International Luxury Hotel Association

Data Scientist

• Develop and maintain machine learning models and statistical tools for use cases such as risk scoring, churn prediction, segmentation, and document classification.
• Collaborate with Product, Engineering, and Analytics teams to identify data-driven opportunities and support automation initiatives.
• Translate business questions into modeling tasks and contribute to the design of experiments and success metrics.
• Assist in building and maintaining data pipelines and model deployment workflows in partnership with data engineering.
• Apply techniques such as supervised learning, clustering, and basic NLP to structured and semi-structured mortgage data.
• Support model monitoring, performance tracking, and documentation to ensure compliance and audit readiness.
• Contribute to internal best practices and participate in peer reviews and knowledge-sharing sessions.
• Stay current with developments in machine learning and analytics relevant to mortgage and financial services.

Manager, Data Science and Analytics

Senior Manager, Data Science and Analytics

• Design, develop, and maintain statistical and machine learning models using advanced SAS programming.
• Build and optimize SAS-based reports and data pipelines to support business operations and decision-making.
• Streamline and automate existing modeling, reporting, ETL processes to improve efficiency, scalability, and accuracy.
• Analyze model performance and identify opportunities for improvement and optimization.
• Collaborate with cross-functional teams (Marketing, Sales, Finance) to define analytical requirements and deliver actionable insights.
• Support customer segmentation, campaign analytics, and marketing file generation.
• Ensure compliance with data governance, privacy, and regulatory standards.

Senior Manager, Data Science and Analytics – Originations

Analyst

• Provide quality collection and property surveillance activities for commercial real estate loans
• Support a team of Portfolio Managers as primary contact for borrower research requests and collection efforts
• Perform customer relationship functions, review loan documents, compliance, and quality control
• Assist to monitor all delinquent commercial loans and pursue a course of action to resolve delinquency
• Handle daily customer service activities via outbound calls with borrowers and/or third-party representatives
• Perform customer service activities related to inbound calls in a call queue
• Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
• Identify and escalate significant property issues to the Portfolio Manager

Analyst, Commercial SBC

Account Executive

• Responsible for developing and managing a portfolio of business within the correspondent sales channel
• Partnering with clients and internal teammates to provide innovative solutions
• Maximize market share across all types of correspondent transactions
• Develop and execute annual business plan in conjunction with VP
• Manage client and prospect relationships to optimize market share
• Develop a database of qualified leads through referrals and networking
• Conduct face to face meetings with business owners and decision makers
• Maintain accurate records of all sales and prospecting activities
• Use CRM to track customer interactions and progress
• Adhere to all company policies, procedures, and business ethics codes

Strategic Sales Executive, Correspondent Sales

Customer Support

• Define & lead the Customer Resolutions strategy, aligned to enterprise servicing goals, driving scalable transformation and sustained performance gains.
• Own AI- and lean-led transformation, deploying agentic AI, predictive dialing, intelligent IVR deflection, and machine learning-based propensity-to-cure models, with Lean / Six Sigma as the operating backbone.
• Own the Cash-to-Cure value stream end-to-end, eliminating waste, reducing queue aging, and improving Days Delinquent Resolved (DDR) and Net Cure Rate.
• Provide global executive oversight of Customer Resolutions, ensuring consistent policy execution, controls, and service standards.
• Reduce delinquency through data-driven resolution strategies, lean staffing, and disciplined loss-mitigation waterfalls based on borrower risk tier and NPV analysis.
• Ensure compliant escalation of non-curing accounts, including foreclosure, aligned with regulatory and investor requirements.
• Own a tiered KPI framework covering collections efficiency, cure performance, financial outcomes, and operational quality.
• Apply machine learning and AI decisioning to predict cure probability, pinpoint failure drivers, and route accounts to the highest-yield resolution strategy.
• Lead the agentic AI roadmap for Customer Resolutions, deploying virtual agents, large language model (LLM)-assisted agent guidance, automated workout offers, and AI documentation to cut handle time by 30%+ and improve first-contact resolution.
• Own the Resolutions technology stack and vendor governance, ensuring integrated, optimized CRM, dialers, IVR/digital self-service, WFM, and AI platforms.
• Partner with Technology and Data Science to embed machine learning-driven decisioning, including cure propensity scoring, real-time prioritization, and agent assist.
• Drive a human centered AI operating model, where AI scales volume and compliance while agents focus on complex negotiations and high-NPV decisions.
• Partner cross-functionally within Onity to deliver a seamless end-to-end customer journey.
• Oversee Customer Resolutions vendors to meet SLA, cost-per-cure, and compliance targets through disciplined performance management.
• Ensure Customer Resolutions compliance with federal and state regulations, investor guidelines, and internal policies, including oversight of QA programs.
• Act as the executive escalation point for complex customer, regulatory, and operational issues.
• Implement AI-assisted quality monitoring with 100% interaction scoring via speech analytics and NLP, enabling real-time compliance risk detection, targeted coaching, and audit-ready documentation at scale.
• Lead and develop a high-performing leadership team, embedding accountability, continuous improvement, and customer advocacy culture.
• Drive succession planning and leadership development to ensure long-term organizational readiness.
• Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data-driven Lean improvements.

Vice President, Customer Care Center

Financial Planning and Analysis

• Develop and maintain Hyperion Financial Planning system to accommodate needs of the Finance group• Work with cross section of leadership throughout the organization to centralize data requirements for FP&A models, forecasting originations volume and margins, capacity and staffing requirements, customer retention (recapture), portfolio performance and delinquency, prepayment, and advance forecast reporting• Detailed duties will include developing and maintaining Hyperion instance, data synchronization to other internal systems, creating and validating data used for FP&A, and ensuring data and metric accuracy• Contribute to multiple projects through all phases in a timely and effective manner through collaboration with various departments• Identify and implement process improvements and efficiencies• Participate in gathering and understanding requirements and document processes existing and new

Team Lead, Finance Data and Systems

Analytics Engineer

• Getting the requirement from the stakeholders and be able to seek clarification up to lowest detail.
• Planning & execution / develop ETL scripts using Informatica.
• Highlight / escalate risks / concerns w.r.t to the tasks assigned as needed to the immediate supervisor
• Perform unit testing of the ETL processed to ensure quality of work output
• Supporting project delivery teams in their effort to adopt and execute on data management processes.
• Identifying and manage the resolution of data quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion.
• Performing the production support role for any escalations on a rotational basis.

Senior ETL Developer, Data Management

• Developing and managing a portfolio of business within the correspondent sales channel
• Partnering with clients and internal teammates to provide innovative solutions
• Reporting to the VP, Correspondent Sales
• Responsible for the conveyance of the PHH Mortgage/Correspondent Lending value proposition
• Demonstrates sales skills and product knowledge for effective partnerships
• Develop and execute annual business plan in conjunction with VP, Sales
• Manage client and prospect relationships to maximize opportunities and optimize market share
• Develops a database of qualified leads through various means
• Responsible for sourcing and developing client relationships and referrals
• Maintain accurate records of all sales and prospecting activities

Regional Sales Executive, Correspondent Sales – South East

Operations

• Maintenance and development of existing database, tables and tools used by Lending Division and ensuring all databases, templates and documents are up to date.
• Review and analyze the counterparty's financial statements. Validate all financial information and make recommendation and presentation on data analysis to Sr. Management.
• Review the counterparty profile in detail, various licenses, warehouse lines, agreements and their financials in detail, run the due diligence. Prepare a detailed write up with all the necessary information.
• Should have strong analyzing skill to review the scorecards, warehouse letter, QC reports, financial audit reports in details.
• Should possess strong learning skill to work on various internal sites to review and update the information as and then needed.
• Responsible for providing a potential recommendation if needed to implement a resolution.

Analyst, Correspondent Lending Operations

• Lead budgeting, forecasting, variance analysis, and long-term financial planning
• Prepare and deliver comprehensive financial reports, including ad hoc analyses and management presentations
• Maintain advanced financial models for profitability, volume, and capacity projections
• Partner with accounting and business unit teams during the close process
• Investigate and explain variances in forecast, budget, and prior-year P&L through data analytics
• Implement process improvements and efficiencies across departments

Senior Strategic Financial Analyst

Director

• Oversee and direct the activities of the Special Servicing unit managing a portfolio of defaulted commercial real estate and business purpose SFR loans to resolution.
• Lead the revision of policies and procedures to encompass PHH’s growth and expansion into new commercial loan servicing markets.
• Accountable for team performance and compliance with all PHH servicing requirements.
• Report to the VP, Head of Commercial Special Servicing and assist in strategic planning for staff development and budget preparation.
• Participate in client engagement and vendor management duties, and represent the interests of the Special Servicing unit in intradepartmental initiatives, projects and activities.
• Hire, train and develop staff responsible for managing defaulted commercial real estate secured loans.
• Provide effective direction for implementation of successful asset resolution plans.
• Supervise a team of associates providing administrative support to external special servicers.
• Establish appropriate key performance indicators to measure individual and team performance.
• Develop and maintain appropriate reports to monitor defaulted loans throughout the special servicing period.
• Manage relationships with third-party defaulted asset services providers, including attorney, appraisers, brokers, property management, environmental consultants, contracted asset managers, etc.
• Prepare and present special servicing unit-related information for rating agencies, auditors, senior management and investors.

Director, Commercial Special Servicing

Vice President

• Own and maintain the Company’s credit policies, procedures and underwriting guides based on regulatory requirements, industry best practice, credit trends, market conditions and appetite and internal risk assessments. Periodically review and reevaluate the adequacy and effectiveness of established credit policies, procedures and underwriting guides updating and recommending changes as necessary
• Develop and implement enhancements to the underwriting guidelines and processes to maintain appropriate loan quality and mitigate credit risks while supporting business growth
• Review all product offerings from a credit risk standpoint, collaborating with peers to approve new offerings and ensuring the appropriate frameworks and underwriting guidelines are in place to support the new offerings
• Monitor loan performance and identify trends, making recommendations for adjustments to credit policy, underwriting guidelines and/or risk mitigation strategies when necessary. Report on credit trends and loan performance
• Design, implement, and continuously improve loan portfolio analytics and dashboard reporting to provide actionable insights to leadership with an eye to prevention and continuous monitoring of our credit policies, their effectiveness and their delivery on expected outcomes. Utilize the analytics to proactively identify risks and opportunities within the portfolio and support data-driven management guidance and decisions.
• Collaborate with senior leaders and departments to ensure credit decisions align with business goals and risk management strategies
• Foster a culture of credit risk awareness, collaboration, and continuous refinement across collaborators
• Maintain up to date knowledge and awareness of federal, state, and local regulations affecting the residential lending industry, ensuring that all credit activities are compliant.
• Support legal, compliance, and audit peers to prepare for and address regulatory exams and audits as it relates to credit policy.

Vice President, Credit Policy and Loan Performance

Risk

• Lead the identification and assessment of risks across all IT verticals, ensuring comprehensive coverage and alignment with enterprise risk priorities.
• Evaluate risks associated with Security Operations tools, processes, and technologies, and drive actions to strengthen the security posture.
• Conduct assessments and reviews of IT processes, recommending improvements to enhance IT governance maturity using frameworks such as COBIT, ITIL, and ISO 20000.
• Partner closely with the Enterprise Risk Management team to ensure IT risks are effectively mitigated and maintained within acceptable thresholds.
• Collaborate with the Enterprise Project Management Office to oversee IT‑led processes and ensure adherence to governance and compliance requirements.
• Contribute to the development, enhancement, and monitoring of IT Risk policies, standards, and procedures to promote a strong and consistent risk culture across the organization.