IT Support Lead
Coastal Community Bank
AWSAzureCloudCyber SecurityITSMJamfJavaScriptMacOSPythonServiceNow
Salary
💰 $120,000 per year
Job Level
SeniorLead
Tech Stack
CloudJamfMacOS
About the role
- Shape and execute IT systems, processes, and tools focused on security, scalability, and employee experience
- Partner across People Experience, Security, Legal, Engineering, and Sales to define IT priorities and implement secure workflows
- Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees
- Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows
- Maintain and evolve IT infrastructure: user management, device compliance, endpoint protection, and security policy enforcement via MDM tools
- Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems
- Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR)
- Proactively identify and remediate vulnerabilities across company-managed systems and applications
- Align IT strategy with broader business priorities and translate technical initiatives into tangible business impact
- Report to the Director of IT & Security as a senior individual contributor role
Requirements
- 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company
- Experience in IT support, systems administration, and security
- Hands-on experience with cloud-first environments, IAM, zero-trust principles, endpoint security, and data loss prevention
- Proven ability to partner across business functions to implement systematic, efficient, and secure workflows
- Strong influencing skills—able to drive alignment and adoption without direct authority
- Curiosity and openness to emerging technologies, including AI and automation
- Hands-on experience with SaaS IT tools (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf, Kandji, Intune)
- Familiarity with security frameworks (NIST, CIS Controls) and compliance/audit preparation (SOC 2, ISO, HIPAA)
- Experience with security incident response, risk assessment, and remediation planning
- Excellent troubleshooting skills on macOS and Windows systems
- Collaborative, customer-first mindset focused on employee experience
