UI/UX Member Journey Architect

ISC2

UI/UX Member Journey Architect at ISC2 shaping digital experiences for members and stakeholders. Role involves journey mapping, touchpoint strategies, and UI/UX best practices.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $112,947 - $151,514 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UI/UX Design, Journey Mapping, and Information Architecture, with a strong focus on measurable metrics and user experience optimization. Proficient in wireframing, design tools, and CMS platforms to enhance digital experiences.

Highest-signal resume keywords

UI/UX DesignJourney MappingInformation ArchitectureWireframing ToolsHTML and CSS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

UI/UX DesignJourney MappingInformation ArchitectureWireframingHTMLCSSJavaScriptAI PrinciplesDigital Experience DesignMeasurable Metrics

Soft Skills

Analytical SkillsCollaborationProblem-Solving

Tools & Technologies

FigmaAdobe Creative SuiteCMS PlatformsWireframe Tools

Industry Keywords

User FlowsTouchpointsCSAT ImprovementsDigital Content EnvironmentsUI/UX Best Practices

About the role

Key responsibilities & impact

Identify and draft current and target journeys, touchpoints, for high priority flows.
Define measurable metrics, insights and outcomes with enterprise architecture.
Analytics related to member outcomes, conversions, drop/offs and friction points.
Support CSAT improvements.
Drive UI/UX roadmap recommendations, templates and backlog support.
Perform on key deliverables, including user flows and journeys, measurable metrics, key touchpoints, UI/UX best practices, and CSAT improvements.
Perform miscellaneous duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in UX/UI Design, Human-Computer Interaction, Graphic Design, Digital Media, Computer Science, or a related field, preferred.
Will consider candidates with a high school diploma and at least nine (9) years of professional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
5-8 yrs professional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
Hands-on experience with wireframing and design tools such as Figma or Adobe Creative Suite.
Experience with CMS platforms and digital content environments is important for managing and optimizing user experiences.
Experience with wireframe tools is required.
Experience with design tools such as Adobe Suite.
Experience with HTML and CSS, required.
Experience with JavaScript, preferred.
Experience with CMS Tools.
Experience with AI principles and AI Tooling.

Benefits

Comp & perks

Information regarding our comprehensive benefits package is available here.