Customer.io

Product Design Manager

Customer.io

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $170,000 - $195,000 per year

Job Level

SeniorLead

About the role

  • About Customer.io: Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
  • We’re a product-led company on a mission to help our customers deliver magical communications at scale—and we’re hiring a Design Manager to help us shape the next generation of user experience for our platform.
  • What you’ll do: Own high-impact design initiatives (IA overhaul, app UI evolution); Manage and mentor a team of 3–6 product and systems designers; Drive design rituals; Collaborate with PMs and Engineers; Uphold design quality; Evolve our design system (Pluma); Shape culture around feedback and async-first communication.
  • What we’re looking for: 10+ years in product design; 5+ years managing or mentoring designers; Proven leadership of complex initiatives; Experience with design systems, component libraries, and Figma workflows; Strong communicator in remote/async environments; Skilled in accessibility, responsive UI, and UX best practices; Background in B2B SaaS, MarTech, or data-rich product environments.
  • Compensation & Benefits: Starting salary is $170k-$195k USD; 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget.
  • Our Process: 30-min recruiter call; 30-min HR partner call; 1-hour portfolio walkthrough + strategy Q&A; 1-hour Hiring Manager interview.
  • Join us: See our careers page for more information about why you should come work with us and our values.

Requirements

  • 10+ years in product design; 5+ years managing or mentoring designers.
  • Proven leadership of complex initiatives (IA, redesigns, cross-platform work).
  • Experience with design systems, component libraries, and Figma workflows.
  • Strong communicator, especially in remote and async environments.
  • Confident navigating 0→1 and iterative product design processes.
  • Skilled in accessibility, responsive UI, and UX best practices.
  • Background in B2B SaaS, MarTech, or data-rich product environments.