Senior Manager, Commitment Desk – Capital Markets

International Luxury Hotel Association

Senior Manager overseeing pricing and commitment desk operations across Capital Markets. Leading a team while ensuring efficient execution and risk management in a fast-paced environment.

Posted 7/11/2026full-timeRemote • Florida • 🇺🇸 United StatesSenior💰 $125,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution
Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads
Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement
Drive accountability through defined KPIs, quality standards, and operational governance routines
Serve as escalation point for complex pricing, eligibility, and loan-level decisions
Oversee production validation, lock accuracy, and pipeline prioritization
Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues
Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability
Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks
Support client onboarding, bid tape execution, and pricing platform optimization

Requirements

What you’ll need

Bachelor’s degree preferred
7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations
3+ years of proven leadership experience managing teams in a high-volume environment
Strong knowledge of mortgage banking and pricing execution
Experience with pricing tools (e.g., Compass Analytics) preferred
Excellent analytical, organizational, and communication skills

Benefits

Comp & perks

Opportunity to lead a critical function with direct impact on profitability and risk management
Collaborative, cross-functional leadership environment
Fast-paced role with strong visibility and growth potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pricing ToolsOperational GovernancePerformance ManagementCapacity PlanningProduction Validation

Soft Skills

Analytical SkillsOrganizational SkillsCommunication Skills