Instinct Science

Sales

• Manage, coach, and support AEs and SDRs through regular 1:1s, deal reviews, call coaching, and performance feedback
• Help to ramp new hires and improve skills across the team
• Help SDRs build repeatable outreach strategies and messaging
• Guide AEs on territory plans, account strategy, and closing motions
• Maintain a clear, accurate view of pipeline and forecasts
• Ensure consistent activity, qualification, and follow-up across the team
• Review and influence active opportunities, helping AEs navigate blockers, stakeholders, and negotiation
• Work with marketing to improve lead quality and convert inbound demand efficiently
• Monitor and improve conversion rates across the funnel
• Refine the sales process, from first touch to close, to support both high-velocity (Standards of Care) and complex sales (EMR, Treatment Plan)
• Partner with product and marketing to bring customer feedback into roadmap and messaging decisions
• Support alignment with Customer Success to ensure smooth handoffs
• Maintain clean, accurate CRM hygiene across the team
• Work closely with marketing to align campaigns, improve lead quality, and ensure smooth handoff and follow-up on all inbound demand
• Partner with marketing on messaging, outreach strategy, and feedback loops from the field
• Stay current on veterinary industry trends and Instinct’s evolving product suite
• Ensure the sales team understands the clinical and operational needs of ER and specialty hospitals
• Help the team communicate Instinct’s value clearly and confidently

Sales Manager

Director

• Define the overarching platform vision and multi-year technology roadmap
• Partner with executive leadership across product, engineering, and business units to ensure platform strategy directly supports and enables company-wide objectives
• Build, mentor, and scale the platform engineering organization, including defining its structure, roles, and career paths
• Own and manage the platform's budget, including forecasting and optimizing cloud infrastructure costs and resource allocation to maximize return on investment
• Evaluate and champion the adoption of new technologies and architectural patterns to maintain a competitive advantage
• Establish and enforce company-wide architectural standards, security policies, and operational best practices
• Manage key relationships with external vendors, technology partners, and service providers
• Provide technical due diligence and integration planning for potential M&A activities
• Ensure the platform organization is prepared to handle and resolve the most complex, high-priority production incidents

Director of Platform

Account Executive

• driving revenue growth by acquiring new clients within the ER and specialty veterinary hospital segment
• focusing on our Practice Systems products, Instinct EMR and Instinct Treatment Plan
• utilizing cold and warm outreach strategies to identify, engage, and close sales opportunities
• conducting needs assessments, delivering presentations, and negotiating terms to close sales
• building and maintaining strong relationships with key stakeholders
• serving as a trusted advisor, providing support, and identifying upselling/cross-selling opportunities
• managing sales data in CRM and providing regular forecasts
• tracking performance metrics and collaborating with other teams to improve sales strategies
• staying up-to-date on industry trends and expanding professional knowledge

Account Executive – Practice Systems

Sales Development Rep

• Conduct research to identify and target potential clients in collaboration with the sales team.
• Initiate meaningful conversations with potential customers via phone, email, and at trade shows.
• Qualify inbound leads and schedule discovery calls for Account Executives.
• Educate prospects on the value of Standards of Care.
• Support lightweight onboarding experiments and share feedback with the product team.
• Collaborate with marketing and sales teams to refine messaging and improve lead quality.
• Stay updated on industry trends, competitors, and customer needs to identify new opportunities.

Sales Development Representative

• Drive adoption of Instinct’s Decision Support products: Your work will focus on Plumb’s Veterinary Drugs, specifically within the pharmacy customer base
• Create and implement comprehensive account plans for strategic pharmacy clients, focusing on maximizing revenue and fostering long-term partnerships.
• Proactively identify and qualify new business opportunities within pharmacy groups and health systems of all sizes.
• Conduct thorough needs assessments to understand the specific challenges and goals of each client.
• Effectively present and demonstrate our products and services, highlighting their value proposition and addressing client concerns.
• Negotiate and close complex deals, ensuring mutually beneficial agreements that drive client satisfaction and revenue growth.
• Build and maintain strong, long-lasting relationships with key stakeholders, serving as a trusted advisor and partner.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure a successful sales motion into the pharmacy industry.
• Provide accurate and timely sales forecasts and reports to management, tracking progress against targets.
• Stay up-to-date on industry trends, competitive landscape, and relevant regulatory changes within the pharmacy and veterinary industries.
• Travel to client locations, and industry conferences as needed.

Strategic Account Executive - Pharmacy Solutions

Data Engineer

• Build, maintain, and scale ETL pipelines using Airflow, dbt, and AWS-native services
• Manage and optimize Redshift clusters for performance, scalability, and cost-efficiency
• Own the architecture and lifecycle of our core data infrastructure
• Lead with Purpose, Support with Context
• Serve as the subject matter expert on data engineering for both platform and product teams
• Collaborate with engineering teams to ensure data is modeled and accessible in ways that support reporting and feature development
• Help define data governance policies and enforce access controls across services
• Trust Through Transparency and Resilience: Build observability and alerting into pipelines to catch issues before they impact users
• Implement monitoring and reliability tools using Datadog or similar platforms
• Ensure systems are designed to meet compliance and audit standards (SOC 2, HIPAA, etc.)
• Champion Curiosity and Collaboration
• Partner cross-functionally to gather data requirements and translate them into scalable solutions
• Participate in sprint planning, design reviews, and retrospectives
• Mentor junior team members and promote data engineering best practices across the company
• Remote work at Instinct with veterinary EMR focus

Sales Manager

Director of Platform

Account Executive – Practice Systems

Sales Development Representative

Strategic Account Executive - Pharmacy Solutions

Senior Data Engineer