Coastal Community Bank

IT Support Lead

Coastal Community Bank

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $106,965 - $120,000 per year

Job Level

Senior

Tech Stack

AWSAzureCloudCyber SecurityITSMJamfJavaScriptMacOSPythonServiceNow

About the role

  • Provide expert-level guidance for the IT support team and drive IT Service Management process improvements
  • Lead training and documentation efforts, enforce best practices and process adherence, and maintain high SLAs
  • Mentor and coach junior IT engineers and foster a culture of accountability and shared knowledge
  • Automate onboarding, provisioning, patching, deprovisioning, and configuration workflows via scripting and infrastructure-as-code
  • Oversee troubleshooting and resolution of hardware, software, network, and cloud service issues to ensure minimal downtime
  • Lead device lifecycle management for Windows and MacOS laptop fleets including automated provisioning and compliance monitoring
  • Develop, enforce, and update procedures and best practices emphasizing zero-trust security models and disaster recovery
  • Monitor system performance using fleet management and advanced analytics to proactively resolve issues
  • Maintain, optimize, and secure IT systems ensuring compliance with regulations (e.g., FFIEC and CPRA)
  • Identify cross-functional process gaps and lead projects to scale service delivery and reduce manual toil
  • Collaborate with cross-functional teams to implement AI-driven tools, automation, and cloud-based platforms
  • Design and deliver training programs to enhance technical literacy and cybersecurity awareness

Requirements

  • Bachelor’s degree in Information Technology, or equivalent experience
  • 7+ years of progressive experience in IT support, infrastructure, or desktop engineering
  • Exceptional problem-solving, critical-thinking, and decision-making skills
  • Knowledge of C, CIS, cloud platforms (e.g., AWS, Azure, or Google Cloud)
  • Knowledge of IT infrastructure and Operating Systems (Windows, MacOS)
  • Experience with IdP and MDM (Intune, JAMF Pro)
  • Strong hands-on expertise with Azure AD (Entra ID), Okta, Intune, Jamf, Windows and macOS management systems
  • Prior experience in a regulated environment (e.g. finance, healthcare) with exposure to NIST, ISO, or similar frameworks
  • Knowledgeable in secure architecture, risk management, change control, and audit response processes
  • Strong communication skills and ability to interface with business stakeholders and regulators
  • Proficiency with ITSM platforms (e.g., ServiceNow, Jira Service Management) and ticketing systems
  • Familiarity with scripting or automation tools (e.g., PowerShell, Python) is a plus