Customer.io

IT Support

• Shape and execute IT systems, processes, and tools focused on security, scalability, and employee experience
• Partner across People Experience, Security, Legal, Engineering, and Sales to define IT priorities and implement secure workflows
• Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees
• Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows
• Maintain and evolve IT infrastructure: user management, device compliance, endpoint protection, and security policy enforcement via MDM tools
• Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems
• Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR)
• Proactively identify and remediate vulnerabilities across company-managed systems and applications
• Align IT strategy with broader business priorities and translate technical initiatives into tangible business impact
• Report to the Director of IT & Security as a senior individual contributor role

IT Manager

Sales

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts
• Coach team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes
• Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN
• Develop and execute territory plans to create healthy pipeline and support sustained growth
• Lead and coach on outbound sales motion to build majority of pipeline through outbound prospecting
• Partner cross-functionally with Marketing, Sales Development, and Partnerships
• Coach and enable team across the full sales cycle with emphasis on discovery and solution design
• Forecast with accuracy and provide leadership visibility into pipeline health and deal progress
• Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance

Director, Sales

Recruitment

• Proactively source and build pipelines of passive candidates for Revenue & GTM roles
• Partner with recruiters and hiring managers to understand role requirements and team priorities
• Engage candidates through personalized outreach, social channels, referrals, and creative sourcing strategies
• Screen resumes and conduct initial outreach calls to qualify interest and alignment
• Maintain accurate pipeline tracking and share insights to refine sourcing strategies
• Build and nurture long-term relationships with candidates for current and future opportunities
• Represent Customer.io as the first point of contact, ensuring a thoughtful and inclusive candidate experience

Contract Talent Sourcer – Revenue and Go-to-Market

Data Engineer

• Own and evolve our semantic layer: design, document, and optimize dbt models;Administer and improve our data stack (Snowflake, dbt, Sigma, Stitch, Fivetran);Partner with analytics and product teams to deliver trusted, AI-ready data;Lead improvements in efficiency and governance: streamline dbt runtimes, refactor inefficient SQL, reduce Snowflake costs, implement RBAC and documentation standards;Evaluate and shape the future of our orchestration and data infrastructure;Deliver clean, documented dbt models that define core business metrics;Ensure reliable pipelines from key systems into Snowflake;Improve query performance and reduce data costs;Establish basic governance and documentation standards;Enable analysts to build trusted dashboards;Lay groundwork for AI/ML by structuring data for future use cases;

Staff Data Engineer

Customer Success Manager

• Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
• Host transition and planning calls with stakeholders to understand business goals and map data + messaging strategies in Customer.io
• Partner with customers to create and execute effective campaigns, newsletters, and data workflows that align with their objectives
• Serve as your customer’s first point of contact for dedicated support and troubleshooting; collaborate with Technical Support, Product, and Engineering to get questions answered
• Proactively follow up with customers after onboarding, checking in ~1x/month to keep them on track toward renewal
• Advise on best practices for campaign design, segmentation, integrations, and lifecycle messaging
• Support our contracts team by setting up renewals for success with healthy, engaged customers

Account Manager

• Oversee the day-to-day operations of the account management team, ensuring a high standard of customer engagement and success.
• Coach and mentor account managers to improve skills in relationship building, account planning, and upselling/cross-selling, helping them better align customer needs with our product capabilities.
• Support customer retention efforts by proactively identifying risks and working with account managers to address challenges before they escalate.
• Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships.
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Product) to address customer needs, resolve escalations, and enhance the overall customer journey.
• Partner closely with the Customer Success leaders to strategize over retention and expansion outcomes; closely aligning on key touch points in a customer’s post-sales journey
• Assist in defining and tracking key performance indicators (KPIs) to evaluate renewal performance, account health, and team revenue performance.
• Partner with the Director of Account Management to implement and refine strategic account plans, ensuring alignment with company goals.
• Stay informed about customer feedback, industry trends, and competitor activities to identify potential improvements or innovations for the team.
• Explore and apply AI tools thoughtfully to streamline admin-heavy tasks, experiment with efficiency improvements, and free up more time for impactful customer and team work.

Manager, Account Management

Product Designer

• About Customer.io: Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
• We’re a product-led company on a mission to help our customers deliver magical communications at scale—and we’re hiring a Design Manager to help us shape the next generation of user experience for our platform.
• What you’ll do: Own high-impact design initiatives (IA overhaul, app UI evolution); Manage and mentor a team of 3–6 product and systems designers; Drive design rituals; Collaborate with PMs and Engineers; Uphold design quality; Evolve our design system (Pluma); Shape culture around feedback and async-first communication.
• What we’re looking for: 10+ years in product design; 5+ years managing or mentoring designers; Proven leadership of complex initiatives; Experience with design systems, component libraries, and Figma workflows; Strong communicator in remote/async environments; Skilled in accessibility, responsive UI, and UX best practices; Background in B2B SaaS, MarTech, or data-rich product environments.
• Compensation & Benefits: Starting salary is $170k-$195k USD; 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget.
• Our Process: 30-min recruiter call; 30-min HR partner call; 1-hour portfolio walkthrough + strategy Q&A; 1-hour Hiring Manager interview.
• Join us: See our careers page for more information about why you should come work with us and our values.

Product Design Manager

Executive Assistant

About Customer.io: Over 7,500 companies use our platform to send emails, push notifications, in-app messages, and SMS
Partner with four execs to manage calendars, communication, meetings, travel, and events
Own end-to-end calendar management for 3–4 executives
Join select leadership and team meetings to capture notes and ensure follow-through
Coordinate logistics for internal events, offsites, and external meetings
Triage emails, manage expense approvals, and handle follow-up tasks across exec workflows
Partner with leaders to streamline intake and build repeatable processes
Act as a point of coordination across departments during planning cycles or launches
Leverage AI tools for scheduling, summarizing, travel research

Senior Executive Assistant

• We’re looking for a part-time Customer Success contractor to support a scaling team as our business grows. As a contractor, you’ll be asked to step in to support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave.
• We provide world class service to our customers and understand how much of an impact Customer.io has on their relationship with their audience. We prioritize an experience that leaves our customers feeling supported and empowered to get more out of our tool.
• This is a fast growing team and a great opportunity to get exposure to digital-led Customer Success. You will have the chance to grow new skills in working with interesting customers and a powerful platform while collborating alongside side an amazing and growth-minded team!
• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed
• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency
• Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses

Contract Customer Success Manager

Program Manager

• Design, implement, and iterate digital onboarding flows aligned to CS strategy and priorities
• Build and maintain automated lifecycle campaigns (email, in-app notifications) to drive adoption milestones
• Partner with CX Ops to scope, test, and launch new digital CS features and tooling
• Serve as the CS internal champion for our digital stack
• Support CS team members on digital lifecycle execution, ensuring alignment with human-driven playbooks
• Pilot A/B tests on messaging cadence, content, and in-app experiences to boost engagement and measure impact
• Analyze digital engagement data to surface patterns, friction points, and opportunities to influence product and CS roadmap decisions
• Document and standardize digital lifecycle best practices to scale across CS team
• Champion a test-and-learn culture within CS, continuously experimenting with channels, cadences, and content to drive better outcomes
• Own digital programs across the customer lifecycle, from activation to renewal, with a focus on pooled segments