Jacuzzi Group

Call Center Representative

• Holds total responsibility for the operations, performance, and reporting of the Jacuzzi Bath Remodel Contact Center.
• Optimize contact center operations, personnel, and technology to maximize contact rate, conversion, and appointment-set performance.
• Build a positive culture grounded in Jacuzzi's core values.
• Requires proven leadership, sharp analytical instincts, and relentless focus on the metrics that drive lead-to-appointment conversion.
• Ideal candidate has built and scaled contact centers from the ground up and has led teams of 20-100 employees.
• Demonstrated track record of improving contact rate, right-party-contact rate, speed-to-lead, and other core center KPIs.

Director, Contact Center

Inside Sales

• Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions.
• Guide customers through the sales process, providing estimates, discussing financing options and closing sales
• Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling.
• Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information.
• Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals.
• Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution.
• Update and manage the CRM system with accurate client data, sales activities and pipeline progression.
• Meet or exceed individual sales targets while contributing to the team sales goal.
• Provide excellent customer service and resolve any customer concerns promptly.
• Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

Inside Sales and Retention Specialist

Producer

• Serve as the primary boots-on-the-ground lead for all new market openings, physically present at each location to drive setup and launch execution.
• Oversee office and warehouse buildout, ensuring each facility is operationally ready -- properly equipped, organized, and compliant with Jacuzzi Bath Remodel standards -- prior to launch.
• Recruit, onboard, and train new production staff including; Installers, Installation Managers, Warehouse Supervisors and Production Managers, ensuring all team members are certified and field-ready before the market launch.
• Own the end-to-end launch timeline and budget for each market; identify and escalate risks proactively to senior leadership.
• Coordinate with cross-functional teams (Sales, Marketing, Operations, Supply Chain, IT, HR, Finance) to ensure all systems, inventory, and support structures are in place at launch.
• Develop and maintain a standardized market launch playbook that codifies the setup process -- from site selection through first installation -- and continuously improves it based on field learnings.
• Establish post-launch reporting on operational readiness, production performance, and quality metrics for executive visibility.
• Deliver comprehensive onboarding and ongoing training programs specifically for Production Managers and Installation Managers in all markets.
• Train Production Managers and Installation Managers on project scheduling -- including job sequencing, crew coordination, and timeline management.
• Provide hands-on training on CRM (Salesforce) navigation, including pipeline management, job status updates, customer notes, and reporting, ensuring consistent platform adoption across all markets.
• Develop and deliver customer interaction training, equipping Production Managers and Installation Managers with the communication skills, professionalism standards, and escalation protocols needed to deliver an exceptional customer experience.
• Partner with Operations leadership to develop and continuously refine standard operating procedures, ensuring training content reflects current best practices and business expectations.
• Assess field competency through ride-alongs, job site visits, and performance reviews; identify gaps and deliver targeted coaching to bring individuals to standard.
• Track training completion, certification status, and field performance metrics; report findings to senior leadership and adjust programs to address recurring gaps.

National Production Manager – Market Expansion

Sales

• - Run Sales Appointments: Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs
• - Sales Training & Ride-Alongs: Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them
• - Sales Coaching & Development: Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills
• - Lead by Example: Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture
• - Performance Reporting: Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager
• - Customer Service: Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience
• - Project Assessment: Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.)
• - Pre-Scheduled Appointments: Attend confirmed appointments—no cold calling or prospecting required

Assistant Sales Manager

• - Run Sales Appointments: Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs
• - Sales Training & Ride-Alongs: Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them
• - Sales Coaching & Development: Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills
• - Lead by Example: Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture
• - Performance Reporting: Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager
• - Customer Service: Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience
• - Project Assessment: Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.)
• - Pre-Scheduled Appointments: Attend confirmed appointments—no cold calling or prospecting required
• - Additional duties as assigned

• Host Virtual Sales training classes on a monthly basis for our Jacuzzi Bath Remodel locations across the nation.
• Assumes ownership of training the entire sales process to include; teaching soft skills, in home demonstrations, product knowledge and 'one-call-close'.
• Conducts role-playing activities to develop sales skills (negotiation, overcoming objections, and closing sales)
• Uses technology to enhance and optimize the learning opportunity.
• Continually develops and enhances training materials.
• Position is a remote opportunity, however candidates residing in or around these locations highly preferred (Portland, OR, Seattle, WA, Phoenix, AZ, Tucson, AZ, Atlanta, GA St. Louis, MO, Detroit, MI, Miami, FL, Houston, TX, or Chino, CA)

Sales Trainer

Account Executive

• Responsible for delivering in-home design consultations to residential customers interested in bath and shower system remodels.
• Effectively assess customer needs and present tailored remodeling solutions that align with both design preferences and functionality.
• Provide a high level of customer service, building trust and rapport throughout the consultation process.
• Demonstrate strong closing skills by confidently navigating complex conversations to secure sales.
• Maintain a results-driven mindset with a consistent focus on meeting or exceeding established sales targets.
• Measure bathroom accurately based on the project specifications (baths, showers, jetted tubs, and conversions).
• Attend pre-scheduled appointments, **no cold calling or prospecting required. **
• Additional duties as assigned

Outside Sales Representative

Lead Generation

• Develop and execute comprehensive field marketing strategies to maximize lead generation and conversion rates, driving sales growth in alignment with company goals.
• Direct, guide, and cultivate a team of event/lead generation professionals, fostering a culture of excellence, collaboration, and teamwork across various locations.
• Analyze market trends and customer insights to inform promotional strategies, enhance customer engagement, and optimize lead generation efforts.
• Oversee budgets for field marketing activities, ensuring optimal resource allocation and measurable return on investment.
• Collaborate with Sales, Product Development, and Corporate Marketing teams to align field initiatives with broader business objectives and strategies.
• Conduct thorough performance evaluations and reporting for all field marketing activities, leveraging data-driven insights to optimize future initiatives.
• Analyze workflows and implement process enhancements to improve overall efficiency and effectiveness of field operations.
• Identify and select retail locations that will effectively support brand initiatives and maximize market impact.
• Oversee relationships with vendors and third parties, ensuring effective management of contractual agreements and collaboration.

Event, Lead Generation Manager

Engineer

• **What You'll Do**
• *Water Chemistry & System Development*
• - Own the technical roadmap for water sanitization, balancing, and treatment technologies — including chlorine, bromine, mineral systems, UV, ozone, AOP, salt/electrolytic chlorination, and emerging alternatives — across current and future spa platforms
• - Design and develop water-treatment subsystems in collaboration with mechanical and controls engineering, including filtration, dosing, circulation, and sensor integration
• - Translate water-chemistry science into engineering requirements, design inputs, and acceptance criteria that mechanical, electrical, and firmware teams can build to
• - Evaluate and recommend chemistries, media, and treatment technologies, balancing performance, cost, user experience, regulatory compliance, and long-term reliability
• *Test Protocol Development & Validation*
• - Build rigorous, repeatable test protocols for water quality, sanitizer efficacy, oxidation performance, scale and corrosion behavior, filter loading, and long-term system durability under realistic bather-load conditions
• - Stand up and run lab and field studies, including accelerated aging, microbial challenge testing, sensor accuracy, and chemical compatibility with materials used in spa construction
• - Document test results in clear, audit-ready technical reports — protocols, raw data, statistical analysis, conclusions, and recommendations — supporting engineering decisions, regulatory submissions, and marketing claims
• - Define and maintain water-quality KPIs and the methods, instrumentation, and tolerances used to measure them
• *Cross-Functional Engineering & Product Partnership*
• - Partner with Product Management to shape the water-experience roadmap, defining features, claims, and consumer benefits grounded in defensible chemistry and validated data
• - Collaborate with Mechanical, Electrical, Controls, and Firmware engineering on plumbing layouts, sensor placement, dosing hardware, automated control strategies, and user-facing water-management features
• - Work with Manufacturing and Supply Chain to ensure chemistries and components transition smoothly from prototype to production, including supplier qualification and incoming-quality criteria
• - Support Customer Care, Warranty, and Field Service on water-related issues, providing root-cause analysis, diagnostic guidance, and corrective action
• *Innovation & Technical Leadership*
• - Lead innovation projects with outside technology partners, universities, and chemistry suppliers to evaluate next-generation water-treatment platforms, including advanced oxidation, novel sanitizers, smart-sensing, and sustainability initiatives
• - Monitor and interpret the external landscape, including competitor approaches, emerging research, regulatory shifts, and consumer trends
• - Serve as the in-house subject-matter expert on water chemistry; coach engineers, technicians, and product managers; and represent the company in technical forums and with key customers
• - Support intellectual-property strategy by identifying novel approaches, contributing to invention disclosures, and providing technical depth for patent filings

Director, Contact Center

Inside Sales and Retention Specialist

National Production Manager – Market Expansion

Assistant Sales Manager

Assistant Sales Manager

Sales Trainer

Outside Sales Representative

Event, Lead Generation Manager

Outside Sales Representative

Outside Sales Representative

Outside Sales Representative

Staff Chemical Engineer – Water Systems and Chemistry