Inspired Thinking Group (ITG)

Operations

• Looking for a data detail-oriented and proactive Operations Planning and Capacity Manager
• Guardian of our creative capacity planning process
• Own the Quarterly Resource Planning Capacity meeting
• Ensure all stakeholders have clear visibility of current and future workload
• Monitor brief flow, identify bottlenecks before they become problems
• Provide insights to continuously improve operations production team
• Produce weekly performance dashboards enabling proactive decision-making

Operations Planning, Capacity Manager

Frontend Engineer

• Turn designs (Figma/PSD) into responsive, accessible, production-ready HTML/CSS.
• Build interactive UI features in modern JavaScript (and, where appropriate, frameworks such as React/Vue/Svelte).
• Support cross-browser compatibility and responsive behaviour across devices.
• Integrate frontends with APIs and work with data returned from back-end services.
• Build and maintain responsive HTML emails using best-practice techniques (including table-based layouts) and support testing across clients.
• Collaborate with designers, project managers and developers to deliver work to agreed timelines and quality standards.
• Contribute to continuous improvement—reusable components, performance, maintainability and clean code.

Front End Developer

Billing Specialist

• Prepare and send out client invoices, track responses and ensure proper payment application
• Work with the account teams to ensure the proper classification of fees and expenses
• Analyze the client contract and bill according to client terms and requirements
• Attend monthly meetings with the account teams to ensure WIP and Out of Pockets are billed or accrued on a timely basis
• Lead and document monthly billing meetings with Account Service and Project Managers to review all active client projects.
• Assist, as appropriate, with client AR follow up
• Timely revenue recognition under IFRS and GAAP guidelines
• Ad hoc client financial reporting and analysis
• Perform other related duties as assigned by the Controller/VP Finance.

Billing Coordinator

Accountant

• Support the month-end, quarter-end, and year-end close process to ensure accurate and timely financial reporting.
• Prepare journal entries, account reconciliations, accruals, and variance analyses.
• Maintain the general ledger and ensure consistent application of GAAP and internal accounting policies.
• Assist with revenue recognition processes for retainers, fixed-fee projects, and time-and-materials engagements.
• Reconcile project costs, WIP, and deferred revenue balances.
• Partner with Project and Account Management teams to ensure accurate job setup, project reporting, and expense tracking.
• Process vendor invoices, match POs, and ensure proper coding to jobs and cost centers.
• Monitor outstanding receivables, identify overdue accounts, and assist with collections follow-up.
• Prepare financial schedules, supporting documentation, and management reports.
• Ensure compliance with internal controls, accounting policies, and industry standards.
• Maintain accurate data within accounting and project management systems (e.g., NetSuite, Workamajig, Deltek, Sage Intacct, Kantata/Mavenlink).

Senior Accountant

Producer

• Produce end‑to‑end photographic and video shoots, from brief through to final asset approval
• Plan and manage studio and on‑location product shoots for Hotel Chocolat campaigns
• Interpret client briefs and translate them into clear production plans, schedules, and budgets
• Source and manage agencies, production partners, and freelance crew
• Oversee shoot logistics and on‑set delivery, ensuring smooth execution and problem resolution
• Manage production budgets, quoting, and cost control
• Coordinate post‑production workflows and asset sign‑off
• Build strong relationships with clients, creatives, and production talent

Assistant Producer

Account Manager

• Build and maintain strong relationships with clients through regular communication and touchpoints.
• Analyze client needs and objectives to develop tailored solutions that drive success.
• Oversee the end-to-end project management process, ensuring timelines, budgets, and quality standards are met.
• Create and manage project documentation, including project briefs, proposals, timing plans, status and contact reports.
• Collaborate with internal teams to coordinate project execution and delivery.
• Demonstrate strong organisational skills and the ability to manage multiple, multi-phase projects simultaneously.
• Provide regular updates and reporting on account performance to clients and internal stakeholders, including campaign and programme effectiveness.
• Proactively identify opportunities for account growth and optimisation.
• Actively seek process improvements to ensure efficient management and delivery of programmes.
• Maintain an organised approach to documentation, invoicing, and all account management tasks.
• Share knowledge across internal teams and wider networks, supporting upskilling where needed.
• Ensure timely communication across teams, acting as a strong advocate for best practice and service excellence.

Marketing Account Manager

Financial Planning and Analysis

• Work closely with Client Leadership to develop financial strategies, alignment and key metrics needed to support overall organizational growth targets.
• Drive the long-term planning, forecasting, and budgeting processes for the business and provide actionable monthly reporting, analysis and recommendations.
• Lead accountability for proper forecasting, accounting, and recording of client billings and revenue recognition by gathering relevant data, analyzing trends, and identifying key drivers.
• Conduct variance analysis between actual financial results and budget/forecast figures to identify discrepancies and underlying reasons.
• Analyze financial data & provide insights to improve client service profitability.
• Ensure that the recording, measurement, and reporting of all financial transactions adhere to GAAP, internal corporate policies and procedures, and any government regulations and local business requirements.
• Assist in developing commercial offerings, including pricing strategies, policies, payment terms, schedules, etc.
• Collaborate with the Americas and EMEA financial teams
• Partner with client leaders as a subject matter expert while using the knowledge of clients’ business models and contractual arrangements to drive stability, improvement and/or opportunities.
• Identify & manage risks associated w/ client accounts and financial health.
• Support the Client Account teams in the timely preparation of forecasts and budgets, reviewing and challenging assumptions
• Partner cross-functionally to develop detailed business cases and support financial models to support strategic planning and client deals when necessary.
• Perform financial analysis using historical reports and elements of financial forecasting.
• Analyze large data sets to gather insights and deliver actionable recommendations to optimize customer and operational performance.
• Provide regular reports to management on client service performance & financial results.
• Conduct month-end debrief with Client leaders, focusing on P&L performance, and variance analysis. Staff costs, and identified risks and opportunities
• Provide needed reporting for Corporate EMEA Board Packages

Commercial Finance Director

Translator

• - Coordinating and processing information between the client and our internal agency teams – this may be customer data, sales/promotional data, or product images, etc. This data may come through in an email, Excel spreadsheet, etc.
• - Manipulate this data into a format that can be used by our internal teams to meet the client's needs.
• - Proofreading the deliverables after they are met by our internal production teams. This ensures that the final product is error-free, consistent, and accurate before submitting to the client for review.
• - Gain a deep understanding of the client’s product and expectations to ensure needs are met.
• - Translating and adapting advertising content so it has the same persuasive effect in another language.
• - Keep abreast of daily changes, rules, and guidelines that would affect the work product and deliverables.
• - Verify accuracy of all facts or referenced materials in copy.
• - Review for errors in spelling, grammar, punctuation, syntax, consistency, and brand voice.
• - Review content with an eye towards the client campaign, project, or voice.
• - Manage any late changes to customer requests.
• - Gain a deep understanding of the client’s product and expectations to ensure needs are met.
• - Keep abreast of daily changes, rules, and guidelines that would affect the work product and deliverables.

Content Specialist – Translations

Art Director

• Lead the creative direction for multiple high-profile projects, ensuring that our creative output is strategically aligned with client objectives and brand guidelines.
• Generate and present innovative visual concepts and designs for campaigns across various channels including digital, print, and experiential.
• Collaborate closely with copywriters, strategists, and account teams to produce cohesive and compelling campaigns that speak to the audience.
• Mentor and guide junior designers, providing constructive feedback that enhances their skills and growth within the company.
• Stay current with design trends, industry advancements, and competitive landscape, influencing and inspiring creative strategy within the team.
• Oversee project timelines and deliverables, ensuring quality standards are met while adhering to deadlines.

Senior Art Director

Designer

• Create innovative design solutions for a variety of digital media channels.
• Work collaboratively with cross-functional teams to execute client briefs to the highest standard.
• Maintain brand consistency across all digital assets while exploring creative approaches that engage audiences effectively.
• Stay updated on industry trends and incorporate best practices into your work.
• Provide constructive feedback on team members' work and support their development when needed.

• Represent ITG as a trusted and strategic advisor, owning relationships with key decision makers for ITG’s most strategic accounts
• Collaborate with internal & external agency partners to drive creative and media strategies, including dollar allocations, execution & reporting
• Develop actionable briefs and SOWs and effectively lead kick-off meetings and consistently advise internal account and creative team
• Manage timelines, calendars, and planning tools
• Stays informed on industry trends, competitors, regulations, and related insights to address client needs proactively
• Support quarterly business meetings
• Provide clients with guidance, support, and critical thinking on industry innovations, trends, and new approaches with appropriate rationale to keep things fresh and updated while showcasing knowledge of industry best practices
• Keep all client assets on-brand

QA Engineer

• - Testing developed web applications against specified requirements across multiple desktop browsers and mobile devices
• - Writing, programming and running automated tests and regression suites
• - Accurate recording and monitoring of issues raised
• - Creation and maintenance of test documentation as required
• - Working with developers and other stakeholders where required to resolve issues
• - Constantly monitoring test progress in line with release dates / plans, prioritising workloads
• - Review test environments and processes to facilitate continuous improvement and maintenance of quality standards
• - Assist in providing estimates for testing

Contract Automation Tester

• Efficiently manage data, artwork, and print briefs using our cutting-edge technology.
• Validating information supplied by the client to ensure accuracy of briefing.
• Lead and attend both client and internal project meetings.
• Oversee client and supplier critical paths, ensuring smooth project execution.
• Manage our print and artwork solutions, RFQs, CPA’s and supplier and studio liaison.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month-end tasks efficiently.
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships.
• Provide support on content and production work within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Stock Management.
• Be production support for our client when required.
• Provide cover for SAM during annual leave.

Marketing

• Act as the primary marketing point of contact for assigned retailer or automotive retail partners
• Visit retailer sites regularly to review marketing activity, brand compliance, and local performance
• Build strong relationships with the Head of Business, General Managers, and marketing teams
• Work with the agency onsite support team to implement activities
• **Key Responsibilities:**
• Support the rollout of local marketing campaigns
• Advise on local marketing activity, including digital advertising, social media, CRM, email and showroom events.
• Ensure correct use of brand guidelines across online and offline materials
• Coordinate local activations, events, and promotions to drive showroom traffic and leads
• Analyse marketing KPIs such as leads, conversion rates, footfall, and ROI
• Use insights to recommend improvements to retailer marketing strategies
• Produce visit reports, performance reviews, and action plans
• Educate retailer teams on marketing tools, platforms, and best practice
• Provide coaching on digital marketing, lead handling, and customer journey optimisation
• Identifying growth opportunities and solving local challenges
• Liaise with central marketing teams and internal agency team

Field Consultant, Automotive Marketing

• Own and manage multiple marketing and in-store projects simultaneously, ensuring all deadlines, deliverables, and budgets are met.
• Prioritise and coordinate tasks across internal teams, suppliers, and stakeholders.
• Maintain accurate project status updates on the Work-In-Progress board.
• Receive and interpret client briefs, clarifying requirements and translating them into actionable tasks.
• Brief suppliers, request quotes, compare costs, and allocate work based on suitability, timelines, and value.
• Build strong working relationships with clients and suppliers, ensuring smooth communication throughout each project.
• Schedule artwork with our in-house studio and manage the full approval process through to sign-off.
• Oversee production, conduct pack and quality checks, and prepare pack manifests.
• Coordinate logistics and deliveries, ensuring accurate labeling and providing Proof of Delivery (PODs) to the client.
• Schedule digital screen content across store and head office locations.
• Act as the main point of contact for store queries via our helpdesk, providing timely and accurate responses.
• Process daily store orders and ensure efficient fulfilment.
• Monitor stock levels, generate usage and performance reports, and manage reorders.
• Raise Purchase Orders, invoice the client, and complete supplier performance reviews.
• Maintain an accurate and up-to-date store database.