iRhythm Technologies, Inc.

Systems Engineer

• Lead stakeholder discussions to define and document requirements
• Maintain system architecture documentation and models
• Support post-market monitoring of algorithm performance
• Manage end-to-end product trace matrices
• Review and provide technical input to design deliverables
• Collaborate with cross-functional teams

Senior Systems Engineer II – Platform Services

Compliance

• Conduct due diligence reviews and assist with related documentation and analysis
• Attend and support hotline investigation interviews and investigative follow-up activities
• Perform benchmarking analysis comparing the iRTC hotline program against industry standards and best practices
• Research, prepare, and present summaries on emerging compliance hot topics, regulatory updates, and industry concerns
• Brainstorm and present recommendations on how GRI can better incorporate artificial intelligence into day-to-day business operations and compliance processes
• Maintain and organize the MedCompli Compliance repository and related documentation
• Conduct social media monitoring to identify potential compliance or reputational risks
• Review and analyze compliance policies for clarity, consistency, and regulatory alignment
• Identify gaps and recommend enhancements to the company’s Code of Conduct and related compliance materials
• Assist with privacy projects
• Assist with additional compliance and legal projects as assigned

Compliance Intern

• Develop compelling presentations, executive communications, and data visualizations that translate complex information into clear, actionable insights for leadership and cross-functional stakeholders.
• Build, maintain, and analyze dashboards and reporting tools to support strategic decision-making and operational effectiveness.
• Analyze trends, metrics, and program data to identify insights, opportunities, and areas for improvement.
• Partner cross-functionally to support organizational initiatives through effective communication, reporting, and project coordination.
• Design and deliver engaging training materials, educational content, and presentations to support awareness and adoption of key initiatives.
• Create polished slide decks, briefing materials, and reports for senior leadership meetings and presentations.
• Support project management activities including tracking deliverables, timelines, action items, and follow-up activities.
• Conduct research and synthesize findings into concise, audience-appropriate summaries and recommendations.

Compliance & Ethics Specialist

• Facilitate stakeholder discussions to define and document system and subsystem requirements as well as workflows
• Oversee the end-to-end data flow from the medical device, through mobile connectivity (e.g., BLE, Cellular, Wi-Fi), and into the cloud infrastructure
• Maintain and update system architecture documents and models to accurately reflect current designs
• Contribute to the management of trace matrices linking design inputs to outputs at both system and enterprise levels
• Review and provide input on design deliverables like software specifications, design documentation, and V&V strategies, including test protocols and reports as well as regulatory submissions
• Participate in risk management throughout product development and during field complaint investigations
• Assist with design transfer and software deployment activities
• Remain up-to-date with industry standards and regulatory requirements.

Senior Systems Engineer

• Lead stakeholder discussions to define and document system and subsystem requirements
• Maintain detailed system architecture documentation and models (e.g., SysML)
• Support post-market monitoring of algorithm performance, including scripting (Python)
• Contribute to risk management and field complaint investigations
• Manage end-to-end product trace matrices, illustrating design input/output relationships
• Review and provide technical input to design deliverables like software specifications, design documents, test plans, and reports
• Collaborate with cross-functional teams to establish workflows and ensure seamless system integration
• Conduct compliance gap assessments, assist with regulatory submissions, and stay current with relevant standards
• Support cybersecurity initiatives and integrate security best practices into system and subsystem designs
• Contribute to design transfer and software deployment or launch activities

Senior Systems Engineer II – ECG Monitoring Applications

Program Manager

• Ability to perform the role effectively for an average of 6 opportunities concurrently
• Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service
• Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
• Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices
• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias
• Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs
• Identify challenges with the current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
• Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
• Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service
• Accountable to prioritizing work that meets the needs of iRhythm business goals

Customer Experience Program Manager – Central & Northeast Region

• Lead the design, development, and delivery of training programs that align with commercial strategy, reinforce key messages, and elevate field capability.
• Own onboarding and everboarding programs end-to-end, ensuring structure, content, and delivery consistently drive measurable readiness and performance.
• Create and maintain instructor-led, self-guided, and virtual learning modules that are educationally sound, logically structured, and aligned to learning objectives.
• Establish program metrics and evaluate impact; use performance data and field insights to iterate and enhance content and delivery approaches.
• Develop and implement reinforcement (“pull-through”) plans to support sustained adoption of skills, knowledge, and behaviors.
• Partner with Enablement, Marketing, Sales, Commercial Partners, Clinical, Commercial Operations, and other functional teams to ensure training programs reflect current strategy, market trends, and field needs.
• Maintain strong relationships with commercial leadership and field teams to identify emerging capability gaps and proactively shape solutions.
• Designs and delivers leadership development initiatives that strengthen frontline commercial leader capability, providing coaching frameworks, practical tools, and resources that enable commercial leaders to effectively develop, guide, and elevate field performance.
• Manage, coach and set clear expectations with the Commercial Field Training (CFT) team to ensure consistency in messaging, training, and field support.
• Lead and contribute to cross-functional initiatives that enhance commercial effectiveness, readiness, and execution.
• Conduct field rides to observe selling behaviors, assess training applications, and gather insights that inform program enhancements.
• Promote awareness and adoption of training programs across the commercial organization through effective internal communication and engagement strategies.
• Ensure training materials remain current with product updates, competitive shifts, and evolving market conditions.
• Develop and deliver sales skills training programs designed to drive consistent growth in capability, confidence, and productivity within the sales organization.

Commercial Training Program Manager

Technical Project Manager

• Lead end‑to‑end delivery of large‑scale IT programs including ERP, CRM, cloud, data, cybersecurity, and enterprise application initiatives
• Own project planning activities including scope definition, work breakdown structures, dependency mapping, resourcing, budgeting, timelines, risk management, and delivery metrics
• Partner with business stakeholders to translate strategic objectives into executable project roadmaps and delivery plans
• Drive project execution using Agile, Hybrid, and Waterfall methodologies as appropriate
• Serve as Scrum Master for Agile delivery teams when required (sprint planning, backlog grooming, stand‑ups, retrospectives)
• Manage cross‑functional dependencies across IT, Information Security, Compliance, Legal, Finance, and external vendors
• Proactively identify delivery risks and issues, develop mitigation plans, and escalate when appropriate
• Ensure projects adhere to corporate governance, SDLC standards, cybersecurity policies, and regulatory requirements (SOX, HIPAA where applicable)
• Lead executive‑level status reporting, steering committee updates, and decision forums
• Support change management, release planning, and production cutover activities
• Drive continuous improvement across PMO processes, tools, and delivery practices

Senior Technical Project Manager, IT

Manager

• Serve as the primary field-facing contact for all access and reimbursement-related inquiries from assigned accounts.
• Analyze and resolve reimbursement barriers, working cross-functionally with providers, internal revenue cycle teams, and payers when needed.
• Track and report access challenges, trends, and opportunities in real-time.
• Train provider staff on co-pay support, prior authorization processes, and coverage requirements to reduce delays and denials.
• Act as a regional subject matter expert on payer policy coverage, reimbursement pathways, acquisition models, and claims workflows.
• Support pull-through of payer coverage policies, LCM decisions, and ensure alignment with commercial and market access strategy.
• Identify evolving payer policies or state/federal regulation shifts and proactively communicate their impact to internal stakeholders.
• Collaborate with the Market Access team to build and execute regional access strategies.
• Maintain deep knowledge of CMS policies (especially Medicare Parts B & D), commercial payer processes, and HIPAA compliance.
• Use data to identify trends in denials, access delays, or payer barriers, and share insights to improve access pathways.

Reimbursement Access Manager

Sales

• In three to five sentences, give a clear, objective statement of the job’s role and responsibilities.
• Utilize 7 - 10 bullets that capture the essential duties of the job.

Regional Sales Director

Account Manager

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow.
• Suggest new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts.
• Work to develop action plans to improve account performance.

Key Account Manager

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act in a timely manner to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow.
• Suggest new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts.
• Work to develop action plans to improve account performance.

Key Accounts Manager

Security Engineer

• Provide senior-level cybersecurity leadership across product development, influencing secure design decisions at scale.
• Drive adoption and continuous improvement of the Secure Product Development Framework (SPDF) and secure SDLC practices.
• Translate complex cybersecurity risks into clear, actionable guidance for engineering and business stakeholders.
• Ensure compliance with FDA cybersecurity guidance (including Section 524B) and global data privacy regulations (HIPAA, GDPR) in partnership with Regulatory, Quality, Privacy, and Cybersecurity teams.
• Develop and maintain cybersecurity documentation to support pre- and post-market regulatory requirements.
• Lead and mature cybersecurity risk management practices, including threat modeling, Cybersecurity Risk Assessments (CSRAs), and security design reviews.
• Develop and maintain threat models and data flow diagrams, incorporating considerations for patient safety, data privacy, and system integrity.
• Advise on and review secure architectures across embedded systems, applications, cloud, and IoMT platforms.
• Participate in design reviews, providing actionable recommendations to strengthen system security requirements.
• Oversee vulnerability management programs, including detection, scanning, remediation, and coordinated disclosure (PSIRT).
• Leverage application security and threat detection tools (e.g., Veracode, Snyk, GitLab) to identify and address vulnerabilities early in the SDLC.
• Support incident response and post-market monitoring, driving root cause analysis and preventive actions.
• Oversee SBOM management, third-party risk, and software supply chain security, ensuring transparency and risk mitigation across components.
• Partner closely with Product, R&D, Quality, Regulatory, Privacy, and Cloud teams to embed security throughout the product lifecycle and ensure alignment across stakeholders.