iRhythm Technologies, Inc.

Director

• Lead the Product Strategy for emerging platforms and solutions in Digital Health, Medical Devices & AI in Medicine
• Coordinate all ideation and upstream product activities and partner closely with Product Management for hardware & digital products, 510(k) readiness, and launch readiness
• Interface with departments throughout the company to synthesize clinical, technical, operational, commercial and market perspectives
• Conduct voice of the customer research, inform Portfolio Roadmap, partner with Product Management on new features from development through launch
• Coordinate product launch readiness activities across R&D, Regulatory, Clinical Operations, Sales Enablement, Sales Training, and Marketing
• Coordinate activities for successful 510K submission and post 510K activities
• Define, track and report Product health metrics; deliver communications/presentations on product status and future strategies
• Manage Business and Product Strategy; guide pricing strategy, positioning and market segmentation/ targeting
• Own the financial model, forecast and track product sales and contribution margins
• Maintain competitive intelligence and competitive matrix; work closely with Sales leadership to vet target market opportunities

Product Director, Emerging Platforms

QA Engineer

• Analyze requirements and design test plans to ensure comprehensive test coverage for new features and existing functionalities.
• Develop, execute, and maintain manual test cases for web, mobile, and/or API applications, familiar with and automated test cases.
• Collaborate with cross-functional teams to deliver high-quality software in Agile/Scrum environments
• Analyze test results and provide detailed quality reports to stakeholders, including test coverage, defect metrics, and release readiness
• Contribute to the documentation supporting all phases of the medical device development lifecycle

Senior SQA Engineer

Procurement

Lead global procurement strategy and operations for iRhythm.
Oversee a $300M+ spend portfolio across Direct and Indirect categories.
Define and execute a comprehensive global procurement strategy aligned with corporate objectives.
Lead transformation initiatives including digitalization, automation, and strategic sourcing.
Collaborate across functions to improve P2P process and maximize ROI.
Establish strategic supplier partnerships and oversee supplier performance and contract negotiations.
Build and mentor a high-performing procurement organization.
Ensure procurement practices meet regulatory requirements (ISO 13485, FDA) and develop risk management frameworks.

Vice President, Procurement

• Strategy Development: Lead the development of integrated value-based strategies that combine HEOR, AI innovation, and payer policy insights to support lifecycle management and commercialization success. Shape iRhythm’s roadmap for AI-enabled diagnostics and predictive modeling in alignment with market access, clinical, and operational goals. Translate healthcare policy trends and payer dynamics—especially for cardiovascular comorbid populations—into actionable growth strategies.
• Population Health Program Development & TAM Expansion: Design and oversee the launch of scalable Population Health Programs that use predictive models, risk stratification, and targeted monitoring pathways to identify and manage high-need populations (e.g., diabetes, CKD, COPD). Ensure these programs are integrated into health system workflows and value-based care arrangements, enabling earlier intervention, improved outcomes, and cost savings. Drive TAM growth by identifying new patient segments and clinical scenarios where Zio monitoring delivers clinical and economic value.
• Programmatic Play Creation and Field Enablement: Develop and institutionalize programmatic plays that can be operationalized by Market Access and Commercial teams across diverse customer types. Provide strategic blueprints, messaging frameworks, and outcome-based models that field teams can adapt to payer/provider needs. Collaborate with Sales Training and Commercial Operations to ensure materials are accessible, measurable, and scalable.
• Evidence Generation & Real-World Research: Lead development of real-world evidence (RWE) and economic data that reinforce the clinical and economic value of iRhythm’s technologies. Partner with Clinical Development and Medical Affairs to ensure endpoints support both regulatory requirements and health system decision-making. Guide creation of payer value dossiers, HTA submissions, and peer-reviewed publications that support access, reimbursement, and guideline inclusion.
• Innovation and AI Integration: Direct iRhythm’s AI strategy from a payer and provider utility lens, ensuring that innovations in prediction and workflow support are clinically relevant and economically compelling. Align predictive modeling outputs with operational programs and value-based payment models. Support the integration of AI tools into real-world deployments, enabling automated patient identification and targeted care escalation.
• External Stakeholder Engagement: Cultivate high-value relationships with payers, health systems, policy influencers, HTA agencies, and patient advocacy groups. Represent iRhythm in external scientific, regulatory, and policy settings to shape digital health innovation narratives. Ensure external input informs internal strategy and product evolution.
• Team Leadership and Cross-Functional Collaboration: Build and lead a high-impact team across HEOR, population health strategy, payer engagement, and AI innovation. Drive strategic alignment across Clinical, Regulatory, Product, Medical Affairs, and Commercial teams to ensure program success and value realization. Foster a performance-driven, collaborative culture focused on innovation, scientific rigor, and real-world impact.

Senior Director, Population Health and Value Innovation

Customer Support

• The Customer Care Advocate is part of a high-volume inbound Contact Center, verifying and investigating patient insurance, estimating benefit coverage and out-of-pocket costs, and discussing patient responsibilities and/or patient payment options.\n• Typical daily responsibilities include answering inbound calls, providing benefits investigations via phone and online portals, collecting information from customers, outbound patient calls, and documenting activities in iRhythm’s customer support system.\n• The ideal candidate will have experience in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.\n• Shift: Available Shifts (CST): Monday - Friday 11:30 PM - 7:30 AM.\n• Responsibilities: Answer inbound calls in our Contact Center; Provide an estimate of the potential patient responsibility; Make outbound calls to discuss payment options; Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend payment options; Update records with complete patient and insurance information; Assist and cross train in other departments as needed; Maintain confidentiality of patient data and medical records in HIPAA compliance; Maintain consistent work presence and be available for ad hoc check-ins with managers; Deliver on productivity objectives; Produce high-quality, high-volume work; Provide superior customer care by troubleshooting issues; Respond to inquiries and complete order fulfillment; Maintain a positive attitude and working relationship with customers and iRhythm associates.\n• Required Qualifications: High school diploma or equivalent; 3+ years of overnight shift experience; 3+ years of healthcare customer service; Experience in high-volume Contact Center; Proficiency with Microsoft Office and virtual tools; Strong verbal and written communication; Flexibility and adaptability; Strong customer service evidenced through multiple modalities; Patience, professionalism under stress; Independent thinking and sound judgement.\n• Preferred Qualifications: Bachelor’s Degree or relevant experience; Health insurance/benefits investigations/reimbursement experience; Experience documenting patient financial information; Experience with CRM software, Provider Engagement Portals, and Salesforce preferred.\n• Location: Remote - US; Estimated Pay Range: $20.19 - $25.00; Equal Opportunity Employer.

Customer Care Advocate | Monday - Friday (11pm - 7:30am CST)

Program Manager

• Position: Program Manager, Customer Experience\n• Location: Remote – National US\n• About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.\n• Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.\n• Responsibilities include creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.\n• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.\n• Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions.\n• Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagement.\n• Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.\n• Accountable to prioritizing work that meets the needs of iRhythm business goals.\n• Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business\n• Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems.

Product Director, Emerging Platforms

Senior SQA Engineer

Vice President, Procurement

Senior Director, Population Health and Value Innovation

Customer Care Advocate | Monday - Friday (11pm - 7:30am CST)

CX Program Manager