Customer, Salesforce Training Specialist

ISC2

Customer & Salesforce Training Specialist at ISC2 responsible for developing customer education and Salesforce training programs. Collaborating with various teams to drive product adoption and engagement.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,478 - $100,071 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering customer-facing education programs, with a strong focus on Salesforce training initiatives. Proficient in creating engaging learning materials across various formats to enhance customer engagement and utilization.

Highest-signal resume keywords

Salesforce CRM ExperienceTraining Program DevelopmentCustomer EducationLearning Content CreationOnboarding and Education Sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentCurriculum DesignInstructional DesignContent CreationBusiness Process TrainingReporting and DashboardsVirtual LearningSelf-Paced LearningUser Guide DevelopmentKnowledge Article Creation

Soft Skills

CollaborationCommunicationCustomer EngagementAdaptabilityProblem-Solving

Tools & Technologies

SalesforceAI Tools

Industry Keywords

Customer SuccessSales EnablementOrganizational DevelopmentLearning and DevelopmentEducation

About the role

Key responsibilities & impact

Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences.
Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids.
Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities.
Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization.
Serve as the subject matter expert for Salesforce training initiatives.
Deliver Salesforce training programs for internal employees and external users.
Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.

Requirements

What you’ll need

Bachelor's degree in Education, Training, Communications, Business Administration, Organizational Development, or a related field.
Minimum of 3-5 years of experience in training, learning and development, customer education, sales enablement, or a related role.
Experience working with Salesforce CRM required.
Experience delivering training to both internal and external audiences preferred.
Experience creating learning content in multiple formats, including instructor-led, virtual, and self-paced learning.
Experience working with AI tools or a demonstrated willingness to learn.

Benefits

Comp & perks

Comprehensive benefits package available