ISC2

Salesforce Consultant

• Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences.
• Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids.
• Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities.
• Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization.
• Serve as the subject matter expert for Salesforce training initiatives.
• Deliver Salesforce training programs for internal employees and external users.
• Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.

Customer, Salesforce Training Specialist

Business Operations

• Documenting, maintaining, and improving organizational processes to ensure consistency, efficiency, and compliance across the business.
• Partnering with stakeholders to create and maintain standard operating procedures (SOPs), process maps, workflows, templates, and related documentation.
• Serving as the coordinator and process owner for selected operational workflows, including the contractor engagement lifecycle.
• Coordinating the contractor engagement process from request through offboarding.
• Maintaining process documentation, forms, and approval workflows related to contractor engagements.

Business Process Specialist

Sales Operations Manager

• Lead, coach, and develop a team responsible for sales enablement, customer education, Salesforce training, and business process documentation.
• Develop the Sales Training and Education strategy which supports the delivery of ISC2 business and sales priorities and meets operational regional requirements.
• Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum.
• Ensure all sales colleagues, both new and existing, are trained to the highest standards of ISC2 sales excellence.
• Assist Supervisors/Managers/Sales Support with the transition of new recruits onto the sales floor or field sales.
• Coach sales managers on external and internal sales processes as they review the processes with their team members.
• Provide best practice advice and programming consistent with our sales course offerings and leadership principles.

Sales Enablement Manager

Product Designer

• Identify and draft current and target journeys, touchpoints, for high priority flows.
• Define measurable metrics, insights and outcomes with enterprise architecture.
• Analytics related to member outcomes, conversions, drop/offs and friction points.
• Support CSAT improvements.
• Drive UI/UX roadmap recommendations, templates and backlog support.
• Perform on key deliverables, including user flows and journeys, measurable metrics, key touchpoints, UI/UX best practices, and CSAT improvements.
• Perform miscellaneous duties as assigned.

UI/UX Member Journey Architect

Salesforce Developer

• Design, develop, test, deploy, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL, Platform Events, and related Salesforce platform technologies.
• Build and support enterprise integrations between Salesforce and platforms such as MuleSoft, CommerceTools, Stripe, Sitecore, Azure services, and other third-party applications using REST, SOAP, Platform Events, and middleware patterns.
• Establish, follow, and promote development standards, code quality practices, security controls, and platform governance requirements.
• Conduct peer code reviews and ensure solutions adhere to Salesforce best practices, architectural standards, release criteria, and operational support expectations.
• Own delivery across the full Software Development Lifecycle (SDLC), including technical design, development, unit testing, integration testing support, deployment readiness, production support, and continuous improvement.
• Use Git-based source control, branching strategies, pull requests, and CI/CD pipelines (e.g., Copado or equivalent tools) to support reliable and repeatable deployments.
• Participate actively in Agile delivery processes, including backlog refinement, sprint planning, estimation, standups, reviews, and retrospectives, while meeting sprint commitments and deployment timelines.
• Troubleshoot complex application, integration, deployment, and production issues; perform root cause analysis; and implement durable corrective and preventative solutions.
• Monitor platform performance, identify technical debt, and drive optimization, refactoring, and modernization initiatives that improve scalability, maintainability, and reliability.
• Create and maintain technical documentation, design specifications, integration documentation, runbooks, knowledge articles, and implementation guides.
• Evaluate new Salesforce capabilities, releases, and ecosystem technologies and recommend adoption opportunities that improve business value, developer productivity, or platform effectiveness.
• Support platform security, compliance, audit readiness, data governance, and change management initiatives in partnership with security, architecture, and operational teams.
• Provide technical guidance and mentorship to junior and mid-level Salesforce developers and contribute to continuous improvement of engineering practices across the team.
• Perform miscellaneous duties, as assigned.

Senior Salesforce Developer

QA Engineer

• Execute offensive security assessments and build defensive engineering controls
• Lead penetration testing across applications, networks, and cloud infrastructure
• Develop and maintain the penetration testing program
• Design and implement security controls across cloud and on-premises environments
• Collaborate with Security and Technical Operations team

Security Engineer, Penetration Testing

Product Adoption Specialist

• Lead organizational change management activities for cross-functional projects and programs.
• Conduct change impact and stakeholder assessments to identify adoption risks and opportunities.
• Develop and execute change management, communication, and stakeholder engagement plans.
• Partner with project managers, business leaders, and sponsors to drive organizational readiness and adoption.
• Design and coordinate training, enablement, and change champion activities.
• Facilitate workshops, feedback sessions, and resistance management efforts.
• Establish and track adoption, readiness, and change effectiveness metrics.
• Monitor post-implementation adoption and recommend corrective actions to improve outcomes.
• Provide regular updates on change readiness, risks, and adoption progress to project and executive leadership.
• Contribute to PMO change management standards, tools, templates, and best practices.
• Ensure successful adoption and realization of business benefits across the PMO portfolio.

Change Adoption Specialist

Analytics Engineer

• Design and develop stakeholder-facing analytical applications, including interactive Power BI dashboards and custom HTML/CSS/JavaScript visualizations.
• Apply user experience (UX) design principles — including information architecture, responsive layout, and usability heuristics — to maximize clarity across technical and non-technical audiences.
• Select and implement front-end data visualization libraries to render complex dimensional relationships as intuitive, interactive experiences.
• Build and maintain reporting deliverables across Power BI semantic models, interactive HTML dashboards, and formatted Excel workbooks, translating complex dimensional relationships into stakeholder-ready visualizations.
• Perform exploratory, diagnostic, and predictive analysis across structured and semi-structured datasets, applying statistical methods including descriptive, inferential, and regression analysis.
• Proactively mine organizational data assets to discover new insights, identify emerging trends, and surface previously unrealized opportunities that inform strategic decision-making.
• Translate business objectives into measurable KPIs and build analytical frameworks through stakeholder requirements elicitation.
• Communicate findings via data storytelling, narrative-driven briefings, and self-service reporting assets.
• Build and maintain Power BI semantic models including DAX measure authoring, calculated table design, and row-level security configuration.
• Create and maintain technical documentation covering report specifications, visualization design standards, analytical methodologies, data source mappings, and end-user reference guides.

Reporting & Analytics Engineer

Frontend Engineer

• Define and maintain measurement frameworks, tracking plans, and event taxonomies for priority user journeys, conversion paths, and key digital experiences.
• Implement, test, and validate analytics tracking across web properties using tag management and analytics platforms to ensure accurate, consistent, and reliable data collection.
• Monitor and improve website performance metrics, including page speed, Core Web Vitals, and user experience signals, and partner with development teams to prioritize remediation opportunities.
• Build and maintain dashboards, scorecards, and recurring reports that provide visibility into engagement, conversion, site performance, and feature adoption.
• Conduct quality assurance audits of tracking implementations, data layers, and reporting outputs; troubleshoot issues and establish governance standards and documentation.
• Translate analytics findings into actionable insights and recommendations that improve digital experiences, demonstrate feature impact, and inform business and product decisions.
• Collaborate with digital, UX, marketing, product, and engineering stakeholders to align measurement strategies with business goals and roadmap priorities.

Web Performance Engineer

• Responsible for leading the engineering delivery, integrations, Quality Engineering, operational governance, and continuous optimization of the organization’s enterprise application ecosystem.
• Provides technical leadership across enterprise platforms including CRM, ecommerce, CMS, LMS, payment, integration, and supporting digital application ecosystems.
• Collaborates closely with the Digital Platforms team to ensure enterprise platforms are scalable, integrated, secure, operationally mature, and capable of supporting evolving digital experience and business transformation initiatives.

Director, Enterprise Applications, QA

• Collaborate with a talented software engineering team to design and deliver custom Salesforce solutions that support evolving business and customer needs.
• Partner closely with business stakeholders, management, and senior engineers to translate requirements into scalable technical solutions that enhance the Salesforce platform.
• Provide technical leadership through coaching and mentorship, fostering the growth of team members, promoting engineering best practices, and helping build a high-performing development team.
• Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows.
• Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns.
• Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions.
• Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems.
• Utilize source control tools such as Git and Bitbucket to manage code and deployments.
• Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions.
• Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality.
• Monitor and resolve automated build and deployment failures related to programmatic defects.
• Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions.
• Guide solution design, drive technical excellence, and support the professional development of developers through knowledge sharing, code reviews, and continuous learning opportunities.
• Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators.
• Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery.
• Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality.
• Stay current with Salesforce technologies, best practices, and certifications.
• Experience working with AI tools or a demonstrated willingness to learn.
• Perform miscellaneous duties as assigned.

Lead Salesforce Developer

Accounts Receivable

• Responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery
• Work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments
• Mastery of the current sales and invoicing platforms allowing for continued development of best practices
• Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions
• Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments
• Responsible for completion of vendor documentation and oversight of potential customer document management
• Knowledge of daily electronic deposits and receipts posting
• Updating of process and procedure manuals for basic Accounts Receivable functions
• Daily Management of the Accounts Receivable in-box and case system for processing payment inquiries
• Professional customer service answering multiple questions via phone, email, case system and Webex