Inspired Thinking Group (ITG)

Accountant

• Support the month-end, quarter-end, and year-end close process to ensure accurate and timely financial reporting.
• Prepare journal entries, account reconciliations, accruals, and variance analyses.
• Fixed assets management, including assets proposal, disposal and assets roll forward reporting.
• Responsible for bank matching and reconciliation.
• Maintain the general ledger and ensure consistent application of GAAP and internal accounting policies.
• Process vendor invoices, match POs, reconcile vendor payment, and ensure proper coding to jobs and cost centers.
• Support the Employee and Credit Card workflow and reimbursement review and approval process.
• Prepare financial schedules, supporting documentation, and management reports as needed.
• Provide data and insights during audits and internal reviews.
• Ensure compliance with internal controls, accounting policies, and industry standards.
• Support audit preparation and participate in external financials audits and tax audits as required.
• Maintain Sales and Use and other tax registrations and monitor correspondences on a regular basis.

Staff Accountant

Frontend Engineer

• Work closely with account directors, creative, and the client directly to ensure projects are delivered on time
• Help define and execute the development strategy
• Mentor and develop other members of the team
• Implement and improve working practices
• Identify and research emerging market trends to ensure you are always on top of your game
• Working in an Agile team to allow development of small, incremental released and rapid iteration
• Use of Cursor to accelerate delivery of high quality software with supporting tests and documentation; but also supporting the team by continuously improving our AI tools, skills and workflows.
• Participation in sprint ceremonies such as planning, standups, and demonstrations.
• Conduct code reviews to ensure quality standards are upheld
• Estimation of tasks for a wide range of projects
• Lead Developers also act as Line managers for developers on the team, and should have experience of managing and mentoring employees.

Lead Frontend Developer

Program Manager

• Accountable for the output of multiple SCRUM and digital delivery teams
• Ownership and creation of overall roadmap and project plans for multiple programme teams across multiple projects and supporting the teams and the clients to manage that roadmap.
• Accountable for the ensuring the work that has been undertaken between multiple teams across multiple projects to ensure the delivery of the digital programme they are responsible for.
• Championing and mentoring in agile and project management methods to Scrum Masters and Digital Project Managers
• Working with stakeholders and Product Owners to facilitate effective communication around the programme, ensuring feedback mechanism are in place to capture customer feedback, both positive and negative and encouraging the first and putting in place an action plan to tackle the second.
• Working collaboratively with Scrum Masters, Digital Project Managers other programme managers and product owners to ensure the effective implementation of digital solutions and the realisation of business benefits.
• Ensuring goals are met in areas including customer satisfaction, quality and team member performance.
• Dealing with obstructions and blockers preventing implementation.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Focus on performance improvement and process optimisation to ensure maximum productivity
• Responsible for resource utilisation and management within their programme of work.
• Managing and collaborating with third party partner agencies to ensure successful delivery of programmes and projects
• Support the account team and the client in producing estimates for future works and producing high-level estimates of effort involved in that work.
• Develop and control deadlines, budgets and activities for the programme.
• Works at a granular detailed level with Connect business analysts and the client product owner around overarching sprint external dependencies and requirements
• Producing accurate status reports and highlighting potential risks that will need to be addressed to ensure projects are delivered on time.
• Aligning with and reporting to senior client stakeholders on status and progress.

Contract Programme Manager

Account Manager

• Receiving briefs from the team leads, or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time.
• Drive momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines.
• Lead pre-production meetings for your business unit per campaign in support of your Senior Account Manager (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain a great relationship with ITG Artwork Production Team
• Brief final artwork to ITG Artwork Production team using pre-approved templates
• You will accurately manage information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre.
• Ensure that printers have been engaged each campaign on deadlines,
• Ensure all M&S cost trackers for POS are kept up to date,
• Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S team.
• Lead by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management.

General

• Provide essential day-to-day operational support for ITG’s finance systems with a primary focus on Synergist.
• Manage and coordinate the team’s help-desk queue for Synergist queries, triaging, resolving, and escalating tickets as appropriate.
• Provide first-line assistance to Synergist users across the business.
• Conduct regular audits to identify and resolve data discrepancies; support cleansing and maintenance projects as required.
• Identify issues requiring strategic or technical input and escalate clearly.
• Build and maintain FAQs, process flows, and user guidance materials.
• Work collaboratively with finance and operational stakeholders to resolve data inconsistencies and system-related queries.
• Support onboarding and off-boarding of system users, including access management and basic training.
• Assist with ad hoc system-based reporting.
• Contribute to capturing, documenting, and maintaining data flow and system process documentation.
• Support administrative tasks connected to the team’s AI governance framework.

Systems Coordinator – Part-Time, Maternity Cover

• Design and manage the operating model for market engagement across the programme.
• Establish and coordinate regional or cluster-based liaison support to provide effective market coverage.
• Act as the primary operational contact for an assigned group of markets throughout the launch lifecycle.
• Gather, clarify and consolidate market requirements, ensuring they are translated clearly into central team actions.
• Coordinate review and sign-off cycles across DX, content and configurator workstreams.
• Communicate delivery timelines, scope boundaries, launch milestones and programme changes to markets.
• Facilitate structured feedback loops so that market input is consolidated, prioritised and aligned to agreed scope and timelines.
• Report market readiness, risks, issues and approval status into central programme governance.
• Support the Product Owner and wider leadership team in setting expectations with markets and maintaining delivery discipline.
• Build strong working relationships between global teams and market stakeholders to support smooth launch preparation and execution.

Market Liaison Lead

• Own the overall content programme plan and maintain the integrated roadmap across UX, content, configurator, development and market activity.
• Manage delivery against fixed website and vehicle launch milestones, ensuring all workstreams remain on track.
• Run programme governance routines, including RAID management, status reporting, dependency tracking and escalation management.
• Maintain the master launch calendar covering website launches, vehicle launches and key readiness milestones.
• Define and oversee cut-over plans, launch sequencing and hypercare arrangements for each major release.
• Coordinate cross-stream and cross-market activity in the run-up to launch dates, ensuring clear ownership and timely execution.
• Lead readiness assessments and go/no-go decision forums, ensuring risks, blockers and mitigations are clearly understood.
• Work closely with functional leads to resolve issues, manage interdependencies and protect delivery quality.
• Drive post-launch review activity and embed lessons learned into future launch planning.

Programme Lead – Global Launch Planning Lead

Project Manager

• Build and maintain detailed plans, checklists and milestone trackers for assigned launch waves.
• Coordinate launch activity across DX content, development and market teams to achieve fixed go-live dates.
• Drive progress toward design, content and configuration freeze points for each launch wave.
• Run launch-focused stand-ups, status reviews and readiness sessions for assigned launches.
• Identify, manage and escalate risks and issues that could affect launch delivery or content readiness.
• Support go/no-go decision making through clear reporting on launch status, dependencies and blockers.
• Coordinate hypercare activities after launch and contribute to post-launch retrospectives and continuous improvement.
• Raise translation jobs with vendors or tools and ensure work is briefed accurately.
• Apply translation memories, glossaries and agreed localisation standards across content workflows.
• Track translation progress by market and language, ensuring status is visible and deadlines are met.
• Route translated content to market liaisons and stakeholders for review, follow-up and timely return.
• Ensure translated and localised content meets quality, brand and timing expectations for each launch wave.

Localisation Project Manager – 3-6 Month Contract

QA Engineer

• Establish and own the content quality assurance framework for CMS-authored content, including standards, templates, workflows and approval gates across key projects and launches.
• Define, document and continuously refine content QA checklists covering structure, copy accuracy, links, media, tagging, localisation, responsive behaviour and accessibility requirements.
• Lead, a team of Content Quality Analysts, ensuring reviews are prioritised effectively, delivered on time and to a consistently high standard.
• Oversee end-to-end content reviews in the CMS, ensuring pages and components are validated against client briefs, brand guidelines and defined quality standards before publication.
• Work closely with authors, market teams and client stakeholders to plan QA cycles, clarify requirements, resolve issues and uphold publishing standards across all releases.
• Coordinate and support end‑to‑end testing across key content and integration touchpoints, collaborating with QA, development and integration teams where required.
• Own the process for identifying, logging, triaging and tracking content defects, ensuring timely resolution, clear ownership and strong communication of risks and impacts.
• Monitor recurring issues, test failures and quality trends, driving root cause analysis and implementing improvements to templates, workflows, training materials and guidelines.
• Act as the first point of escalation for content and platform-related queries relating to quality, providing clear guidance to internal teams and third‑party partners.
• Produce and maintain tracking and reporting for content QA status, risks, issues and progress, providing regular updates to project and programme stakeholders.
• Champion content quality best practice across the organisation, promoting accessibility, localisation and responsive web standards and raising overall content quality over time.

Content QA Lead – 3-6 Month Contract

• Creating, developing and improving the automation suites for projects
• Develop our automation tests within our test frameworks using Java as our core development language with selenium Web driver
• Working alongside Development teams and other stakeholders to resolve issues
• Writing and running test scripts and regression suits and accurately recording issues raised

Automation Tester – 3-6 Month Contract

IT Support

• Provide 1st and 2nd line technical support via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and application issues
• Support both Mac and Windows devices with equal proficiency
• Resolve M365 and email issues (user-level)
• Troubleshoot network connectivity and VPN issues
• Assist users with software installations and configurations
• Provide mobile device support and MDM troubleshooting
• Log all support activities in HaloITSM with clear documentation
• Update tickets regularly with progress and actions taken
• Follow ticket assignment and prioritisation from Team Lead
• Meet SLA targets for response and resolution times
• Escalate technical issues appropriately to 3rd Line or Infrastructure
• Confirm resolution with users before closing tickets
• Contribute to knowledge base with solutions to common issues
• Perform user onboarding (account creation, equipment setup)
• Process user offboarding (account disablement, equipment collection)
• Reset passwords and unlock accounts
• Provision user-level access to SaaS applications
• Manage low-level access controls for applications
• Assign M365 and application licences
• Deploy and configure new user equipment (Mac, Windows, mobile)
• Perform equipment repairs and basic hardware troubleshooting
• Maintain accurate asset records in Asset Management/CMDM
• Manage equipment collection for leavers
• Coordinate equipment disposal with Team Lead
• Set up printers, peripherals, and accessories
• Deliver professional and courteous service to all users
• Communicate technical information clearly to non-technical users
• Manage user expectations regarding timelines and solutions
• Follow up proactively on outstanding issues
• Escalate user dissatisfaction to Team Lead promptly
• Develop technical skills across Mac, Windows, and cloud platforms
• Stay current with new technologies and IT services
• Participate in training and knowledge-sharing sessions
• Learn from escalations and Team Lead guidance
• Contribute to team improvement initiatives

IT Service Technician

SEO Marketing

• SEO & GEO Content Production: Write and edit compelling, search-optimised copy across a range of online formats — targeting both traditional search rankings and visibility within AI-generated responses and featured snippets.
• Internal SEO Authority: Serve as the resident SEO and GEO expert for the wider copy team. Be the first point of contact for colleagues with questions on keyword usage, search intent, content structure, metadata, or emerging trends in generative engine optimisation.
• AI-Assisted Workflow: Use Claude and other AI tools as a core part of your content production process.
• Peer Review & Quality Guidance: Review copy produced by other writers for SEO and GEO compliance, providing clear, constructive feedback.
• Brand Voice & SEO Balance: Ensure optimised content never comes at the expense of readability, brand consistency, or genuine reader value.
• Staying Current: Keep pace with developments in SEO, GEO, and AI-assisted content — from algorithm updates and SERP feature changes to shifts in how large language models surface and cite content.
• Client Retention: Build strong working relationships with existing SEO and GEO client services teams and clients.
• New Business Support: Contribute your expertise to new business pitches and proposals.
• Onboarding & Knowledge Transfer: Support the onboarding of new SEO and GEO clients.

Lead Copywriter, SEO, GEO

Performance Marketing

• Own the end-to-end delivery of customer communications, including instore, emails, banners, and push notifications. Work closely with teams to deliver into other channels including onsite, paid and ATL.
• Support the development and delivery of the Customer Loyalty Communications strategy to drive growth, personalisation, frequency and engagement across our customer base
• Collaborate with other marketing teams across M&S to bring the loyalty proposition, benefits and campaign moments to life across touchpoints, channels and activities.
• Collaborate with Analytics and Data Science teams to ensure activities leverage data led opportunities, embed test and learn, and are analysed for post campaign findings
• Ensure all customer communications align to our M&S and Sparks brand standards, and are reflective of communications standards
• Optimise all campaigns against key performance metrics, engagement, open rates, click through rates, offer redemption and opt outs. Embody a continuous improvement approach, continually evolving activity to ensure the best outcomes
• Ensure all activity is delivered on time, to budget, or appropriate risks and mitigations have been communicated
• Be mindful of key loyalty and communications trends from competitors, and outside the retail industry, and make recommendations as to how these can be adopted in our communications
• Find ways of improving executional efficiency across the team, and work with relevant teams eg. Product and Automation to implement
• Maintain positive relationships with our delivery partners (data, creative, development agencies etc.)

Campaign Manager, 12-Month Fixed Term Contract

Account Executive

• We are seeking an experienced and commercially astute Account Director to lead key client relationships and deliver integrated marketing solutions across traditional print, digital, and CRM channels.
• This role requires a unique balance of strategic thinking, data-driven decision-making, and operational excellence, combined with strong client leadership and the ability to orchestrate cross-functional teams to deliver high-quality, multi-channel campaigns.
• **Key Responsibilities:**
• **Client Leadership & Relationship Management**
• - Act as the senior point of contact for key clients, building trusted, long-term partnerships
• - Understand client business objectives and proactively identify opportunities for growth
• - Deliver strategic guidance across integrated communications, including print, digital and CRM
• - Lead regular client reviews, presenting performance insights and future recommendations
• **Strategic & Data-Driven Thinking**
• - Interpret and leverage data to inform campaign strategy, optimisation, and reporting
• - Apply a strong analytical mindset to evaluate performance and drive continuous improvement
• - Translate complex data insights into clear, actionable recommendations for clients
• - Ensure CRM and digital strategies are aligned with wider marketing objectives
• - Provide the client with a view of wider ITG activity on a regular basis and suggest innovative ideas that will add value to the customer
• **Project & Operational Management**
• - Oversee the end-to-end delivery of multiple, complex projects across channels
• - Ensure projects are delivered on time, within budget, and to the highest quality standards
• - Implement robust processes and workflows to drive efficiency and consistency
• - Manage risk, troubleshoot challenges, and maintain momentum across all workstreams
• - Provide hands-on support to CRM and Print Management team members during peak activity and holiday periods.
• **Cross-Functional Collaboration & Team Leadership**
• - Bring together internal teams (strategy, creative, data, production, and technology) to deliver integrated solutions
• - Align stakeholders around clear objectives, timelines, and deliverables
• - Foster a collaborative, solutions-oriented team environment
• - Managing and mentoring account managers, operational staff, and production teams.
• **Commercial, Financial Management & Reporting**
• - Own client budgets, forecasts, and revenue targets
• - Identify opportunities to grow accounts through upsell and cross-sell initiatives
• - Ensure strong financial governance and profitability across projects
• - Ensure commercial and performance activity is reported to the client on a regular basis.

Account Director – Integrated, Print, Digital, CRM

• Creating, developing and improving the automation suites for projects
• Develop automation tests within test frameworks using Java as core development language with selenium WebDriver
• Working alongside Development teams and other stakeholders to resolve issues
• Writing and running test scripts and regression suits and accurately recording issues raised