Instinct Science

Customer Support

• Understand, categorize, and diagnose customer requests quickly and efficiently, via email, chat, phone, social media, etc.
• Stay on top of production issues and be creative in suggested workarounds to coach users, as needed
• Document all customer interactions, issues, and resolutions and ensure customer issues or requests are fully resolved by conducting follow-ups or checking the status of escalated matters
• Participate in available training sessions to enhance product knowledge and improve your customer service skills.
• Provide assistance in the onboarding and training processes for products and services as required, ensuring customers are well-equipped to utilize Instinct effectively

Support Specialist

Performance Marketing

• Set quarterly growth goals (pipeline, CAC/payback, conversion targets) and maintain the growth roadmap
• Run weekly growth reviews and provide a crisp exec narrative (what’s working, what’s next)
• Own paid acquisition across Google Ads and Meta Ads (plus LinkedIn/retargeting as needed): budgets, pacing, bidding, audiences, optimization
• Drive a paid testing cadence (creative angles, offers, audiences) and ensure landing pages match the campaign (CTA, proof, low friction)
• Own funnel stages, diagnose drop-offs, and run a CRO/testing backlog
• Partner with Sales/RevOps on lead quality, scoring, routing, and SLAs
• Own measurement plumbing: tracking plan/events, UTMs, pixels + conversion APIs, attribution approach, dashboards, and data QA
• Manage vendors/freelancers as needed

Support Specialist

Performance Marketing Lead