iRhythm Technologies, Inc.

Full-stack Engineer

• Lead the design, development, and deployment of scalable, secure, and high-performance websites and applications using Adobe Experience Manager (AEM).
• Build and maintain responsive, accessible, SEO-optimized front-end experiences using React, JavaScript/TypeScript, HTML5, CSS3, and UX/UI best practices.
• Develop and maintain back-end services using Node.js, Java, OSGi, Sling, REST APIs, and relational databases (MySQL/PostgreSQL).
• Drive integration between AEM, HubSpot, and Salesforce.com—including data sync, personalization, lead capture, and marketing automation workflows.
• Implement CI/CD pipelines, version control (Git), and agile best practices to streamline deployments.
• Manage external partners; conduct code reviews and architectural oversight.
• Translate marketing, product, and IT requirements into technical roadmaps; prioritize and allocate resources.
• Oversee CMS maintenance, upgrades, user licensing, and adoption of new features.
• Educate cross-functional teams on CMS capabilities, third-party tools, and integration best practices.
• Ensure web security and data protection compliance (HIPAA, GDPR).
• Maintain technical documentation and system diagrams to ensure knowledge continuity.
• Work closely with Marketing, Product, IT, and external vendors to deliver seamless user experiences and data integrations.
• Communicate technical concepts clearly to non-technical stakeholders.

Full-Stack Web Development Manager – Adobe AEM, Marketing Integrations

Program Manager

• Actively participate in the planning, execution, and evaluation of organization wide transformation initiatives
• Act as an organizational change agent, promoting a culture of transformation, innovation, and resilience
• Manage stakeholder expectations and communications effectively
• Track program performance metrics and make necessary adjustments
• Foster open communication and serve as a trusted advisor
• Identify and mitigate program risk

Senior Program Manager, Transformation

• Lead the R&D PMO, managing a portfolio of programs spanning new product development, sustaining engineering, automation, and AI/ML initiatives.
• Partner with senior executives to prioritize investments, allocate resources, and balance near-term delivery with long-term innovation.
• Develop, implement, and continuously refine program management methodologies, tools, and governance frameworks to ensure scalability and consistency.
• Drive alignment across cross-functional teams, including engineering, manufacturing, clinical, quality, supply chain, and regulatory, to deliver products from concept through commercialization.
• Oversee risk management practices at program and portfolio levels, ensuring proactive mitigation strategies are in place.
• Establish and monitor KPIs, milestones, and metrics that provide transparency into program health and organizational capacity.

Senior Director, Technology Program Management

Account Manager

• Proactively identify and cultivate new business opportunities through strategic targeting of EPs, cardiologists, and healthcare administrators within hospitals, IDNs, and private practices
• Develop and execute a territory growth plan that emphasizes market penetration, product adoption, and long-term customer value
• Lead the full sales cycle, from lead generation and needs assessment to contract close and onboarding
• Deliver high-impact, data-driven sales presentations that effectively communicate clinical and economic value of the Zio platform
• Establish and deepen relationships with key opinion leaders (KOLs), physicians, and executive stakeholders to develop champions and long-term advocacy
• Navigate complex healthcare environments to drive strategic partnerships and account conversions
• Build and maintain a robust sales pipeline using Salesforce.com to ensure accurate forecasting, territory planning, and timely reporting
• Manage the ongoing performance and operational health of accounts, including training, inventory management, workflow optimization, and usage growth
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Continuously analyze territory performance, market trends, and competitive activity to refine strategies and identify opportunities for differentiation
• Provide ongoing feedback to leadership on territory dynamics, customer needs, and market shifts
• Consistently meet or exceed quarterly and annual sales goals

Territory Manager

Customer Support

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Customer Care Advocate

Manager

• Drive the overall development of the Global Clinical Operations training strategy through collaboration with leadership; identifying training gaps and developing targeted solutions to improve production quality and efficiency
• Be a change champion, continuously refining training methods, curriculum, and instructional design to improve engagement and effectiveness
• Ensure compliance with regulatory and quality standards, integrating training with ongoing FDA remediation efforts
• Monitor training effectiveness, utilizing data-driven approaches to adjust methodologies and maximize learning impact
• Lead and develop a team of onshore and offshore trainers, ensuring alignment with business growth and quality objectives
• Oversee new hire training to ensure QCTs are onboarded efficiently and achieve competency milestones on schedule
• Drive ongoing competency progression, providing refresher training and skills enhancement to support performance improvement

Manager, Clinical Training

Sales

• Design and execute an aggressive growth plan
• Lead and develop sales strategies
• Build and manage a team of Regional Sales Directors and Territory Managers

Area Vice President, Sales – Central Region

Product Manager

• Own & manage the success of devices within the Zio platform, including biosensor hardware and service
• Responsible for development, life cycle management, service operations, data analytics, and commercial performance of the biosensor hardware and service
• Conduct Voice of the Customer research to inform the Product Roadmap
• Maintain feature-level backlog and roadmap and manage new features from development through launch
• Coordinate product launch readiness activities across R&D, Regulatory, Clinical Operations, Sales Enablement, Sales Training, and Marketing
• Define, track and report product health; deliver communications/presentations on product status and future strategies
• Manage product prioritization process to focus on high value activities that drive product growth
• Conduct regular business reviews and report on business performance relative to market dynamics
• Maintain strong pulse on customer feedback through Sales & Customer engagement and support objection handling
• Drive cross-functional teams to reach milestones on time and on budget
• Collaborate with Product Management team members on development of processes around product development
• Manage Business and Product operations and collaborate with Commercial team on Product Marketing and Sales Enablement
• Develop product pricing strategy, product positioning and market segmentation/targeting
• Perform market segmentation and competitive analysis; maintain competitive matrix of products
• Work closely with Medical Affairs and the Clinical and Economic Research team on RWE needs
• Forecast and track product sales and contribution margins; understand P&L impact of product decisions
• Support Sales & Marketing on go-to-market strategy, tools, positioning and KOL/reference development
• Provide sales support, product expertise and product-specific presentation materials
• Be responsible for the Marketing Requirements Document and business case for all products in development, including required clinical claims
• Engage Sales Enablement & Training teams in developing training programs for field teams and sales force

Senior Product Manager, ZIO Platform

Director

• Lead the Product Strategy for emerging platforms and solutions in Digital Health, Medical Devices & AI in Medicine
• Coordinate all ideation and upstream product activities and partner closely with Product Management for hardware & digital products, 510(k) readiness, and launch readiness
• Interface with departments throughout the company to synthesize clinical, technical, operational, commercial and market perspectives
• Conduct voice of the customer research, inform Portfolio Roadmap, partner with Product Management on new features from development through launch
• Coordinate product launch readiness activities across R&D, Regulatory, Clinical Operations, Sales Enablement, Sales Training, and Marketing
• Coordinate activities for successful 510K submission and post 510K activities
• Define, track and report Product health metrics; deliver communications/presentations on product status and future strategies
• Manage Business and Product Strategy; guide pricing strategy, positioning and market segmentation/ targeting
• Own the financial model, forecast and track product sales and contribution margins
• Maintain competitive intelligence and competitive matrix; work closely with Sales leadership to vet target market opportunities

Product Director, Emerging Platforms

QA Engineer

• Analyze requirements and design test plans to ensure comprehensive test coverage for new features and existing functionalities.
• Develop, execute, and maintain manual test cases for web, mobile, and/or API applications, familiar with and automated test cases.
• Collaborate with cross-functional teams to deliver high-quality software in Agile/Scrum environments
• Analyze test results and provide detailed quality reports to stakeholders, including test coverage, defect metrics, and release readiness
• Contribute to the documentation supporting all phases of the medical device development lifecycle

Senior SQA Engineer

Procurement

Lead global procurement strategy and operations for iRhythm.
Oversee a $300M+ spend portfolio across Direct and Indirect categories.
Define and execute a comprehensive global procurement strategy aligned with corporate objectives.
Lead transformation initiatives including digitalization, automation, and strategic sourcing.
Collaborate across functions to improve P2P process and maximize ROI.
Establish strategic supplier partnerships and oversee supplier performance and contract negotiations.
Build and mentor a high-performing procurement organization.
Ensure procurement practices meet regulatory requirements (ISO 13485, FDA) and develop risk management frameworks.

Vice President, Procurement

• Position: Program Manager, Customer Experience\n• Location: Remote – National US\n• About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.\n• Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.\n• Responsibilities include creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.\n• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.\n• Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions.\n• Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagement.\n• Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.\n• Accountable to prioritizing work that meets the needs of iRhythm business goals.\n• Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business\n• Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems.

CX Program Manager

• The Customer Care Advocate is part of a high-volume inbound Contact Center, verifying and investigating patient insurance, estimating benefit coverage and out-of-pocket costs, and discussing patient responsibilities and/or patient payment options.\n• Typical daily responsibilities include answering inbound calls, providing benefits investigations via phone and online portals, collecting information from customers, outbound patient calls, and documenting activities in iRhythm’s customer support system.\n• The ideal candidate will have experience in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.\n• Shift: Available Shifts (CST): Monday - Friday 11:30 PM - 7:30 AM.\n• Responsibilities: Answer inbound calls in our Contact Center; Provide an estimate of the potential patient responsibility; Make outbound calls to discuss payment options; Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend payment options; Update records with complete patient and insurance information; Assist and cross train in other departments as needed; Maintain confidentiality of patient data and medical records in HIPAA compliance; Maintain consistent work presence and be available for ad hoc check-ins with managers; Deliver on productivity objectives; Produce high-quality, high-volume work; Provide superior customer care by troubleshooting issues; Respond to inquiries and complete order fulfillment; Maintain a positive attitude and working relationship with customers and iRhythm associates.\n• Required Qualifications: High school diploma or equivalent; 3+ years of overnight shift experience; 3+ years of healthcare customer service; Experience in high-volume Contact Center; Proficiency with Microsoft Office and virtual tools; Strong verbal and written communication; Flexibility and adaptability; Strong customer service evidenced through multiple modalities; Patience, professionalism under stress; Independent thinking and sound judgement.\n• Preferred Qualifications: Bachelor’s Degree or relevant experience; Health insurance/benefits investigations/reimbursement experience; Experience documenting patient financial information; Experience with CRM software, Provider Engagement Portals, and Salesforce preferred.\n• Location: Remote - US; Estimated Pay Range: $20.19 - $25.00; Equal Opportunity Employer.

Customer Care Advocate | Monday - Friday (11pm - 7:30am CST)

• Strategy Development: Lead the development of integrated value-based strategies that combine HEOR, AI innovation, and payer policy insights to support lifecycle management and commercialization success. Shape iRhythm’s roadmap for AI-enabled diagnostics and predictive modeling in alignment with market access, clinical, and operational goals. Translate healthcare policy trends and payer dynamics—especially for cardiovascular comorbid populations—into actionable growth strategies.
• Population Health Program Development & TAM Expansion: Design and oversee the launch of scalable Population Health Programs that use predictive models, risk stratification, and targeted monitoring pathways to identify and manage high-need populations (e.g., diabetes, CKD, COPD). Ensure these programs are integrated into health system workflows and value-based care arrangements, enabling earlier intervention, improved outcomes, and cost savings. Drive TAM growth by identifying new patient segments and clinical scenarios where Zio monitoring delivers clinical and economic value.
• Programmatic Play Creation and Field Enablement: Develop and institutionalize programmatic plays that can be operationalized by Market Access and Commercial teams across diverse customer types. Provide strategic blueprints, messaging frameworks, and outcome-based models that field teams can adapt to payer/provider needs. Collaborate with Sales Training and Commercial Operations to ensure materials are accessible, measurable, and scalable.
• Evidence Generation & Real-World Research: Lead development of real-world evidence (RWE) and economic data that reinforce the clinical and economic value of iRhythm’s technologies. Partner with Clinical Development and Medical Affairs to ensure endpoints support both regulatory requirements and health system decision-making. Guide creation of payer value dossiers, HTA submissions, and peer-reviewed publications that support access, reimbursement, and guideline inclusion.
• Innovation and AI Integration: Direct iRhythm’s AI strategy from a payer and provider utility lens, ensuring that innovations in prediction and workflow support are clinically relevant and economically compelling. Align predictive modeling outputs with operational programs and value-based payment models. Support the integration of AI tools into real-world deployments, enabling automated patient identification and targeted care escalation.
• External Stakeholder Engagement: Cultivate high-value relationships with payers, health systems, policy influencers, HTA agencies, and patient advocacy groups. Represent iRhythm in external scientific, regulatory, and policy settings to shape digital health innovation narratives. Ensure external input informs internal strategy and product evolution.
• Team Leadership and Cross-Functional Collaboration: Build and lead a high-impact team across HEOR, population health strategy, payer engagement, and AI innovation. Drive strategic alignment across Clinical, Regulatory, Product, Medical Affairs, and Commercial teams to ensure program success and value realization. Foster a performance-driven, collaborative culture focused on innovation, scientific rigor, and real-world impact.