Instacart

Customer Support

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

Engineering Manager

• Lead and grow an engineering organization of 8+ engineers
• Serve as the primary engineering point of contact for 10+ partner teams
• Drive platform thinking across the team by identifying modernization opportunities
• Own engineering execution end to end
• Partner closely with product, design, data science, and cross-functional engineering leaders

Engineering Manager, Order Experience

• Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale.
• Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart.
• Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health.
• Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain.
• Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow.

Engineering Manager – Order Experience

IT Support

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

Full-stack Engineer

• Design, build, and operate resilient, low-latency microservices and data pipelines that power fulfillment planning, inventory availability, and delivery promises.
• Partner with machine learning and data science to productionize models and features, enable online experimentation, and continuously improve decision quality.
• Own services end-to-end, from technical design and RFCs through implementation, rollout, observability, and participation in an on-call rotation.
• Drive reliability, scalability, and cost efficiency through SLOs, capacity planning, incident reviews, and performance optimization.
• Collaborate cross-functionally with Product, Marketplace, and Operations to define roadmaps and deliver measurable customer and business impact.
• Mentor other engineers via code and design reviews, pair programming, and contributions to engineering best practices and standards.

Senior Software Engineer II

Compliance

• Develop and execute strategies that align Instacart's compliance goals with broader business priorities, proactively identifying and addressing regulatory risks before they become escalations.
• Ensure alignment across technical and non-technical teams, and serve as the critical escalation point for high-stakes regulatory decisions.
• Lead, coach, and mentor a team of Regulatory Ops and Program Managers while remaining actively embedded in the work, owning key workstreams and initiatives alongside your team.
• Lead and advocate for the Regulatory Operations team and broader Operations org by driving alignment on high-priority legislative initiatives and building strong relationships throughout the organization.
• Partner closely with Policy & Government Affairs, Legal, Product & Engineering, Business Development, and Operations to drive seamless communication, proactive alignment, and consistent delivery of compliance outcomes across all regulatory initiatives.
• Oversee the coordination, implementation, and monitoring of regulatory initiatives, ensuring on-time delivery of compliance objectives. Own executive-level communication on the status, risks, and business implications of critical regulatory activities.
• Build and continuously improve the operational frameworks, workflows, and tooling that scale the team's impact — including automation, audit processes, and the systems that keep Instacart ahead of long-term compliance risk, including as we scale into international markets.

Senior Manager, Regulatory Operations

• Develop and execute strategies that align Instacart's compliance goals with business priorities
• Lead, coach, and mentor a team of Regulatory Ops and Program Managers
• Drive alignment on high-priority legislative initiatives
• Partner closely with Policy & Government Affairs, Legal, Product & Engineering, Business Development, and Operations
• Oversee the coordination, implementation, and monitoring of regulatory initiatives
• Build and continuously improve the operational frameworks, workflows, and tooling for compliance

Account Executive

• Own, grow, and renew strategic relationships across a portfolio of enterprise CPG accounts while sourcing and closing net-new logos to expand our customer base.
• Lead complex, multi-stakeholder sales cycles end-to-end—from prospecting and discovery through solution design, pilots/POVs, business case development, negotiation, and close.
• Craft compelling value propositions and ROI models that connect Eversight’s data and analytics solutions to customer priorities across pricing, promotions, retail media, and omni-commerce.
• Partner closely with Pre-Sales and Customer Success to deliver tailored demos, proof points, and engagement plans that accelerate adoption and drive measurable outcomes post-sale.
• Forecast with discipline, maintain rigorous Salesforce hygiene, and provide market feedback that informs product roadmaps and commercial strategy in a rapidly evolving environment.

Senior Account Executive, Enterprise Team

Account Manager

• A high-performing partnership portfolio with measurable results — each partnership in your book of business delivers against agreed objectives, with clear accountability for performance, contract compliance, and continuous improvement opportunities identified and acted on.
• Renewed and renegotiated commercial agreements that unlock incremental value — you’ve led complex negotiations with Fortune 500 partners, developed deal models with Finance and Legal, and closed terms that reflect both Instacart’s business priorities and the partner’s strategic interests.
• Cross-functional execution that keeps partnerships on track — Legal, Product, Marketing, Engineering, and Finance all know you as the connective tissue: the person who proactively surfaces issues, drives rapid resolution, and keeps partners informed with full transparency.
• Trusted senior relationships across partner organizations — you’ve built credibility not just with day-to-day contacts but with senior leadership at each partner, and you represent Instacart externally at QBRs and industry conferences with authority and polish.
• A multi-year strategic roadmap for your partnerships — you haven’t just managed what exists; you’ve identified new opportunities to go bigger, shaped the long-term vision for each relationship, and built alignment internally and externally on where these partnerships are headed.

Growth Partnerships Manager

• Drive to uncover new opportunities specifically in CPG
• Articulate and manage Eversight's complex sales cycles
• Develop and manage relationships within enterprise organizations
• Forecast sales activity and revenue achievement in Salesforce
• Expand our customer base of leading CPG companies
• Directly influence Eversight's leading efforts to transform trade promotions
• Work closely with other teams to build and drive a sales pipeline