Commitment Desk Analyst

International Luxury Hotel Association

Primary contact for outside customers in the Correspondent Lending division. Collaborating with cross-functional teams to ensure profitability and exceed customer expectations while managing high call volumes.

Posted 7/6/2026full-timePune • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the mortgage banking sector, with strong analytical and problem-solving skills to manage loan commitments and pricing negotiations effectively. Capable of handling high call volumes while maintaining attention to detail and adherence to company policies.

Highest-signal resume keywords

Customer Service ExperienceMortgage Banking KnowledgeAnalytical SkillsProblem-Solving SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Data EntryPricing CommitmentsProduct Eligibility DeterminationNegotiation SkillsPost Funding Adjustment Evaluation

Soft Skills

Organizational SkillsIndependenceAttention to Detail

Industry Keywords

Call Center EnvironmentCustomer ServiceFinanceBankingEscalated Customer Issues

About the role

Key responsibilities & impact

Assists customers with registering and locking individual mandatory and best effort flow commitments.
Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
Researches and evaluates post funding adjustment request from correspondents, sales
Handles escalated customer service issues, pricing exceptions and other special negotiations
Resolves customer issues regarding registrations, pricing issues, loan delivery
Managing extremely high call volume with varying degrees of urgency
Special projects as required

Requirements

What you’ll need

High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful.
Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
Strong analytical and problem-solving skills and attention to detail and accuracy.
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
Should have completed 9 months in the current role

Benefits

Comp & perks

High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful.
Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
Strong analytical and problem-solving skills and attention to detail and accuracy.
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
Should have completed 9 months in the current role