Instinct Science

Learning and Development

• Deliver product training to hospital teams at key milestones during the onboarding process
• Support active customers navigating contact changes, new feature releases, post-upsell product tours
• Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship
• Operate as a shared resource across the team — picking up new training assignments from the shared queue, adapting quickly to new accounts, and delivering consistent quality without needing extended ramp time
• Use Glyphic, HubSpot, and Claude to review relevant account notes and training history before each engagement
• Tailor each training session to the specific hospital — referencing their workflows and product configuration
• Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic after each engagement
• Travel frequently to deliver on-site training — building relationships with hospital teams

Customer Training Specialist

Revenue Operations

• Own and administer the marketing technology stack with HubSpot as the system of record.
• Architect and maintain the inbound pipeline including forms, routing logic, lead scoring, persona segmentation.
• Design and deploy marketing automation systems that support multi-segment buyer journeys.
• Manage data enrichment, identity resolution, and system integrations across marketing and sales platforms.
• Instrument the full marketing funnel in HubSpot and Mixpanel.
• Build and maintain sales pipeline automation, workflow triggers, and CRM governance standards in HubSpot.

Senior Revenue Operations Manager

Business Development Rep

• Own and grow the enterprise book across large corporate veterinary organizations
• Build and develop strategic relationships at the executive level
• Navigate complex buying processes to drive deals to close
• Manage the full sales cycle on enterprise opportunities
• Drive penetration into new named accounts and expand relationships in existing accounts
• Identify and develop cross-sell and upsell opportunities
• Travel regularly to named accounts for presentations and meetings
• Stay connected to trends in veterinary consolidation and enterprise purchasing dynamics
• Represent Instinct at key industry events and act as a trusted advisor to enterprise customers
• Collaborate with segment leaders and Customer Success

Vice President, Business Development

Sales Operations Manager

• Build and run the enablement infrastructure that helps our sales team ramp faster and win more
• Design the AE and SDR onboarding program
• Build ramp certifications across product knowledge, discovery, demo delivery, and objection handling
• Create the core content library
• Define what good looks like at 30/60/90 days
• Run weekly call coaching sessions
• Build and maintain a discovery framework
• Develop objection-handling guides
• Measure what you build
• Partner with Product Marketing to own new features
• Maintain a feedback loop between field conversations and the product roadmap
• Act as an extension of sales leadership

Sales Enablement Manager

Vice President

• Partner with the Chief Product & Technology Officer and the broader leadership team to translate Instinct’s strategy into a roadmap, a portfolio, and a go-to-market motion.
• Co-create product strategy with the CPTO and exec team.
• Drive prioritization across investment themes.
• Own the product operating budget and headcount plan.
• Partner with Sales and Marketing to shape packaging and SKU architecture.
• Lead launches with Marketing, Sales, and Customer Experience.
• Lead, coach, and grow the product management and user research teams.
• Track the competitive landscape and align cross-functional partners.

Vice President, Product

• own the P&L for Instinct's Clinical Content business
• own brand strategy and architecture across the portfolio
• lead category positioning for Clinician's Brief, Plumb's, and Standards of Care
• lead an AI-forward strategy for our content assets
• own strategic partnerships and ecosystem relationships
• hold the standard for editorial quality, integrity, and clinical authority
• make content the connective intelligence of the Instinct platform
• lead, coach, and grow the content organization

Vice President, Clinical Decision Support

Product Designer

• Lead design for complex features and workflows across the platform
• Translate user research and product requirements into flows, layouts, and end-to-end experiences
• Partner with PMs and Engineers from early discovery through to shipped product
• Advocate for user-centered design practices across the team
• Contribute to and help evolve our design system and standards
• Create sketches, wireframes, prototypes, interactive demos, and comprehensive drafts to support the shaping of feature requirements, using Figma or similar design and prototyping tools
• Evolve and protect the software’s visual language
• Define the user experience for a variety of flows
• Analyze the current product, working requirements, and user stories to identify pain points and find iterative solutions
• Communicate effectively with the product team and contribute with shaping feature requirements

Senior Product Designer

Product Manager

• Co-create product strategy with the CPTO and exec team.
• Drive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moat.
• Own the product operating budget and headcount plan.
• Partner with Sales and Marketing to shape packaging and SKU architecture.
• Lead launches with Marketing, Sales, and Customer Experience.
• Lead, coach, and grow the product management and user research teams.
• Track the competitive landscape as a living input that shapes roadmap, positioning, and packaging decisions in real time.
• Spend real time with customers, clinical stakeholders, and prospects across ER/Specialty hospitals, GP practices, and Consolidator/DSO leadership.
• Align cross-functional partners without direct authority across Engineering, Sales, Marketing, Customer Experience, and Finance.
• Represent product externally with the executives, company, board of directors, customers, prospects, analysts, and at industry events.

Vice President – Product Management

Account Executive

• Own and convert a high volume of inbound leads from end users and decision-makers across customer segments
• Run tailored product demos that connect each product's features to the specific workflow challenges a prospect faces
• Drive trial-to-paid conversion through consistent, consultative follow-up
• Cross-sell and bundle across the Instinct suite
• Work Mid-Market and Enterprise opportunities alongside your SMB pipeline
• Apply a structured deal framework and a value-based selling approach to qualify, advance, and close
• Manage a fast pipeline with discipline
• Partner with Customer Success, Marketing, and Product

Account Manager

• Own a portfolio of Instinct's highest-value enterprise accounts — corporate groups, multi-location organizations, health systems, and strategic anchor clients
• Serve as the senior executive point of contact, building deep relationships with C-suite and VP-level stakeholders across each account
• Develop and execute multi-year account plans that drive expansion, reduce churn risk, and position Instinct as a long-term strategic partner
• Monitor account health signals and intervene proactively to protect and grow net revenue retention (NRR)
• Lead contract renewals and commercial renegotiations with confidence; protect pricing integrity while delivering clear ROI narratives
• Act as the internal voice of the enterprise customer — synthesizing feedback and advocating for product, support, and operational resources across the organization
• Partner closely with the VP of Business Development to identify, develop, and close new enterprise opportunities in corporate, health system, university, and strategic segments
• Own a personal pipeline of net-new enterprise prospects; manage the full cycle from initial engagement through final contract execution
• Represent Instinct at industry conferences, trade shows, and executive forums to build brand presence and pipeline in the enterprise segment
• Serve as a trusted extension of the VP of Business Development, stepping in to advance relationships, prepare materials, and execute on strategic priorities
• Prepare executive briefings, account plans, QBR decks, and partnership summaries in support of VP-led initiatives
• Identify and act on expansion opportunities across the full Instinct portfolio within existing enterprise accounts — EMR, Decision Support, Payments, and ScribbleVet AI
• Lead solution-mapping conversations that connect enterprise clinical and operational pain points to bundled Instinct offerings
• Conduct or coordinate executive-level demonstrations of ScribbleVet AI and other platform capabilities as needed to accelerate enterprise decisions