Jacuzzi Group

Account Executive

• Responsible for delivering in-home design consultations to residential customers interested in bath and shower system remodels.
• Effectively assess customer needs and present tailored remodeling solutions that align with both design preferences and functionality.
• Provide a high level of customer service, building trust and rapport throughout the consultation process.
• Demonstrate strong closing skills by confidently navigating complex conversations to secure sales.
• Maintain a results-driven mindset with a consistent focus on meeting or exceeding established sales targets.
• Measure bathroom accurately based on the project specifications (baths, showers, jetted tubs, and conversions).
• Attend pre-scheduled appointments, **no cold calling or prospecting required. **
• Additional duties as assigned

Outside Sales Representative

Financial Planning and Analysis

• Deliver high quality, insightful monthly financial reporting packages for North America used by senior management including global CEO
• Analyze revenue, gross margin, SG&A, and working capital performance
• Identify risks and opportunities impacting EBITDA
• Develop actionable insights to improve profitability and cash conversion
• Serve as a trusted advisor to Sales, Marketing, Operations, Supply Chain, and HR leaders
• Translate financial metrics into operational levers
• Support commercial decision-making and ROI analysis
• Support engineering team in product development activities and decision making
• Provide financial leadership for new product launches and market expansion
• Support board reporting and investor updates with clear financial narratives
• Prepare KPI dashboards and performance metrics aligned to PE reporting standards
• Ensure financial rigor and forecasting accuracy in a fast-paced environment
• Improve forecasting accuracy and reporting cadence
• Enhance financial modeling tools and analytics capabilities
• Drive standardization of KPIs and reporting across North America
• Partner with Accounting to ensure alignment between actuals and forecasts

Director, Financial Planning & Analysis

Sales

• - **Run Sales Appointments:** Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs
• - **Sales Training & Ride-Alongs:** Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them
• - **Sales Coaching & Development:** Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills
• - **Lead by Example:** Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture
• - **Performance Reporting:** Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager
• - **Customer Service:** Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience
• - **Project Assessment:** Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.)
• - **Pre-Scheduled Appointments:** Attend confirmed appointments—**no cold calling or prospecting required**
• - Additional duties as assigned

Assistant Sales Manager

Customer Support

• Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
• Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/ repair work for customers & providing updates
• Must be comfortable operating in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion
• Provide excellent customer service to our current & past clients
• Provide assistance to customers throughout the period of sales and installation.
• Other duties as assigned

Customer Care Representative – 1st Shift

Product Manager

• Develop and execute production/Installation strategies that align with business objectives and customer requirements.
• Oversee the performance of multiple Jacuzzi Bath Remodel locations, ensuring operational excellence and adherence to quality standards.
• Develop and implement strategies to enhance productivity, reduce costs, and improve product quality.
• Lead, mentor, and develop Sr. Production Managers and their teams to foster a culture of high performance and accountability.
• Collaborate with cross-functional teams, including Customer Care, Quality Assurance, and supply chain, to streamline processes and enhance customer satisfaction.
• Monitor key performance indicators (KPIs) for installation metrics, regularly review performance to drive continuous improvement and ensure revenue targets are met.
• Accountable for the management of the company’s inventory and the oversight of continuous restocking procedures at each location.
• Manage budgets, forecasts, and resource allocation for production/installation activities.
• Foster a culture of continuous improvement through Lean manufacturing principles, Six Sigma, or other process enhancement methodologies.
• Manage relationships with key stakeholders to ensure production capabilities meet market demands.
• Ensure compliance with safety regulations and quality standards across all facilities.
• Other duties as assigned

Regional Director of Production

• Serve as the primary support contact for all assigned customer accounts.
• Create and foster business relationships with assigned accounts.
• Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases.
• Proactively communicate order status, issue resolution, and account updates to customers.
• Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
• Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
• Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
• Contributes to team effort by accomplishing related tasks and other support efforts.
• Additional responsibilities as assigned

Customer Service Representative

• Provide in home design consultations to residential customers interested in remodeling their bath/shower systems
• Possess impeccable customer service skills
• Exhibit a strong drive for results
• Navigate complex conversations to close deals

Outside Sales Representative – In Home Sales

Analyst

• Optimize daily and strategic transportation operations through data-driven decision-making
• Manage transportation sourcing events and analyze freight cost data
• Coordinate shipment schedules and develop efficient routes
• Collaborate with carriers, internal stakeholders, and cross-functional supply chain teams to improve cost, service, and operational efficiency

Transportation Buyer, Analyst

Manager

• Provide direction and support to the ERP team serving manufacturing and finance functions.
• Work closely with operations, production, IT, and accounting leaders to align technology with business priorities.
• Drive the intake, assessment, and prioritization of system requests from concept through implementation.
• Ensure system updates follow a structured approach, including testing, documentation, and controlled deployment.
• Oversee improvements related to shop floor management, inventory control, RF barcoding, and Electronic Data Interchange (EDI).
• Oversee ERP change management and release processes.
• Assess business cases for manufacturing technology initiatives, including scope, cost considerations, and implementation approach.
• Act as a strategic IT partner to improve workflows, increase automation, and enhance shop floor system capabilities.
• Provide oversight for integrations between ERP and connected platforms such as MES and middleware solutions.
• Contribute to long-term planning and readiness efforts for a future ERP modernization or cloud transition

Information Technology Manager

Account Manager

• Responsible for generating regional sales by managing a current dealer base within the region
• Prospect open territory, qualify companies and bring on new dealers.
• Conduct dealer site visits: Train dealers in sales, service, operations and marketing functions.
• Perform liaison service between the dealer and Jacuzzi Hot Tubs/Sundance Spas to solve problems, clarify policies and procedure and maintain good working relationships.
• Adhere to territorial spending goals and budgets.

Regional Account Manager

• Run Sales Appointments: Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs
• Sales Training & Ride-Alongs: Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them
• Sales Coaching & Development: Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills
• Lead by Example: Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture
• Performance Reporting: Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager
• Customer Service: Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience
• Project Assessment: Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.)
• Pre-Scheduled Appointments: Attend confirmed appointments—no cold calling or prospecting required
• Additional duties as assigned

• - Run Sales Appointments: Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs
• - Sales Training & Ride-Alongs: Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them
• - Sales Coaching & Development: Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills
• - Lead by Example: Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture
• - Performance Reporting: Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager
• - Customer Service: Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience
• - Project Assessment: Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.)
• - Pre-Scheduled Appointments: Attend confirmed appointments—no cold calling or prospecting required
• - Additional duties as assigned

• Responsible for generating regional sales by managing a current dealer base within the region (Illinois, Indiana, and Wisconsin).
• Prospect open territory, qualify companies and bring on new dealers.
• Conduct dealer site visits: Train dealers in sales, service, operations and marketing functions.
• Perform liaison service between the dealer and Jacuzzi Hot Tubs/Sundance Spas to solve problems, clarify policies and procedure and maintain good working relationships.
• Adhere to territorial spending goals and budgets.
• Additional duties as assigned.