Intuitive

Manager

• Make surgery smarter, safer, and more human
• Collaborate with engineers, clinicians, and innovators
• Contribute to transforming the future of healthcare by addressing surgical challenges
• Maintain an impactful role in healthcare advancements

Field Service Manager

Account Executive

• Provide procedural support to new users to promote safety and effective progression through their learning curves
• Support training activities to include in-services, training labs, attend first case series and development of teams and programs
• Become a clinical expert in the pulmonary oncology space
• Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites, ensuring ongoing commitment to and utilization of the system
• Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics
• Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders
• Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc.

Endoluminal Sales Representative

Consultant

• Lead hospital site consulting initiatives based on observation and training
• Engage with Hospital Executives and Leadership teams on strategies
• Conduct Genesis program initiatives with strategically targeted customers
• Manage complex, extended customer engagements
• Lead departmental and cross-functional projects
• Provide in-person and/or remote consulting services
• Promote collaboration with Genesis and cross-functional teammates
• Onboard, coach, and mentor new and existing team members

Genesis Consultant

Supply Chain

• Lead/participate in cross-functional team meetings/ SIOP process to develop best in class demand plan and optimum supply plan
• Facilitate and drive collaboration with Marketing, Sales Operations, Finance team members to develop monthly/quarterly forecasts over mid-term and long-term.
• Partner with NPI/ Engineering/ Marketing teams to understand product lifecycle/ buffer strategy, develop robust plans to enable new product launch and product end of life (EOL) planning.
• Review and make improvements to statistical forecasting models, to drive best- in-class demand forecast accuracy
• Analyze data output, historical shipments/ consumption for any modifications required based on product segmentation.
• Understand/ manage safety stock/ inventory targets for various regions/ plants
• Partner with manufacturing, planning, regulatory and facilities teams to understand and drive buffer strategies to enable building moves and plan for regulatory restrictions.
• Understanding of Capacity Models (lines/shifts, line efficiencies, head count and material lead times/constraints)
• Develop capacity and material constrained build plan through cross functional collaboration with various partners (Manufacturing, Industrial Engineering, Supply Chain)
• Scenario planning for different Demand and Supply scenarios, understand & articulate the different options and impact
• Represent their product families and present relevant data/ charts in the cross-functional SIOP meetings
• Load plan to enable Manufacturing and Supply Chain execution
• Monitor performance to plan, e.g. forecast versus actuals, and drive corrective actions/ mitigation plans
• Support other planning activities such as Long-Range Forecast Creation, Excess & Obsolete reduction etc.
• Drive improvements to Key Performance Indicators such as Forecast accuracy, on time in full (OTIF), Backorder, Finished Goods Inventory Attainment through root-cause analysis and cross-functional collaboration
• Subject matter experience to participate and lead projects to improve operational efficiency & profitability goals
• Troubleshoot and help resolve MPS/MRP issues for demand propagation; Participate in key projects, testing and go-live.

Senior Demand and Supply Planner

Sales

• Develop and implement da Vinci® Surgery sales activities to achieve and exceed goals set by senior management
• Expand da Vinci® Surgery usage in all existing accounts
• Expand da Vinci® Surgery usage by selling and training new surgeons in all specialties applicable to the da Vinci® Surgical System
• Manage training and education process within installed base
• Guide new system installation process
• Prospect for new system installations and system upgrades to existing base
• Moderate to extensive travel
• Provide clinical sales team with new product information or new information on existing products
• Work with the training and marketing departments to implement new strategies and programs as directed by senior management

Clinical Sales Manager

• Consult with customers and understand their needs.
• Collaborate with sales, Digital Networking team to drive adoption of digital portfolio with surgeons.
• Drive adoption and utilization of digital solutions through targeting, customer support, and continuous consultation and thorough training on functionality and benefit.
• Drive continuous expansion and development of the digital user base by working with key surgeon thought leaders and other key customers to develop a qualified lead funnel.
• Partner with Key Account, Clinical and Capital teams to identify digital solution leads and develop targeted customer strategy.
• Engage with prospective customers via video meeting, email, and in person where applicable to understand their needs and communicate the value of our digital solutions.
• Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs.
• Partner with Sales and Marketing to ensure success of regional and virtual market development events, trade shows, and other industry activities.
• Develop KOL’s for digital portfolio.
• Achieve quarterly and yearly sales and adoption goals.
• Use Salesforce.com to organize activities, manage pipeline and report territory progress.
• Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc.
• Support product demonstrations & attend cases as needed to drive adoption and train surgeons for utilization.
• Ability to manage large pipeline, territory of surgeon targets.
• Become subject matter expert with the ability to adapt to new features/innovation.
• Help drive processes/approaches to improve internal team operations.
• Gather and funnel customer feedback to engineering to drive product improvement.

Digital Sales Representative

• Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Manage surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Clinical Sales Associate

• Partner with the Clinical Sales Manager to develop a sales strategy
• Mentor surgical teams through training sessions
• Drive the sales of instruments and accessories

Clinical Sales Representative

Support Engineer

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
• Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Some on-site or in-house service support may be required.
• Perform system error log reviews, providing a summary of findings and recommendations to field service.
• Review auto-generated cases and dispatch work orders as required through CRM.
• Author and review articles in the Knowledge Base per assigned goal.
• Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
• Drive key metrics to support corporate/departmental goals.
• Facilitate the escalation of technical requests from field engineers.
• Responsible for creating, dispatching, and tracking work orders in the CRM business system.
• Ensure processes are in place in accordance with FDA compliance.
• Have a flexible work schedule, including holidays.
• Ad-hoc projects as assigned by management.

Technical Support Engineer 2

Field Engineer

• Ensure that all service agreements and warranty obligations are met and surpassed
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Troubleshoot, diagnose, and repair all Intuitive products
• Coordinate and perform system and hardware delivery and installation
• Maintain all Intuitive-provided items and assets
• Support and collaborate with Intuitive teams to facilitate company goals
• Complete all required or assigned training

Field Service Engineer 2 – 2nd Shift

• Responsible for installation, support, troubleshooting, repair, and maintenance of Intuitive products
• Ensure service agreements and warranty obligations are met
• Provide technical expertise and outstanding customer support
• Conduct training sessions in various locations
• Perform scheduled maintenance and system diagnostics

Field Service Engineer – Weekend Shift

• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals
• Build support from surgeons and administration for da Vinci® Surgery
• Identify key institutions, generate market awareness, and drive sales of the da Vinci® Surgical System within an assigned sales territory
• Achieve quarterly sales targets
• Partner with the da Vinci® Area Sales Director to develop a sales plan for their local territory

Area Sales Manager

• Provides front line phone support for Customers, Field Engineers, and Sales Professionals.
• Ensures customer satisfaction by understanding the customer’s needs and their environment.
• Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Perform system error log reviews providing a summary of findings and recommendations to field service.
• Author and review articles in the Knowledge Base per assigned goal.
• Drive resolution of all product performance issues until acceptable solution is identified.

Technical Support Engineer 2 - Ion

• Responsible for installation, support, troubleshooting, repair, and maintenance of products
• Ensure all service agreements and warranty obligations are met
• Provide technical expertise and support to customers
• Conduct training sessions at facilities, training centers, and hospitals
• Troubleshoot, diagnose, and repair products in accordance with procedures

• 顧客の保守契約に基づき、製品の保守・修理・技術サポートを通じて、医療現場の安全性と効率性向上に貢献する
• 基本的なシステム操作のトレーニングやトラブルシューティングを提供する
• トラブルや修理はテクニカルサポートやプロダクトサポートなどと連携しながら対応する
• チームや営業担当者と連携し、顧客満足度の最大化を目指して迅速かつ的確なサービスを提供する
• ダビンチ手術システムの安全な運用を支援し、医療従事者の業務負担軽減と患者の安全確保に寄与する
• 製品の保守の実施、及び手術や診断プログラムを含む基本的なサポートのニーズの把握
• テクニカルサポートや他のFSEのサポートを得ながら、高度なトラブルシューティングや技術 サポートを実施
• システムインストールおよびアップグレード作業(事前検証から納品まで一貫して担当)
• 必要に応じてマネジャーや他のFSEのサポートを得ながら、迅速かつプロとして万全のサービスコール対応の実施
• サービス契約や保証契約に沿ったサービスの提供
• 患者への影響や会社の戦略に基づいた、サービスコールの優先順位付け
• 営業担当やチームメンバーとの協業、エスカレーションの管理、優先事項の共有