ISC2

Customer Support

• Consistently respond to all incoming Jira Service Management ticketed requests for support and services within prescribed SLAs.
• Provision end user systems and services within prescribed SLAs using appropriate tools and automation.
• Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies.
• Administer and troubleshoot Apple (MacBooks, iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes.
• Administer user accounts in Okta, Active Directory, Salesforce, and other dependent systems.
• Contribute to service improvement efforts, updates to documentation and the development of Service Desk Tier I support processes.
• Provide base level Triage for incidents requiring escalation to Tier 2 Infrastructure, Security, Salesforce Administrators and/or Web Support teams.
• Perform other duties as assigned.

Enterprise Support Specialist, EMEA

• Provide a high-quality experience to customers through multiple communication channels
• Promote products and services to customers
• Manage day to day contacts and deliver timely support
• Resolve customer concerns through case management system
• Assist customers with various requests like password resets, profile changes, etc.
• Process payments and diagnose errors
• Register customers for seminars
• Recognize and document trends in customer correspondence
• Assist with non-complex audits and CPE credits entries

Customer Experience Associate

Manager

• Work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board.
• Responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors.
• Manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and prepare materials and logistics necessary for Board activities.
• Ensure adherence to legal, regulatory, and policy requirements.
• Serve as liaison between the board, executive management, and stakeholders.
• Plan, organize, and facilitate the annual work calendar for board, committee, and taskforce meetings.
• Maintain accurate records of meetings, resolutions, and board documentation.
• Manage access to board repositories and ensure proper document storage and archiving.
• Manage onboarding and offboarding processes for board members.

Board Secretariat Manager

Translator

• Oversee the design and layout of educational and foundational publications, ensuring alignment with ISC2 branding and formatting standards.
• Review and approve layouts created by contractors or vendors, ensuring quality and consistency.
• Ensure all layouts include ghost copy marks to support editorial and production workflows.
• Coordinate the preparation and conversion of files for both print and digital formats (e.g., EPUB, accessible PDFs).
• Conduct or oversee pre-press proof reviews and collaborate with vendors to proof and approve final files.
• Maintain consistency in visual hierarchy, typography, and instructional design elements.
• Optimize layouts for readability across formats and devices.
• Support the creation of publication prototypes or mockups for stakeholder review.
• Provide necessary support to the Standards and Practices team and their publications efforts.
• Maintain a style library for reusable design elements.
• Ensure all digital publications meet accessibility standards (e.g., WCAG 2.1).
• Coordinate with internal stakeholders to manage the translation and editing of all course materials and publications into approved languages.
• Prepare source files for translation, ensuring formatting and version control are finalized prior to handoff.
• Track translation timelines and dependencies, including partner review schedules and QA completion of English materials.
• Collaborate with approved translation vendors (e.g., Ulatus) and ISC2 partners to ensure quality and consistency.
• Enforce formatting standards for translated deliverables (e.g., A4 PDFs, ePDFs for VitalSource).

Publications and Translations Lead

• Provide a high-quality experience to our customer at all times
• Actively promote products and services to our customers
• Actively seek opportunities to reduce customer effort and friction
• Manage day to day contacts: Deliver accurate, professional and timely support
• Resolve customer concerns through the case management system
• Assist customers with items such as: password resets, contact or profile change requests
• Process payments for annual maintenance fees
• Register customers for seminars
• Multitask through multiple web applications
• Recognize, document, and inform the regional manager regarding trends in customer correspondence
• Escalate complex inquiries/requests to subject matter experts

Accountant

• Perform weekly domestic/international accounts payable payment run.
• Assist with vendor payment relations as needed.
• Perform all fixed and intangible asset tasks, rollforwards, and reconciliations.
• Setup all prepaid expense schedules and reconcile related balance sheet accounts.
• Reconcile inventory, monthly.
• Compute and file sales and use tax.
• Prepare other balance sheet reconciliations, including complex analysis.
• Perform budget/forecast/actuals flux analysis on assigned P&L statements.
• Assist with annual company domestic and foreign audits.
• Assist with annual company domestic tax returns.
• Assist with documentation of internal controls and process improvement.
• Perform various other month end close responsibilities.
• Perform and coordinate special projects as directed by management.
• Performs other duties as assigned.

Associate Accountant

Account Manager

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
• Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.
• Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
• Facilitate service delivery by coordinating instructor assignments, tracking client expected training schedules, and ensuring all logistics are in place.
• Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
• Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
• Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.

Customer Success Account Manager

Marketing

• Develop and lead the global marketing strategy across product marketing, progression/lifecycle marketing, digital marketing, and eCommerce
• Own the creation and execution of marketing plans that move candidates through the funnel
• Define and oversee implementation of KPIs across the full marketing funnel
• Direct the strategy and positioning for product go-to-market efforts
• Guide segmentation and personalization strategies
• Drive digital marketing strategy including SEO/SEM, paid media, email, and marketing automation
• Lead eCommerce marketing efforts to enhance user experience
• Build and own direct marketing strategies for B2B enterprise customers
• Create and manage global channel partner marketing programs
• Partner closely with Sales and Product teams to align marketing strategy with go-to-market plans
• Manage marketing budgets, agencies, and cross-functional collaboration

VP, Global Marketing

Content Marketing Manager

• Supports all aspects of the examination development process.
• Facilitates the creation of examinations of the highest quality through Subject Matter Expert preparation and workshop participation.
• Provides quality control for all exam items and forms.
• Manages staff workshop assignment and oversees Content Developer productivity targets.
• Serves as a liaison between Exam Content Developers and senior management.
• Trains, coaches, and works closely with Exam Content Developers on project management and quality control.
• Drives process improvement by implementing new technologies, including workflow automation and AI applications.
• Develops and maintains ISC2’s credentialing examination content.

Exam Content Process Manager

• Develop and lead the global marketing strategy across product marketing, progression/lifecycle marketing, digital marketing, and eCommerce to drive member engagement, growth and revenue
• Own the creation and execution of marketing plans that move candidates through the funnel, from awareness to exam registration, training adoption, and certification
• Define and oversee implementation of KPIs across the full marketing funnel, ensuring alignment with organizational goals and accountability across the team
• Direct the strategy and positioning for product go-to-market efforts, developing messaging, value propositions, and launch plans for certifications, training programs, and membership benefits
• Guide segmentation and personalization strategies to deliver targeted, data-driven campaigns that improve conversion and retention across global audiences
• Drive digital marketing strategy including SEO/SEM, paid media, email, and marketing automation
• Lead eCommerce marketing efforts to enhance user experience, improve conversion rates, and grow online revenue across ISC2’s digital properties
• Build and own direct marketing strategies for B2B enterprise customers, including ABM, industry campaigns, and pipeline acceleration tactics
• Create and manage global channel partner marketing programs and sales enablement tools
• Partner closely with Sales and Product teams to align marketing strategy with go-to-market plans and commercial goals
• Manage marketing budgets, agencies, and cross-functional collaboration
• Lead, coach and develop a global marketing team, setting clear priorities and performance expectations
• Foster a culture of innovation, accountability, and continuous improvement across the marketing function
• Perform miscellaneous duties as assigned

Vice President, Global Marketing

Account Executive

• Identify, develop and close new business and expanding market share with a focus on large enterprise organizations in the USA Federal Market
• Develop and execute account strategy and detailed plans with winning proposals for major accounts to meet quota within assigned territory
• Target and establish access and relationships with key decision makers in the USA Federal Market territory
• Prepare and facilitate presentations to key, influential decision makers
• Ensure a high level of customer satisfaction with current clients and manage tasks related to contract renewal
• Foster strategic relationships supporting ISC2 mission and business, reputation and membership
• Use Salesforce CRM to maintain a pipeline of sales opportunities and move them through the sales funnel
• Prepare and deliver weekly, monthly and quarterly progress reports
• Demonstrate commitment to raising customer awareness of ISC2 training and certification products and services
• Provide onsite support to tradeshows as needed and attend virtual/on-line events
• Work closely with ISC2 Corporate Officers and internal departments to vet and approve sales contracts and enlist support as needed
• Gain in-depth knowledge of ISC2 certification and training programs
• Perform miscellaneous duties as assigned

Enterprise Account Executive, Federal

Program Manager

• Provide strategic leadership and operational oversight of ISC2’s global instructor program, including direct management of staff supporting ~45 internal instructors and oversight of ~400 partner instructors.
• Lead and support a team responsible for instructor onboarding, scheduling, training coordination, and materials provisioning, ensuring consistent execution aligned with organizational goals.
• Oversee the full lifecycle of instructor engagement, including recruitment, onboarding, professional development, performance monitoring, and retention.
• Ensure instructional excellence by maintaining high standards of delivery, adherence to instructional policies, and alignment with ISC2’s learner-centered principles.
• Monitor instructor performance and feedback to identify opportunities for improvement, coaching, and recognition.
• Collaborate cross-functionally with internal teams (e.g., content development, operations, marketing, and customer support) to ensure instructor readiness and alignment with program goals.
• Maintain and enforce compliance with instructor-related policies, procedures, and handbooks across all delivery formats and regions.
• Develop and implement scalable processes and tools to support instructor quality, consistency, and engagement globally.
• Serve as a subject matter expert and thought leader in cybersecurity education, representing ISC2 in internal and external forums to promote instructional excellence and program credibility.
• Oversee a dedicated team responsible for all instructor management functions, including onboarding, scheduling, and materials provisioning.

Instructor Program Manager

Sales

• Provide quality, cost effective ISC2 Sales Learning and Development curriculum to assigned region and participate in planning of course curriculum
• Partner with sales leaders and ISC2 Learning and Development on initiatives that have an ISC2 Sales learning and development component or impact
• Develop the Sales Training and Education strategy supporting ISC2 business and regional requirements
• Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum, ensuring excellent quality learning experience and application of program concepts
• Ensure all sales colleagues, both new and existing, are trained to ISC2 sales excellence standards
• Contribute to development of a detailed induction course for new sales recruits with supporting manuals including common sales processes such as forecasting
• Assist supervisors/managers/sales support with transition of new recruits onto the sales floor and plan ongoing development needs
• Coach sales managers on external and internal sales processes
• Consult with regional sales leaders and the corporate sales training team about special projects or external consulting needs
• Deliver classroom, e-learning, and blended training in the region; deliver internal sales process methodologies and selected external methodologies such as Miller Heiman
• Contribute to overall sales training curriculum design and colleague interpersonal skills programming
• Interpret sales skills assessments and review results with individuals and managers; actively participate in follow-up activities
• Review effectiveness of sales training provision, suggest revisions, and design presentations and short courses for project work
• Enable knowledge sharing and cooperation between sales enablement and other internal teams; bridge gaps between sales and marketing, product, and customer support
• Facilitate communication within the sales enablement team and keep stakeholders informed about initiatives
• Complete train-the-trainer external sales training and become certified to facilitate ISC2-presented courses
• Misc duties as assigned

Senior Sales Enablement Specialist

• Oversee management of 160+ ISC2 chapters worldwide, formation and onboarding of new chapters
• Develop policies, processes and procedures for chapter functions and operations
• Collaborate on development and launch of ISC2 corporate initiatives for chapters globally and with regional teams for implementation
• Lead implementation of key change initiatives related to Board-approved chapter strategy
• Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees) providing support, guidance and resources
• Develop data-driven strategies to ensure chapter leaders and members recognize ISC2 membership value and remain engaged
• Lead execution of ISC2-hosted events and forums for chapters to ensure participation and engagement
• Provide regular outreach to chapters to align chapter activities with ISC2 goals and mission
• Collaborate with ISC2 business units on marketing communication strategies and campaigns for chapter programs
• Supervise regional chapter specialists, maintaining SLA’s, support, communication and training
• Review chapter audits and develop action plans for inactive chapters to meet requirements
• Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships
• Develop awards and recognition program for outstanding chapter achievements
• Establish metrics to gauge member value and report on program activities
• Motivate and lead a diverse, high-performing team; ensure employee engagement, operations performance, continuous learning and succession planning
• Perform miscellaneous duties as assigned

Chapter Relations Manager

• Lead and grow new business revenues for the ISC2 portfolio
• Hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities
• Partner with the Client Success and Solution teams and Product team for customer advocacy and cross-functional collaboration
• Deliver plans and strategies that will achieve agreed-upon sales quotas
• Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio
• Manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term and expand opportunities
• Cultivate key customer relationships and manage stakeholders to advance and close new business
• Mine existing relationships and product footprint to further grow ISC2’s key relationships and expand share of wallet
• Establish and build rapport with ISC2’s primary buyer: the CHRO, CISO, and stakeholders
• Link business needs/outcomes to technology solutions with an eye toward ROI and case studies
• Establish strategies to grow partner revenue and manage/direct partners with quarterly objectives
• Deliver ISC2 product/solution demonstrations and facilitate collaborative online conversations with potential clients
• Engage meaningfully with C-level and Executive decision makers at the enterprise levels
• Support and coach the Client Success team to meet and exceed client needs
• Communicate the voice of clients and prospects and competitor intelligence to internal stakeholders
• Perform miscellaneous duties as assigned

Enterprise Account Executive

Systems Engineer

• Lead the analysis, documentation, and refinement of business requirements for high-impact, complex initiatives
• Serve as a liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
• Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs
• Translate business needs into detailed user stories, acceptance criteria, process flows, and other functional documentation
• Collaborate with solution architects and development teams to ensure business needs are reflected in technical designs
• Work closely with Agile teams and business stakeholders to ensure all scenarios are properly tested, defects are resolved, and the delivered solution meets business expectations and quality standards
• Deliver various project related artifacts throughout the Software Development Lifecycle and assist the Software Quality Team to ensure requirements translate into test cases
• Assist in triaging defects and bugs related to assigned projects in a timely manner considering project timelines
• Contribute a business or process perspective during design reviews and develop use cases to explain/demonstrate business requirements/specifications to the IT team
• Perform miscellaneous duties as assigned

Senior Business Systems Analyst

Human Resources

• Partner with HR leadership to develop and execute HR initiatives that drive culture, employee engagement, performance, and organizational growth.
• Work collaboratively with HR team members to ensure successful implementation of initiatives.
• Lead projects related to talent acquisition, onboarding, compensation, benefits, retention strategies, and succession planning to attract and retain top talent.
• Partner with Learning and Development to champion professional development programs and foster continuous learning and growth.
• Develop and implement performance management systems that align individual goals with organizational objectives.
• Monitor and assess employee satisfaction and morale, recommending solutions to maintain a positive work environment.
• Develop and refine HR processes to ensure efficiency, scalability, and compliance across the organization.
• Oversee execution of HR projects with attention to timelines, budget, and quality.
• Assist with talent management activities as needed and perform miscellaneous duties as assigned.
• Report to the Human Resources leader and partner with leadership and employees at all levels.

Senior Human Resources Generalist

Ecommerce

• Own and drive the ISC2.org ecommerce site experience including strategy, planning, content and product display
• Be accountable for ISC2.org business performance and KPIs (sessions, revenue, conversion, RPV, repeat purchase rate, cross-sell rate, new customer percentage)
• Build and own the digital site roadmap and testing roadmap; manage A/B testing and report learnings
• Partner with UX, tech, creative, product, finance and operations to ensure seamless customer experience and timely execution
• Manage the marketing operations function and martech stack (Salesforce Marketing Cloud) to move from transactional to strategic
• Drive innovative commerce features, functionality, content and direct-to-consumer sales and retention strategies
• Analyze and optimize the customer journey from navigation to checkout to maximize conversion rates
• Define and implement product merchandising strategies: assortment, pricing, promotions, inventory management
• Develop and own digital marketing strategy across PPC, email, social, affiliate and content; manage 3rd party agencies
• Manage relationships with key e-commerce partners including Amazon and third-party agencies
• Provide P&L responsibility, drive to daily/weekly/quarterly/annual targets and adjust plans to meet revenue goals
• Report to Senior Director, Marketing and lead ecommerce & marketing operations team members
• Miscellaneous duties as assigned

Director, Ecommerce and Marketing Operations

• Perform bank account reconciliations for various accounts with multiple currencies.
• Perform fixed asset and intangible asset account reconciliations.
• Assist tax and compliance area with all related ledger domestic and international tax postings and support.
• Analyze monthly revenue and cost of sales accounts for accurate posting and ASC606 application to coordinate any adjustment entries needed.
• Prepare necessary supporting documentation for all internal and external audit requests, domestic and international.
• Aide in all domestic and international tax returns as needed.
• Assist in the annual budgeting process, and support the monthly forecasting.
• Review AP bills and expense reports for proper coding to forecasts.
• Perform monthly flux analysis on various accounts and cost centers.
• Record various journal entries with proper supporting documentation for clean audit trail.
• Perform complex account analysis for monthly allocation journal entries.
• Collaborate with multiple teams across the organization to provide financial reporting.
• Various other monthly, quarterly and annual close tasks.
• Ensure all accounting activities comply with GAAP/IFRS.
• Consistent monitoring and updating of all standard operating procedures.
• Performs and coordinates special projects and ad hoc requests by management.
• Continual process improvement while supporting proper internal controls.
• Perform various research activities.
• Perform miscellaneous duties, as assigned.

Staff Accountant

Director

• Lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms
• Oversee the full lifecycle of key digital platforms including: CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms
• Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems
• Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics
• Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution
• Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes
• Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts
• Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP)
• Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement
• Enable measurement frameworks for personalization and content targeting
• Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement
• Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation
• Build and manage a high-performing team including Manager of Enterprise Applications, Web Analytics & Tagging Lead, and Community & Engagement Platforms Owner
• Provide mentorship and technical guidance across assigned platforms and staff

Senior Director, Digital Platforms

Software Engineer

• Collaborates with colleagues across the Learning Experience team and Professional Development function to create engaging digital learning experiences delivered through our LMS.
• Coordinates and supports the configuration for digital development within the LMS including appearance, course objective information, specifications, etc., adhering to management guidance.
• Create course curriculum content master shells and build eLearning components to be fully functional with the LMS for deployment.
• Develop and deliver relevant course materials and support Operations with troubleshooting and fulfillment issues.
• Identify, triage, troubleshoot and resolve technical or learner issues with the Operations team promptly.
• Support usability, accessibility, and quality assurance across various digital learning components.
• Assist in documentation and enhancement of processes and procedures; suggest or collaborate on updates as needed.
• Support course releases and training communications and provide training on LMS functionality and limitations.
• Engage with cross-functional teams to answer questions related to course schedules, cancellations, and learner activity.
• Research and recommend new technologies and tools to enhance digital learning experiences.
• Remain knowledgeable in best practices, strategies, tools, and current preferences in curriculum and learning design and development.

Digital Developer

Business Development Rep

• Research inbound and outbound leads to assess fit and buying potential
• Engage prospects via phone, email, and social channels to qualify interest and gather key information
• Maintain accurate records of prospect interactions and qualification notes in the CRM
• Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels
• Nurture leads and schedule qualified sales appointments for Account Executives
• Collaborate with Marketing and Sales to refine targeting strategies and campaigns
• Provide feedback on lead quality and campaign performance to Marketing
• Generate regular reports on activity, conversion rates, and pipeline contribution
• Work closely with Account Executives to ensure smooth handoff of qualified leads
• Meet or exceed daily/weekly activity and meeting-setting goals
• Misc duties as assigned

Business Development Representative

Accounts Payable

• Process invoices and expense reports by reviewing them for appropriate documentation, routing to appropriate responsible party for approval, coding transactions, and posting transactions with a strong focus on cost to budget analysis
• Prepare month end accruals for all vendors and purchasing card transactions
• Monthly reconciliation of all balance sheet payable accounts
• Prepare IRS form 1099s for annual reporting of vendor payments
• Order and replace purchasing cards and maintain appropriate credit limits per job functions
• Update and maintain vendor database, including all banking details
• Post transactions to journals, ledgers and other records
• Maintain accurate process documentation for all functions in the AP area
• Provide supporting documentation for audits
• Maintain regular necessary and professional communication with vendors
• Perform other special projects requested by management

Enterprise Support Specialist, EMEA

Customer Experience Associate

Board Secretariat Manager

Publications and Translations Lead

Customer Experience Associate

Associate Accountant

Customer Success Account Manager

VP, Global Marketing

Exam Content Process Manager

Vice President, Global Marketing

Enterprise Account Executive, Federal

Instructor Program Manager

Senior Sales Enablement Specialist

Chapter Relations Manager

Enterprise Account Executive

Senior Business Systems Analyst

Senior Human Resources Generalist

Director, Ecommerce and Marketing Operations

Staff Accountant

Senior Director, Digital Platforms

Digital Developer

Business Development Representative

Accounts Payable Specialist