ISC2

Events

• Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs
• Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities
• Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making
• Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning
• Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment
• Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery
• Foster an inclusive, collaborative and ISC2 values-aligned team culture
• Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis
• Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements
• Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities
• Manage event budgets, ensuring accuracy, responsible spending, and allocation across events
• Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team
• Identify operational, technical and financial risks and develop mitigation strategies
• Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value
• Serve as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration
• Provide oversight and governance to ensure consistent, high-quality delivery by production teams
• Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement
• Oversee the global webinar calendar, intake process and production team to ensure consistency and quality
• Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows
• Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience
• Provide thought leadership and contribute to committees or initiatives as assigned
• Stay current on trends in event management, delivery, event technology and industry best practices
• Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices
• Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs
• Perform other duties as assigned

Senior Manager, Events

• Responsible for planning, executing, and delivering ISC2’s Americas-based events
• Manage all event logistics, including venue sourcing, contract negotiations, vendor management, production timelines, and on-site execution
• Develop and maintain detailed project plans, timelines, run-of-show documents, and production schedules to support seamless event delivery
• Ensure events are delivered in alignment with approved budgets, timelines, and ISC2 brand and experience standards
• Manage all on-site and pre-event logistics, including attendee flow, meeting room setup, Audio-Visual setup, staging, F&B, security coordination, and contingency planning
• Develop, manage, and track event budgets, forecasts, and cost-of-delivery for assigned programs
• Contribute to team process improvements, documentation, and best practices
• Partner with Event Marketing, Sponsorship Sales, Creative Services, Communications, and Content teams to support audience acquisition, sponsor fulfillment, and program delivery

Events Manager

Administration

• Provide accurate, professional, and timely assistance to candidates during the examination delivery process.
• Develop comprehensive knowledge of exam program requirements, policies, and procedures.
• Support exam candidates with test administration and security protocols education and information.
• Manage special accommodations exam appointments.
• Ensure adverse action investigations are processed according to program standards.
• Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process.
• Document and maintain records of all client, candidate, and test center interactions.
• Recognize, document, and inform the supervisor regarding trends in customer correspondence.
• Escalate complex inquires / requests to exam subject matter experts.
• Perform miscellaneous duties, as assigned.

Exam Administration Coordinator

Customer Support

• Lead efforts in optimizing customer interactions and enhancing service delivery.
• Manage the Global Customer Experience team, managing the day to day operations of the teams in NAR, EMEA, APAC.
• Responsible for executing plans and tactics to grow, engage, retain and support ISC2 global customer experience services.
• Oversee daily operations of the customer experience team, ensuring effective execution of customer service initiatives.
• Lead, mentor, and develop customer service staff, fostering a culture of customer-centricity and professional growth.
• Collaborate on initiatives aimed at enhancing customer engagement, loyalty and retention.
• Partner with key internal stakeholders to integrate and execute programs and processes, ensuring best in class experience for members, volunteers and customers.

Senior Manager, Customer Experience Operations

Accounts Payable

• Process invoices and expense reports by reviewing them for appropriate documentation, routing to appropriate responsible party for approval, coding transactions, and posting transactions with a strong focus on cost to budget analysis
• Prepare month end accruals for all vendors and purchasing card transactions
• Monthly reconciliation of all balance sheet payable accounts
• Prepare IRS form 1099s for annual reporting of vendor payments
• Order and replace purchasing cards and maintain appropriate credit limits per job functions
• Update and maintain vendor database, including all banking details
• Post transactions to journals, ledgers and other records
• Maintain accurate process documentation for all functions in the AP area
• Provide supporting documentation for audits
• Maintain regular necessary and professional communication with vendors
• Perform other special projects requested by management

Accounts Payable Specialist

Content Creator

• Develop and maintain ISC2 credentialing examination content.
• Manage Reference Material Libraries used for exam development purposes ensuring accuracy and up to date references.
• Conduct item bank administration and reporting.
• Review ISC2 examinations and examination items at various stages of development prior to publication ensuring attention to detail and accuracy.
• Review candidate comments related to exam delivery, investigate issues, and take appropriate actions based on those investigations.
• Prepare for and manage remote, virtual, and in-person examination development workshops.
• Provide for and maintain item bank and workshop security in accordance with program guidelines.
• Consult with other ISC2 business units concerning credential development and provide content, analytical, and scheduling information to ensure seamless integration with all aspects of product delivery.
• Work with ISC2 test development, forensic, and other vendors to maximize the effectiveness and productivity of contractor relationships.
• Assist with examination development, administration and security policies and procedures development and documentation.
• Collaborate with the other ISC2 business units to produce and maintain candidate information bulletins and other public facing documents related to ISC2 credentialing exams.
• Understand and adhere to ANSI requirements as they relate to ISC2 qualifications and respect the boundaries between test development and education functions.
• Develop and maintain volunteer informational and instructional materials for item development purposes.
• Assist with examination adaptation activities and workshops.
• Support examination forensic and test invalidation processes.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.

Senior Manager, Events

Events Manager

Exam Administration Coordinator

Senior Manager, Customer Experience Operations

Accounts Payable Specialist

Exam Content Developer