Director, Tax Services

International Luxury Hotel Association

Director of Tax Services overseeing tax operations across portfolios at Onity Group. Managing teams and ensuring compliance and operational efficiency in Bangalore.

Posted 7/22/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing real estate tax operations, leading high-performing teams, and driving process improvements while ensuring compliance with regulations and enhancing customer satisfaction.

Highest-signal resume keywords

Real Estate Tax ManagementPeople ManagementChange ManagementProcess ImprovementAdvanced Analytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax MonitoringPayment ProcessingDelinquency ReviewException HandlingClaims Processing

Soft Skills

Problem-SolvingPresentation SkillsWritten CommunicationVerbal CommunicationCoaching

Tools & Technologies

Microsoft Office

Industry Keywords

KPI StandardsVendor PerformanceCustomer ExperienceNet Promoter ScoreRegulatory Compliance

About the role

Key responsibilities & impact

Lead daily operations for Forward, Reverse, and Commercial Tax, including tax monitoring, payment/disbursement activity, delinquency review, exception handling, escalations, and tax-related research.
Build, lead, and manage a high-performing team of tax services professionals
Ensure timely and accurate payment of real estate taxes across the portfolio
Drive operational execution aligned with internal KPI standards for tax processes and workflows
Provide oversight to ensure vendors deliver timely, accurate, and professional services to internal and external stakeholders
Develop and implement controls to track vendor performance, report activity, and resolve deficiencies
Manage departmental operations in line with staffing models and financial budget targets
Oversee recovery of corporate advances through claims processing
Improve customer satisfaction by achieving Net Promoter Score (NPS) targets
Identify and implement opportunities to enhance and simplify the customer experience
Proactively prevent customer complaints and ensure timely resolution of escalations
Prepare and present monthly business reviews
Collaborate with compliance teams to support audits and regulatory requirements
Prepare and deliver presentations to investors, examiners, and internal/external auditors
Lead departmental projects and ensure delivery within defined timelines
Provide ongoing coaching to ensure delivery of timely, accurate, and professional services
Ensure team adherence to all regulations, policies, and procedural standards
Communicate policies, procedures, and expectations clearly while encouraging feedback and continuous improvement.

Requirements

What you’ll need

Bachelor’s degree from an accredited institution
10+ years of experience in real estate tax and escrow functions preferred
10+ years of experience in people management
Strong understanding of change management and process improvement practices
Advanced analytical, problem-solving, and presentation skills
Proficiency in Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
Strong written and verbal communication skills
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
Should have completed 9 months in the current role.

Benefits

Comp & perks

Health insurance
Professional development opportunities