Coastal Community Bank

Implementation Specialist

• Own the full lifecycle of partner implementations from kickoff through go-live.
• Build and manage detailed project plans, timelines, and deliverables.
• Identify and manage risks, issues, and dependencies; escalate where necessary.
• Serve as the main point of contact for fintech partners during onboarding.
• Translate partner business and technical requirements into actionable internal deliverables.
• Provide clear, consistent communication to partners and stakeholders.
• Guide partners through API integrations, file exchanges (SFTP, JSON, XML), and testing.
• Coordinate UAT, production validation, and post-launch transition to relationship management.
• Create and maintain partner-facing documentation, playbooks, and guides.
• Manage implementation governance processes and milestones.
• Contribute to improving onboarding frameworks, templates, and automation for scalability.
• Partner with Product and Engineering to provide feedback that improves our BaaS platform.

Implementation Manager

Solutions Engineer

• Lead fintech partner technical scoping, including discovery sessions, funds-flow design, sandbox setup, UAT, and go-live coordination
• Help maintain partner-facing APIs, authentication, and webhook flows, ensuring clear documentation (OpenAPI/Swagger, Postman collections) for developer usability
• Translate partner business requirements into detailed solution designs and PRDs, working with Coastal Product and Compliance to align with contractual obligations
• Coordinate with processors, networks, and third-party vendors on certifications, file specs, and program modifications
• Define and validate funds flows, settlements, GL postings, and reconciliations, enabling accurate financial reporting and operational efficiency
• Collaborate with engineering on schema design, data mapping, and ETL pipelines to support reporting, reconciliation, and analytics
• Support due diligence and technical risk reviews during the fintech partner evaluation process
• Represent Coastal at partner meetings, articulating technical and compliance capabilities in clear terms
• Provide technical consultation on new BaaS product features, shaping the roadmap based on partner demand and market trends

Risk

• Assist in developing processes to enhance BaaS Risk & Controls Program.
• Assist in creating and maintaining Partner Audit Risk assessments, focusing on key risks of the Partner and BaaS services.
• Facilitate Partner audits with external audit firms, Fintech Partners and Internal Audit, as needed.
• Coordinate scheduling Partner audits with audit firms and Fintech partners to ensure timely engagement and completion.
• Partner with internal Subject Matter Experts to ensure Partner Audits address key risk to the BaaS program.
• Assist in evaluating and updating Partner audit scopes for audits including BSA, General Compliance, IT General Controls, IT Security Assessments, Deposit and Lending Compliance, and Operational audits.
• Assist in reviewing Partner engagement letters and audit reports to ensure scoping requirements were met and properly tested.
• Assist in reviewing audit findings and remediation plans to ensure key risks are addressed timely and appropriately.
• Assist in analysis of audit risk trends across all Partners to identify improvement opportunities to the CCBX program.
• Coordinate and assist in oversight audits, tracking any findings to remediation.
• Assist in training department staff to further their skills and expertise.
• Maintain proficient knowledge of applicable rules and regulations and follow all regulatory and compliance requirements.
• Make recommendations to the Risk & Controls Manager when and where appropriate.

Risk and Control Analyst III

Security Operations

• Build and run Coastal’s 24×7 Security and Threat Operations capability across hybrid on‑prem and cloud environments
• Stand up and lead a lean, automation-driven Security and Threat Operations team including hiring, coaching, and career development
• Establish operating rhythms (standups, metrics reviews, post-incident retrospectives) and SOPs for response, containment, eradication, and recovery
• Build and maintain Security and Threat Operations strategy with the CISO and stakeholders; develop and report KPIs and KRIs
• Align SecOps processes to FFIEC/GLBA and industry frameworks (NIST CSF, Cyber Risk Institute Profile); prepare audit/exam evidence and board-level reporting
• Coach analysts on analytical rigor, bias reduction, and structured investigations; promote a blameless, learning-oriented culture
• Own SIEM/SOAR strategy and daily operations; drive log onboarding, normalization, and high-fidelity detections across AD, Entra ID, Okta, Azure, Zscaler, endpoints, M365, SaaS, Azure IaaS/PaaS, custom APIs, banking core, and financial systems
• Coordinate with Engineering and IT to build detection engineering into the SDLC; develop, test, and maintain detection content (KQL/Sigma), alert routing, and enrichment
• Integrate threat intelligence into detections and response workflows
• Serve as incident response commander for high-severity incidents; coordinate cross-functional responders and maintain/exercise incident response plans, runbooks, and playbooks
• Mature evidence handling, forensics workflows, and case management; ensure regulator-ready documentation and drive post-incident reviews with measurable corrective actions
• Own vulnerability and exposure management lifecycle across servers, endpoints, network, cloud subscriptions, containers/images, and custom APIs; prioritize remediation using risk-based scoring and exploit intelligence
• Track configuration and identity hygiene (privileged accounts, conditional access, MFA coverage, device compliance) and partner with owners to close gaps
• Build and mature threat hunting and purple team functions
• Lead day-to-day oversight of third-party SOC/MSSP: queue hygiene, case quality, SLAs, runbook adherence, tuning, tooling integrations, data retention, and access compliance

Cybersecurity Operations and Incident Response Manager

IT Support

• Provide expert-level guidance for the IT support team and drive IT Service Management process improvements
• Lead training and documentation efforts, enforce best practices and process adherence, and maintain high SLAs
• Mentor and coach junior IT engineers and foster a culture of accountability and shared knowledge
• Automate onboarding, provisioning, patching, deprovisioning, and configuration workflows via scripting and infrastructure-as-code
• Oversee troubleshooting and resolution of hardware, software, network, and cloud service issues to ensure minimal downtime
• Lead device lifecycle management for Windows and MacOS laptop fleets including automated provisioning and compliance monitoring
• Develop, enforce, and update procedures and best practices emphasizing zero-trust security models and disaster recovery
• Monitor system performance using fleet management and advanced analytics to proactively resolve issues
• Maintain, optimize, and secure IT systems ensuring compliance with regulations (e.g., FFIEC and CPRA)
• Identify cross-functional process gaps and lead projects to scale service delivery and reduce manual toil
• Collaborate with cross-functional teams to implement AI-driven tools, automation, and cloud-based platforms
• Design and deliver training programs to enhance technical literacy and cybersecurity awareness

IT Support Lead

Manager

• Manage partner credit relationships, fostering collaboration between internal departments and fintech partners.
• Support the development and implementation of partner credit policies, risk frameworks, and underwriting processes.
• Conduct basic portfolio analytics to identify trends, assess credit risks, and generate reports.
• Assist in monitoring credit loss rates, delinquency trends, and default rates.
• Ensure compliance with banking regulations, fintech policies, and industry standards.
• Work cross-functionally to support credit strategy initiatives within the CCBX division.

Implementation Manager

Solutions Engineer

Risk and Control Analyst III

Cybersecurity Operations and Incident Response Manager

IT Support Lead

Consumer Credit Risk Manager I