Commitment Desk Analyst

International Luxury Hotel Association

Acting as primary contact for external customers in Correspondent Lending division. Handling commitments and assisting internal customers in problem resolution.

Posted 6/30/2026full-timeBangalore • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Assists customers with registering and locking individual mandatory and best effort flow commitments.
Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers.
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks.
Researches and evaluates post funding adjustment request from correspondents, sales.
Handles escalated customer service issues, pricing exceptions and other special negotiations.
Resolves customer issues regarding registrations, pricing issues, loan delivery.
Managing extremely high call volume with varying degrees of urgency.
Special projects as required.

Requirements

What you’ll need

High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful.
Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
Strong analytical and problem-solving skills and attention to detail and accuracy.
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
Should have completed 9 months in the current role.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account International Luxury Hotel Association Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 🤝 B2B B2B
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Hospitality International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence. Commitment Desk Analyst Job not on LinkedIn 🔥 31 minutes ago 🏢 Bangalore – Onsite ⏰ Full Time 🟢 Junior 🧐 Analyst 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assists customers with registering and locking individual mandatory and best effort flow commitments.
Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers.
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks.
Researches and evaluates post funding adjustment request from correspondents, sales.
Handles escalated customer service issues, pricing exceptions and other special negotiations.
Resolves customer issues regarding registrations, pricing issues, loan delivery.
Managing extremely high call volume with varying degrees of urgency.
Special projects as required. 🎯 Requirements
High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful.
Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
Strong analytical and problem-solving skills and attention to detail and accuracy.
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan Data EntryPricing CommitmentsProduct Guidelines UnderstandingCommitment NegotiationPost Funding Adjustment Evaluation

Soft Skills

Organizational SkillsIndependenceAttention to Detail