Cloud Operations Administrator III

Jenzabar

Cloud Operations Administrator overseeing cloud operations and mentoring junior team members. Focus on troubleshooting, process improvement, and customer support in cloud environments.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced troubleshooting skills for complex cloud issues, providing root cause analysis and incident reporting. Proficient in SQL Server support, scripting, and cloud technologies, with a focus on customer support and process improvement.

Highest-signal resume keywords

Cloud TechnologiesSQL Server SupportT-SQL ScriptingAdvanced TroubleshootingDevOps Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud AdministrationAutomation ToolsNetworkingScripting LanguagesPerformance AnalysisIncident ReportingProcess ImprovementContainerization TechnologiesJenzabar One Application SupportRoot Cause Analysis

Soft Skills

Excellent CommunicationAttention to DetailMentorshipTeam CollaborationIndependent Work

Tools & Technologies

DockerKubernetesPowerShellJenzabar One EcosystemSQL Agent JobsMaintenance PlansDbmail

Certifications & Qualifications

Cloud Solution Certifications

Industry Keywords

Cloud ServicesCross-Functional CollaborationService FailuresPerformance-Related IssuesEscalation Management

Tech Stack

Tools & technologies

CloudDockerKubernetesPythonSQL

About the role

Key responsibilities & impact

Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
Participate in cross-functional collaboration with other business units to assist hosted customers
Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
Provide excellent customer support for cloud-related incidents
Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
Support the Jenzabar One application stack
Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
Facilitate the development of documentation for standards, processes, knowledgebase articles, checklists, etc.
Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership

Requirements

What you’ll need

4-6 years experience in a cloud or systems administration role
Ability to work 2nd shift EST hours
Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience
Advanced knowledge of cloud technologies, networking, automation tools, and security
Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
Expert troubleshooting skills and the ability to solve complex cloud-related problems
Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable
Ability to work independently and in a team
Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders.

Benefits

Comp & perks

Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
PTO
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance