Customer.io

Director, Sales

Customer.io

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oregon

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Job Level

Lead

About the role

  • Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts
  • Coach team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes
  • Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN
  • Develop and execute territory plans to create healthy pipeline and support sustained growth
  • Lead and coach on outbound sales motion to build majority of pipeline through outbound prospecting
  • Partner cross-functionally with Marketing, Sales Development, and Partnerships
  • Coach and enable team across the full sales cycle with emphasis on discovery and solution design
  • Forecast with accuracy and provide leadership visibility into pipeline health and deal progress
  • Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance

Requirements

  • 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams
  • Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes
  • Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms
  • Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts
  • Skilled in coaching teams on discovery, consultative selling, and outcome alignment
  • Data-driven operator who can forecast, manage to targets, and instill operational rigor
  • Inspirational leader who balances accountability with development
  • Collaborative partner who builds strong relationships across GTM, Product, and Customer Success