ISC2

Salesforce Developer

• Collaborate with a talented software engineering team to design and deliver custom Salesforce solutions that support evolving business and customer needs.
• Partner closely with business stakeholders, management, and senior engineers to translate requirements into scalable technical solutions that enhance the Salesforce platform.
• Provide technical leadership through coaching and mentorship, fostering the growth of team members, promoting engineering best practices, and helping build a high-performing development team.
• Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows.
• Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns.
• Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions.
• Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems.
• Utilize source control tools such as Git and Bitbucket to manage code and deployments.
• Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions.
• Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality.
• Monitor and resolve automated build and deployment failures related to programmatic defects.
• Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions.
• Guide solution design, drive technical excellence, and support the professional development of developers through knowledge sharing, code reviews, and continuous learning opportunities.
• Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators.
• Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery.
• Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality.
• Stay current with Salesforce technologies, best practices, and certifications.
• Experience working with AI tools or a demonstrated willingness to learn.
• Perform miscellaneous duties as assigned.

Lead Salesforce Developer

Accounts Receivable

• Responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery
• Work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments
• Mastery of the current sales and invoicing platforms allowing for continued development of best practices
• Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions
• Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments
• Responsible for completion of vendor documentation and oversight of potential customer document management
• Knowledge of daily electronic deposits and receipts posting
• Updating of process and procedure manuals for basic Accounts Receivable functions
• Daily Management of the Accounts Receivable in-box and case system for processing payment inquiries
• Professional customer service answering multiple questions via phone, email, case system and Webex

Accounts Receivable Specialist

Sales Operations Manager

• Develop the Sales Training and Education strategy
• Set up, prepare for, and facilitate assigned sales courses
• Ensure all sales colleagues are trained to the highest standards
• Coach sales managers on external and internal sales processes
• Bridge gaps between sales and other departments
• Facilitate communication within the sales enablement team

Senior Sales Enablement Specialist

Account Executive

• Recruit new partners for sales growth and manage existing partners.
• Enable channel partners through training on the business value and ROI of ISC2 products.
• Maintain a high level of customer satisfaction with current partners.
• Collaborate with ISC2 marketing teams to develop, implement, and manage marketing strategies.
• Prepare and deliver reports to management on quarterly basis.
• Manage daily sales activities with partners to achieve revenue growth.
• Develop partner specific sales and marketing plans to increase marketing and selling efforts.

Channel Account Executive

Learning and Development

• Develop, organise and deliver quality training to employees from start to finish, including all scheduling, preparing materials and communication
• Be comfortable with running multiple programs concurrently, being agile to support with requests and changing priorities
• Deliver all training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training (on occasions)
• Create an L&D calendar of programs, ensuring programs are communicated and delivered on time to deadlines
• Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs
• Identify training and development needs to influence future L&D activities across the organization
• Manage communications relating to L&D including the L&D Inbox, emails, meetings and communication of training opportunities to employees
• Prioritise and organise time to deliver multiple tasks with a high level of attention to detail
• Proactively understand stakeholder needs, seeking to find the best possible solution
• Work closely and collaboratively within a diverse team, to deliver quality services to our stakeholders
• Assist as needed with the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, providing ideas for long term programs and training to support teams across ISC2

Learning and Development Specialist

Account Manager

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention
• Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations
• Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies
• Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place
• Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers
• Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems
• Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met
• Develop and deliver account-level reporting on performance, usage, and ROI
• Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close

Customer Success Account Manager

Vice President

• Architects and advances an enterprise-wide global advocacy and strategic engagement strategy aligned to ISC2’s organizational priorities.
• Serves as a catalyst for the synthesis and prioritization of key issues, positions, and strategies related to organizational objectives and enterprise priorities.
• Drives accurate and disciplined operating protocols, including clear targets, KPIs, and accountability across the function.
• Helps position ISC2 as a leading convener on issues at the intersection of cyber workforce, AI, and digital trust.
• Develops a diverse and inclusive, high-performing, accountable team of employees and consultants necessary to accomplish ISC2’s mission and objectives.

Executive Vice President – Advocacy and Strategic Engagement

• Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for EMEA B2B and OTP sales.
• Supports sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education)
• Be a subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team
• Manage EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue
• Support with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries
• Support EMEA sales by submitting IT tickets for SFDC related issues
• Manage EMEA sales support issues (exam, training, and AMF vouchers) through to resolution
• Responsible for implementing Post Class Satisfaction Surveys
• Responsible for creating/distributing class certifications of completion
• Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams
• Responsible for all Salesforce training to new sales representatives for EMEA region
• Responsible for OTP and new instructor onboarding process with education for EMEA region
• Miscellaneous duties as assigned

Sales Operations Specialist

Communications

• Provide enterprise leadership for ISC2’s global corporate communications and stakeholder engagement strategy, ensuring alignment with organizational mission, strategy, and long‑term objectives.
• Establish and lead integrated internal and external communications frameworks encompassing corporate communications, public relations, thought leadership, advocacy, crisis communications, and executive positioning.
• Provide enterprise oversight of the organization’s physical, digital, and online marketing strategies to articulate a compelling value proposition, strengthen brand equity, and drive sustainable growth.
• Direct enterprise marketing, content, brand, creative, digital, web, and social media strategies to strengthen market presence, reputation, and engagement across members, volunteers, candidates, and customers.
• Serve as a principal advisor to executive leadership on communications strategy, reputational risk, and external positioning; act as an organizational spokesperson as required.
• Build and sustain strategic relationships with global media, industry leaders, volunteers, and key stakeholders to elevate ISC2’s influence and voice within the cybersecurity ecosystem.
• Partner with senior leaders across the organization to ensure consistent messaging, aligned execution, and an integrated, high‑quality stakeholder experience.
• Lead, develop, and manage a diverse, high‑performing global organization; establish clear accountability, succession planning, and talent development practices.
• Oversee financial planning, budget management, resource allocation, and third‑party partnerships; drive operational efficiency and continuous improvement across the function.
• Represent ISC2 externally to advance brand credibility, public trust, and organizational impact.

VP, Corporate Communications

Customer Support

• Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role.
• Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information.
• Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty.
• Manage day to day contacts: Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact.
• Resolve customer concerns through the case management system; create cases for each contact handled.
• Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc.
• Process payments for annual maintenance fees and diagnoses payment errors.
• Register customers for seminars.
• Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc.
• Recognize, document, and inform the regional manager regarding trends in customer correspondence.
• Escalate complex inquires / requests to subject matter experts.
• Carry out effective outreach to customers as required.
• Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries.
• Perform miscellaneous duties as assigned.

Customer Experience Associate

• Participate in a fully remote software engineering team operating under Scrum and Agile principles
• Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows
• Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns
• Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions
• Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems
• Utilize source control tools such as Git and Bitbucket to manage code and deployments
• Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions
• Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality
• Monitor and resolve automated build and deployment failures related to programmatic defects
• Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions
• Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators
• Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery
• Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality
• Stay current with Salesforce technologies, best practices, and certifications
• Perform miscellaneous duties as assigned