Senior Lifecycle Consultant

Jenzabar

Senior Lifecycle Consultant overseeing full customer journey from demo to Jenzabar software implementation. Collaborating and training users, providing presentations and engaging with industry trends.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $71,000 - $83,000 per yearWebsite

About the role

Key responsibilities & impact

Own and assist the full customer journey from demo through implementation, go-live, and beyond
Learn Jenzabar software
Gather and review client business practices
Deliver engaging presentations of SONIS
Configure software
Train end users on the software
Document training/consulting engagements
Perform customer needs assessments and solution finding sessions
Review customer operations to find improved business process opportunities
Define company solutions addressing requirements of prospect business
Design and deliver product presentations based on customer assessment
Request and coordinate resources for sales efforts
Provide responses to product and technical requests
Participate at conferences, tradeshows, and other events
Stay updated with Jenzabar software releases and provide briefings on changes
Provide knowledge and training on products to peers and sales staff
Demonstrate understanding of company products and functions
Establish connections with user groups and industry groups
Practice continuous learning through self-guided reading and research
Consult with and train end users on optimal configuration
Perform assigned project tasks with minimal supervision
Follow established methodology to meet project deliverables
Work cooperatively in a team environment to accomplish project deliverables
Communicate accurately and timely with project team members
Understand client’s business processes as it relates to the software
Exhibit excellent follow-up skills and develop project documentation
Collaborate with Project Manager and project team members
Stay abreast of industry trends and technologies
Solicit various viewpoints on potential implementation solutions
Share knowledge and insights
Take Calls in a Round Robin Queue and perform testing of solutions as needed
Willingness to travel (~50%)

Requirements

What you’ll need

BS, BA Degree, or equivalent experience
5+ years (3 years must be in Higher Ed)
Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement
Experience with Jenzabar’s SONIS Student Information System
Ability to work independently
Excellent organizational skills
Ability to communicate well with others
Comfort level with evolving and ever-changing technology
Ability to translate technical complex concepts to functional end users
Strong problem-solving and software troubleshooting skills required
Excellent written and verbal communication skills
Strong listening skills
Ability to follow a project plan with attention to detail and follow through
Excellent presentation skills (to various audiences - executives & individual contributors)
Proficient with Microsoft Office Suite and other desktop applications

Benefits

Comp & perks

Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
PTO
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jenzabar softwareSONIS Student Information Systemsoftware configurationcustomer needs assessmentbusiness process improvementproject managementsoftware troubleshootingpresentation skillstraining and consultingdocumentation

Soft Skills

organizational skillscommunication skillsproblem-solving skillslistening skillsindependenceteam collaborationattention to detailfollow-up skillsadaptabilityknowledge sharing

Certifications

BS DegreeBA Degree