Technical Customer Support Associate

Jamf

full-time

Posted on: 9/16/2025

Origin: • 🇵🇱 Poland

✨ AI Apply

JuniorMid-Level

JamfServiceNow

About the role

Provide timely and accurate responses to customer inquiries via chat, email, and phone
Deliver outcomes through diagnosis and resolution of technical and account issues and guiding customers through workflow steps
Ensure that customer requests are handled effectively and escalated when necessary
Develop an understanding of Jamf products, including features, functionality, and best practices
Ensure a positive customer experience by handling interactions with professionalism and empathy
Stay current on new product features, technologies, and industry trends to provide the best possible support
Participate in ongoing training sessions to improve service quality and technical knowledge
Perform other duties as assigned

Fluency in English (B2/C1)
Communication level in a second language (German/Spanish/French/Japanese/Chinese) nice to have
Strong problem-solving abilities with a customer-first mentality
Basic technical knowledge and aptitude for learning new software systems
Excellent written and verbal communication skills
Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar)
Familiarity with basic troubleshooting methods and diagnostic tools
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Empathetic and patient in dealing with customer issues
Highly organized, with attention to detail and accuracy
Self-motivated with a proactive approach to resolving customer issues
Passion for learning and staying up to date with the latest technologies and trends
A team player who can collaborate effectively across departments
Must be based in Poland and have sponsorship to live and work in Poland
Willingness to work night 12-hour shifts on weekends (Friday, Saturday and Sunday) and Bank Holidays 8 pm – 8 am