Intact

Underwriter

• Analyze requests for quotes, renewals and policy endorsements, and recommend appropriate solutions to maximize business opportunities
• Support and advise brokers using a consultative, client-focused approach
• Use negotiation skills to close advantageous agreements and maintain long-term business relationships
• Actively participate in broker visits, industry events and marketing activities to grow the portfolio
• Contribute to the department’s growth objectives
• Assess risks rigorously and prepare competitive proposals for new business and renewals
• Efficiently manage policy transactions, including renewals, endorsements and submissions
• Collaborate with members of the Specialty Solutions team and other divisions across Intact to foster cross-selling opportunities

Underwriter – Specialty Insurance (Agricultural)

Claims Specialist

• Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
• Assess and analyze policy wordings and damage to determine appropriate coverage.
• Investigate property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties.
• Negotiate with customers, third parties and insurers to settle claims, within your established authority scope.
• Provide phone queue support to complete new claims intake and handle inquiry calls.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Claims Adjuster I, Property

Consultant

• Handle complex multi-line claims through all distribution channels
• Assessing coverage under the respective policies and communicating coverage positions or issues with underwriters and other internal stakeholders, brokers and insureds
• Assessing exposures and determining appropriate reserves
• Retaining the services of internal or external panel legal counsel and other support services (when necessary)
• Lead, supervise, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling
• Train colleagues on complex claims handling
• Work with Underwriting to identify potential risks and trends, as well as with marketing efforts
• Provide brilliant customer service to brokers, insureds, and colleagues
• Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
• Effectively negotiate claims when appropriate
• Attend settlement conferences and trials

Claims Consultant, Specialty – E+O/D+O/Commercial Crime

• Distribute department correspondence
• Order reports and references as directed by the underwriters
• Data entry into underwriting and billing systems
• Responsible for all word processing functions associated with contract bonds including preparing bonds, renewals, riders, legal documents and correspondence
• Build and maintain good relationships with insurance brokers
• Communicate with end users of surety bonds regarding the status of contracts and projects
• Review incoming bonds issued by brokers for compliance, accuracy and completeness
• Review and respond to surety clerical audits as required and make necessary corrections or recommendations
• Calculate premiums on new additional premiums, return premiums and new business

Underwriting Assistant, Surety

Product Designer

• Give a voice to our customers through user-centric design practices, translating user needs and business requirements into engaging digital features and functionality.
• Leverage insights and data to craft human-centered digital experiences that are intuitive, visually appealing, and achieve business objectives.
• Contribute to planning and roadmap definition alongside product managers and multidisciplinary agile teams.
• Facilitate workshops and present creative design concepts and work to a variety of audiences, to propel new digital experiences.
• Work across cross-functional agile teams, including product, engineering, research, copywriting, marketing, to design customer experiences and improve internal processes.
• Produce quality, accessible, delightful interfaces.
• Deliver the end-to-end solution from conception until launch, and iteration.
• Assess and optimize feature performance with analytics, and design research, identifying opportunities for improvement.
• Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community.
• Create all assets to effectively conceptualize, communicate, and deliver the user experience, while working closely with engineers for seamless execution.

Product Designer – Acquisition

Financial Planning and Analysis

• Actively contribute to executing and advancing DFS’s financial transactions, including business valuation, the modelling of financial agreements, the drafting of relevant transactional memos to obtain necessary approvals, and follow up on the drafting of relevant legal documents.
• Complete, present and monitor dashboards showing the business performance of these partners and their alignment with their strategic planning.
• Collect, review and analyze information to support development initiatives and propose recommendations.
• Support brokers and agents in setting their strategic, financial and operational goals, focusing on performance, growth and profitability indicators.
• Support team members in the execution of special projects and in their day-to-day responsibilities.
• Analyze other investment opportunities in businesses that are part of the property and casualty insurance ecosystem.

Financial Specialist, Private Investments

People Operations

• Be the Workday reporting authority: Design, build, and optimize advanced Workday reports (Advanced, Matrix, Composite), dashboards, scheduled reports, and Discovery Boards that align to our enterprise reporting strategy.
• Build calculated fields, prompts, and share datasets.
• Drive an HR reporting strategy: Partner with Talent Management, Learning & Development, Workforce Planning, and HR Operations to define KPI frameworks and standardized metric definitions (e.g., headcount, attrition, time-to-fill, talent movement, learning engagement).
• Elevate data storytelling: Translate data into insight: build executive-ready visuals and narratives that inform decisions and prompt action.
• Deliver clear, concise decks and dashboard walkthroughs to senior HR and business leaders.
• Strengthen data governance and quality: Support HR data governance practices: metric definitions, lineage, documentation, access controls, and change management for reporting assets.
• Proactively monitor and improve data quality and integrity across Workday reporting outputs.
• Improve processes and ways of working: Review and challenge current processes; recommend reporting solutions that simplify work and increase reliability.
• Own backlog refinement and effort estimation for reporting initiatives; break down requirements into deliverables with clear acceptance criteria.
• Be a strategic partner and advisor: Advise HR and business stakeholders on the “art of the possible” in Workday reporting, through Advanced , Matrix, Composite, or when to deploy Workday Dashboard or Discovery Boards, and how to design for scalability and performance.
• Support governance forums; present new technical solutions and best practices in partnership with other streams when applicable.

Senior Consultant, Workday People Analytics – Reporting

Accounting Manager

• Management of internal monthly, quarterly, and year-end reporting by working closely with various distribution entities and finance teams.
• Analyze and understand results in collaboration with business partners.
• Consolidate our different entities with handling of eliminations entries.
• Advise the team on the accounting and operationalization of complex transactions and financial restructurings.
• Support our business units in the management of their financial performance, including our portfolio of private equity.
• Participate in the financial systems and accounting processes improvement initiatives.
• Simplify, standardize, secure and increase controls of different work files.
• Make recommendations and suggestions to management based on your expertise.

Accounting Specialist – Distribution, Private Equity

• Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties
• Handle Field tasks on behalf of telephone adjusters
• Provide a superior quality of customer service to external and internal customers
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage
• Negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively

Senior Field Claims Adjuster, Property

Call Center Representative

• Configures and administers contact center systems, including interaction management platforms, telephony systems, and reporting tools.
• Provides technical support to agents and contact center users, swiftly resolving technical issues and optimizing tool usage.
• Monitors system performance in real time to identify and address issues before they impact the customer experience.
• Collaborates with other teams to ensure the integration of contact center solutions with enterprise systems such as CRMs and ERPs.
• Generates reports and analyses on contact center performance, identifying trends and recommending improvements.
• Develops and delivers training sessions for agents and staff on new features and best practices for system use.
• Plans and executes system updates to ensure they remain up-to-date, secure, and aligned with organizational needs.
• Responds to system-related incidents, performing root cause analysis and implementing solutions to prevent recurrence.
• Regularly evaluates existing processes and technologies to recommend enhancements that increase efficiency and service quality.
• Manages system access, ensuring customer data security and compliance with regulatory requirements.
• Writes and maintains technical and functional documentation, including user manuals and operational procedures.
• Works closely with support, development, and security teams to ensure systems function cohesively and effectively.
• Stays informed about the latest trends and technologies in the contact center industry, proposing innovative solutions to enhance operations.

IT Technical Advisor Specialist – Contact Center Solutions

Customer Support

• Complete inbound and outbound calls while documenting pertinent claims information to initiate the claims process for the injured parties
• Coordinate and explain the claims process and available coverages in a clear, concise manner
• Identify potential exposures and prepare recommendations for the handling adjuster
• Assign claims to appropriate adjusters in the AB departments accordingly
• Sell and connect claimants with preferred clinics

Senior Customer Service Rep

• Handle insurance policy endorsements and cancellations
• Answer straightforward inquiries from brokers promptly and courteously
• Assist Underwriters with the administration of complex policies
• Apply underwriting strategies in accordance with company guidelines and personal underwriting authority limits
• Support brokers regarding underwriting and rating policies
• Work closely to develop and maintain positive business partnerships with brokers and co-workers
• Use the computer system for policy inquiry, electronic filing, underwriting and rating transactions
• Make recommendations to improve the department and increase its efficiency
• Embark on continuous learning and development opportunities to enhance your technical skills and contribute to personal and professional growth

Underwriting Assistant, Commercial Lines – P&C

Platform Engineer

• Design and build innovative solutions that streamline workflows, automate processes, and enhance operational efficiency across the Surety business.
• Develop with Power Automate and Power Apps, collaborating closely with business stakeholders and IT partners.
• Translate business challenges and operational inefficiencies into user-friendly, scalable applications and automated workflows.
• Build Power Apps that are intuitive, reliable, and aligned to business needs.
• Implement and maintain Power Automate flows to orchestrate processes, integrate systems, and reduce manual effort.
• Explore and evaluate emerging Power Platform features, AI capabilities, and integrations to drive continuous improvement and innovation.
• Partner with business teams to understand pain points and translate them into clear technical requirements and user stories.
• Support solution rollout, user training, and documentation to drive smooth adoption and measurable business outcomes.
• Identify opportunities to optimize existing workflows and apps for speed, reliability, and user satisfaction.

Junior Power Platform Developer

Project Manager

• Lead the end-to-end planning and orchestration of integrated, multi-channel campaigns for the Intact Insurance and belairdirect brands, coordinating cross-functional marketing teams (brand, content, digital, CRM, web, analytics, research) through clear governance, timelines, and recurring follow-up rituals.
• Provide strategic oversight and collaborate with stakeholders to identify opportunities that will help drive brand leadership in prevention, increase website traffic, and boost engagement with our mobile apps.
• Act as a central point of contact and ensure alignment among internal and external stakeholders (Marketing, Corporate Communications, Climate, ESG & Social Impact, Digital, Legal, partners).
• Implement and maintain a prioritization framework to maximize business impact and team capacity.
• Monitor performance across each marketing channel and provide recommendations based on learnings to improve the overall strategy.
• Stay up to date on marketing trends and best practices, as well as competitive initiatives related to prevention.
• Ensure budget governance: tracking, forecasting, and investment optimization.

Project Manager – Marketing

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