International Luxury Hotel Association

Associate

• The Associate, Correspondence works with multiple teams within Ocwen, focusing on coordinating activities required to support loan servicing related to borrower correspondence.
• The role collaborates with management and internal teams in the fulfillment of daily operational requirements, including analysis, documentation, and testing responsibilities, while independently managing assigned deliverables within defined frameworks.
• The Associate plays a key role in operations by performing reconciliation activities, developing control and analytical reports, and engaging with internal stakeholders to support business objectives and strengthen working relationships.
• The role works closely with IT support teams to facilitate application changes related to correspondence, ensuring accuracy, efficiency, and alignment with business requirements.
• Monitor and track business unit responses to inquiries, coordinating with cross-functional teams to ensure timely and accurate resolution, including analysis of root causes, data validation, and completeness of information provided.
• Create and automate reports using advanced MS Excel, analyzing trends and providing actionable insights to support operational decision-making and performance improvement.
• Support audit requirements by collaborating with management to fulfill audit requests and contribute to remediation actions, ensuring adherence to compliance and governance standards.
• Conduct daily, weekly, and monthly reconciliation of volumes between business units and print vendors, analyze variances, and highlight exceptions for resolution within defined controls.
• Prepare and deliver reports for management as per schedule, ensuring accuracy, relevance, and clarity of insights.
• Collaborate with internal stakeholders and represent the function with professionalism, exercising sound judgment in communication and issue resolution.
• Contribute to process optimization and business improvement initiatives by identifying opportunities for efficiency and supporting implementation of enhancements.
• Drive solution-oriented outcomes impacting customer experience, operational efficiency, and cost effectiveness through proactive problem-solving and informed decision-making within defined frameworks.
• Perform other duties as assigned.

Associate, Reverse Servicing – Correspondence

Manager

• Lead the end-to-end delivery of strategic digital initiatives, by translating product vision into structured, actionable deliverables aligned to business and customer goals.
• Partner closely with Business SMEs and product leadership to translate complex servicing rules, customer scenarios, and edge cases into scalable, intuitive digital experiences that align with real-world customer behavior and enterprise system constraints.
• Facilitate cross-functional alignment across Servicing, Marketing, Technology, Client Relations, and Web teams to ensure digital solutions reflect business objectives, customer needs, regulatory considerations, and technical feasibility.
• Collaborate with UX and customer experience partners to integrate journey maps, personas, and usability insights into delivery, ensuring that digital experiences are customer-centric, cohesive across channels, and aligned to end-to-end lifecycle journeys.
• Oversee backlog management, roadmap execution, and prioritization across competing initiatives, balancing transformation efforts with ongoing marketing campaigns, client needs, and platform enhancements.
• Manage the delivery of digital marketing initiatives, including campaigns, banners, white-labeled website updates, and content changes, while ensuring seamless integration between marketing execution and core digital platform capabilities.
• Monitor and analyze digital performance metrics, including engagement, click-through rates, and conversion metrics, and apply data-driven insights to continuously optimize customer experience, engagement, campaign effectiveness, and digital adoption.
• Support the definition and implementation of customer journey measurement frameworks and feedback loops, including A/B testing, analytics, and customer research inputs, to improve decision-making and product outcomes.
• Coordinate testing and release readiness activities by ensuring requirements are clearly defined, defects are tracked and resolved, and end-to-end validation processes are executed effectively prior to production deployment.
• Identify and proactively manage risks, dependencies, and delivery challenges across multiple concurrent workstreams, ensuring transparency and timely mitigation of issues impacting delivery or customer experience.
• Manage multiple complex digital projects simultaneously while maintaining strong communication with stakeholders, ensuring clarity on progress, priorities, timelines, and expected business outcomes.
• Continuously evaluate and improve delivery processes, operating models, and team coordination to support a scalable, efficient, and modern digital product and marketing organization.
• Ensure all digital deliverables meet enterprise standards for quality, accessibility, compliance, and consistency across web, mobile, and client-facing platforms.
• Stay current with emerging digital, UX, and financial services trends, applying relevant innovations and best practices to modernize the organization’s digital capabilities and customer experience.

Manager, Digital Delivery

• Lead daily operations for Forward, Reverse, and Commercial Tax, including tax monitoring, payment/disbursement activity, delinquency review, exception handling, escalations, and tax-related research.
• Build, lead, and manage a high-performing team of tax services professionals
• Ensure timely and accurate payment of real estate taxes across the portfolio
• Drive operational execution aligned with internal KPI standards for tax processes and workflows
• Provide oversight to ensure vendors deliver timely, accurate, and professional services to internal and external stakeholders
• Develop and implement controls to track vendor performance, report activity, and resolve deficiencies
• Manage departmental operations in line with staffing models and financial budget targets
• Oversee recovery of corporate advances through claims processing
• Improve customer satisfaction by achieving Net Promoter Score (NPS) targets
• Identify and implement opportunities to enhance and simplify the customer experience
• Proactively prevent customer complaints and ensure timely resolution of escalations
• Prepare and present monthly business reviews
• Collaborate with compliance teams to support audits and regulatory requirements
• Prepare and deliver presentations to investors, examiners, and internal/external auditors
• Lead departmental projects and ensure delivery within defined timelines
• Provide ongoing coaching to ensure delivery of timely, accurate, and professional services
• Ensure team adherence to all regulations, policies, and procedural standards
• Communicate policies, procedures, and expectations clearly while encouraging feedback and continuous improvement.

Director, Tax Services

Product Manager

• Identify, develop and drive key strategic product initiatives aimed at identifying and promoting opportunities for organic growth
• Serve as a key member of the strategic growth team and contribute to the overall direction and strategy of the organization
• Collaborate with Lending and Capital Markets to develop and manage the Company’s overall lending product strategy
• Oversee the full product lifecycle within both Originations and Servicing
• Drive product performance, improving customer experience, ensuring competitive positioning
• Oversee implementation of new products and product enhancements
• Understand the competitive landscape including emerging product trends, competitor strategy / strengths / weaknesses
• Identify and develop business relationships with other industry participants to create mutually beneficial relationships

Vice President – Product Management

Analytics Engineer

• Getting the requirement from the stakeholders and be able to seek clarification up to lowest detail.
• Planning & execution / develop ETL scripts using Informatica.
• Highlight / escalate risks / concerns w.r.t to the tasks assigned as needed to the immediate supervisor
• Perform unit testing of the ETL processed to ensure quality of work output
• Supporting project delivery teams in their effort to adopt and execute on data management processes.
• Identifying and manage the resolution of data quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion.
• Performing the production support role for any escalations on a rotational basis.

Senior ETL Developer, Data Management

Communications

• Craft engaging and clear copy for diverse platforms such as letters, web pages, emails, landing pages, videos, online campaigns, scripting and customer-facing chatbots.
• Ensure communications align with the company’s strategic goals, boost engagement and self-service objectives to foster lifelong customers, and comply with our established brand and style guidelines.
• Review and approve all borrower communications to ensure clarity, tone, compliance, and alignment with brand standards.
• Recommend revisions to existing communications to ensure unified and consistent content, tone, voice, style and branding across borrower-facing channels.
• Develop borrower-facing communication strategies that align with brand voice, business priorities, and customer experience goals.
• Collaborate with other business units to improve personalization to meet the objectives for each communication piece and maximize effectiveness.
• Analyze customer feedback trends from internal and third parties and recommend enhancements to email clarity, organization, and tone using customer feedback and engagement data.
• Build and foster cross functional collaborative relationships with stakeholders from across the organization to drive connection and communication.
• Maintain and evolve communication templates and style guides in partnership with brand and legal teams.
• Partner with internal teams such as Call Center Operations, Digital & Web, Investor Services, Loan Originations, Corporate Communications, Legal/Compliance and Client Relations to ensure messaging supports operational and strategic objectives.

Manager, Customer Communications

General

• Design, build and deploy intelligent agents using LLMs, tool integration (e.g.: APIs, Databases) and orchestration frameworks.
• Enable autonomous task planning, execution and decision making aligned with business goals
• Build agents that interact with users, perform reasoning and manage long running processes.
• Implement prompt engineering, memory, context management and feedback loops.
• Develop comprehensive testing frameworks and validation protocols tailored for AI Agents
• Define and implement unit, integration, regression and safety tests for agents across workflows
• Design test scenarios to evaluate ethical guardrails, hallucination risks, and performance boundaries
• Build simulation environments to stress-test autonomous behaviors and edge cases.
• Collaborate with QA, risk, compliance, and product teams to ensure alignment with business, legal and user expectations

Digital Transformation Intern

• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution
• Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads
• Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement
• Drive accountability through defined KPIs, quality standards, and operational governance routines
• Serve as escalation point for complex pricing, eligibility, and loan-level decisions
• Oversee production validation, lock accuracy, and pipeline prioritization
• Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues
• Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability
• Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks
• Support client onboarding, bid tape execution, and pricing platform optimization

Senior Manager, Commitment Desk – Capital Markets

Solutions Engineer

• Work with Mortgage Servicing Operations Unit to understand the new features/enhancements needed on existing Web based JAVA application.
• Design and develop the workflows per the BRD and have working sessions with the operating units for explaining the proposed flows
• Work with vendors and product support SME’s to discuss the impacts on existing features due to planned enhancements
• Collaborate with internal Business teams, Business Analysts, and IT teams to understand the cross-functional and cross-application impacts
• Develop/automate unit tests, facilitate code reviews, use Github copilot to accelerate the development cycle
• Facilitate user acceptance testing (UAT) with business users as needed.
• Log, track, and manage system defects and ensure timely resolution.
• Work with Change Management team to raise production deployment requests

Senior Application Developer, Solution Delivery Services

• The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
• The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
• Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
• Creating/automating reports using Java script.
• Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
• Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
• Drafting various reports for the higher management as per schedule.
• Other duties as assigned.

Associate, Correspondence

Analyst

• Assists customers with registering and locking individual mandatory and best effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
• Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
• Determine product eligibility and price loan commitments, while entering and/or changing loan data.
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
• Researches and evaluates post funding adjustment request from correspondents, sales
• Handles escalated customer service issues, pricing exceptions and other special negotiations
• Resolves customer issues regarding registrations, pricing issues, loan delivery
• Managing extremely high call volume with varying degrees of urgency
• Special projects as required

Commitment Desk Analyst

Business Intelligence Developer

• Architect and design end-to-end Power BI solutions, including data modeling and dashboard/report development
• Integrate data from SQL database, Oracle database, Flat files, Amazon Athena, Web-based, MS teams, Sharepoint to create a comprehensive view of the reports
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
• Enforce best practices for Power BI development, deployment, and lifecycle management.
• Should be able to convert business requirements into BI solutions
• Perform data analysis using SQL queries
• Highlight / escalate risks / concerns w.r.t to the tasks assigned as needed to the immediate supervisor

Senior BI Developer, Data Management

• Assists customers with registering and locking individual mandatory and best effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
• Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers.
• Determine product eligibility and price loan commitments, while entering and/or changing loan data.
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks.
• Researches and evaluates post funding adjustment request from correspondents, sales.
• Handles escalated customer service issues, pricing exceptions and other special negotiations.
• Resolves customer issues regarding registrations, pricing issues, loan delivery.
• Managing extremely high call volume with varying degrees of urgency.
• Special projects as required.

Accounting Manager

• Review current processes to identify improvements and propose new processes
• Analyze data and prepare reports of complex transactions.
• Participate in the monthly close and related reporting cycles.
• Prepare / review reconciliations.
• Significant participation in redesigning processes.
• Successful ownership of assigned reconciliations with minimal supervision in 3 months.
• Diligence in identifying areas of improvement.

Assistant Manager, Accounting

• Identification and evaluation of investment opportunities for the Company
• Research, analysis, and valuation of potential investment opportunities
• Perform asset valuation for capital market transactions related to Mortgage assets
• Update and maintain financial models used for valuation
• Review, analysis, and due diligence of deal/collateral documents
• Manage the transaction process during the deal cycle
• Coordinate with the bankers, counterparty, and other external parties during the deal process
• Manage internal relationships for the transactions and analytics
• Preparation of investment memorandum for executive management
• Develop, maintain and publish reports on investment performance

Associate, Reverse Servicing – Correspondence

Manager, Digital Delivery

Director, Tax Services

Vice President – Product Management

Senior ETL Developer, Data Management

Manager, Customer Communications

Digital Transformation Intern

Senior Manager, Commitment Desk – Capital Markets

Senior Application Developer, Solution Delivery Services

Associate, Correspondence

Commitment Desk Analyst

Senior BI Developer, Data Management

Commitment Desk Analyst

Assistant Manager, Accounting

Senior Manager, Corporate Development