Instinct Science

Account Executive

• Own and convert a high volume of inbound leads from end users and decision-makers across customer segments
• Run tailored product demos that connect each product's features to the specific workflow challenges a prospect faces
• Drive trial-to-paid conversion through consistent, consultative follow-up
• Cross-sell and bundle across the Instinct suite
• Work Mid-Market and Enterprise opportunities alongside your SMB pipeline
• Apply a structured deal framework and a value-based selling approach to qualify, advance, and close
• Manage a fast pipeline with discipline
• Partner with Customer Success, Marketing, and Product

Account Manager

• Own a portfolio of Instinct's highest-value enterprise accounts — corporate groups, multi-location organizations, health systems, and strategic anchor clients
• Serve as the senior executive point of contact, building deep relationships with C-suite and VP-level stakeholders across each account
• Develop and execute multi-year account plans that drive expansion, reduce churn risk, and position Instinct as a long-term strategic partner
• Monitor account health signals and intervene proactively to protect and grow net revenue retention (NRR)
• Lead contract renewals and commercial renegotiations with confidence; protect pricing integrity while delivering clear ROI narratives
• Act as the internal voice of the enterprise customer — synthesizing feedback and advocating for product, support, and operational resources across the organization
• Partner closely with the VP of Business Development to identify, develop, and close new enterprise opportunities in corporate, health system, university, and strategic segments
• Own a personal pipeline of net-new enterprise prospects; manage the full cycle from initial engagement through final contract execution
• Represent Instinct at industry conferences, trade shows, and executive forums to build brand presence and pipeline in the enterprise segment
• Serve as a trusted extension of the VP of Business Development, stepping in to advance relationships, prepare materials, and execute on strategic priorities
• Prepare executive briefings, account plans, QBR decks, and partnership summaries in support of VP-led initiatives
• Identify and act on expansion opportunities across the full Instinct portfolio within existing enterprise accounts — EMR, Decision Support, Payments, and ScribbleVet AI
• Lead solution-mapping conversations that connect enterprise clinical and operational pain points to bundled Instinct offerings
• Conduct or coordinate executive-level demonstrations of ScribbleVet AI and other platform capabilities as needed to accelerate enterprise decisions

Senior Key Account Manager, Enterprise

Customer Support

• Own the operational infrastructure of the sales process: pipeline stage definitions, forecasting methodology, opportunity hygiene standards, and CRM governance in HubSpot
• Build and maintain sales automation workflows covering lead handoff from marketing, deal progression triggers, task routing, and follow-up sequences
• Partner with Sales leadership on territory design, quota support, and capacity planning; translate headcount and coverage decisions into operational systems
• Administer and optimize Glyphic (AI intelligence tool) across the sales and broader GTM organization, ensuring adoption, data quality, and insight delivery to leadership
• Manage the deal desk process including approval workflows, discount governance, and exception tracking; instrument these processes to reduce friction while maintaining controls
• Produce and maintain sales performance reporting in HubSpot, including pipeline coverage, velocity, conversion rates, and rep-level productivity metrics
• Own the operational systems that support Customer Success and Support teams, including Intercom administration, lifecycle stage management, and health scoring infrastructure
• Design and maintain automated customer onboarding workflows, ensuring that handoffs from Sales to CX are instrumented, timely, and customer-centric
• Build and manage renewal and expansion workflows: early warning systems, at-risk account routing, upsell and cross-sell trigger logic, and renewal pipeline tracking
• Instrument customer health models; ensure data inputs are automated and scoring logic is regularly reviewed and recalibrated
• Partner with Support and CS leadership to identify operational bottlenecks and build the automation or process changes that eliminate them
• Partner with Sales and Customer Success leadership to design commission and incentive compensation plans that align rep behavior with company revenue goals and customer outcomes
• Maintain automation around compensation tracking where possible, reducing manual calculation risk and improving cycle time
• Design and deploy AI-powered workflows across the sales and customer experience stack, using tools such as Glyphic, Clay, Claude, and similar platforms to reduce manual work and increase signal quality
• Collaborate with Marketing Operations to ensure shared data standards, clean lifecycle transitions, and consistent attribution across the full customer journey

Sales & Customer Experience Operations Manager

Marketing Operations

• Own and administer the marketing technology stack, with HubSpot as the system of record
• Architect and maintain scalable marketing automation systems that support multi-segment buyer journeys
• Design and deploy AI-powered workflows using tools such as Clay, Claude, and similar platforms
• Manage data enrichment, identity resolution, and system integrations across marketing and sales platforms
• Own the architecture and performance of the inbound pipeline, including forms, routing logic, and sales handoff workflows
• Build and maintain marketing performance dashboards in HubSpot that give real-time view of performance

Marketing Operations Manager

• Own the operational infrastructure of the sales process: pipeline stage definitions, forecasting methodology, opportunity hygiene standards, and CRM governance in HubSpot
• Build and maintain sales automation workflows covering lead handoff from marketing, deal progression triggers, task routing, and follow-up sequences
• Partner with Sales leadership on territory design, quota support, and capacity planning; translate headcount and coverage decisions into operational systems
• Administer and optimize Glyphic (AI intelligence tool) across the sales and broader GTM organization, ensuring adoption, data quality, and insight delivery to leadership
• Manage the deal desk process including approval workflows, discount governance, and exception tracking; instrument these processes to reduce friction while maintaining controls
• Produce and maintain sales performance reporting in HubSpot, including pipeline coverage, velocity, conversion rates, and rep-level productivity metrics
• Own the operational systems that support Customer Success and Support teams, including Intercom administration, lifecycle stage management, and health scoring infrastructure
• Design and maintain automated customer onboarding workflows, ensuring that handoffs from Sales to CX are instrumented, timely, and customer-centric
• Build and manage renewal and expansion workflows: early warning systems, at-risk account routing, upsell and cross-sell trigger logic, and renewal pipeline tracking
• Instrument customer health models; ensure data inputs are automated and scoring logic is regularly reviewed and recalibrated
• Partner with Support and CS leadership to identify operational bottlenecks and build the automation or process changes that eliminate them
• Partner with Sales and Customer Success leadership to design commission and incentive compensation plans that align rep behavior with company revenue goals and customer outcomes
• Translate approved plan structures into formal compensation plan documents; manage the review and signature process through to execution
• Perform monthly commission calculations for all plan participants; deliver accurate, auditable outputs to Finance on schedule and resolve disputes with speed and transparency
• Maintain compensation plan documentation, eligibility records, and change logs; ensure Finance and People Operations have the data they need for payroll and accruals
• Build and maintain automation around compensation tracking where possible, reducing manual calculation risk and improving cycle time
• Design and deploy AI-powered workflows across the sales and customer experience stack, using tools such as Glyphic, Clay, Claude, and similar platforms to reduce manual work and increase signal quality
• Use Orbital and Clay for data enrichment and account intelligence, ensuring Sales and CX teams have accurate, current data without manual research burden
• Continuously audit the GTM tool stack for redundancy, integration gaps, and automation opportunities; maintain a roadmap of improvements in partnership with the VP RevOps
• Document all systems, workflows, and processes thoroughly; operate as a team of one with the discipline and rigor that requires
• Build and maintain dashboards and reporting for Sales and CX leadership covering pipeline, bookings, retention, expansion, and support performance
• Define and enforce metric definitions; proactively identify and resolve discrepancies across systems
• Serve as the operational partner to Sales and Customer Success leadership: run operating rhythms, translate strategy into systems, and deliver data that drives decisions
• Collaborate with Marketing Operations to ensure shared data standards, clean lifecycle transitions, and consistent attribution across the full customer journey
• Partner with Revenue Operations peers and the VP RevOps to align on RevTech priorities, integration design, and cross-functional performance reporting

Manager, Sales & Customer Experience Operations

• Own and administer the marketing technology stack, with HubSpot as the system of record
• Architect and maintain scalable marketing automation systems
• Manage data enrichment, identity resolution, and system integrations
• Own the architecture and performance of the inbound pipeline
• Build and maintain marketing performance dashboards in HubSpot

Manager, Marketing Operations

Pharmacist

• Serve as the internal medical reviewer for drug-related content, including new and updated monographs, drug handouts, and interaction tools, ensuring clinical accuracy, clarity, and consistency.
• Review and validate drug-related content against current scientific literature, applying sound clinical judgment and established editorial standards.
• Conduct literature searches and synthesize evidence to support content decisions and resolve medical queries.
• Collaborate with veterinary specialists, pharmacy officers, and external consultants to address complex clinical questions and discrepancies.
• Partner with cross-functional teams, including Standards of Care and Clinician’s Brief, to align drug-related content across platforms.
• Support the timely delivery of content initiatives by managing priorities aligned with the content roadmap and production schedules.
• Maintain ownership of assigned projects, managing multiple workstreams independently in a deadline-driven environment.
• Contribute to content quality assurance efforts by identifying gaps, inconsistencies, and opportunities for improvement across content types.
• Assist in improving editorial workflows by identifying inefficiencies and recommending scalable process enhancements.
• Communicate effectively with internal stakeholders, providing clear updates, feedback, and solutions in a collaborative team environment.

Associate Veterinary Officer, Pharmacy

Product Manager

• Translate customer needs and market insights into clear product strategy, roadmaps, and prioritized initiatives.
• Lead discovery efforts—interviewing customers, analyzing workflows, reviewing usage data, and synthesizing feedback into actionable opportunities.
• Write crisp, detailed product requirements and partner closely with Engineering, QA, and Design to bring solutions to life.
• Balance customer impact, technical feasibility, and business priorities to make thoughtful trade-offs and keep teams focused on the highest-value work.
• Define success metrics for your product areas and monitor performance post-launch to drive continuous improvement.
• Analyze usage data, market trends, and competitive dynamics to inform roadmap decisions.
• Partner with Customer Success, Sales, and Marketing to support feature launches and ensure smooth adoption.
• Serve as the subject matter expert for your product line—clearly communicating strategy, scope, and priorities across the organization.