Instacart

Product Designer

• Own end-to-end design for Instacart's most critical customer experiences—the core shopping flows that millions rely on daily—from discovery and definition through polished visuals, specs, and launch.
• Elevate visual and interaction quality across key flows (e.g., browse, search, cart, checkout) by refining patterns, simplifying complexity, and raising the bar on craft.
• Partner with PM, Eng, DS, Research, and Content to define problems, explore solutions, run experiments, and iterate quickly based on qualitative and quantitative insights.
• Create high-fidelity designs, interactive prototypes, and production-ready specs in Figma; contribute to and extend component-based design systems across platforms.
• Create and present compelling ideas that showcase improvements to top customer problems with innovative solutions, blending data-driven insights with impactful storytelling to engage and inspire our customers.
• Collaborate with external retail partners and internal enterprise teams to design co-branded or partner-integrated experiences that meet shared goals and constraints.
• Advocate for customer needs while balancing business objectives, technical feasibility, and speed—thriving in a fast-paced, constantly evolving environment.

Product Designer II – Consumer

Customer Support

• Deliver effective training sessions, including; new hire onboarding, follow up, reinforcement, reoccurring, and leadership training
• Develop training programs and explore new and experimental methodologies to enhance their effectiveness.
• Identify and assess the training needs of the organization by collaborating and participating in business reviews
• Collaborate regularly with Product Managers, Engineering, and other internal teams, as well as external partners, to gain and provide insights on agent-facing training topics.
• Select and manage resources for developing and delivering curricula.
• Facilitate regular communication and collaboration sessions both internally and externally with trainers, team leads, and staff across departments to ensure alignment with key processes and organizational goals.
• Regularly monitor, evaluate and report on training program effectiveness, success and ROI - KPIs (CSAT, QA, Productivity)
• Regularly monitor, evaluate and report on Vendor Partner Trainers’ effectiveness, success and ROI - KPIs (Assessment Scores, graduation rate, first 30-day CSAT).
• Regularly analyze overall performance data, including metrics and skill opportunities, to provide insights and highlight areas for targeted training recommendations and solutions to ensure continuous improvement and strategic alignment.
• Responsible for observing Vendor Partner Sites' training sessions and providing coaching and development to ensure their performance meets Instacart standards, focusing on facilitation skills and training effectiveness.
• Assess and evaluate facilitators by providing written evaluations with recommendations for improvement.
• Coordinate and implement Vendor Partner Trainer and Master Training Certification programs
• Identify, curate, and update training curricula in anticipation of, or rapid response to operational needs on an ongoing basis
• Continuously identify, curate, and update training curricula to proactively address or swiftly respond to operational needs.
• Drive brand values and philosophy through all training and development activities
• Effectively communicate with leadership, trainers, managers, and stakeholders across the organization and partner networks.
• Regularly provide project updates to managers and stakeholders involved in training and development initiatives.
• Perform monthly agent cohort duties (phone, email and chat tickets) maintaining real-time engagement and ensuring continuous learning
• Continuously improve and stay up to date on facilitation skills and professional development to ensure the highest quality of training delivery and maintain adaptability
• Identify additional responsibilities that will contribute to the overall success of the organization
• Occasional domestic and/or international travel may be required

Customer Experience Training Facilitator

Human Resources

• Advise and provide coaching to first-time managers on employee relations, systems implementation, compensation, performance management, HR policies and other related topics
• Partner with your function’s HR Business Partner(s) on larger projects and org changes
• Identify and recommend continuous improvements to HR programs and processes to drive efficiencies and enhance the employee experience
• Manage all new hire onboarding logistics for client groups
• Conduct exit interviews and support administration of employee offboarding
• Stay up to date on state HR laws and practices (payroll, benefits, compliance, terminations, leave of absences, etc.)
• Manage employee relations and respond to all questions regarding benefits, systems, performance, company programs and policies

HR Generalist

Engineering Manager

• Lead two Ads Manager teams (Ads Enrichment and Ads Activation) comprising 15 engineers to deliver high-quality advertiser experiences across campaign management, optimization, reporting, onboarding, and brand presence.
• Own strategy, roadmap, and execution for a broad portfolio of web-based products, balancing long-term bets with near-term impact and iterative delivery.
• Partner with Product, Design, and sister engineering teams (e.g., Ads Data Pipelines, Ads Quality, Ads Formats) to align priorities across multiple ads pillars and ship cohesive end-to-end solutions.
• Drive engineering excellence across code quality, testing, CI/CD, observability, and reliability; establish and meet SLAs and operational KPIs for advertiser-facing systems.
• Recruit, develop, and retain top talent; set clear expectations, provide coaching and feedback, and build an inclusive, engaged team culture.
• Collaborate with analytics and data engineering to ensure accurate, timely, and privacy-conscious reporting and measurement for advertisers.
• Ensure compliance with security, privacy, and data governance standards while building scalable APIs and services that integrate with Instacart’s broader Ads ecosystem.
• Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership, making data-informed decisions that drive outcomes for advertisers and Instacart.

Software Engineering Manager, Ads Manager

• Manage high-volume intake from 10+ partner organizations.
• Own the vision and multi-quarter roadmap for Order Experience.
• Lead, mentor, and scale an organization of ~30 engineers.
• Raise the technical bar across backend services (Ruby, Python), mobile (iOS, Android), web, and full-stack systems.
• Establish operational excellence with clear OKRs, predictable delivery, strong on-call practices, incident response, and post-mortems.
• Own key business metrics including checkout conversion, cart abandonment, order completion rate, order quality, and customer satisfaction.
• Partner closely with the Commerce Platform team to build shared expertise in payments, orders, and pricing systems.

Director of Software Engineering, Order Experience

Analytics Engineer

• Design, build, and maintain robust, production-grade data models (e.g., in dbt) that power incentives, promotions, and lifecycle analytics, including standardized fact/dimension tables and a consistent metrics layer.
• Partner with Data Engineering to model source data from multiple systems (e.g., marketing platforms, event streams, transactional data) and implement efficient, auditable ELT patterns in a modern cloud warehouse.
• Define and operationalize KPI and metric definitions for marketing efficiency and ROI; enable self-serve analytics in BI tools by implementing clean, documented semantic models and LookML (or equivalent).
• Set and enforce data quality standards with automated testing, lineage, documentation, and monitoring to ensure stakeholders can trust dashboards and analyses used to manage millions in annual spend.
• Collaborate with Product, Marketing, and Engineering to scope requirements, prioritize a roadmap, and deliver high-impact datasets for experimentation, attribution, cohorting, and lifecycle performance reporting.
• Continuously improve performance, reliability, and cost efficiency of pipelines and queries; drive best practices in version control, code review, and CI/CD for analytics engineering.

Analytics Engineer, Lifecycle Efficiency

Product Manager

• Set and own the product roadmap
• Lead product discovery, uncover customer pain points
• Drive measurable product adoption and engagement outcomes
• Execute the roadmap with cross-functional teams
• Partner with ML and design to improve agent performance
• Represent the product to senior leadership and retail partners
• Work with business and GTM teams to maximize market impact
• Scale Cart Assistant across Instacart surfaces and products

Principal Product Manager, Agentic Commerce

Full-stack Engineer

• You will work closely with other teams to understand their main pain points and translate them into self-serve and reliable solutions.
• You are expected to mentor other team members and be a champion of engineering excellence.
• You will be part of a small team, with a large amount of ownership and autonomy for managing things directly.
• You will have the freedom to suggest and drive organization-wide initiatives.

Staff Software Engineer, Data Platform

Data Scientist

• You will be embedded within a specific product team where you will work closely with a senior member of the team to act as a strategic partner to Product and Engineering.
• You will work on and own a self-contained project that tackles an ambiguous business problem, using your research and analysis toolkit, to deliver actionable recommendations and/or applied prototypes.
• You will take open-ended questions and structure them into solvable applied problems.
• Design and analyze complex experiments to measure causal impact in a noisy multi-sided marketplace setting.
• Synthesize your findings into strategic recommendations presented to senior leadership and cross-functional partners.

Data Science PhD Intern

Product Marketing

• Champion the voice of the Shopper and wield brand thinking across campaigns, concepts, and the organization; ensure everything we do is true to our brand, our narrative, and represents the best interests of shoppers
• Collaborate with Product to build the roadmap, define priority features, and help with design by being the voice of the shopper based on shopper needs and market analysis.
• Gather both qualitative and quantitative data and formulate insights to articulate into strategic opportunities
• Lead go to market of key features to drive awareness, comprehension, and adoption by partnering with the internal marketing team and external partners to develop and execute all messaging, channel, and creative elements seamlessly.
• Bring strong, performant product storytelling to life throughout every step of the shopper journey, driving cohesion and consistency across the entire shopper experience.
• Partner across various cross-functional teams to unpack multifaceted problems and synthesize them into clear, actionable messaging that drives understanding and engagement with shoppers.

Product Marketing Manager II, Shopper

• Work closely with a senior member of the team as a strategic partner to Product and Engineering
• Ownership of a self-contained project tackling an ambiguous business problem
• Solve ambiguous problems by structuring open-ended questions into solvable applied problems
• Design and analyze complex experiments to measure causal impact
• Synthesize findings into strategic recommendations presented to senior leadership

Data Science Intern

• Champion the voice of the Shopper and wield brand thinking across campaigns, concepts, and the organization; ensure everything we do is true to our brand, our narrative, and represents the best interests of shoppers
• Collaborate with Product to build the roadmap, define priority features, and help with design by being the voice of the shopper based on shopper needs and market analysis.
• Gather both qualitative and quantitative data and formulate insights to articulate into strategic opportunities.
• Lead go-to-market of key features to drive awareness, comprehension, and adoption by partnering with the internal marketing team and external partners to develop and execute all messaging, channel, and creative elements seamlessly.
• Bring strong, performant product storytelling to life throughout every step of the shopper journey, driving cohesion and consistency across the entire shopper experience.
• Partner across various cross-functional teams to unpack multifaceted problems and synthesize them into clear, actionable messaging that drives understanding and engagement with shoppers.

Sales

• Lead and develop a team of high-performing Sales Associates to achieve quarterly targets
• Measure and track key business and industry trends
• Improve our sales process, collateral, and data sharing capabilities to make your team more effective
• Partner with cross-functional teams to improve advertising performance and experience for your customers

Sales Manager

• Leverage data-driven insights to enhance decision-making processes
• Identify new opportunities for innovation and strategic guidance
• Collaborate with product management, engineering, and data science teams
• Translate complex datasets into understandable narratives and actionable recommendations
• Proactively identify areas for significant impact in transforming retail technology

Senior Associate, Product Analytics

Program Manager

• Execute compliance programs end-to-end
• Manage multi-phase compliance programs from planning through implementation and monitoring, ensuring deliverables are completed on time, within scope, and meeting quality standards.
• Drive day-to-day execution across Legal, Product, Engineering, Hardware, Operations, and Marketing teams, keeping workstreams aligned and moving forward.
• Identify and resolve blockers, manage dependencies, and escalate strategic decisions or novel compliance questions to senior leadership.
• Convert complex regulatory requirements into clear, actionable work plans, technical specifications, and implementation roadmaps.
• Partner with Product, Engineering, and Hardware teams to define requirements, acceptance criteria, and testing approaches that satisfy compliance obligations.
• Manage compliance projects beyond hardware, including marketplace obligations, consumer protection requirements, feature-specific compliance needs, and jurisdiction-specific rules.
• Set up and run program governance mechanisms (working groups, status meetings, RACI matrices) to drive decisions and maintain momentum.
• Create and maintain program documentation: requirement specifications, process maps, decision logs, risk registers, and status reports.

Product Designer II – Consumer

Customer Experience Training Facilitator

HR Generalist

Software Engineering Manager, Ads Manager

Director of Software Engineering, Order Experience

Analytics Engineer, Lifecycle Efficiency

Principal Product Manager, Agentic Commerce

Staff Software Engineer, Data Platform

Data Science PhD Intern

Product Marketing Manager II, Shopper

Data Science Intern

Product Marketing Manager II, Shopper

Sales Manager

Senior Associate, Product Analytics

Program Manager, Compliance Program