Inspired Thinking Group (ITG)

QA Engineer

• Creating developing and improving automation suites for projects.
• Developing our automation tests within out test frameworks using Java as our core development language with Selenium WebDriver.
• Working directly with development teams and other stakeholders to resolve issues.
• Writing and running test scripts and regression suites and accurately recording reported issues.

Automation Tester

• Testing developed web applications against specified requirements across multiple desktop browsers and mobile devices
• Writing, programming and running automated tests and regression suites
• Accurate recording and monitoring of issues raised
• Creation and maintenance of test documentation as required
• Working with developers and other stakeholders where required to resolve issues
• Constantly monitoring test progress in line with release dates / plans, prioritising workloads
• Review test environments and processes to facilitate continuous improvement and maintenance of quality standards
• Assist in providing estimates for testing

QA Analyst

Technical Project Manager

• The Digital Engineering team, part of our Integrate pillar, are responsible for building world class, enterprise grade digital applications for high profile brands.
• We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology.
• Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace.
• Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated).
• You’ll help define full project objectives and scope and you'll be able to deliver projects in a wholly Agile environment.
• Great communication is key for this role because you’ll be managing the relationship with the client and the whole project team.

Digital Project Manager

Business Analyst

• Our Digital Engineering team at ITG are responsible for building world class, enterprise grade digital applications for high profile brands.
• We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology.
• Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace.
• Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated).
• We are currently seeking a Digital Business Analyst, someone who'll bring their knowledge of Agile and Digital together to help us shape the nature of all of our web and e-commerce based projects.
• Our Business Analysts are unique in that rather than handing over to PMs after requirements definition, you will have the opportunity to work across the entire development lifecycle, from requirements gathering and acceptance criteria creation through to development and UAT.
• We are open to hiring Product Owners who have experience in business analysis, if you understand how a website works across both the front and back end.
• Projects that you will work on are enterprise grade web-based solutions that will see you work alongside developers, QA testers and external client stakeholders.
• You need to be pragmatic and interested in new challenges.

Contract Digital Business Analyst

Account Manager

• Act as the primary point of contact for franchisees regarding local marketing requests, bespoke artwork orders, pricing queries, and campaign support.
• Build strong, trusted relationships with franchise owners, development agents, and regional teams.
• Provide guidance on best-practice Local Store Marketing (LSM) and appropriate use of brand guidelines.
• Facilitate smooth communication between franchisees, internal teams, and suppliers.
• Receive, interpret, and manage bespoke artwork briefs submitted by franchisees.
• Work closely with design, artwork, and production teams to ensure accurate, high-quality outputs.
• Ensure all deliverables meet brand standards and technical specifications.
• Track job progress, maintain timelines, and proactively flag risks or delays.
• Assist in developing and executing local marketing campaigns tailored to franchisee needs.
• Work to tight deadlines around promotions, seasonal launches, menu updates, and national campaign alignment.
• Liaise with suppliers on print, distribution, and installation when required.
• Ensure all LSM (Local Store Marketing) executions support national brand priorities and maintain consistency.
• Keep accurate records of all franchisee activity, orders, and campaign performance metrics.
• Produce regular updates for client and ITG stakeholders, summarising volume, trends, and engagement.
• Support the Local Marketing Lead and Account Director with quarterly performance and service-level reporting.

Support Engineer

• - Kandji MDM Management: Administer and maintain Kandji for device management, application deployment, configuration, and compliance with company policies.
• - Intune MDM Management: Administer and maintain Intune for device management, application deployment, configuration, and compliance with company policies.
• - Take initiative to optimise and enhance the Mac-based modern workplace, leveraging Kandji for device management, configuration, and compliance enforcement.
• - Resolve complex issues across macOS and Windows environments, including hardware, software, network, and security-related challenges.
• - Contribute to IT projects focused on Mac endpoint security, automation, and system upgrades, utilising Kandji for deployment and management.
• - Manage identity and access for Mac devices through Kandji integrations and Entra ID, ensuring secure and seamless authentication workflows.
• - Create and maintain comprehensive documentation for macOS, iOS, Windows, Kandji, and Intune support processes; provide mentorship to junior team members on best practices.
• - Assist in critical incident response across all environments, performing root cause analysis and implementing effective preventive measures.
• - Demonstrate strong knowledge of scripting languages such as PowerShell, Bash and Python, to support system and application deployments.
• - Possess a strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• - Be self-sufficient, proactive, and highly driven, demonstrating initiative in problem-solving and process improvement.
• - Exhibit a strong Apple support background, with expert knowledge of macOS and iOS, including operating system and application troubleshooting.
• - Experience with ADE/DEP and ABM/ASM, including both automated and manual user-initiated enrolment (UIE), will be highly beneficial.
• - Experience with Jamf MDM is considered advantageous.
• - Experience troubleshooting AV equipment issues.
• - Experience working with IT ticketing systems, ideally Halo ITSM.
• - Familiarity with IT Asset Lifecycle Management (ITAM) and IT Asset Disposal (ITAD) strategies is beneficial.
• - Maintain an organised and detail-oriented approach, ensuring all documentation remains accurate and up to date
• - Deliver the highest standard of customer service, providing timely and effective technical support to all users, including VIPs.

2nd Line Support Technician

Account Executive

• Support and guide Senior Account Managers and Account Managers, help them grow, and keep everyone working together.
• Build strong relationships with Subway’s key people, spot ways to improve how we work, and keep everyone updated.
• Oversee the Subway Canopy portal, making sure it’s easy to use and always improving.
• Make sure local marketing campaigns (both custom and templated) are delivered on time, on brand, and within budget.
• Track budgets, deadlines, and results, and always look for ways to do things better.

Account Director

Performance Marketing

• Help manage Subway’s marketing campaigns across different countries and channels (think digital, print, social, and more)
• Turn Subway’s ideas into clear plans for our creative and production teams
• Keep everyone on track coordinating timelines, approvals, and making sure nothing falls through the cracks
• Be the go-to person between Subway and ITG, making sure everyone’s in the loop
• Oversee the creation and delivery of campaign assets, making sure they’re on-brand and high quality
• Use tools like Storyteq, Monday, or Jira to keep everything organised
• Share updates on how campaigns are going, what’s working, and where we can improve

Campaign Manager

Project Manager

• Project Managers partner with key stakeholders to initiate, plan, execute, close, and debrief projects across assigned verticals using their project management expertise.
• As a Project Manager, you are expected to work cross-functionally with others to build a cohesive campaign, bringing structure, visibility, and accountability to our delivery work, while also developing a deeper understanding and empathy for the various creative processes observed by the team.
• From determining feasibility and scope to gathering lessons learned, you will be the glue that binds our projects together, playing a key role in delivering critical products and services that achieve our clients' goals.

• Efficiently manage data, artwork, and print briefs using our cutting-edge technology.
• Validating information supplied by the client to ensure accuracy of briefing.
• Lead and attend both client and internal project meetings.
• Oversee client and supplier critical paths, ensuring smooth project execution.
• Manage our print and artwork solutions, RFQs, CPA’s and supplier and studio liaison.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month-end tasks efficiently.
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships.
• Provide support on content and production work within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Stock Management.
• Be production support for our client when required.
• Provide cover for SAM during annual leave.

Account Manager, 3-Month Fixed Term Contract

Frontend Engineer

• Working as part of cross functional teams whilst providing technical leadership
• Be an active member of the development team, specialising in Front End.
• Development but also working on projects using technologies with which you may be unfamiliar with
• Be responsible for estimating development effort on projects
• Help define and execute the development strategy
• Conduct code reviews to ensure quality standards are upheld
• Work closely with account directors, creative, and the client directly to ensure projects are delivered on time
• Mentor and develop other members of the team
• Implement and improve working practices
• Identify and research emerging market trends to ensure you are always on top of your game

Lead Frontend Developer

Security Analyst

• Assist in gathering data and preparing reports on security and data protection KPIs.
• Help track trends and assist in identifying security and data protection issues based on metrics.
• Support senior analysts in conducting risk assessments, managing vulnerability scan results, and other security and data protection assessments.
• Help document findings and provide input into the risk mitigation process.
• Assist in researching and drafting security and data protection policies, procedures, standards, and guidance.
• Help review and update existing policies under the guidance of senior team members.
• Help review system configurations to ensure alignment with security and data protection best practices.
• Assist in documenting configuration settings and potential security and data protection concerns.
• Support the vulnerability remediation process by tracking open vulnerabilities and following up on remediation progress.
• Help maintain records of vulnerabilities and remediation activities.
• Support the incident management leads, helping to coordinate the response to security incidents, including data breaches, system compromises, or attacks.
• Work with development teams to embed secure coding practices.
• Conduct regular security assessments of the company’s software, including the proprietary products sold to clients.
• Help internal teams with security and data protection inquiries and guidance under supervision.
• Participate in ongoing security and data protection awareness and training initiatives.

• Efficiently manage data, artwork and print briefs using our cutting-edge technology.
• Validating information supplied by the client to ensure accuracy of briefing.
• Act as the primary point of contact for our internal helpline, which receives enquiries direct from the client, ensuring prompt and professional responses.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month-end tasks efficiently.
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships.
• Provide support on content and production work within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Stock Management and reporting.

Content Manager

• Brief Sparks loyalty emails end-to-end: supply clear copy direction, creative requirements, and asset guidance aligned to broader marketing plans and brand style.
• Coordinate with internal teams (Creative, Copy, Stories) to ensure timely delivery and consistency across campaigns.
• Manage stakeholder reviews and feedback loops, ensuring all inputs are captured and actioned efficiently.
• Conduct stock checks to validate product availability and relevance for email content.
• Support BU Solus and Trigger emails as needed.
• Support with scheduling, product (sample) coordination, and logistics for shoots.
• Support with admin, including shoot sheets and product docs.
• Assist with FHB email briefs.
• Provide ad hoc admin support related to email and content delivery.

Marketing Content Executive

• Lead strategic planning and execution of multi-channel marketing campaigns, with a strong focus on print management
• Build and maintain strong partnerships with key client stakeholders
• Translate client briefs into actionable plans and ensure timely, high-quality delivery
• Oversee account operations, including budgeting, forecasting, and profitability management
• Drive innovative solutions to meet client objectives and overcome challenges proactively
• Mentor and inspire your team, promoting collaboration and professional growth
• Ensure adherence to brand guidelines and maintain a keen eye for detail across all deliverables
• Champion marketing best practices across both traditional and digital channels

Senior Account Director

Social Media Manager

• Sample management, delivery of pre- and post-shoot production and the asset approval process
• Collation of QR Codes & URLs for content
• Supporting across the briefing of social and marketing
• Attending weekly check-ins and liaising with various key stakeholders in the business to source accurate information for the team for upcoming shoots and projects
• Ensuring critical path deadlines are adhered to throughout the production process
• Maintaining excellent working relationships with multiple senior Marketing stakeholders and have regular informal progress catchups on project statuses.

Social Media Executive

• Oversee the end-to-end project management of the **“Love That” social series**
• Coordinate across internal teams (creative, business units and product teams, production, social, design) and external partners to ensure deadlines and deliverables are met.
• Develop and manage project timelines, budgets, and resource allocation.
• Ensure creative consistency and brand alignment across all content.
• Track performance metrics, audience engagement and campaign success, providing regular reports and recommendations for optimisation.
• Troubleshoot challenges and proactively propose solutions to keep the project on track.
• Serve as the main point of contact for all stakeholders involved in the series.

Social Project Manager

Chief Marketing Officer

• Coordinate sample management, pre- and post-shoot production, and the asset approval process
• Collation of QR Codes & URLs for content
• Support briefing of Sparks Campaigns & Shoots and create trackers/briefs
• Attend weekly check-ins and liaise with Marketing, Buying, Merchandising and Production stakeholders to source accurate product information
• Ensure critical path deadlines are adhered to throughout the production process
• Maintain storage space and manage deliveries, sample packing and post-shoot organisation
• Supply select packs to Art Buyers and asset packs (including AV) for final approvals
• Support Social & Marketing teams to approve content as needed
• Translate M&S Marketing vision into detailed line-by-line briefs for the ITG agency Production team to follow

Marketing Executive

• End-to-end management of Retail Marketing briefs for the client
• Manage and execute campaigns and projects from briefing and quoting to project management, creative reviews, production and launch
• Collaborate directly with clients and internal creative and production teams
• Support across other channel activity including ATL TV Adverts, Organic Social, CRM and general creative activity
• Day-to-day customer relationship management
• Quoting, briefing and management of projects against budget
• Work in collaboration with the wider creative account team across omnichannel briefs

• Serve as the primary point of contact for client brief owners, handling all communications and requests
• Project manage point-of-sale communications aligned with the Waitrose business plan and brand values
• Engage target audiences with relevant content through structural and visual creative development
• Manage timelines, budgets, and resources to ensure delivery within agreed SLAs
• Build and maintain strong relationships with internal and external stakeholders
• Ensure projects are delivered accurately, on time, and within budget – "Right First Time"
• Propose and implement cost-saving initiatives, including RFQ for print suppliers
• Focus on reducing point-of-sale volume and achieving cost savings
• Provide administrative support in invoicing, WIP updates, briefing, and supplier management
• Integrate into the client’s marketing team and act as Client Services Lead to deliver exemplary service

• Support the Account Management team to deliver campaigns, gathering project requirements and keeping trackers and systems up to date.
• Coordinate briefing, production and client services with internal teams and vendors.
• Monitor timelines and key milestones to ensure best-in-class service delivery to the client.
• Create briefs, internal status updates and communications.
• Liaise with clients to gather project requirements and provide updates.
• Maintain DAMs, trackers, tickets, systems and asset libraries ensuring accuracy.
• Assist in creating cost estimates, budget tracking and invoicing; support in gathering and organising project data for financial analysis and reporting.
• Support living and breathing brand guidelines and conduct competitor analysis.