Customer Training Specialist

Instinct Science

Customer Training Specialist delivering product training and enablement support for veterinary teams in a remote role. Collaborating and adapting training sessions to ensure effective onboarding and customer support.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering tailored product training and education to hospital teams, leveraging veterinary practice experience and proficiency in CRM tools. Capable of adapting quickly to new accounts and maintaining up-to-date knowledge of product features and updates.

Highest-signal resume keywords

Veterinary Practice ExperienceCustomer-Facing TrainingInstinct Software ExperienceHubSpot ProficiencyGlyphic Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Training DeliveryClinical EducationCustomer EnablementTraining Outcome Logging

Soft Skills

AdaptabilityRelationship Building

Tools & Technologies

HubSpotGlyphicClaude

Industry Keywords

VeterinaryHospital TrainingOnboarding ProcessPost-Upsell Product Tours

About the role

Key responsibilities & impact

Deliver product training to hospital teams at key milestones during the onboarding process
Support active customers navigating contact changes, new feature releases, post-upsell product tours
Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship
Operate as a shared resource across the team — picking up new training assignments from the shared queue, adapting quickly to new accounts, and delivering consistent quality without needing extended ramp time
Use Glyphic, HubSpot, and Claude to review relevant account notes and training history before each engagement
Tailor each training session to the specific hospital — referencing their workflows and product configuration
Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic after each engagement
Travel frequently to deliver on-site training — building relationships with hospital teams

Requirements

What you’ll need

Veterinary Practice Experience: Required
Instinct Software Experience: Strongly preferred
Customer-Facing Training or Education: 1–3 years delivering product training, clinical education, or customer enablement in a fast-paced environment
CRM & Call Intelligence Tools: Comfortable working in HubSpot and using call intelligence tools (e.g., Glyphic)
Travel Availability: Able and willing to travel frequently — typically multiple trips per month

Benefits

Comp & perks

medical, dental and vision benefits
401K with match
owner-like flexibility over work and time-off
time to innovate and Flow State Fridays
generous stipend that can be used for almost anything
all-expense-paid time throughout the year together, including at our annual retreat