expand the customer base and grow the business
• Prepare and deliver demos to show the value of our solutions to higher education institutional challenges
• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Conceptualize and communicate how the company products and services affect opportunities and sales exposure within the organization.
• Perform customer needs assessments and solution finding sessions
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.
• Define the best company solutions which address requirements of prospect business
• Design and deliver product presentations based on the customer assessment
• Provide responses for product and technical requests
• Stay up to date with the latest Jenzabar software releases
• Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
• Provide knowledge and training on products to peers, presales and sales staff in the organization
• Demonstrate an in-depth understanding of the company products, functions, features and benefits
• Establish and maintain connections with user groups, industry groups, etc.
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow

Solutions Consultant

Operations

• Serve as primary liaison between client strategy, business development, and finance regarding all aspects of service delivery
• Track and manage digital media campaign budgets
• Manage traditional media placement with the VP of Finance, Spark Leadership or appropriate contact on the Jenzabar Finance team
• Handle all aspects of vendor management including vendor selection and coordination
• Perform ad hoc analysis and actionable insights for management and the Jenzabar Finance team upon request
• Verify customer invoicing, performed by the Jenzabar Billing team, is complete and accurate per contractual terms
• Provide accurate and timely information for monthly finance closes
• Review contract proposals in a timely manner while ensuring amounts align with the company’s minimum pricing guide
• Create Statements of Work upon request in a timely manner
• Enter Sales Orders in NetSuite accurately and timely
• Initiate customer cancellation process by coordinating with Jenzabar Revenue and Legal teams
• Review and approve vendor invoices in accordance with projects
• Identify improvements and implement changes to make the forecast process more effective
• Manage and mentor a team of production and operation associates/analysts
• Assist with the review and calculation of commission payouts

Associate Manager – Operations

Cloud Engineer

• Maintain tools used by Cloud Services to manage vulnerability remediation tasks
• Respond to SIEM and FIM detections
• Collaborate with Information Security on Identity Protection and Exposure Management solutions
• Provide tactical support for regulatory compliance efforts (SOC2, PCI DSS, GDPR)
• Manage backup systems and perform system restores
• Disaster recovery planning
• Manage technologies supporting vulnerability scanning, cloud technologies, data loss prevention
• Follow security policies, procedures, and standards to ensure compliance
• Collaborative involvement with assessments and audits
• Collaborate with cross-functional teams to integrate controls and best practices
• Provide guidance to cross functional teams, fostering a culture of awareness and best practices
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI

Cloud Infrastructure Administrator I

• Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
• Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
• Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
• Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide detailed incident reports and post-mortem analysis for resolved issues
• Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
• Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
• Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
• Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
• Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other duties as assigned