Jamf

Account Executive

• Formulate and execute a sales strategy within an assigned portfolio of distribution partners, resellers, or partner sales representatives to help grow new and existing customers through the channel
• Act as the primary Jamf point of contact for partner and distributor opportunities, managing deal flow from sourcing through close
• Achieve partner sales engagement productivity metrics such as calls per week, campaigns executed, and number of sales representatives engaged, among others
• Collaborate with Jamf Channel Marketing to support targeted campaigns across distribution tiers, helping assigned partners grow channel-sourced new logo opportunities
• Enable distributor and reseller sales teams to confidently position and sell Jamf solutions — serving as a resource for training, deal support, and escalation
• Provide resolution for partner/customer issues and engage Jamf partner support teams where appropriate, ensuring follow through by appropriate Jamf employees
• Leverage industry leading sales tech stack including Salesforce.com, Clari Groove, ZoomInfo, LinkedIn Navigator, and Clari Co-Pilot, among others
• Identify partner business and technical needs relative to Jamf features and benefits, and surface opportunities to expand distribution reach through channel management
• Create an environment where all job responsibilities are in alignment with the core values, mission, and purpose of the Jamf organization
• Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
• Model a positive, inclusive workplace — one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work

Channel Sales Executive – Distribution

• At Jamf, we empower people to be their best selves and do their best work. The Senior Enterprise New Logo Account Executive — Healthcare is an experienced enterprise hunter focused on new logo acquisition within health systems, hospital networks, and integrated delivery networks.
• This is a fully new logo role — your responsibility is to identify, target, and close net-new enterprise accounts (1,000+ employees) across the healthcare vertical.
• You'll manage the entire sales process, build relationships with C-suite and clinical leadership, navigate complex buying committees, and secure high-value logos that lay the groundwork for long-term customer partnerships.
• Build and execute a focused territory strategy to land net-new enterprise logos within the healthcare vertical — including health systems, payer organizations, life sciences, and provider networks.
• Develop deep healthcare expertise — clinical workflow requirements, HIPAA/HITECH compliance obligations, Epic and EHR integrations, and Apple ecosystem maturity across care settings — to sharpen pipeline targeting and Jamf's value proposition.
• Build a robust pipeline through outbound prospecting, collaboration with Marketing on ABM campaigns, and coordination with key channel and healthcare-focused SI partners to drive strategic introductions.
• Engage diverse stakeholder groups including Clinical IT, CISO, Chief Medical Officer, Finance, Legal, Procurement, and C-suite with business cases tied to patient care, clinician productivity, and compliance outcomes.
• Structure multi-year, multi-SKU commercial agreements including expansion ARR, professional services, and renewal terms — often within health system procurement frameworks and GPO contract vehicles.
• Apply a land-and-expand motion suited to healthcare — sizing the initial footprint for speed to close while protecting long-term ACV growth as the account scales across facilities, departments, and device types.
• Manage the complete sales cycle from initial discovery through contract execution, including long cycles driven by capital budget seasonality, joint operating committee approvals, and IT governance timelines.
• Map and manage multi-threaded buying committees spanning clinical, operational, and administrative stakeholders; understand internal politics and how consensus gets built across large health systems.
• Navigate HIPAA Business Associate Agreements, SLAs, DPAs, and security reviews with confidence, keeping deal momentum intact through InfoSec and compliance review cycles.
• Negotiate commercial agreements — with support from Jamf Legal — that emphasize value-based positioning and long-term partnership potential across Jamf's portfolio.
• Maintain deal control in competitive scenarios where incumbents are entrenched and switching costs are real, particularly in environments with legacy MDM or VDI dependencies.
• Build multi-threaded relationships with C-suite and clinical leadership early — before formal procurement processes begin.
• Position yourself as a trusted advisor on Apple device management in healthcare, bringing a credible, segment-informed point of view on clinical mobility, shared device workflows, and endpoint security.
• Deliver executive presentations and ROI business cases tied to board-level priorities: regulatory compliance, clinician burnout reduction, patient safety, security posture, and total cost of ownership.
• Own strategic relationships with Apple's healthcare team and key channel and SI partners, with joint business planning that creates a durable, predictable pipeline.
• Maintain a healthy, well-qualified pipeline with disciplined stage progression and accurate monthly/quarterly forecasting in Salesforce.
• Generate — not just consume — healthcare vertical intelligence: competitive dynamics, regulatory shifts, Apple ecosystem trends across care settings, and win/loss patterns.
• Contribute to healthcare segment playbooks, ICP definitions, and GTM priorities; mentor other AEs on healthcare prospecting and enterprise deal strategy in the vertical.

Senior Enterprise Account Executive – Healthcare

DevOps Engineer

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting.
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use.
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change.
• Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted.
• Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate.
• Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work.
• Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact.
• Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

Senior Site Reliability Engineer

Analytics Engineer

• The Senior BI Analytics Engineer is a core technical role in Jamf’s data organisation.
• You’ll own the design and delivery of trusted data models across the Jamf Data Platform, from source-aligned staging layers through to the business-facing marts and semantic views that power BI, financial reporting, and product analytics.
• You’ll bridge the gap between raw data from backend services and the decisions Jamf needs to make faster.
• Work closely with data engineers, analysts, data scientists, and business stakeholders to ensure data is accurate, well-defined, and genuinely useful.
• Raise the bar on data quality, drive best practices across the discipline, and help make the Jamf Data Platform a genuine competitive asset.
• You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.

Senior Business Intelligence Analytics Engineer

Customer Success Manager

• Manage Customer Success team activities related to onboarding, training, and professional development of team
• Enhance effectiveness and efficiency through technology and processes for Customer Success functions
• Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
• Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
• Align with other teams and departments to inspire Customer Success activities across Jamf
• Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
• Advocate for the needs of the customer cross-departmentally
• Mentor and be an escalation point for customer satisfaction or engagement issues
• Other duties and special projects as assigned
• Travel between 20 – 40 % to attend events specific to your role including international travel.

Manager, Customer Success – APAC

Account Manager

• Attain assigned sales targets and/or other key measures of success
• Develop and execute a business plan in partnership with Apple channel team to dramatically grow channel-created business with assigned partners
• Identify, enable and support Apple channel sales and marketing team members and their partner activities
• Develop an appropriate strategy for assigned partners and lead and manage team members responsible for these partners
• Develop targeted campaigns, success metrics and investment cases with Apple and assigned partners to grow channel-sourced opportunities
• Work with Channel Marketing team to create relevant content for partner sales enablement
• Provide resolution for partner/customer issues, and engage Jamf sales teams where appropriate, ensuring follow through by appropriate Jamf employees
• Identify end customer business and technical needs relative to Jamf features and benefits, and communicate opportunities for improvement to Product Management
• Attend appropriate events/tradeshows to engage partner sellers and communicate the Jamf value to their customers and prospects
• Create measurable and timely objectives, strategies and pertinent campaigns to achieve desired business outcomes, reflected in a jointly developed business plan with the partner that is in-sync with partner and Jamf objectives.
• Lead the partner marketing strategy, collaborate with Jamf channel marketing on campaign development and execution tied to business plan objectives
• Execute on business plan, course correct as needed and report results to Jamf leadership
• Create an environment where all job responsibilities are in alignment with the core values, mission and purpose of the Jamf organization
• Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation and creativity
• Model a positive, inclusive workplace – one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
• Provide clear vision, strategies, support, and expectations to ensure employees are able to learn, grow and expand their skills, perspectives and experiences to help grow Jamf.

Channel Account Manager

• Site Reliability Engineers are responsible for helping balance development velocity against customer-centric stability of systems through the use of SRE best practices and the creation of new processes with automation.
• The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day to day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next.
• The Senior Site Reliability Engineer is expected to operate with a DevOps mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.
• Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability.
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes.
• Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings.
• Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate.
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome.
• Lead cross-team and cross-department technical collaboration in critical customer escalations.
• Advise stakeholders and senior leadership on critical customer escalations.
• Occasionally provide off hours support for deployments and customer escalations.

Senior Systems Site Reliability Engineer, B2B

Analyst

• Makes independent configuration decisions within assigned modules; escalates changes with cross-functional system impact or material payroll/compliance risk to the HRIS Manager
• Owns end-to-end administration of Workday Advanced Compensation, including merit cycles, bonus processing, and compensation plan setup; leads annual cycle readiness planning, stakeholder preparation, eligibility validation, and post-cycle auditing
• Leads Workday Payroll configuration, including pay components, earnings codes, deductions, and payroll calculation rules; provides configuration-layer support for regular payroll cycles and resolves break/fix issues
• Manages Workday Benefits configuration, including open enrollment, plan setup, eligibility rules, and vendor integration
• Owns configuration of Workday Absence (leave plans, time-off types, accrual rules, country-specific compliance) and Talent (performance reviews, skills, talent optimization) modules, expanding scope as the team’s portfolio evolves
• Manages daily support queue via ServiceNow, functioning as Tier II specialist across assigned modules; triages, investigates, and resolves break/fix issues with appropriate urgency and clear communication to end users
• Identifies patterns in support ticket volume and translates recurring issues into enhancement proposals or documentation improvements
• Maintains project work in Jira; owns assigned backlog, communicates status proactively, and surfaces blockers early
• Analyzes existing business processes and recommends re-configuration, automation, or workflow improvements; executes configuration builds, unit testing, and regression testing for enhancements and Workday biannual releases
• Documents configuration decisions, business requirements, and process changes in alignment with audit and change management standards
• Builds trusted advisory relationships across HR COEs and business stakeholders; proactively engages partners, translates technical constraints into plain language and surfaces tradeoffs clearly for non-technical partners
• Serves as a consultative partner to Total Rewards, Payroll Operations, and HR Business Partners — framing options, surfacing tradeoffs, and influencing design decisions rather than solely executing configuration requests
• Creates user-facing guides, knowledge base articles, and training materials to support Tier 0 self-service
• Participates in biannual Workday release cycles, including feature review, regression planning, and cross-functional communication; researches new functionality and assesses impact on current configurations
• Contributes to HRIS team capacity planning and workload prioritization by proactively flagging bandwidth constraints, sequencing dependencies, and recommending trade-offs to leadership
• Maintains data integrity through regular audits, queries, and quality checks; upholds data governance, security role assignments, and privacy standards with particular attention to payroll calculation accuracy, wage & hour compliance, and audit controls across all assigned functional areas
• Serves as a technical resource and informal mentor to HRIS team members on module configuration best practices, supporting peer development and knowledge continuity.

Senior HRIS Analyst

Onboarding Specialist

• The Customer Onboarding & Delivery Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies.
• The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.
• Work through weekly assignments and special projects as assigned
• Build and increase industry business acumen to position our solutions to customers
• Take notes and memos during meetings to document key takeaways
• Leverage new and existing information to document processes and procedures
• Create statistical reports utilizing databases, spreadsheets and graphics
• Ensure data-integrity through research by assisting in research, probing for details and offering solutions.
• Shadow multiple positions within the assigned department, and train in a variety of tasks
• Create written correspondence to respond to web inquiries and emails with supervision
• Research and gather documentation on company position in the industry
• Attend company functions and networking events
• All other tasks, responsibilities and duties as assigned.

Customer Onboarding, Delivery Intern

• Independently welcome new customers and support them through initial onboarding engagements
• Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful
• Learn the product in depth and confidently explain core features, workflows, and best practices
• Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios
• Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities
• Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle
• Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time
• Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey
• Track onboarding activities, milestones, and customer feedback in internal systems
• Identify and resolve common customer questions or challenges independently and escalate when appropriate
• Contribute to onboarding documentation, templates, and learning resources

Customer Onboarding Specialist

Product Manager

• Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging.
• Define success criteria for each product initiative and track outcomes through delivery and beyond.
• Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions.
• Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data.
• Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution.
• Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria.
• Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked.
• Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization.
• Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams.
• Identify and resolve cross-team blockers early; escalate risks before they become delays.
• Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership.
• Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs.
• Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.
• Maintain visibility into each team's progress and surface the right information to the right audiences at the right time.
• Contribute to the broader Product community at Jamf, sharing learnings and helping strengthen product discipline across the portfolio.
• Perform other duties as required and complete all job functions per departmental policies and procedures.

B2B Product Manager – Observability

Recruitment

• Serve as the leader of Jamf’s Talent Acquisition team, leading and engaging a team of talent acquisition professionals responsible for the fulfilment of full-cycle recruiting efforts
• Support, communicate, and implement Jamf’s Global Talent Acquisition vision and roadmap, ensuring the tactical and logistical execution of that vision by leveraging the Talent Acquisition team, key stakeholders, internal resources, and external vendors
• Provide thought leadership and subject matter expertise on talent in a competitive landscape to Talent Acquisition, HR, and Leadership teams
• Foster a culture of continuous improvement and innovation, enabling the team to improve hiring processes by building their capabilities in data-driven decision making, talent forecasting, sourcing techniques, and interview best practices, including the adoption of AI to accelerate and enhance hiring outcomes
• Cultivate and leverage talent communities, external partnerships, sourcing tools, including AI-driven platforms and talent intelligence tools, to ensure access to a well-qualified and diverse pipeline of candidates
• Establish and develop effective working relationships with HR Business partners and senior business leaders to lead and drive the recruitment process to meet short-term gaps and long-term talent planning needs
• Assess and anticipate the needs of the business through analysis of Talent Acquisition-related data and metrics. Identify and act on trends in order to influence business outcomes, providing insights, recommendations, action plans, and tools. Influence with analytics and presentation of metrics, leading to discussion and informed decisions
• Manage and monitor resource plans and budgets to enable the achievement of talent acquisition goals
• Consult with business leaders on future and current global geographic expansion efforts, connecting resources and providing guidance on best practices
• Partner with HR and leadership to create strategies to drive effective global utilization of contingent workforce resources
• Support and drive the overall Global Talent Acquisition roadmap to enable achievement of Talent Acquisition goals, partnering with HR Partnerships, HR Operations, and other COE’s, including the integration of AI and automation into TA workflows to enable scalable, future-ready recruiting operations
• Lead the development of AI and technology capabilities within the Talent Acquisition team, ensuring recruiters can confidently leverage new tools, identify and evaluate future-ready talent, and evolve their practices alongside a rapidly changing hiring landscape
• Through the Talent Acquisition team and in partnership with Jamf’s Enablement teams, provide coaching to hiring managers on recruiting, employment branding, interviewing, and sourcing best practices
• Represent the HR team with integrity, credibility, and professionalism – sharing perspectives, leveraging best practices, and consistent messaging
• Travel: Up to 30% (Some international travel may be required)
• Other duties and special projects as assigned