iRhythm Technologies, Inc.

Executive Assistant

• Serve as a trusted partner to the CFO and the Finance Leadership Team
• Anticipate needs and proactively address issues before they arise
• Prepare executive-level materials, presentations, talking points, Board decks, and communications
• Partner with business leaders to track deliverables end-to-end
• Manage complex calendars, travel, and event logistics
• Plan and execute meetings, off-sites, and team events
• Identify and implement process improvements
• Build trusted relationships across iRhythm

Manager

• Build a shared understanding of resource requirements and project timelines for key enterprise programs
• Lead the development of resource planning strategies, tools, and processes to align resource allocation with project demands and organizational goals
• Implement the new resource management processes and tools and continuously improve them in response to business needs
• Identify, escalate and facilitate the resolution of conflicts, bottlenecks or imbalances in resource allocation
• Facilitate the development of and maintain accurate resource records and documentation
• Monitor resource utilization trends and provide timely feedback to leadership
• Champion documentation, standardization, and proliferation of resource management process and best practices
• Conduct resource capacity planning to assess and manage resource demands based on project priorities and objectives

Program Resource Manager

Customer Support

• Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account)
• Coordinate and facilitate multiple trainings; use approved AI tools
• Create and maintain training content (KB articles, decks, simulations, AI aids)
• Deliver high-quality facilitation (remote + occasional in-person)
• Document training in Workday Learning
• Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders
• Uphold standards & compliance

Customer Care Trainer

• Analyze, monitor, and influence legislation, regulations, and emerging issues affecting the industry
• Build and maintain relationships with key policymakers on Capitol Hill, government officials, agencies, and industry associations
• Establish and sustain collaborative relationships with leading patient advocacy and professional associations
• Conduct direct one-on-one meetings to advocate for the company’s objectives
• Evaluate the executive, regulatory, and legislative environment to identify risks and opportunities
• Provide senior leadership with thorough briefings including recommended actions based on the latest developments
• Cultivate and maintain relationships with Administration officials
• Enhance internal understanding of the federal policymaking process

Senior Manager, Government Affairs and Health Policy

Technical Project Manager

• Project Planning: Collaborate with product management, engineering, quality and regulatory assurance
• Drives project planning, WBS, estimation, resources, scheduling, timelines, risks
• Create and maintain the technical project release plan
• Primary owner of project plan initiation through post implementation
• Act as a scrum master for sprint planning, backlog refinement, stand-ups
• Facilitate and participate in technical discussions within technical engineers

Senior Technical Project Manager

Compliance

• Developing and executing regulatory strategies for new and modified medical devices in line with business objectives
• Manage regulatory associates as needed, responsible for team’s work planning, guidance, execution and talent development
• Lead FDA submissions (510(k) or pre-submissions) with the team, including wearable devices, as well as artificial intelligence (AI) Software as a Medical Device (SaMD) products
• Key Regulatory SME and review & approve advertising and promotional materials to ensure regulatory compliance
• Regulatory strategy and processes for product life cycle management
• Lead EU MDR Technical Documentation and other international submissions for both wearable devices and SaMD
• Developing regulatory tools and matrices to enhance team efficiency and capabilities as needed
• Lead regulatory expert in AI, SaMD, Cybersecurity, collaborating with stakeholders establishing necessary processes to ensure regulation compliance
• Preparing international and domestic regulatory filings/registrations in line with established project timelines
• Interacting with regulatory authorities during the development and review process to ensure submission clearance
• Review and approve product design changes to maintain regulatory compliance for significant changes
• Author or revise SOPs to improve regulatory compliance within the Quality System
• Monitoring the impact of changing global regulations on submission strategies & registrations
• Support external and internal audits
• Perform other regulatory-related duties as assigned.

Manager, Regulatory Affairs

Accounting Manager

• Be a subject matter expert in the manufacturing process from raw material to finished goods and cost of sales.
• Perform analytics throughout the month on cost of sales, absorption, PPV, and other metrics to ensure timing and accuracy of standards and gross margins.
• Maintain the integrity and accuracy of product cost data; assist with close activities as needed.
• Collaborate with cross-functional teams to analyze cost accounting data and provide insights to drive business decisions.
• Lead matrixed team of accountants in a global organization.
• Delegate process improvement projects, documentation, ad-hoc analysis, and support them in close by reviewing and approving month end close journal entries.
• Ensure compliance with the Company's policies, internal controls, procedures, and regulatory requirements (administer/maintenance of protected health information).
• Establish inventory policies and processes and continuously improve inventory management practices.
• Assist cost accounting and manufacturing team in setup of manufacturing bill of materials (BOMs) and routings.
• Assist FP&A with product cost related information and modeling for forecast refreshes.

Inventory & Cost Accounting Manager

Program Manager

• Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently
• Responsible for continuous improvement of CX tools and approaches
• Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business
• Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices
• Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies
• Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs

Senior Program Manager, Customer Experience

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned.
• Ability to manage through meetings and training in a Zoom environment on camera.

Customer Care Advocate, Part Time – 20 Hours

QA Engineer

• Provide regulatory compliance leadership, expertise, and direction to iRhythm teams
• Lead and host regulatory inspections and audits
• Plan, coordinate, and execute end-to-end inspection hosting activities
• Serve as a strategic advisor and thought partner to senior leadership
• Coach and support leaders and teams through high-pressure remediation activities

Director, QA Regulatory Compliance

Account Manager

• Proactively identify and cultivate new business opportunities through strategic targeting of EPs, cardiologists, and healthcare administrators within hospitals, IDNs, and private practices.
• Develop and execute a territory growth plan that emphasizes market penetration, product adoption, and long-term customer value.
• Lead the full sales cycle, from lead generation and needs assessment to contract close and onboarding.
• Deliver high-impact, data-driven sales presentations that effectively communicate clinical and economic value of the Zio platform.
• Establish and deepen relationships with key opinion leaders (KOLs), physicians, and executive stakeholders to develop champions and long-term advocacy.
• Navigate complex healthcare environments to drive strategic partnerships and account conversions.
• Build and maintain a robust sales pipeline using Salesforce.com to ensure accurate forecasting, territory planning, and timely reporting.
• Manage the ongoing performance and operational health of accounts, including training, inventory management, workflow optimization, and usage growth.
• Collaborate with cross-functional teams including KAMs, CX, FSRs, Payer Relations, Billing, Customer Success and Marketing to ensure a seamless customer experience.
• Maintain and manage all administrative pieces of the role including business planning, expense reporting and utilization of tools for tracking activity and account health.
• Continuously analyze territory performance, market trends, and competitive activity to refine strategies and identify opportunities for differentiation.
• Provide ongoing feedback to leadership on territory dynamics, customer needs, and market shifts.
• Consistently meet or exceed quarterly and annual sales goals.

Territory Manager – Baltimore, Maryland

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers
• Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
• Act in a timely manner to resolve customer issues
• Provide continuous evaluation of processes and customer workflow
• Suggest new methods to create efficiencies through improved processes and additional technology
• Leverage iRhythm regional expertise as necessary
• Manage, onboard, and support assigned accounts
• Attend and support key customer meetings and sales Quarterly Business Review sessions
• Establish and maintain strong relationships with accounts and the internal sales organization
• Lead or participate in strategic initiatives within assigned accounts
• Conduct in-person account management initiatives as needed
• Monitor and communicate key performance trends across assigned accounts
• Work to develop action plans to improve account performance

Key Account Manager

Product Designer

• Own the end-to-end design, development, and evolution of complex learning solutions
• Serve as a strategic learning partner within the People, Culture, and Experience team
• Translate business strategies, leadership capabilities, and organizational goals into scalable learning architectures
• Design and develop learning experiences grounded in adult learning principles
• Create interactive, visually engaging learning assets
• Lead the design and ongoing evolution of leadership development and onboarding learning experiences
• Partner closely with HR partners and business stakeholders to deliver high-impact learning initiatives
• Establish and uphold design standards, templates, and best practices

Learning Experience Designer

Full-stack Engineer

• Develop features for iRhythm’s cardiac monitoring products
• Design and engineer server-side software and web services
• Partner with product management to translate needs into solutions
• Collaborate with SQA to ensure software quality

Software Engineer II

Financial Planning and Analysis

• Partner with Business Development and cross-functional teams to build and maintain complex financial models
• Support financial due diligence workstreams
• Develop valuation analyses using DCF, comparable company, and precedent transaction methodologies
• Create scenario analyses and sensitivity models to evaluate deal structures
• Support business case modeling for new product launches
• Support post-merger integration planning